Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 416 de 1004 avaliações" "
10 - Excelente
416
Nota 8 - Boa. 353 de 1004 avaliações" "
8 - Boa
353
Nota 6 - Ok. 134 de 1004 avaliações" "
6 - Ok
134
Nota 4 - Insatisfatória. 59 de 1004 avaliações" "
4 - Insatisfatória
59
Nota 2 - Terrível. 42 de 1004 avaliações" "
2 - Terrível
42
8,2/10
Limpeza
8,6/10
Serviço e funcionários
8,0/10
Comodidades
7,8/10
Condições e instalações da propriedade
8,0/10
Cuidado com o meio ambiente
Avaliações
8/10 - Boa
VIVIANE
Viagem a dois
25 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
o hotel é bom, mas a recepção tinha um cheiro de esgoto o tempo todo. A localidade é muito boa!
VIVIANE
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Titin em 28 de nov. de 2023
Dear VIVIANE,Thank you for sharing your experience with us. It's wonderful to know that the overall experience met your expectations especially with our unbeatable location. However, please allow me to express my sincerest apologies. We have well noted of your feedback about the unpleasant smell which came from outside municipal drainage to our lobby area. We are not inactive about this issue and our engineering and housekeeping teams are tying their best to eliminate the issue as soon as possible. We really thank you for your feedback and wish to have another chance to welcome you again.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Ney
Viagem com a família
8 de jul. de 2022
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom hotel.
Hotel bem localizado na parte mais moderna da cidade, ao lado de vários shoppings (Siam Paragon), e da estação de metro (BTS). Hotel agradável, com excelente café da manhã (pode se dizer excelente almoço, pois é oferecido buffet de comidas).
Ney
Hospedou-se por 5 diárias em jun. de 2022
Resposta de Sagar Naker em 15 de jul. de 2022
Dear Ney, Thank you for spending your time to share your experience with us. I am glad to hear that you enjoyed your stay here and especially our location. Your positive comment will only motivate us to delight all our guests further. Sincerely,
6/10 - Ok
Viajante verificado
13 de abr. de 2022
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza
Viajante verificado
Hospedou-se por 1 diária em abr. de 2022
Resposta de Sagar em 18 de abr. de 2022
Dear Valued Guest,
Thank you for taking the time to give us the rating. I was extremely concerned that we were given a low scores on your review. I do apologize for any inconvenience you encountered. I would appreciate if you could email us your room number and the date of stay so that we address the issue immediately. Once again, thank you for sharing your feedback. We hope nevertheless that you will consider staying with our hotel in Bangkok whenever your travel plans will bring you back.
Kind regards,
Sagar Naker
2/10 - Terrível
Peterson
4 de abr. de 2022
Peterson
Hospedou-se por 1 diária em mar. de 2022
Resposta de Sagar em 6 de abr. de 2022
Dear Peterson,
Thank you for taking the time to give us the rating. I was extremely concerned that we were given a low scores on your review. I do apologize for any inconvenience you encountered. I would appreciate if you could email us your room number and the date of stay so that we address the issue immediately. Once again, thank you for sharing your feedback. We hope nevertheless that you will consider staying with our hotel in Bangkok whenever your travel plans will bring you back.
Kind regards,
Sagar Naker
10/10 - Excelente
Ana Cristina
17 de fev. de 2020
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ana Cristina
Hospedou-se por 1 diária em fev. de 2020
Resposta de Sagar Naker em 20 de fev. de 2020
Dear Ana,
Thank you very much for sparing some of your time to give us the rating of the hotel. We are delighted that your experience has been a pleasant one. It was our pleasure to have you stay our hotel in Bangkok and we are looking forward to your return.
Sincerely,
Sagar Naker
10/10 - Excelente
jim
Viagem com a família
27 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
In the heart of Siam, alot of food options
jim
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Titin em 29 de abr. de 2024
Dear jim, Thank you for highlighting our prime location in the heart of Siam with abundant food options. We are delighted you enjoyed this aspect of your stay. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
8/10 - Boa
abdullah
Viagem com a família
27 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Special thank for front desk Abdullah
abdullah
Hospedou-se por 1 diária em abr. de 2024
Resposta de Titin em 29 de abr. de 2024
Dear abdullah, Thank you for sharing you experience and for acknowledging the exceptional service provided by Abdullah our front desk team. Our team strives to make each guest’s stay special, and we only hope you will have the chance to return again in the future.Sincerely,Titin SuwanthabGuest Experience Manager
8/10 - Boa
Teng Kuen
Viagem com a família
22 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Feel that Novotel has consistency among its locations
Teng Kuen
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Titin em 22 de abr. de 2024
Dear Teng Kuen,Thank you for sharing your experience with us. I am glad to learn that the overall experience met your expectations particularly with our location was an advantage for your visit. We hope to have an opportunity to welcome you back in the near future.Sincerely,Titin SuwanthabGuest Experience Manager
8/10 - Boa
OMAR
19 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The good thing is near shoping mall
OMAR
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Titin em 22 de abr. de 2024
Dear OMAR, Thank you for sharing your positive review. We are delighted to hear that you enjoyed our convenient location near the shopping mall. Thank you again for staying with us. We look forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Sum Elle Tse
19 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Super fast check in and out, staff are super friendly and worth paying extra for the stay. Cleaingness wasn’t the best but I’d say it’s ok for short stay.
Sum Elle Tse
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Titin em 22 de abr. de 2024
Dear Sum Elle Tse, Thank you for sharing your experience with us. We are delighted you enjoyed our fast check-in/out service and friendly staff. We appreciate your feedback on cleanliness for short stays. Thank you for choosing Novotel Bangkok on Siam Square. We only hope you will have the chance to return again in the future.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Whee Khee
Viagem a dois
14 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A very convenient and centralised location. Easily accessible to almost everything.
Whee Khee
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Titin em 15 de abr. de 2024
Dear Whee Khee, Thank you for highlighting our convenient and central location. We are delighted to hear that you found our hotel easily accessible to everything. We look forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Pauline
Viagem com a família
14 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff friendly, and very convenient
Pauline
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Titin em 15 de abr. de 2024
Dear Pauline, Thank you for your kind words about our friendly staff and convenient location. We are delighted to hear that you had a positive experience with us. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
CHI MING DARMAN
Viagem de negócios
14 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Better give more discount is better
CHI MING DARMAN
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Titin em 17 de abr. de 2024
Dear Chi Ming Darman, Thank you for your feedback. We appreciate your suggestion regarding discounts. We continuously review our offers to provide the best value to our guests. We hope to welcome you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Joel Ortiz, New York
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Accessibility
Joel Ortiz
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Titin em 15 de abr. de 2024
Dear Joel Ortiz,Thank you for highlighting the accessibility of our hotel. We strive to provide a seamless experience for all our guests. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
hugh
10 de abr. de 2024
Pontos positivos: Serviço e funcionários
Good staff but parking difficult
hugh
Hospedou-se por 1 diária em abr. de 2024
Resposta de Titin em 10 de abr. de 2024
Dear hugh, Thank you for sharing your experience and for acknowledging our good staff. We understand the inconvenience regarding parking. We will also certainly discuss your feedback with the management team to see where we can lift to even higher levels. Please know that your feedback is highly valued by us, and we thank you for bringing these issues to our attention. Sincerely, Titin Suwanthab Guest Experience Manager
8/10 - Boa
Wee Teck
Viagem a dois
9 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Paid extra for the “new” deluxe room. mouldy wall and smell throughout my 4 days stay in my room. disappointed. Sound isolation is bad. can hear people walking past outside and door closing. Complained about the smell but no improvement.
Staffs are excellent. Location is great. Lobby is a great place to chill and relax.
Wee Teck
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Titin em 10 de abr. de 2024
Dear Wee Teck, Thank you for sharing your experience. We apologize for the inconvenience you faced during your stay. Your feedback regarding the room condition and sound isolation is duly noted and will be addressed accordingly. On the other hand, we are delighted to hear that you found our staff excellent and enjoyed our convenient location. Our lobby is indeed a great place to relax. We appreciate your feedback and hope to welcome you back for an improved experience. Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Siu Yin Louis
6 de abr. de 2024
Siu Yin Louis
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Titin em 26 de abr. de 2024
Dear Siu Yin Louis,Thank you very much for your feedback regarding your recent stay. We are so pleased that overall you had a wonderful stay with us. Our team strives to make each guest's stay special and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager
8/10 - Boa
Adam, Kowloon
Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
6 de abr. de 2024
Pontos positivos: Limpeza
Good option for easy access to Siam Paragon, Center, Discovery and Centralworld.
Adam
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Titin em 10 de abr. de 2024
Dear Adam, Thank you for highlighting our convenient location near Siam Paragon, Center, Discovery, and Central World. We are delighted that you found Novotel Bangkok on Siam Square to be a good option for your stay. Looking forward to welcoming you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
lay cheng
5 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
lay cheng
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Titin em 5 de abr. de 2024
Dear lay cheng,Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our team strives to make each guest's stay special. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Ching Man Louisa
Viagem com a família
5 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is my second stays in Novotel, I love their services, all staffs are so friendly. The location is so convenient to access to BTS, Paragon, Siam Square One, Siam Centre, MBK Mall, everything is just around walking distance.
This area is so vibrance and safe even walk alone at night.
Ching Man Louisa
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Titin em 10 de abr. de 2024
Dear Ching Man Louisa, Thank you for choosing Novotel Bangkok on Siam Square again. We highly appreciate you coming back to stay with us and are delighted you have been able to enjoy our friendly services and convenient location near various shopping centers. Please noted that, your safety is our top priority, and we are glad you felt secure exploring the vibrant area around the hotel. We look forward to welcoming you back for another wonderful stay. Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
HEW YONG
3 de abr. de 2024
HEW YONG
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Titin em 23 de abr. de 2024
Dear HEW YONG,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Calgary
2 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I've stayed at Novotel Siam Square for many years and been a few years since i've stayed here. It's good to see that the rooms were touched up. Convenience of this hotel is the best as it's right in the heart of Siam Square and just a bridge linking straight to Siam Paragon. It would be good that all floors are carpeted as the parquet flooring can be quite noisy with luggages and footsteps. Overall will still recommend and will return.
Calgary
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Titin em 3 de abr. de 2024
Dear Calgary, First of all, thank you for your continued patronage and for sharing your experience with us. We are delighted to hear that you appreciated the refurbished rooms and the convenient location of our hotel in the heart of Siam Square. Your feedback regarding the flooring noise is duly noted, and we will consider it for future improvements. We truly appreciate your recommendation. Thank you for planning to stay with us again and we already look forward to your next visit. Sincerely, Titin Suwanthab Guest Experience Manager
6/10 - Ok
Sikai
Viagem a dois
2 de abr. de 2024
Pontos positivos: Serviço e funcionários
Always stayed at Novotel Siam/Platinum. However for this trip, the room was rather old and slightly dirty. Not what i had expected. Staff was kind and helpful as always.
Sikai
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Titin em 3 de abr. de 2024
Dear Sikai, Thank you for your loyalty to our hotel. We highly appreciate you coming back to stay with us. We apologize for any inconvenience with the room condition during your recent stay. Kindly rest assured that we will address the issues with our management team to ensure we continue to further improve our service. By the way, we appreciate your kind words about our staff's service. Thank you again for staying with us. We hope that you will consider giving us another opportunity to serve you better in the future. Sincerely,Titin SuwanthabGuest Experience Manager
8/10 - Boa
Sigit
Viagem a dois
2 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Right next to Siam BTS and shopping. Plenty of massage places but pricier.
Sigit
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Titin em 2 de abr. de 2024
Dear Sigit, Thank you for sharing your experience with us. We are pleased to hear that you had a wonderful stay at our hotel particularly the location near Siam BTS, shopping malls, and massage shops is indeed convenient. It was such a pleasure hosting you and we look forward to welcoming you when your travel brings you back.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
hannah
Viagem com a família
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is very clean, food was well presented and delicious, staff is awesome, kind and very nice. The only down side is that wi-fi never worked.
hannah
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Titin em 27 de mar. de 2024
Dear Hannah, Thank you for your kind words regarding our cleanliness, delicious food, and awesome staff. We apologize for the inconvenience with the Wi-Fi. Your feedback is valuable to us and will address this issue promptly. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Dennis
Viagem com família e crianças pequenas
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
First time visiting Bangkok and made the correct decision of taking Novotel for our stay. Friendly staff, hotel is very clean and accesible if you are going around.
Dennis
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Titin em 25 de mar. de 2024
Dear Dennis,Thank you for choosing Novotel Bangkok on Siam Square for your first visit to Bangkok. We are delighted to learn that you had a wonderful stay, and the overall experience met your expectations.Even more to hear that you found our staff friendly and our hotel clean and accessible. We strive to provide excellent service and we are glad that they made a positive impact on your stay. Thank you again for staying with us. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Nick
21 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Wonderful property in the middle of Siam market with tons to see and do both inside and outside. It's close location to BTS Siam makes it an ideal choice, and you can get to and from the airport quickly from here.
Nick
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Titin em 27 de mar. de 2024
Dear Nick, Thank you for your kind words on your recent stay with us. We are delighted to hear that you enjoyed our property's central location and proximity to the BTS Siam station. It's indeed that our hotel convenient for exploring the city. Thank you again for staying with us. We look forward to welcoming you back soon! Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Philippe
20 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Helpful friendly staff. Great breakfast buffet. Nice room
Philippe
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Titin em 20 de mar. de 2024
Dear Philippe,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the helpful staff, great breakfast buffet, and nice room. Our team strive to provide exceptional service and comfort to all our guests. Thank you for sharing your positive experience. We hope to have the pleasure of welcoming you again very soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
FONG LING
19 de mar. de 2024
FONG LING
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Titin em 10 de abr. de 2024
Dear FONG LING,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager
8/10 - Boa
Yong Fatt Allan
18 de mar. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Yong Fatt Allan
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Titin em 20 de mar. de 2024
Dear Yong Fatt Allan,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager
6/10 - Ok
Kristin
18 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hotel is a little run down. But excellent staff service and a great location
Kristin
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Titin em 18 de mar. de 2024
Dear Kristin, Thank you for for sharing your experience with us and acknowledging our excellent staff service and great location. We appreciate your feedback regarding the hotel condition. Rest assured, we are continuously working to maintain and improve our facilities. Thank you once again and we hope that you will consider giving us another opportunity to serve you better in the future. Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Heng Keong Larry
Viagem com a família
17 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good overall and near to all shopping mall
Heng Keong Larry
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Titin em 18 de mar. de 2024
Dear Heng Keong Larry, Thank you for sharing your positive review. I am delighted to learn that you had a wonderful stay, and the overall experience met your expectations.We are also delighted to hear that you found our hotel's location convenient for shopping. Thank you again for staying with us. We hope to welcome you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
wanida
Viagem a dois
15 de mar. de 2024
The hotel so convenient area, clean ,
We will be back for sure.
wanida
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Titin em 18 de mar. de 2024
Dear Wanida, Thank you for your positive feedback! I am delighted to learn that the overall experience met your expectations and that you found our hotel convenient and clean. We strive to provide a comfortable and convenient environment for our guests, and we are thrilled that you appreciated that. We look forward to welcoming you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
michael, rehovot
10 de mar. de 2024
Pontos positivos: Limpeza e comodidades
location, lounge
michael
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Titin em 11 de mar. de 2024
Dear michael,Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our dedicated staff takes pride in providing exceptional service, and it's great to hear that they made your stay memorable.Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
8/10 - Boa
Jae-Young
6 de mar. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Jae-Young
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Titin em 8 de mar. de 2024
Dear Jae-Young,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay with us, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager
4/10 - Insatisfatória
WAN TING
Viagem de negócios
6 de mar. de 2024
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Dear WAN TING, First of all, thank you very much for your feedback. We sincerely apologize for the issue with the curtains in your room. Regarding the construction noise and the attitude of the front desk staff, we have taken note of your feedback. We will consider your opinions and strive to continuously improve our guest experience. By the way, we greatly appreciate your recommendation regarding the convenience of our shopping facilities. We will indeed consider the suggestions regarding the hotel's age and soundproofing issues. Thank you once again for your valuable input. We look forward to welcoming you again to show our improvement.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Kammy
4 de mar. de 2024
Pontos positivos: Limpeza
Kammy
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Titin em 6 de mar. de 2024
Dear Kammy,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager
2/10 - Terrível
HONGYU
Viagem a dois
2 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Dear HONGYU, First of all, thank you very much for your review of our hotel. We are so sorry to hear that unfortunately were not able to meet your expectations and that you did not have a memorable stay. On behalf of the team, please accept our sincerely apologize for the issues you encountered during your stay. We have taken note of your concerns regarding the hotel's renovation and cleanliness facilities, and we will take these feedback into consideration. I have also addressed your review with all related department heads concern to determine what went wrong and how we and learn and grow from this. I can assure you that we will look into all of the issues you raised and will take every action necessary to improve our services. Please know that your feedback is highly valued by us, and we thank you for bringing these issues to our attention. Sincerely, Titin Suwanthab Guest Experience Manager
10/10 - Excelente
Hong Wee
Viagem em grupo
1 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very near to BTS to travel around Bangkok. Sure will stay back the same hotel for the next trip.
Hong Wee
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Titin em 5 de mar. de 2024
Dear Hong Wee, Thank you for taking the time to share your positive review. We are delighted to hear that our convenient location near the BTS made your stay enjoyable. Thank you again for staying with us. We look forward to welcoming you back for your next trip. Sincerely,Titin SuwanthabGuest Experience Manager
8/10 - Boa
Chutimon
29 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Chutimon
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Titin em 1 de mar. de 2024
Dear Chutimon,Thank you very much for your feedback regarding your recent stay. We are so pleased that you had a wonderful stay with us, and we hope to welcome you again in the near future. Sincerely,Titin SuwanthabGuest Experience Manager
8/10 - Boa
Rana
Viagem com a família
27 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent for those who wants to be in city center
Rana
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Titin em 28 de fev. de 2024
Dear Rana,Thank you for sharing your experience with us. I am glad to learn that the overall experience met your expectations particularly with our location was an advantage for your visit.Thank you again for staying with us and we are hoping to welcome you back soon. Sincerely, Titin Suwanthab Guest Experience Manager
6/10 - Ok
fredrik
26 de fev. de 2024
fredrik
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Titin em 26 de mar. de 2024
Dear fredrik,Thank you for taking the time to share your experience with us during your stay. I noted from your rating there is room to improve and we will. We strive to make all our guests feel as comfortable and welcome as possible. We will continue to improve our service for the comfort of all our guests and certainly look forward to delivering a better stay experience in the future.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
hock leong ronnie
Viagem com a família
21 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The bldg is abit old. The lifts abit slow
hock leong ronnie
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Titin em 23 de fev. de 2024
Dear hock leong ronnie, Thank you for sharing your feedback with us. We are delighted to learn that you had a wonderful stay, and the overall experience met your expectations. However, we understand that the age of our building and the speed of our elevators have affected your experience. We appreciate your input and will take it into account as we continue to improve our services. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Koji
19 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Koji
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Titin em 21 de fev. de 2024
Dear Koji,We sincerely appreciate your feedback and for taking the time to post your review. I am delighted to learn that the overall experience met your expectations. I will definitely share your score with our team. Our team strives to make each guest's stay special. Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
Sally
19 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Sally
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Titin em 20 de fev. de 2024
Dear Sally,We truly appreciate your feedback regarding your recent stay. I am glad you were able to enjoy everything we have to offer and look forward to welcoming you back in the future.Sincerely,Titin SuwanthabGuest Experience Manager
10/10 - Excelente
CHI KIT KIDD
18 de fev. de 2024
CHI KIT KIDD
Resposta de Titin em 20 de fev. de 2024
Dear Thank you for sharing your experience with us. I am delighted to learn that you had a wonderful stay and the overall experience met your expectations. Our dedicated staff takes pride in providing exceptional service, and it's great to hear that they made your stay memorable.Thank you again for staying with us and we are hoping to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager
6/10 - Ok
Chi Ho
Viagem com a família
17 de fev. de 2024
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza
Nothing else, but it’s the cost saving option at the centre of bangkok city
Chi Ho
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Titin em 19 de fev. de 2024
Dear Chi Ho, First of all, thank you for taking the time to share your experience with us for your stay in the heart of Bangkok. We appreciate your feedback and are glad to know that you found our hotel to be a cost-saving option. Please accept our sincere apologies for the inconveniences you encountered on this occasion. I have noticed from your given rating that we can improve, and we will. We hope nevertheless that you will consider staying with our hotel whenever your travel plans will bring you back. Sincerely,Titin SuwanthabGuest Experience Manager
8/10 - Boa
RUDLOPH AUGUSTINE
Viagem com a família
16 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convient shoppibg areas and easy access to most shopping belt
RUDLOPH AUGUSTINE
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Titin em 16 de fev. de 2024
Dear RUDLOPH AUGUSTINE,Thank you for choosing our hotel and sharing your feedback. We appreciate your comment about our convenient location in the heart of shopping districts. Thank you again for staying with us and hope to welcome you back soon. Sincerely,Titin SuwanthabGuest Experience Manager
6/10 - Ok
Paul Robert, Brampton
12 de fev. de 2024
Pontos positivos: Serviço e funcionários
Hotel is a bit tired, and needs a complete revamp. Don't bother with the buffet breakfast, it is poor quality, and can't keep pace with the number of people. Many dishes empty. Eat in the little street food alley right nearby.
Hotel staff are very nice and polite. Pool are is also very nice.
Paul Robert
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Titin em 13 de fev. de 2024
Dear Paul Robert,First of all, thank you for taking the time to share your feedback on your recent stay with us. We appreciate your kind words about our staff and the pool area.However, we have taken note of your comments regarding the hotel's condition and the buffet breakfast. We understand that these aspects did not meet your expectations. Your feedback will be shared with our management team for further review and improvement.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Sincerely,Titin SuwanthabGuest Experience Manager
8/10 - Boa
NORIO
Viagem com a família
11 de fev. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Its location is significant.
NORIO
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Titin em 12 de fev. de 2024
Dear NORIO,Thank you for sharing your feedback with us. We appreciate your positive comment about our hotel's location. It is indeed a crucial aspect for our guests. We strive to provide a convenient and accessible location for their convenience. We hope to welcome you back soon.Sincerely,Titin SuwanthabGuest Experience Manager