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Avaliações de GAIA Hotel Basel - the sustainable 4 star hotel

4 out of 5

Avaliações

9,6

Extraordinária

Nota 10 - Excelente. 375 de 449 avaliações" "
Nota 8 - Boa. 58 de 449 avaliações" "
Nota 6 - Ok. 7 de 449 avaliações" "
Nota 4 - Insatisfatória. 3 de 449 avaliações" "
Nota 2 - Terrível. 6 de 449 avaliações" "

9,8/10

Limpeza

9,8/10

Serviço e funcionários

9,4/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

ricardo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel bem localizado. Basta atravessar a rua e está a estação central. Café da manhã bom. Atendimento excelente. Quarto c bom tamanho e frigobar gratis no 1o dia. Único ponto negativo é a falta de cortina blackout pois a automática nso tem boa vedaçāo
Hospedou-se por 2 diárias em dez. de 2023
Resposta de GAIA Hotel Team em 18 de dez. de 2023
Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie die günstige Lage des Hotels direkt gegenüber dem Hauptbahnhof sowie das gute Frühstück und den ausgezeichneten Empfang geschätzt haben. Die großzügigen Zimmer mit kostenloser Minibar am ersten Tag trugen offenbar ebenfalls zu einem positiven Aufenthalt bei.Ihre Anmerkung bezüglich der Verdunkelungsvorhänge nehmen wir gerne zur Kenntnis. Wir schätzen solche Rückmeldungen, da sie uns helfen, Bereiche zu identifizieren, in denen wir uns verbessern können. Wenn Sie weitere Anmerkungen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung.Vielen Dank, dass Sie sich für das GAIA Hotel entschieden haben, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

10/10 - Excelente

JOSÉ

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel defronte à estação de trem, muito cômodo p nós, que usamos esse transporte.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Sarah and the GAIA Hotel Team em 27 de jun. de 2023
Obrigado pelo seu feedback! Ficamos felizes em saber que a localização do hotel em frente à estação de trem foi conveniente para você, que utiliza esse meio de transporte. Esperamos que tenha desfrutado de sua estadia conosco e esperamos recebê-lo novamente no futuro!

8/10 - Boa

ricardo l

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel muito bem localizado, ao lado da estacao SBBe com cupom gratis p o transporte publico Hotel no estilo classico, com muito bom cade da manha e atendimento c muita simpatia, inclusive pela recepcao Achei a cama e travesseiro desconfirtaveis
Hospedou-se por 2 diárias em nov.. de 2021

10/10 - Excelente

Eva Maria

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente
Hospedou-se por 4 diárias em set. de 2020

10/10 - Excelente

Thais

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótima opção em hotel sustentável, staff atencioso
O hotel é bem pertinho da estação de trem, do terminal de bondes/ ônibus e então da para se deslocar facilmente para qualquer lugar. Tem um supermercado COOP bem ao lado, o que foi muito útil. Ficamos num quarto para 3 pessoas e era imenso, com copa moderna, utensílios, louças ótimas para usar. E o hotel ainda é sustentável e oferece snacks e bebidas orgânicas no quarto, achei uma ótima cortesia. O café da manhã era bom e também com itens orgânicos. O staff merece um elogio especial, são muito atenciosos, gentis e prestativos. O cartão Basel card da direito a usar o transporte gratuitamente na cidade e o recepcionista nos explicou muito bem quando bondes tomar para ir nos lugares interessantes.
Hospedou-se por 1 diária em dez.. de 2018

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2018

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excepcional no geral
Hospedou-se por 4 diárias em nov.. de 2018

10/10 - Excelente

Marie, Fairview

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is beautifully decorated, comfortable and convenient to the train station. Staff were very helpful, and the breakfast buffet was plentiful and well maintained.
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Rachel

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was a very nice hotel. The included breakfast was full ing and tasty. The heavier curtains weren't quite as darkening as I would have liked, but the bed was very comfortable. The bus pass and discount at museums and the zoo was very helpful. I will definitely stay here again the next time I'm in Basel.
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

anna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Concierge was extremely helpful. Great breakfast. Great shower and great beds
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roman und das GAIA Hotel Team em 26 de abr. de 2024
Dear AnnaWe are delighted that you have such positive memories of the reception. We attach great importance to the competent care of our guests and hope to provide you with the best possible advice. We hope to welcome you again soon as our guests.

10/10 - Excelente

LISA

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was a bit noisy being so close to train station but was also super convenient to getting everywhere. Beautiful hotel!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roman und das GAIA Hotel Team em 26 de abr. de 2024
Dear LisaWe are sorry, were the noises at the station noticeable for you. We do our best to offer a comfortable overnight stay despite the central location. We are pleased to note that you enjoyed the hotel as a whole. We look forward to welcoming you again. The GAIA Hotel

10/10 - Excelente

Joe, Conway

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
No problems
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roman and The GAIA Hotel Team em 26 de abr. de 2024
Lieber JoeDanke vielmals für die tolle Rückmeldung zur Zeit im GAIA Hotel. Wir freuen uns wenn Sie bald wieder unseren Gast sein werden.

10/10 - Excelente

William, London

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel with friendly staff and a truly amazing breakfast. The rooms are very clean and well appointed, with a really nice shower room and toilet. I've stayed here almost 10 different times and I enjoy it every time.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Roman und das GAIA Hotel Team em 19 de abr. de 2024
Dear WilliamThank you so much for your fantastic review and for your continued loyalty! We're thrilled to hear that you consistently enjoy your stays at our hotel. It's wonderful to know that you find our staff friendly and our breakfast truly amazing. We're also delighted that you appreciate the cleanliness and amenities of our rooms, including the well-appointed shower room and toilet.Your kind words mean a lot to us, and we're grateful for your ongoing support. We look forward to welcoming you back for your 10th visit and many more enjoyable stays in the future!Warm regards,

10/10 - Excelente

Susan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is well situated for arrival at the EuroAirport by bus and for onward travel to other Swiss destinations from the SBB station. A friendly reception team, clean and well appointed rooms and an excellent breakfast.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roman and The GAIA Hotel Team em 19 de abr. de 2024
Dear Susan,Thank you for your wonderful review! We're delighted to hear that our hotel's location was convenient for your arrival at EuroAirport and for onward travel from the SBB station to other Swiss destinations. It's great to know that you found our reception team friendly and our rooms clean and well-appointed.We're especially pleased that you enjoyed our excellent breakfast offerings. We strive to provide a satisfying start to the day for all our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future!Warm regards,

10/10 - Excelente

MELONIE KANNAMMA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean. Excellent service. Great location.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Roman and The GAIA Hotel Team em 19 de abr. de 2024
Dear MelonieThank you for your review! We're delighted to hear that you found our hotel to be clean, with excellent service and a great location. Providing a comfortable and convenient stay for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back again in the future!

10/10 - Excelente

Markus, Astoria

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent and intimate hotel next to train station. Close to city but a bit weird crowd at night…
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roman and The GAIA Hotel Team em 12 de abr. de 2024
Dear MarkusThank you for your feedback! We're glad to hear that you had an excellent experience at our hotel and appreciated its intimacy and proximity to the train station. We strive to provide a comfortable and convenient stay for all our guests.

10/10 - Excelente

Susan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Recent refurbishment clean and well presented. Friendly staff.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roman und das GAIA Hotel Team em 5 de abr. de 2024
Dear SusanThank you for your kind words! We're pleased to hear that you appreciated our recent refurbishment, and we take pride in maintaining a clean and well-presented environment for our guests. Our staff strives to provide a friendly and welcoming atmosphere, so we're glad to hear that you found them to be friendly.We hope you had a comfortable and enjoyable stay, and we look forward to welcoming you back again soon!

10/10 - Excelente

Janet

Viagem a dois
Great place to stay. It is across the street from the train station and very close to old city.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Roman and The GAIA Hotel Team em 5 de abr. de 2024
Dear JanetThank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Our convenient location near the train station and close proximity to the old city make exploring Basel easy and enjoyable for our guests.We hope to have the pleasure of welcoming you back again in the future!

10/10 - Excelente

Stephen Ross

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Roman and The GAIA Hotel Team em 5 de abr. de 2024
Guten Tag Herr RossVielen Dank für Ihre tolle Rückmeldung zur Zeit im GAIA Hotel. Wir freuen uns sehr, Sie wieder als unseren Gast zu begrüssen und wünschen Ihnen bis dahin eine gute Zeit.

10/10 - Excelente

Patricia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The best thing about the Gaia hotel was the staff. Everyone was universially friendly, professional and proactive. The breakfast was exceptionally good: a great variety; hot and cold options; a wide variety of organic and dairyfree choices. The hotel itself was spotlessly clean and the public rooms were attractive and well-apponted. My bedroom was spacious, up to date, had great bedding, good climate control and a lovely bathroom. There was a fridge with complimentary beverages as well as coffee and tea making amenities. The sauna was a unique and pleasurable addition. This hotel was an amazing value, especially if utilised with the Basel pass ( free local transport and 1/2 price museum tickets). I would highly recommend!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Roman and The GAIA Hotel Team em 5 de abr. de 2024
Dear PatriciaThank you so much for your glowing review! We are thrilled to hear that you had such a fantastic experience at Gaia Hotel. It's wonderful to know that our staff made a positive impression on you with their friendliness, professionalism, and proactive approach. We take great pride in providing exceptional service to our guests.We're delighted that you enjoyed our breakfast offerings, with a wide variety of options including organic and dairy-free choices. It's also gratifying to hear that you found our hotel to be spotlessly clean, with attractive public rooms and well-appointed amenities.We're glad you appreciated the spacious and modern room, comfortable bedding, excellent climate control, and lovely bathroom. The complimentary beverages in the fridge and the tea/coffee making amenities are just some of the ways we strive to enhance our guests' experience.We're pleased that you enjoyed the sauna, and we're glad you found our hotel to be amazing value, especially when combined with the Basel pass.Thank you for your recommendation, and we look forward to welcoming you back again soon!

10/10 - Excelente

Kaori

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Roman und das GAIA Hotel Team em 8 de mar. de 2024
Guten Tag KaoriVielen Danke für Ihre tolle Bewertung. Wir freuen uns als ganzes Team, dass Sie die Zeit bei uns in bester Erinnerung haben. Bis bald, wieder im GAIA Hotel

8/10 - Boa

Jocelyne

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Très agréable accueil personnalisé, en français, conseils pour mes déplacements. Chambre calme, mais pas très bien isolée phoniquement des chambres voisines. Beau buffet du petit-déjeuner, mais un peu frais à la table où j'étais (un courant d'air). Serveuse sympathique. Localisation très pratique juste en face de la gare et à côté d'une petite Coop.
Hospedou-se por 1 diária em jan. de 2024
Resposta de L'équipe du GAIA Hotel em 23 de fev. de 2024
Cher client,Merci beaucoup pour vos commentaires. Nous sommes ravis d'apprendre que vous avez apprécié l'accueil chaleureux en français, ainsi que les conseils pour vos voyages. Nous sommes désolés d'apprendre que la chambre n'était pas aussi bien insonorisée que prévu, mais nous sommes heureux que vous ayez trouvé l'emplacement pratique près de la gare et à côté d'un petit Coop.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.

10/10 - Excelente

Elke

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Alles tip top
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Roman und das GAIA Hotel Team em 23 de fev. de 2024
Guten Tag ElkeVielen Dank für Ihr Feedback zum GAIA Hotel. Gerne nehmen wir Ihr "alles tiptop" als motivation für unsere tägliche Arbeit. Wir freuen uns, Sie wieder bei uns begrüssen zu dürfen und wünschen bis dahin eine gute Zeit

2/10 - Terrível

WILLIAM

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property does not come close to deserving a 4 start status. To start, the picture is misleading--it is not located on some quaint block but instead in the middle of a busy intersection. It advertises parking is available--it is if you want to lug your luggage 5 blocks away to a public parking garage. The thermostat was not functioning so the room was extremely overheated. . The furniture is of lesser quality than IKEA. When we asked for an iron and ironing board we were told that we had to come use the public ironing board and iron on the first floor because it was unsafe for a hotel room to have an iron. The lobby looks like a youth hostile. This place was terrible.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Roman and The GAIA Hotel Team em 8 de jan. de 2024
Dear WilliamThank you for your review which leaves us perplexed. The GAIA Hotel is the most traditional hotel at the station and our building is quite picturesque as it was built around 1900. In fact, we are close to the train station and therefore in a lively environment which most of our guests appreciate. Since we are located directly at the station, we have short-term parking spaces directly at the hotel. You have been made aware of this by our reception team. Of course, you are free to park your car in the underground garage first and then bring your luggage to the hotel yourself. We would like to assure you that our furniture is of high and sustainable quality. We are very sorry that you did not notice this. Our lobby is also much appreciated by our guests and our friendly front office team exudes a youthful charm.It is a great pity that we were unable to satisfy you. We would have loved to have received your feedback personally and taken action on the spot. Now it is no longer possible for us.Perhaps you will give us another chance during your next stay in Basel.

10/10 - Excelente

CATHRINE

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly and most helpful staff couldn't do enough for you. Good location as very close to the transport hub, trains buses, trams. Although I travelled in winter the aircon never seemed to work, so opened the windows as need fresh air.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Roman and The GAIA Hotel Team em 3 de jan. de 2024
Dear CatherineThank you for your feedback! We're delighted to hear that you found our staff friendly and most helpful, and that the hotel's location near the transport hub was convenient for your travels. We appreciate your choice of the GAIA Hotel and look forward to welcoming you again in the future!

10/10 - Excelente

Emily

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly small family owned property - would definitely stay there again.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Roman and The GAIA Hotel Team em 3 de jan. de 2024
Dear EmilyThank you for your positive feedback! We're glad to hear that you had a friendly experience at our small, family-owned property. It's wonderful to know that you would choose to stay with us again.

10/10 - Excelente

Stanley

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The breakfast and room was delight
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Roman and The GAIA Hotel Team em 3 de jan. de 2024
Dear StanleyWe are very happy about the short and positive feedback.

10/10 - Excelente

Richard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent Stay
Great location. Very good breakfast. Easy walk to train station. Highly recommend.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Roman and The GAIA Hotel Team em 3 de jan. de 2024
Thank you very much for your review. We are very pleased that you have positive memories of the breakfast. Thank you for the great feedback and a good start to the new year.

10/10 - Excelente

Laura

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Roman and The GAIA Hotel Team em 5 de jan. de 2024
Dear LauraThanks a lot for the excellent review! We would be very happy to see you again at GAIA Hotel

10/10 - Excelente

Ellen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resposta de Roman and The GAIA Hotel Team em 14 de fev. de 2024
Dear EllenVielen Dank für Ihre Rückmeldung und die tolle Bewertung über unser GAIA Hotel. Wir freuen uns, wenn wir Sie wieder als unseren Gast begrüssen dürfen

8/10 - Boa

Keith

Viagem a dois
Pontos positivos: Limpeza e comodidades
Nice place
Hospedou-se por 1 diária em dez.. de 2023
Resposta de GAIA Hotel Team em 11 de dez. de 2023
Liebe KeithVielen Dank für die Bewertung und dass sie die Zeit bei uns sehr positiv erlebt haben. Wir freuen uns, wenn Sie bald wieder zu uns in GAIA Hotel kommen.

10/10 - Excelente

Keith

Viagem a dois
Pontos positivos: Comodidades e condições e instalações da propriedade
Conveniently located by train station, but quiet and safe. Nice breakfast.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de GAIA Hotel Team em 18 de dez. de 2023
Dear KeithThank you for your feedback! We're pleased to hear that you found the GAIA Hotel conveniently located by the train station, yet quiet and safe. It's great that you enjoyed the nice breakfast as well. The combination of a central location and a peaceful atmosphere is important, and we're glad we could provide that for you.

8/10 - Boa

lynne e

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfortable and welcoming hotel
A lovely one night stay before travelling on. Friendly helpful staff and a spacious comfortable room. Breakfast was a little limited but good quality
Hospedou-se por 1 diária em nov. de 2023
Resposta de GAIA Hotel Team em 1 de dez. de 2023
Dear LynneThank you for sharing your experience with us! We're delighted to hear that you had a lovely one-night stay at the GAIA Hotel before your travels. It's great that you found our staff to be friendly and helpful, and that you enjoyed a spacious and comfortable room.We appreciate your feedback regarding the breakfast. We always strive to improve, and your comments will be taken into consideration as we continue to enhance the quality and variety of our offerings.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. Safe travels!

2/10 - Terrível

jean levrai

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Je ne recommande pas cet hôtel.
Mon alliance a été volée par un membre du staff
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de GAIA Hotel Team em 12 de dez. de 2023
Dear Mr Mbeck MomendengThank you for your feedback about your stay at the GAIA Hotel.However, your review is incomprehensible and absolutely unacceptable. As you know, the ring was not stolen by an employee.We reject this statement and are happy to back it up with our documentation. As you and we also know, you had an unannounced visit to the hotel, we don't want to go into that further.We ask you to remove the review and wish you all the best on your journey.

10/10 - Excelente

Anne Marie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was meticulous, fantastic breakfast, and wonderful staff.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de GAIA Hotel Team em 11 de dez. de 2023
Dear Anne MarieThank you very much for your positive feedback! We're delighted to hear that you found the property to be meticulous, enjoyed a fantastic breakfast, and encountered wonderful staff during your stay. Creating a positive and memorable experience for our guests is a top priority, and it's gratifying to know that we met your expectations.

10/10 - Excelente

Michelle, Red Wing

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de GAIA Hotel Team em 11 de dez. de 2023
Danke für die 5 von 5 Punkten! Das ist eine grosse Motivation für unser ganzes Team.

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de GAIA Hotel Team em 23 de nov. de 2023
Guten TagVielen Dank für die spitzen Bewertung. Das freut uns natürlich sehr. Freundliche Grüsse

10/10 - Excelente

Andreas

Viagem a dois
Pontos positivos: Comodidades
freundlich sauber angenhm
Hospedou-se por 1 diária em nov. de 2023
Resposta de GAIA Hotel Team em 23 de nov. de 2023
Lieber AndreaVielen Dank für Ihre Rückmeldung zu der Zeit bei uns im GAIA Hotel. Es freut uns sehr, dass Sie die Zeit bei uns in positiver erinnerung haben. Wir freuen uns, wenn Sie wieder bei uns Buchen.Freundliche Grüsse

10/10 - Excelente

Leah

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We will return'
This hotel bent over backwards to make our stay great. Towel heaters, breakfast that was unreal, no charge for anything in your room.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de GAIA Hotel Team em 23 de nov. de 2023
Dear LeahWe truly appreciate your wonderful feedback! It's fantastic to hear that your experience at our hotel was exceptional. We're delighted that you enjoyed the little touches like towel heaters, the breakfast, and the added convenience of no charges for in-room amenities.Our team is dedicated to making each guest's stay memorable, and it's heartening to know that our efforts contributed to your positive experience.Should your travels bring you back our way, we would be thrilled to welcome you again at our hotel.

10/10 - Excelente

Margaret

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very convenient and loved the service. Plus the breakfast was great.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Roman and The GAIA Hotel Team em 13 de nov. de 2023
Thank you so much for your positive feedback, and we're delighted to hear that you enjoyed the breakfast at GAIA Hotel. We look forward to welcoming you back as our guest in the future. If you have any further comments or requests, please feel free to let us know. Your satisfaction is our priority, and we aim to make your next stay even more enjoyable.

10/10 - Excelente

Daniel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beau week-end en famille dans un charmant hôtel.
Le personnel de la réception est accueillant et parle très bien le français. Il se donne la peine de vous renseigner au mieux. Les coussins pourraient être un peu plus grands et plus fermes. Très bon accueil également lors du petit-déjeuner, qui était très varié et délicieux. La proximité de la gare CFF et des transports publics bâlois est un vrai plus, pour nous qui avons voyagé en train.
Hospedou-se por 1 diária em out. de 2023
Resposta de GAIA Hotel em 6 de nov. de 2023
Cher DanielMerci pour votre retour précieux concernant votre séjour à l'hôtel GAIA. Nous sommes ravis d'apprendre que notre personnel de réception vous a accueilli chaleureusement et a pu répondre à vos besoins en français, contribuant ainsi à rendre votre séjour agréable. Nous prenons en compte vos commentaires concernant les oreillers et nous ferons tout notre possible pour améliorer ce point.Nous sommes également heureux d'apprendre que vous avez apprécié notre petit-déjeuner varié et délicieux, ainsi que la proximité de la gare CFF et des transports publics de Bâle, facilitant ainsi votre voyage en train.Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre hôtel à l'avenir. Votre satisfaction est notre priorité, et nous nous efforcerons de rendre votre prochain séjour encore plus agréable.Merci pour votre retour, et à bientôt chez nous.Cordialement,

10/10 - Excelente

Yeon Kyeong

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Will stay again!!
This was my second stay at this hotel. I had a great memories of this hotel, so I chose it again during my stay in Basel. The location of this hotel was great! The room was still very clean and everything was very comfortable. Breakfast was also nice. I felt like everything was better than when I first stayed.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Roman and The GAIA Hotel Team em 6 de nov. de 2023
Dear KyeongThank you for choosing to stay at GAIA Hotel for the second time and for sharing your wonderful experience with us. We're thrilled to hear that you had great memories of your previous stay and that your recent visit was equally enjoyable.The fantastic location of our hotel in Basel is indeed a highlight, and we're delighted that the room was clean and comfortable, providing you with a pleasant experience. It's always our goal to exceed our guests' expectations, and we're pleased to know that you felt everything was even better than your first stay.We look forward to welcoming you back for your third stay in the future. Your continued support is much appreciated, and we aim to provide you with exceptional service every time you visit.Thank you for your kind words, and we can't wait to host you again.Best regards,

10/10 - Excelente

Roberto

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em out. de 2023
Resposta de Roman and The GAIA Hotel Team em 13 de nov. de 2023
Dear RobertoThanks a lot for the great review. We hope to see you again at GAIA Hotel

10/10 - Excelente

Thomas

👍
Hospedou-se por 1 diária em out. de 2023
Resposta de Roman and The GAIA Hotel Team em 6 de nov. de 2023
Dear ThomasThanks a lot for your thumbs up!

10/10 - Excelente

Patricia

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Always a pleasure to stay here. Wonderful breakfast and friendly staff
Hospedou-se por 5 diárias em out. de 2023
Resposta de Roman and The GAIA Hotel Team em 23 de out. de 2023
Dear PatriciaThank you for choosing GAIA Hotel Basel, and we're delighted to hear that it's always a pleasure for you to stay with us. We appreciate your kind words about our wonderful breakfast and friendly staff. Providing a great experience for our guests is our top priority.

10/10 - Excelente

mireille

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
tip top
super freundlich u hilfsbereit, hotel als solches gut aber etwas altmodisch mit teppichen u plüschsofas.. badezimmer sehr schön renoviert, frühstückbuffet sehr vielseitig u lecker
Hospedou-se por 1 diária em out. de 2023
Resposta de Roman and The GAIA Hotel Team em 23 de out. de 2023
Liebe MireilleVielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zum GAIA Hotel Basel zu teilen. Wir freuen uns zu hören, dass Sie unsere freundlichen und hilfsbereiten Mitarbeiter schätzen. Wir schätzen Ihr Feedback zu unserem Stil und Design. Wir haben in der Tat einige klassischere Elemente wie Teppiche und Plüschsofas, die den Charme unseres Hotels ausmachen. Wir sind jedoch kontinuierlich bestrebt, die Einrichtungen zu modernisieren und zu aktualisieren, um den Bedürfnissen unserer Gäste gerecht zu werden.Es ist großartig zu hören, dass Sie das schön renovierte Badezimmer und das vielseitige, leckere Frühstücksbuffet genossen haben. Wir schätzen Ihre Rückmeldung sehr und werden weiterhin daran arbeiten, unseren Gästen einen angenehmen Aufenthalt zu bieten. Wenn Sie weitere Anmerkungen oder Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren. Vielen Dank, dass Sie das GAIA Hotel Basel gewählt haben.

10/10 - Excelente

Janet

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
very easy walk from train station
Hospedou-se por 1 diária em out. de 2023
Resposta de Roman and The GAIA Hotel Team em 23 de out. de 2023
Dear Janet Thank you for choosing GAIA Hotel Basel! We're delighted to hear that the walk from the train station to our hotel was very easy for you. Our convenient location near the train station is a major advantage for our guests.We hope to see you soon

10/10 - Excelente

Lisa

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms were a good size and very clean. Staff was very friendly. Breakfast was delicious. Very convenient location. Right across the street from SBB train station so made it easy for our day trip to Lucerne. Near cable cars to get around town if didn’t want to walk and Bus to take us to the airport.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Roman and The GAIA Hotel Team em 23 de out. de 2023
Dear LisaThank you for sharing your positive experience at GAIA Hotel Basel. We're delighted to hear that you found our rooms spacious and clean, our staff friendly, and that you enjoyed our delicious breakfast. Our convenient location, right across the street from the SBB train station, makes it easy for day trips and transportation options, including cable cars and buses, are nearby. We appreciate your feedback and look forward to serving you again in the future

10/10 - Excelente

Jeffrey

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super staff Super convenient Super clean
Hospedou-se por 2 diárias em out. de 2023
Resposta de Roman and The GAIA Hotel Team em 23 de out. de 2023
Dear JeffreyThank you for choosing GAIA Hotel Basel! We're pleased to hear that you found our staff super, our location super convenient, and our hotel super clean. Your positive feedback is greatly appreciated, and we look forward to serving you again in the future. Thank you!

10/10 - Excelente

Ayako

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
フレンドリーなスタッフの笑顔が心地よい
Hospedou-se por 1 diária em out. de 2023
Resposta de Roman and The GAIA Hotel Team em 23 de out. de 2023
Dear AyakoWe're delighted to hear that you find the friendly staff's smiles welcoming. Our team at GAIA Hotel Basel is committed to providing excellent hospitality, and ensuring that guests have a comfortable and enjoyable stay. If you have any more comments or questions, please feel free to share. We look forward to welcoming you again in the future.