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Avaliações de Napolitano Apart & Hotel

2.5 out of 5
Napolitano Apart & Hotel
Avenida Oriente 470, 150 meters Banios Fire Department, Baños de Agua Santa, Tungurahua

Avaliações

8,6

Excelente

Nota 10 - Excelente. 29 de 58 avaliações" "
Nota 8 - Boa. 20 de 58 avaliações" "
Nota 6 - Ok. 3 de 58 avaliações" "
Nota 4 - Insatisfatória. 5 de 58 avaliações" "
Nota 2 - Terrível. 1 de 58 avaliações" "

9,6/10

Limpeza

8,8/10

Serviço e funcionários

7,2/10

Comodidades

8,6/10

Condições e instalações da propriedade

10/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

GUSTAVO

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Todo muy bien, lastima la hospitalidad de la dueña… un poco brava
Hospedou-se por 1 diária em mai. de 2023

10/10 - Excelente

Diego

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Uno de los mejores alojamientos en Baños
El lugar es excelente y el precio muy bueno, super buen desayuno y una linda experiencia.
Hospedou-se por 1 diária em dez.. de 2021

10/10 - Excelente

Felipe

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Recomendado
Amplias habitaciones, espacios verdes, áreas de distracción, piscinas
Hospedou-se por 1 diária em out. de 2020

4/10 - Insatisfatória

XR

Viagem com a família
Pontos negativos: Serviço e funcionários
My watch was stolen in the hotel by cleaning service. Owners were good.
Hospedou-se por 3 diárias em jul. de 2019

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Me gustó la piscina, muy buen desayuno y las atenciones muy buenas, quedé muy complacido
Hospedou-se por 1 diária em jan. de 2020

10/10 - Excelente

Gina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Recomendado
Excelentes opción! Muy buen desayuno, personal de servicio muy cálido!
Hospedou-se por 2 diárias em jan. de 2020

8/10 - Boa

Lili, Quito

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
La atención al cliente es buena Muy buenas las instalaciones
Hospedou-se por 1 diária em dez.. de 2019

2/10 - Terrível

Maria, Ámbato

Viagem com a família
Que me quitaron la reserva de expudia , me quede sin hospedaje cuando llege
Hospedou-se por 1 diária em set. de 2019

6/10 - Ok

Paola Maria

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Yo escogí el lugar para poder usar hidromasaje y no estuvo habilitado, mis familiares también estuvieron descontentos por esto. El baño de la habitación tenía olor a cañería
Hospedou-se por 1 diária em mai. de 2019
Resposta de Ivan em 14 de jun. de 2019
Srta. Paola Maria gracias por su comentario espero cumplir con sus expectativas en una nueva oportunidad me permito informarle que el caldero del hidro se encontraba en mantenimiento antes de un feriado espero que nos entienda. Pero el resto de instalaciones le pusieron a sus ordenes.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e condições e instalações da propriedade
À proximité du parc central et des boutiques et restaurants. Les déjeuners étaient bons et copieux. La tenancière me semblait préoccupée, échangeait très peu avec moi malgré ma maîtrise de la langue espagnole. La piscine n'était pas disponible.
Hospedou-se por 3 diárias em abr. de 2019
Resposta de ivan em 19 de mai. de 2019
Gracias por su atento comentario

4/10 - Insatisfatória

Santiago Xavier

Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Más o menos la experiencia
No me agrado el lugar, en las fotos que publican se ve diferente, el desayuno el mismo de todos los días, el internet pésimo de igual manera la señal de la TV, adicionalmente la TV muy pequeña
Hospedou-se por 2 diárias em jul. de 2018

8/10 - Boa

Axel

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
experiencia ok
ubicación buena, habitación confortable, pero piscina fría, jacuzzi sin agua
Hospedou-se por 1 diária em mar. de 2018

10/10 - Excelente

Denise

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay
The Family that owns this hotel is wonderful! The rooms are spacious and the hotel is kept very clean the breakfasts are delicious. Every one has been extremely helpful ...
Hospedou-se por 4 diárias em fev. de 2018

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful quiet hotel in Banos.
Enjoyed our stay in Banos. The owners were helpful and gracious. Breakfast was delicious. The hotel is a bit of a walk from the centre and from the bus station. The only problem was that other guests arrived at 3 am, so the door bell ringing woke us up.
Hospedou-se por 2 diárias em nov.. de 2017

10/10 - Excelente

Eduardo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good price and good place to stay. (Spanish)
A una distancia conveniente de las principales calles y en linea recta este es un super lugar para quedarse en Baños. La atención departe de Paul y si hermana y todo el equipo lo hacen sentir a uno especial. El desayuno gratuito basta para comenzar bien el día. El cuarto cómodo y limpio. Deberán pronto sustituir la ya antigua T. V. por una plana mas grande y moderna. La vista del comedor es en verdad bella. La piscina buena para cuando haga calor. Lástima que el Jaccuzi no funcionó, deben arreglarlo pronto. Buen precio a través de Hotels.com, rápida, segura y cómoda reservación on-line. Recomiendo el lugar. Yo me quedé dos noches a principios de Octubre. Todo en Baños se puede alcanzar caminando inclusive la estación de autobuses.
Hospedou-se por 2 diárias em out. de 2017

10/10 - Excelente

Amy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The Heart of Banos
We booked at the Napolitano for a weekend stay. The property was very clean, safe and easy to get to. The family running it speaks excellent English and were able to guide us towards activities in the area, tours, restaurants, etc. As a bonus, they cook breakfast every morning - the food and service were excellent. I highly recommend the Napolitano for your stay in Banos. Everything is in walking distance. Our room was spacious and clean.
Hospedou-se por 2 diárias em jun. de 2017

10/10 - Excelente

Chester

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Grand & comfortable stay
It's a b&b converted from a grand house. It's located a short walking distant from the busy commercial center. Therefore, is doesn't has the noises or distractions of people or cars. The room is spacey and clean. Breakfasts were freshly made on the spot. Although, the menu is dictated by the kitchen but food and services were adequate. It has a great window view of mountains & small garden from my room. It's a short walk to the hot spring and downtown area. I felt very safe walk alone on the streets around the hotel by myself around midnight after the hot sprint bath. The only complain I had would be the wifi services. I stayed at 3rd floor and the wifi didn't seems work inside my room.

6/10 - Ok

Jorge Alfonso, Pearland, United States of America

Pontos positivos: Limpeza
Good place
A little far from CITI center. Dark street on the way back at night

10/10 - Excelente

Samuel, San Francisco, CA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great little gem in downtown Baños
Stayed at the Napolitano Hotel for two nights in June 2016. The hotel is located only a few blocks from downtown Baños. The staff was very friendly and the room was great.

10/10 - Excelente

christophe, So Cal

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The place to stay
Just a bit out of town to ensure silence and tranquility. Room was large with a dedicated seating area which was an added bonus

10/10 - Excelente

John, Victoria, BC

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel for a stay in Banos!
We spent 4 wonderful days at Hotel Napolitano. It had all of the conveniences that we required and more. It is a family run hotel and they are hard working and very attentive to their guests. The hotel is in a great location with short walks to downtown Baños and to the hot springs. The grounds were well maintained and the pool was clean and refreshing. We stayed in a large, comfortable suite that had beautiful views from all of the windows. During our stay we went on a waterfall excursion with the owner's son who spoke good English and was eager to give us a good experience. The daughter was very friendly, knowledgeable about activities in and around Banos and made delicious breakfasts. To top of our stay, the father drove us to the bus stop when we left. We would highly recommend the Napolitano.

10/10 - Excelente

Kathrin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Highly recommended
Nice hostel,really good beds,good breakfast and lovely host family,highly recommended.

10/10 - Excelente

yuny

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good service and facilities.
I was satisfied with everything. Very kind of all staff, clean room, great breakfast. Also I enjoyed new swimming pool, sauna, jacuzzi!

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
All great!
The hotel and attention of the owners are great. The only thing I would change is make the breakfast a bit more self-service so that it doesnt take so long. Soemtimes tours leave at 9 am, and breakfast starts at 8 - but it takes 20 minutes to serve - so it's kind of tight. Either breakfast needs to start earlier or be already served/ more buffet-self service style to expedite it.

10/10 - Excelente

Armando, Mexico City

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fantastic hotel, it was perfect all around.
We had a FANTASTIC stay at this hotel, its a very small town so location its really not important, it was like two blocks from the main square, the views were incredible, we really loved the breakfast, the rooms were big and clean, the service was great and we felt appreciated as guests. I highly recommend this hotel, it will not dissapoint you at all, i will certainly stay here again with no doubt.

10/10 - Excelente

Sherry, Birmingham, Alabama

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel within walking distance to town
The people who owned hotel were very hospitable. They were helpful and willing to answer any questions you would have. The rooms were great. Nice place to stay

8/10 - Boa

Tracy, Ottawa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very helpful staff!

10/10 - Excelente

David, Quito

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Secure and well-kept small modern hotel.
Hotel was within a secure compound with swimming pool and outside sitting area. Room was large, clean, and comfortable. The owner is very involved in the operation of the hotel and was very helpful. The breakfast was excellent. Only a few blocks walk to almost everything.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very friendly staff. Decent value for the price. Breakfast was good, but would be nice if it changed every few days.

10/10 - Excelente

Catherine, Guayaquil

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente Hotel
Me encanto el hotel. el desayuno casero. Es muy seguro quizas eso sea un poco malo, pero en el sentido que si llegamos muy tarde , no habrian rapido el porton, me paso dos noches lo mismo, pero lo pueden tomar como sugerencia, nada mas. llegue 00h30 am

6/10 - Ok

Miriam, Austin, TX

Pontos positivos: Serviço e funcionários
Lots of Lost in Translation
It is the little things; no rainfall showerhead, no 24 hour room service for food rather just if you need us ring but not for food as anticipated. Although this family run hotel did try to make up for the inconvenience by helping us order then going to pick it up as it was past delivery hours. One other slight inconvenience is dinner was not permitted in the room, we had to dress again to eat in the common dining area. This place was ok, not what was advertised but still ok. We would prefer to know what we are getting into ...

8/10 - Boa

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Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hôtel à Banos
Situé à distance de marche du centre. Personnel de l'hôtel très aidant se débrouillant en anglais. Chambre très propres et confortables. Il y avait des chiens qui aboyaient dans le voisinage qu'on entendait dans notre chambre.

4/10 - Insatisfatória

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Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Just okay
Room was nice,clean and good shower. problems were breakfast was supposed to start at 8 (later than we would have liked) and nothing was ready. Pool was empty undergoing renovation, there was a cacophony (sp?) of barking dogs late into the night and no water for many hours. Okay,things happen but there was no one around to tell us why or when it would return. Finally got it again in the late afternoon. No apologies from anyone.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

8/10 - Boa

JB, San Francisco

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice stay
Enjoyed my stay. Nice, clean room with view of mountains. Short walk to hustle bustle, but far enough where you don't get the noise. Excellent breakfast with beautiful view, friendly owners. Pool not open yet, nor spa - but it's coming. Owners can help with any activity you want to do. Thumbs up!

8/10 - Boa

Alice, Southern Oregon

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice setting within easy walking distance to Banos
Jacque made a lovely breakfast every morning. The additions look so pleasing. It should be a wonderful spot to enjoy the area.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Experience!
Great family that runs a great hotel and they work hard to keep their customers happy. Thanks again... Stefano from Toronto.

4/10 - Insatisfatória

Cristian Frias, Imbabura

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Fortaleza
Parece una fortaleza, totalmente cerrado, necesitas pedir permiso para entrar o salir. En dos ocasiones intente entrar y naie contestaba la puerta. Buenas instalaciones pero no vale ese precio, ademas que para las ofertas de hoteles que hay en baños esta un poco alejado de todo!!

8/10 - Boa

Julian, Buenos Aires, Argentina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice!!
Although we only stayed for one night, we found this hotel to be beautiful. It is run by their owners, so it is guaranteed that they will try their best to make your stay as comfortable as possible. The room we got was nice, with a great view as it was on the top floor. The breakfast was simply delicious, and it is hand made by the owners! The pool was being repaired so it was not available, but we did not care as we had not intended to us it either, especially in Baños! :-) One thing worth mentioning is that there are 2 or 3 floors, but NO elevator. This was fine with us but guests with special needs in terms of mobility should take this into consideration! It is located slightly off centre next to the Firemen headquarters (the map in Hotels.com is NOT accurate), but still walking distance, because Baños is a small village. This hotel CLEARLY above average compared to other hotels we saw in Baños. I would definitely return!

10/10 - Excelente

Jan, Nicaragua

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great personalized service - new infrastructure
I would fully recommend this hotel, which is located at just a short 5 minute walk from the city center. The structure is new, and spotless. The service is personalized, great attention, and a wonderful and complete healthy breakfast included in the room fee. Your home away from home! The owners are happy to help you out with tourist information and the organisation of tours and transfers.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great room and friendly owner.
Our stay here was wonderful. Small, quiet and very clean, privately owned hotel. Great price!! Gated grounds, so try to get there before 8pm. Very nice and helpful owner.

10/10 - Excelente

MikeC, Alabama

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Like staying at home: without any of the chores
This is a family run business and had magnificent attention to detail. They treated you like family. The morning of my departure, the mother got out of bed very early and personally drove me to the bus terminal, since no taxis were running. I had magnificent bedroom views of the valley of Banos and sat on the side of the volcano, with smoke clearly visible from the back windows of the hotel. I will stay at this location when I return to Banos, without hesitation.

10/10 - Excelente

N and S, San Francisco

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Way Beyond Our Expectations
We were at the end of a two month visit of Peru and Ecuador and had 3 days to fill before flying home from Quito. We decided to drive to Baños de Agua Santa for the beautiful vistas, the thermal baths, and hiking opportunities. We booked a room at the Napolitano Hotel based on recent reviews, rates, and location. When we arrived, the proprietress showed us to a room on the top (3rd/4th in the U.S.) floor and apologized that it wasn't the type of room we had rented, but it was the only room left in the hotel. Wow! The room was an immaculate apartment suite with a kitchen, dining area, living area, fireplace, separate bedroom, a bathroom with a large round shower that included a concave picture window looking out on the beginning of the Amazon basin, and a large bedroom with a king bed and ample storage space for our luggage. Each morning we awoke to views of the Virgen de Agua Santa waterfall and the surrounding volcanic foothills; all told, the suite offered more than 270 degree views of the valley. And to top it all off with a bang, the local volcano, Tungurahua, erupted for the first time in two months early on our second morning. The boom from the eruption generated a sonic wave that, besides being possibly the loudest noise I've ever heard, shook the suite windows for several seconds afterward. So, in every way, even ways beyond the owners' control, we were overjoyed with our stay at Napolitano.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Helpfull staf
The staf was very helpful. They give me good information. When the taxi didn´t show up, they brought me with their own car to the busstation. The room is good and the place is quiet.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
good enuf
good enuf

8/10 - Boa

Janeth

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
La estadía estuvo muy bien, excepto que en la oferta se indicaba que el hotel contaba con piscina, la misma que no estuvo en servicio. Por lo demás muy confortable, exelente ubicación, buen servicio, mucha facilidad para realizar la reservación, y la habitación lista en cuanto llegamos.

8/10 - Boa

eduardo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
comodo
hotel bien ubicado y personal amable

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

8/10 - Boa

glen B

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Unfortunately we did not have hot water in our shower. Shower itself was "state of the art". We think they had run out of propane but with the language barrier was unable to get accurate information.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ruhig gelegen - sehr nette Hotelleitung
Sehr aufmerksame und immer hilfreiche Hotelbesitzer, die sich sofort um jedes Anliegen kümmern und mit Rat und Tat zur Seite stehen. Einige Spanischkenntnisse sind dabei sehr von Vorteil.