Hi Kyle, thank you for you review and notifying me of these problems with this unit. I had the carpets professionally cleaned and the mattress replaced on October 2023.

Hi Philip, thank you for taking the time to leave me a review. This building is a registered ski in / ski out building because it has the ski bridge 20 feet from the front entrance. I would also recommend the 300 feet (not yards) walk to the strawberry park lift as a quicker alternative to the mountain for those that don't mind a little exercise. Parking has always been listed as valet only with winter rates of $60 and summer rates of $30. Thanks again for choosing my place and taking the time to review it.

Hi Steven, thanks for the review and letting me know about the humidifier. I will be replacing that asap. Oliver

Steven I only wish you had let me know that the heat was not working properly during your stay. I have 24h maintenance at this unit and would have been very happy to have had it fixed. This issue was a simply fix with an adjustment needed to the baffle inside. You mention others having this issue but only one other guest had this problem and he checked out the day you arrived and also did not let me know during his stay. For all future guests please not I’m always available to address your needs and can have virtually any problem fixed within minutes as I directly employee the head of maintenance for this building.

Well Kenneth I’m sorry you did not enjoy your stay and unfortunately as there is not an Embassy Suites in Beaver I really can’t compare. As for unit being a hotel over a “condo” yes you are absolutely correct that it is very much a hotel suite just as advertised. I think when you were researching the options at your desired dates you found that my unit was at least 50% less than any other option in Beaver Creek which is why you booked it. I’m definitely not as fancy as the Ritz Carlton ($3500/night) but at $500/night I offer a very clean and comfortable accommodations and the best deal in town. As for the temperature I do apologize for any inconvenience but as you never let me know there was an issue I was not able to fix it for you during your stay. To all future guests, please let me know if you have any trouble as I have onsite maintenance standing by 24h a day.

Thank you Steven for taking the time to leave me a review. I do contest that a 25 foot walk to the ski bridge is more than adequate to be called ski in ski out. This hotel is also registered with the national association of hotels and resorts as a verified ski in ski out establishment.

Hi Jennifer, thank you very much for taking the time to let me know your thoughts on my condo. Your feedback is very helpful, particularly when it comes to the service of the hotel staff. There has been a problem with the new staff for about the last month and I am working hard with the manager of the hotel to get these discrepancies cleared up. There is never a time any of my guests should feel they are being treated differently because they come from VRBO because all of the guests are actually the same. This building is entirely owned by the owners of the condos and run by an HOA, the "hotel" is just a renter with a licensing deal and pays the same dues as we all do. Unfortunately there have been some employees of the hotel that don't understand how this all works which is why your feedback is so helpful. Now for my own shortcoming, I do really apologize if I missed a communication from you about check-in, I try my best to very easy to reach but occasionally messages can be missed. I also really appreciate the feedback on the interior space especially the pullout, which I must admit I have never slept on (although my two little girls have), I plan to replace this asap. Again I am sorry you do not sound like you had a wonderful time and I will reach out to you privately about giving us a second chance here in the future.