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Avaliações de BEST WESTERN Huntington Mall Inn

2.5 out of 5
BEST WESTERN Huntington Mall Inn
3441 US Route 60 E, Barboursville, WV

Avaliações

7,6

Boa

Nota 10 - Excelente. 319 de 1002 avaliações" "
Nota 8 - Boa. 344 de 1002 avaliações" "
Nota 6 - Ok. 155 de 1002 avaliações" "
Nota 4 - Insatisfatória. 99 de 1002 avaliações" "
Nota 2 - Terrível. 85 de 1002 avaliações" "

7,6/10

Limpeza

8,4/10

Serviço e funcionários

7,2/10

Comodidades

7,2/10

Condições e instalações da propriedade

7,0/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Luther

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
What I liked was leaving and what I didn’t like is the room was nasty dirty. There was one in my room that wasn’t ours. There was no toilet paper. There was no paper towels no Kleenex the floor is dirty hadn’t been cleaned.
Hospedou-se por 1 diária em mai. de 2024

4/10 - Insatisfatória

Mark

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza
Toilet was not cleaned. I had to clean it myself. I wasnt offered help or discount or another room.
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Rhonda, Lawton

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
All night I heard people going in and out. My whole headboard rattled. Don’t stay near the exit doors !, outdated rooms. No breakfast

10/10 - Excelente

Maria

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It fit our needs perfectly. It was close to several restaurants that could walk to. Our room was a little dated but seemed very clean. The staff were very friendly and respectful.
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Christina, Charleston

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
My room had roaches and toilet would not flush
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

James

Viagem a dois
Pontos positivos: Serviço e funcionários
good free breakfast
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Jennifer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean and the staff were so nice. We enjoyed our stay very much.
Hospedou-se por 4 diárias em abr. de 2024

10/10 - Excelente

Vernon

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There was construction going on and the other guests were quite noisy, I liked the clean rooms, but the room could use a usb port for charging phones for convenience as they are in the lamps at other hotels, over all I was pleased with the staff and service, and the rooms were nice
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Rhonda L Hartman

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our stay at this location, Huntington WV for 3 nights was absolutely horrible. The shower was nasty, the bedroom floor was not vacuumed, there was no house keeping to pick up your daily garbage, bring clean towels or to make sure that you had toilet paper. Our refrigerator did not work, they then replaced it with another one that also did not work Only one ice maker in working condition in the entire hotel. Safety at this hotel is a joke!! Every exit door was walk in ready WITHOUT your room key. Meaning, ANYONE could walk into the hotel through any door, whether their a guest or not!
Hospedou-se por 3 diárias em abr. de 2024

8/10 - Boa

Scott

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

John

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good place with nice people, starting by the manager himself and all his team.
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Management em 17 de abr. de 2024
Thank you for your response James

10/10 - Excelente

Chaffaye

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Heck in was quick & easy
Hospedou-se por 1 diária em abr. de 2024
Resposta de Management em 17 de abr. de 2024
Chaffaye, Thank you for your positive comments and rating.

10/10 - Excelente

Enrique

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk attention , attentive personal, easy to find hotel next to 64 Hway.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Management em 17 de abr. de 2024
Enrique, I am very glad that our front desk staff helped you enjoy your stay with us.

4/10 - Insatisfatória

John

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
I contacted the facility about 12:00 PM prior to my arrival yesterday stating that I will be running late and not arriving until after 7 o’clock. I was told not to worry, my room would be available. When I arrived at 8:20, Carolyn, I believe it’s her name, informed me that my reservations were canceled by the hotel. She stated that Expedia had overbooked the facility, and they did not have a room for me. I asked for a suggestion for a place to go and I was provided absolutely no information other than to call Expedia. Fortunately, another clerk who was just about to go home did some trouble shooting found a room that was listed as blocked but could be used. So I was able to get a room. I was totally dissatisfied with the one clerks lack of concern about the failed reservation. She said she tried to call me, but I received no call and she again blamed Expedia. I guess the lack of concern by the one clerk is typical for customer service today. Someone needs to look into this arbitrary cancellation and resolve it. Especially since I called ahead and informed this facility I would be late. No one, after a long hard day of traveling should be met with such lack of concern by agents of the facility. .
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Jim

Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

Sean

Hospedou-se por 1 diária em mar. de 2024
Resposta de Management em 17 de abr. de 2024
Sean, I am sorry you had issues with your stay. We are trying to make significant changes, so no guests have issues with their stay.

6/10 - Ok

Kathleen

Viagem com a família
We were given a pet friendly room and we didn't have a pet and were not asked if we had a pet. We were concerned about the funny smell of the room. We didn't say anything. The next morning when we were checking out she asked if we had a pet and said that the room was for people with pets. We should have been asked that at check in. Maybe we would have had a room that didn't smell.
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Mark

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay and affordable.
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Jerry

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Property was close to the highway. Did not care for actual location of hotel as it was dark and just gave appearance of being unsafe.
Hospedou-se por 1 diária em fev. de 2024

2/10 - Terrível

Nikolle

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I made a reservation and I received confirmation email, but when I got there they said they didn’t have any rooms available. And I was charged 200$. Worst place I’ve ever been to.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Management em 6 de mar. de 2024
I am so sorry about this situation. I just spoke with Expedia and the refund has been approved with my confirmation. If there is anything else I can do for you please let me know.

10/10 - Excelente

Gina

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 1 diária em fev. de 2024
Resposta de Management em 4 de mar. de 2024
Thank you so much Gina.

8/10 - Boa

Jeff

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were only at the motel for about 8 hours but our experience was very good. Clean room, very comfortable bed abd staff was great.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Management em 4 de mar. de 2024
I am very glad that you enjoyed your stay with us.

10/10 - Excelente

Conor

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff, relaxed and easy going environment.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Management em 4 de mar. de 2024
Thank you so much for the kind words Conner.

2/10 - Terrível

Amy, Huntington

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I had roaches in my room we had to go to the desk and get blankets because the bed wasn’t even properly made upon arrival
Hospedou-se por 1 diária em jan. de 2024
Resposta de Management em 4 de mar. de 2024
We are so sorry that you had this experience. I assure you that we are making improvements.

6/10 - Ok

David

Could be better
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Jake em 6 de fev. de 2024
Hey David,I am working diligently to get things improved upon in this location. I am still learning in my role as the new GM at this location but I can assure you that I am hoping to get this property to far greater than it is currently in. Thank for your input/feedback.JakeGeneral Manager

10/10 - Excelente

Michael

Viagem com a família
Nice breakfast and staff
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jake em 3 de jan. de 2024
Thank you so much for your positive review. We are trying to make improvements to our previously reported shortcomings. I want to make sure that everyone has a great experience such as yourself. Thank you Michael!

4/10 - Insatisfatória

Christopher

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Wow.
Room is falling apart, carpet is peeling up in room, room doors didn’t work 3 times, side door swiper didn’t work, no elevator, smoke detector beeping every 10secs down that hall.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Jake em 11 de dez. de 2023
Christopher,I am very sorry that you had these issues while staying with us. I am trying my best to make all the corrections needed to the facility and in our rooms. I started here last month, and I am working with all departments to attempt to fix all these previously neglected problems and re-education of my staff. Again, I do apologize you had this experience with us. Thank you,Jake BowlesGeneral Manager

6/10 - Ok

Gary

Viagem a dois
Pontos negativos: Comodidades
It was not very clean and there was a lot of noise at night (traffic, trains and other guests).
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Jake em 11 de dez. de 2023
I am very sorry that you had these issues while staying with us. I am trying my best to make the corrections needed to the facility, so all guests have a pleasant stay. Thank you,Jake BowlesGeneral Manager

8/10 - Boa

Vickie

Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 8 de dez. de 2023
Thank you for taking the time to leave us a review. We are happy that you felt you received a value for your stay and look forward to the possibility of hosting you again in the future.

4/10 - Insatisfatória

Michelle

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Mold in the vents
Mold
Dog hair all over the chairs
Hospedou-se por 1 diária em nov. de 2023
Resposta de Jake em 7 de dez. de 2023
Dear Michelle, I am so sorry the conditions of your A/C unit were like this. We are trying to make improvements to these older wall units that were neglected previously. I assure you that I will do my best to instruct my staff to not overlook things like this when cleaning/repairs, and I as a manager learning from our mistakes in order to grow/improve.Again, I do apologize.Jake BowlesGeneral Manager

10/10 - Excelente

mark

Hospedou-se por 1 diária em nov. de 2023
Resposta de Jake em 3 de jan. de 2024
Thanks for the review Mark. We want everyone to have as pleasant of a stay as yourself.Jake

10/10 - Excelente

mark

Hospedou-se por 1 diária em nov. de 2023
Resposta de Jake em 3 de jan. de 2024
Thank you so much for your positive review. We are trying to make improvements to our previously reported shortcomings. I want to make sure that everyone has a great experience such as yourself. Thank you Mark!

4/10 - Insatisfatória

Van

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Good location. Rooms were dirty, curtains falling off windows. Walls need painted, new carpet, ceiling in bathroom falling down, tub stained. Remote for tv didn’t work properly x2. Breakfast at 915am bare.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jake em 28 de nov. de 2023
Dear Van, I am so sorry for the issues you had in your room. I am working with Housekeeping to make significant improvements to these room condition concerns. I am hopeful that we can make these improvements so no guests have similar issues to yours going forward.Again, I apologize for your inconvenience.Jake BowlesGeneral Manager

8/10 - Boa

Brian

Pontos positivos: Serviço e funcionários e conforto do quarto
Outback
Good. Pant smell in lobby. Dirt around the baseboard
Hospedou-se por 1 diária em nov. de 2023
Resposta de Jake em 28 de nov. de 2023
I'm sorry for the paint smell and dirt around the baseboards. We are currently remodeling access areas of our hotel. Thank you for your review,Jake BowlesGeneral Manager

10/10 - Excelente

Cathy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I met Jake, the very personable manager. He was dressed in an impressive suit, professional and yet quite welcoming. But the best was Donna, the front desk clerk. She was so sweet, I felt she was inviting me into her.own home. Fabulous job to all, thank you!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Jake em 10 de nov. de 2023
Cathy, Thank you so much for sharing these kind remarks about our staff. We greatly appreciate your stay, and we hope you think of us next time you need a place to stay.Have a great day,JakeGeneral Manager

2/10 - Terrível

Samantha

Viagem de negócios, Viagem a dois, Viagem com animais de estimação
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Oh, where do I begin? Check in itself was a rough experience. We understand they have new systems and the staff needs time to learn them however when day one of this new system they come across problems with not knowing how then the general manager leaves in the middle of it unsolved just seems a bit irresponsible. Because of the trouble with check in they proceeded to charge me multiple times for my stay. We finally get into a room and it is not the king bed non smoking room wr reserved, it is a two double bed smoking room. We go back to the desk and tell them there must be a mistake and they say they rented their last one just a bit ago. Another lady finally chimes in and says they just cleaned one we are good. We get into the room with the toilet full and sink barely drains. They proceeded to continue to charge my card in the night because they had no idea how to manage the new system alone.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jake em 6 de nov. de 2023
Samantha, I am so sorry for your experience. We will learn from our mistakes and make it our priority to make improvements, so we fix everything you mentioned above so it never happens again.

8/10 - Boa

Joe

Viagem com a família
Pontos positivos: Limpeza e comodidades
The motel was a decent value. It need some attention with the plaster in the bathroom. The staff was slow in responding. Ran out of some essential breakfast foods so we went without.
Hospedou-se por 1 diária em out. de 2023
Resposta de Sabrina em 31 de out. de 2023
Joe, Thank you for the response. We hope that we will see you again in the future.

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Serviço e funcionários
3rd time in 20 mins a charm?
When I arrived I was given a 1st floor room, and it was occupied when I got there, by a homeless guy, who broke in through the window. I was then given a second floor room the had a chirping smoke detector which drives be nuts. They didn't have batteries so my third room on the same night was just okay. Overall the front desk guy did what he could, but the facility was just unacceptable. I should have left it requested a refund.
Hospedou-se por 1 diária em out. de 2023
Resposta de Sabrina em 31 de out. de 2023
Thank you for the response. We are working with a new staff and they do require some extra training.

10/10 - Excelente

Sara

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Sabrina em 31 de out. de 2023
Sara, Thank you for the response. We hope that we see you again in the future.

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Sabrina em 31 de out. de 2023
Thank you for the response and we hope that you will stop in again soon.

10/10 - Excelente

Christopher

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sabrina em 31 de out. de 2023
Christopher, Thank you for the response and we look forward to seeing you soon.

2/10 - Terrível

Ryan

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay away from this place.
This stay was absolutely terrible. The night started off bad because my door would not work because it was stuck so the employees moved me to a different room where the sheets were dirty, there was a suspicious stain on the floor and the refrigerator had so many scratch marks. Not to mention the place reaked of weed. Also, I was only issued a partial refund which is totally unacceptable. I should not have to pay for a stay as bad as this. I actually moved to a different hotel and had such a better experience there
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sabrina em 31 de out. de 2023
Ryan, Thank you for response.

4/10 - Insatisfatória

Gregg

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Reserved a king but when first tried to check it, they said the rooms were not clean so we couldn’t check in. We came back to check in again and was told they had to put us in a double. The room smelt like a dog. Toilet kept refilling. Carpet needs cleaning or replaced. Bathroom dates too.
Hospedou-se por 1 diária em out. de 2023
Resposta de Sabrina em 31 de out. de 2023
Gregg, Thank you for the response.

4/10 - Insatisfatória

Ashley

Pontos negativos: Limpeza e condições e instalações da propriedade
The halls smelled like cat pee. And the ac made horrible noise. The water pressure was horrible
Hospedou-se por 1 diária em out. de 2023
Resposta de Sabrina em 31 de out. de 2023
Thank you for the response.

6/10 - Ok

BILLY

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Sabrina em 31 de out. de 2023
Thank you for the response. We hope that you will give us another chance int he future.

10/10 - Excelente

Lewis G

Viagem a dois
Allowed u to go in early after a long ride. Folks could not have been nicer.
Hospedou-se por 1 diária em out. de 2023
Resposta de Sabrina em 31 de out. de 2023
Lewis, Thank you for the kind words. We look forward to seeing you again soon.

8/10 - Boa

Carlene

Hospedou-se por 1 diária em out. de 2023
Resposta de Jake em 28 de nov. de 2023
Dear Carlene,Thank you very much for your review. We hope that you will consider staying with us again in the future.Jake Bowles,General Manager

8/10 - Boa

Todd

Hospedou-se por 1 diária em out. de 2023
Resposta de Jake em 28 de nov. de 2023
Dear Todd,Thank you very much for your review. We hope that you will consider staying with us again in the future.Jake Bowles,General Manager

10/10 - Excelente

Forest

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Clean friendly
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sabrina em 27 de out. de 2023
Forest, Thank you for the review. We like to treat out guests as family.