Thank you very much for booking with us. We are sorry for the inconvenience which we have already resolved. Please be aware this is a very old building and also surprises us! There are challenges which we already can solve during your stay. Will it ever be perfect? Probably not! But it is a cosy place to stay and the best location in town with sustainable practices which non other hotel can currently provide in town (this is my personal opinion!).

Leider kann ich Ihre Bewertung nur in Teilen nachvollziehen. Warum stellen Sie ihr eigenes Buchungsversagen so dar, wie wenn es Hotelschuld wäre. Sie hätten ja auch gleich auf unserer Hotelseite direkt und mit Frühstück buchen können. Aber offensichtlich sind Sie so blind in den Händen vom OTA, daß Sie keine Preise mehr vergleichen und blind gebucht haben, sie wußten ja noch nicht einmal was für eine Zimmerkategorie sie gebucht haben. Die Kommissionen der OTAS sind ja in der Zwischenzeit horrend hoch! Wir sind nunmal mitten in der Innenstadt und da gibt es immer Geräusche in der Stadt, Sie hätten ja auch die Option gehabt die Polizei zu rufen, bei dem Lärm den Sie beschrieben. Für den Wasserschaden können wir leider nichts, der Leckorter konnte erst heute kommen, das ist die neue Realität. Es ist schlichtweg ein altes Haus mit Überraschungen. Und es riecht nicht sondern ein Wasserschaden mit Frischwasser riecht halt feucht trotz Lüftens den ganzen Tag!.Wer sich an Kalkflecken stört der sucht einfach klein klein nach Fehlern.... Wie schade, daß Sie nicht erwähnt haben ausgiebig Kaffee und Tee mit Ihrer Partnerin von den kostenfreien Maschinen "TO GO" mitgenommen zu haben und auf meine Nachfrage sagten, es wäre alles in Ordnung gewesen!

We are sorry you could not get along with the service offered. We do not include breakfast at Expedia or external booking channels, this is clearly stated on our website as well as on the Expedia Site and price is printed on your Expedia booking very clear. Our staff will never tell anything else. Our breakfast is definitely worth it: many regional ecological products, regional & ecological products as eggs, cheese, honey, nut cream or marmalade. More than 8 different kinds of buns, rolls and bread. Coffee, espresso, cappuccino, tee in ecological and fair trade quality. Homemade yoghurt, fruit salad and much more. For sure it is not a North American buffet dominated by carbohydrates, sugar and fat, but for that reason the most people travel: to open their mind and hearts and make new experiences. Wi-Fi: leaving the house means leaving Wi-Fi, this is for security reason and we are proud to offer a secure Wi-Fi! As you left the house often you had to reconnect often. We patiently explained this to you and reconnection was not a problem. You can use up to 100MB/s. We do know some areas of the world offer faster Wi-Fi nevetheless whole Ansbach still works on 100MB/s maximum and this we do offer this which is far enough to stream anything. Shower: Most of our showers have the standard European size of 32x32in as in your room 26, some are larger. We are sorry, that this size did not fit to your body measurements. This is a very personal problem, we are not able to solve. We operate a house founded of walls of 1100 and many of our openminded guests love the historic place. We hope you will find on your further travels places fitting to your needs and would hope we will host some very nice and gentle ambassadors of your great nation soon again to keep our faith in this for usual honest & friendly people.

Thank you for reviewing our hotel and services.

Thank you so much in taking the time reviewing our hotel and facilities. We are happy that you had a wonderful stay in this charming 900 year old building :-)