Fachada

Avaliações de Holiday Inn Hotel & Suites Anaheim, an IHG Hotel

3 out of 5

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 525 de 1080 avaliações" "
Nota 8 - Boa. 265 de 1080 avaliações" "
Nota 6 - Ok. 146 de 1080 avaliações" "
Nota 4 - Insatisfatória. 86 de 1080 avaliações" "
Nota 2 - Terrível. 58 de 1080 avaliações" "

8,4/10

Limpeza

8,6/10

Serviço e funcionários

8,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Andrea

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Boa estadia
O hotel é bom. A equipe é boa, mas o quarto deixou a desejar porque o chuveiro estava com problema e foi difícil de ligá-lo e desliga-lo. Precisamos da ajuda de um funcionário. Embora o hotel estivesse vazio, a equipe cobrou para fazer um check in antecipado de três horas, o que poderia ter sido cortesia, até porque o quarto estava pronto.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 7 de dez. de 2023
Dear Andrea,Thanks so much for this helpful feedback. Your comments about our showers and early check-in process will be shared with the rest of our team as we continue to make positive changes in the future. We're glad you enjoyed your stay overall, including our wonderful staff and property, and we hope to welcome you back soon!

6/10 - Ok

Viajante verificado

Viagem com a família
A limpeza do quarto não era feita todo dia, apenas por solicitação ,e mesmo assim após solicitarmos não foram arrumar o quarto.Como a piscina estava em manutenção deveriam ter reduzido ou retirado a taxa de resort. A única vantagem deste hotel é a proximidade dos parques da Disney
Hospedou-se por 5 diárias em jul. de 2023
Resposta de Lukas em 15 de ago. de 2023
Dear Valued Guest,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ANAHEIM (1 BLK/DISNEYLAND).I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 - Boa

Victoria

Hospedou-se por 3 diárias em abr. de 2024

8/10 - Boa

Cynthia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Dry clean. Close to Disney. About a 20 min walk or catch shuttle right in front and to Disney for $6/day
Hospedou-se por 5 diárias em abr. de 2024

10/10 - Excelente

Jesus

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly staff hotel very clean rooms
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Jennifer

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, clean, staff was friendly and helpful
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Roxy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Sharlen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything good
Hospedou-se por 4 diárias em abr. de 2024

10/10 - Excelente

Luis

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very close to Disney. Not my first time nor will it be my last. Thanks
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 30 de abr. de 2024
Dear Luis,Thank you for staying with us again and sharing your experience! We're thrilled to hear that our proximity to Disneyland was convenient for you, and we can't wait to have you back for another memorable stay.

10/10 - Excelente

Randee

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Debbie, Vacaville

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Angie, Goodyear

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy walk to Disneyland!! Spacious rooms. Comfy beds and pillows. Well updated! Will definitely stay again!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Angie,Thank you for taking a moment to write a review. It is a pleasure to learn you enjoyed your time with us, particularly highlighting our convenient location and cozy accommodations. Thank you for choosing to stay with Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland), and we look forward to welcoming you back soon.

10/10 - Excelente

Kelly

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Jacob

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The pictures did not match what the rooms looked like. We were in a nonsmoking room but it smelled like smoke. Staff was kind and switched our room.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 27 de abr. de 2024
Dear Jacob,Thank you for sharing your experience at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're disappointed to hear about the issues you encountered with your room. However, we're glad our team could promptly address the situation and relocate you to a room that was more suitable. Your feedback is valuable in helping us improve, and we look forward to ensuring your next visit is seamless.

10/10 - Excelente

Aaron

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
It was perfect! Great room, great price, loved it
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 27 de abr. de 2024
Dear Aaron,It was truly a pleasure to host your recent stay at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're thrilled to hear we were able to deliver an enjoyable experience and that you appreciated our comfortable accommodations and affordable rates. Thank you for sharing your positive rating, and we hope to have the opportunity to welcome you back on another occasion.

6/10 - Ok

Lisa

Pontos positivos: Comodidades
Location was great. Rooms were clean
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 27 de abr. de 2024
Dear Lisa,Thank you for being our guest and sharing your feedback. Our team is constantly working to ensure our guests have a perfect visit, so we are happy you were impressed with our fantastic location and spotless accommodations. We look forward to welcoming you back and impressing you even further.

10/10 - Excelente

Victoria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Our stay was great, other than the steam from our showers triggered the fire alarm! We just made sure to keep the door closed before and after showers
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 26 de abr. de 2024
Dear Victoria,Thank you for sharing your experience with us. We're glad to hear that your stay was enjoyable overall. However, we apologize for any inconvenience you experienced during your stay. Rest assured, we'll look into this matter to prevent similar incidents in the future. Nevertheless, it was great having you here, and we hope to welcome you back to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) for another great stay.

8/10 - Boa

Shirley

Viagem com a família
Have shuttle to go to Disneyland . Close to everything and quiet.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Dear Shirley,We were happy to provide you with convenient, quiet accommodations, and we're glad you appreciated the park shuttle. If you're in the area again, please consider returning to Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) for a truly exceptional getaway.

10/10 - Excelente

Jaime Arturo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Buen lugar para visitar los parques de Disney
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 25 de abr. de 2024
Dear Jaime,Thank you so much for the five-star review! We're happy to hear you enjoyed our convenient location, just minutes from major attractions, and we hope you'll visit us again soon.

8/10 - Boa

Vincent

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
As expected
Hospedou-se por 7 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Vincent,Thank you for taking the time to leave your review. We're glad to see you had a pleasant stay overall while you were here with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We hope to welcome you back to an even better stay in the future.

6/10 - Ok

Israel

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Power was shut off , for 1 entire day couldn’t shower or watch tv and relax . Staff said they couldn’t do anything about it. Which was upsetting
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Israel,Thank you for your feedback. We regret the inconvenience caused by the power outage and understand how frustrating it must have been to be unable to use the facilities comfortably. Please accept our apologies for falling short of your expectations. Rest assured, we are looking into how we can better handle such situations in the future to enhance our guest experience. We hope to have another opportunity to provide you with a stay that reflects the high level of quality we strive to uphold.

10/10 - Excelente

Paola

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They have really great service! Always friendly and happy to help. It made my stay relaxing and easy to enjoy the parks!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Paola, Thank you for your kind words! We're thrilled to hear that you had a relaxing and enjoyable stay during your time at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). Providing great service and ensuring our guests have a wonderful experience are always our top priorities. We're glad we could contribute to making your visit to the parks a memorable one. We hope to welcome you back again soon for another enjoyable stay!

4/10 - Insatisfatória

Fernando

Viagem com a família
Pontos negativos: Serviço e funcionários
I had an ok experience but I did run into an issue with one staff member, I had checked in around 1am due to flight delays, then the next day we spent the whole day at Disney to come back locked out of our room, went to the front desk and the lady told me that they did not have a credit card on file and that I was not going to get access to my room if I didn’t provide one, I did insert and a pre authorization was made on my credit card during check in, I even showed her the pre authorization using my bank app, she was very rude and said to dispute it with the bank but she was not going to give me keys if I didn’t give her my credit card (again), very rude lady I wish I remembered her name to officially complain, at the end, I had to give her my card and a 2nd authorization was put through (which still as I’m writing this the charge is still taking space in my credit card) luckily the lady that was on the front desk the following morning was nice and explained better what had happened, something the other lady did not (again I wish I remember her name but she was on shift the night of Saturday April 13th) the. During the next 2 days power went out which was not the hotel’s fault, it just happened to line up with the already poor experience, other staff member was great, it was just this one lady.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Fernando,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations in some aspects while you were here with us. Impressing every guest with our exceptional service is always a top priority, and we offer our sincere apologies for any shortcomings in this regard. Rest assured, we will relay your concerns to our team to ensure we are meeting our high standards of guest hospitality and satisfaction. Please feel free to reach out to us at any time as well, as we are always available to assist our guests with any lingering concerns they have. We appreciate your feedback and hope you'll give us another chance to impress you in the future.

8/10 - Boa

Capricia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property was clean and quiet! Conveniently located near Disneyland! Would recommend!
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Capricia,Thank you so much for the review of your recent stay at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland)! We're so pleased you enjoyed your peaceful, comfortable stay with us, and we hope you'll visit us again for another unforgettable visit.

8/10 - Boa

V

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
No hacen el servicio al cuarto al menos que lo pidas
Hospedou-se por 5 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Thank you so much for your review. Please accept our apologies for any inconvenience you had during your recent stay. We hope that our room service policy did not detract too much from your overall experience. Next time you come to Anaheim, please consider returning for a stay that is sure to exceed your expectations.

10/10 - Excelente

Shelley

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy walk to Disneyland Quiet and affordable.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Shelley,Thank you for taking a moment to share your experience at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We are proud to deliver great value to our guests, and we are delighted that you found your stay to be well-priced. Receiving recognition for our peaceful atmosphere and fabulous location is always appreciated as well! It was a pleasure having you here, and we hope you will visit us again soon.

4/10 - Insatisfatória

Valerie

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Nina, North Las Vegas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Peter

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We went to Disneyland and it was a perfect place to stay.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Peter,Thank you for choosing Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) to host you during your Disneyland trip. We're glad you enjoyed your stay and look forward to seeing you again soon.

4/10 - Insatisfatória

Jenelle

Viagem com a família
Pontos positivos: Limpeza e comodidades
Pontos negativos: Serviço e funcionários
Checkin was quick but there was only one other ahead of us. They had laundry service but they wouldn’t give you change for the machines. The pool area was nice. Only downfall was the splash pad was not with the pool area. It was the opposite side of the hotel. The restaurant food was good. They are not open all day. The pictures of the rooms are deceiving. We did not get a room that looked like the pictures. It was smaller and the bathroom was not great. I booked the room by looking at pictures and was surprised when we go there. There was a power outage over 14 hours during the evening and night. Really inconvenient when you couldn’t charge your phone, have a hot shower, get a wake up call or have breakfast at the hotel. The front staff were useless to help any guests when this happened. There was nothing done to compensate guests and the backup lighting was horrible in the hallways. You had to use your flashlight on your phone to help see better. We needed our phone charged for the next day and they were dead. We couldn’t get a Uber or book the bus and the front staff didn’t help us. They should have paid the cost for our battery packs to charge our phones. I DONT recommend this hotel
Resposta de General Manager em 22 de abr. de 2024
Dear Jenelle,Thank you for your feedback. We are pleased to hear you enjoyed our delicious food and refreshing pool. We apologize for the issues with the change for the laundry machine and the walk to the splash pad. We sincerely apologize for the power outage. Although this is not typical, please know that our team worked to ensure the comfort of our guests. We will use your constructive feedback to continually improve upon our guest accommodations, and we hope you had a safe trip home.

2/10 - Terrível

Viridiana

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The lights went off during my stay no one said anything expected us to figure it out, came in late that night & all my stuff were bad in the frifge since no electricity no hot water, it really did sucked! they kept saying light will be back within 2 hrs but it wasn’t, needed our phones to have battery but since no power no battery.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 22 de abr. de 2024
Dear Viridiana,We appreciate your feedback, and we apologize for any inconvenience due to the power outage. While this was outside our control, we did our best to ensure everyone's comfort while it was restored. Should you be in the area again, please consider coming back to see us.

10/10 - Excelente

Cory

Hospedou-se por 3 diárias em abr. de 2024

2/10 - Terrível

Vanessa

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
So to start off I WOULD TO HAVE LIKEN TO GET A NOTICE A DAY BEFORE THAT OUR HOTEL HAD NO POWER! DUE TO THE NO POWER. THERES NO HOT POOL. & THE KEY CARDS THAT THEY GAVE ME, DIDNT WORK ON ANYTHING. SO IN ORDER FOR ME TO USE ANYTHING I HAD TO GO ALL THE WAY TO THE FRONT DESK TO ASK FOR ASSISTANCE OPENING ANYTHING.SO WITH THAT BEING SAID THE RESTAURANT WASNT OPEN EITHER. I had to wait to check into my hotel at 8 due to all this because at 4 the generators weren’t working or on yet. Not to mention the food & drink machines didn’t work & when I went to look for one. THE STAFF MEMBERS SENT ME DIFFERENT DIRECTIONS. It seemed like they didn’t even know where stuff was Cause I later found out when I went to the GIFT SHOP RIGHT NEXT TO THE FRONT DESK that they sold drinks the whole time! So I went on a 30 min wild goose chase for a drink, up and down the stairs with a staff member when it was literally right next to where I asked. Did I also mention that when I asked if I can have some sort of discount due to the situation And I booked this 2 monthes in advances. The front desk lady said “of course we will comp your 20$ parking” ARE YOU KIDDING ME!? 20$ when I’m paying 400$ for no hot water, no electricity no nothing. They gave me the choice to leave and find another hotel with reimbursement but I live 6 hours away and most places were taken up. I got into town not knowing this information with the holiday inn when this incident happened a WHOLE 24 hours before I got there.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 22 de abr. de 2024
Dear Vanessa,Thank you for taking a moment to leave a review. We regret to learn of your experience and understand your frustration. Please know this is not the norm for our hotel, and we'll be sure to share your feedback internally to determine ways of improving our guest experience in this respect. If you have any questions about your final bill, we encourage you to reach out to the third-party site you used for your booking, as they have more access to your billing information. We hope you do not allow this isolated incident to prevent you from giving us another chance to deliver a seamless stay worthy of a perfect rating.

4/10 - Insatisfatória

Cecilia

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Nos tocó que tuvieran un corto en la luz la primera noche por lo que no pudimos hacer check in. Buscamos otro hotel para pasar la noche
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 20 de abr. de 2024
Dear Cecilia,We apologize for the inconvenience and for not being able to check-in. We're sorry to hear about the inconvenience caused by the power outage. Understandably, this kind of inconvenience is difficult despite it being beyond our control. We appreciate your understanding and hope this unusual occurrence will not deter you from staying with us again. We look forward to providing you a more seamless and enjoyable visit next time.

6/10 - Ok

Taylor

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Staff was excellent! Lukas and Itsy were phenomenal and were very accommodating. Unfortunately the power went out for close to 24 hours. They couldn’t get it fixed because the power lines were under the hotel. There were some ants in our room on the bed and table, but they had maintenance up to our room right away to clean the area.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 20 de abr. de 2024
Dear Taylor,Our friendly staff works hard to ensure all our guests feel welcome and Lukas and Itsy will be proud you mentioned their kind assistance. Thank you for your patience during the power outage. We did our best to ensure everyone's comfort while the utility repaired it. The next time you're in the area, please come see us again.

2/10 - Terrível

Nisa

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The power went out and we were not able to sleep comfortably due to how hot it was. We were in the darkness even when the sun came out in the morning. The room was very dark. It was very inconvenient.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 18 de abr. de 2024
Dear Nisa,Your frustration regarding the power during your visit is understood, and it's unfortunate that you experienced discomfort while staying with us. We are deeply sorry for any inconvenience you had during your time here. Should you return to Anaheim, we hope you'll consider giving us the opportunity to provide you with a stay that is more in line with our high standards of hospitality.

10/10 - Excelente

Jaspreet

Pontos positivos: Limpeza e serviço e funcionários
It’s was great experience at holiday’s inn .
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 18 de abr. de 2024
Dear Jaspreet,We are pleased you had a five-star experience at Holiday Inn Hotel & Suites Anaheim. We greatly appreciate your feedback! It is our hope you will stay with us again the next time you journey to Anaheim.

10/10 - Excelente

Megan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were very friendly and helpful. The location is great and walkable to Disneyland.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 16 de abr. de 2024
Dear Megan,It brightens our day to know we were able to provide you with a great stay at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're delighted you took advantage of our great location just near Disneyland. Also, we are especially pleased to know our warm and friendly staff made a positive impression on you during your stay. It was a pleasure to welcome you, and hopefully, you will enjoy your next stay with us even more.

4/10 - Insatisfatória

Jessica B

The fact we have to ask to come and make the beds is ridiculous. The hallway carpets were dirty and lifting up making a hump.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 17 de abr. de 2024
Dear Jessica, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding housekeeping and cleanliness. Your comments are appreciated, and we will address these concerns to ensure a better experience for our guests in the future. We hope to have another chance to impress on your next trip to Anaheim.

8/10 - Boa

Julia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Kristie, Vancouver

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Comodidades e condições e instalações da propriedade
Great people, nice rooms- clean and comfortable. The lobby needs work which is sad because overall hotel much better than initial lobby introduction. ( sofas cheap and dirty) same for restaurant- good food, outstanding service and reasonable but bedspreads on booth seats tacky)
Hospedou-se por 5 diárias em abr. de 2024
Resposta de General Manager em 15 de abr. de 2024
Dear Kristie,Thank you for sharing your experience at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). It's wonderful that our service and amenities, such as our restaurant, met your expectations. We also appreciate your feedback on the lobby and our furniture and are exploring ways to make enhancements. We look forward to welcoming you back soon for another comfortable stay and an even more inviting atmosphere.

10/10 - Excelente

Maria

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Cameron

Viagem em grupo
Pontos positivos: Serviço e funcionários e comodidades
Nothing
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 14 de abr. de 2024
Dear Cameron,Thank you for choosing Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland) and for taking a moment to provide your rating. We are happy to hear that you enjoyed your recent stay with us. It was a pleasure to host you, and we look forward to welcoming you back again soon!

10/10 - Excelente

JUAN JOSE SANCHEZ

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Fuman marihuana en el estacionamiento en la parte de atras
Hospedou-se por 6 diárias em mar. de 2024
Resposta de General Manager em 12 de abr. de 2024
Dear Juan,Thank you for taking a moment to leave a review. Based on your perfect rating, it seems you enjoyed your overall experience! That said, please know that while we cannot control the behavior of other guests, we have a strict policy in place preventing the usage of mind-altering substances by our employees. We welcome you to reach out to us offline if you wish to discuss your concerns in further detail. It was a pleasure having you here, and we hope you return soon.

8/10 - Boa

Kiyoko

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All staff are very friendly and kind.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de General Manager em 10 de abr. de 2024
Dear Kiyoko,Thank you for choosing Holiday Inn Hotel & Suites Anaheim and for taking a moment to write your review. We are delighted to hear that our helpful team members provided you with friendly service during your recent visit! It was our sincere pleasure to host you and we look forward to welcoming you back again soon for another great stay.

6/10 - Ok

Darcy

Pontos negativos: Comodidades
I didn’t realize my bed wouldn’t be made everyday. I did enjoy fresh towels everyday and my coffee being refilled. I also didn’t realize there would be no tub. The elevator was out and even though I understand these things happen it was a downer on my opinion. I didn’t realize there wouldn’t be a safe in the room.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 11 de abr. de 2024
Dear Darcy,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a great experience, and we're disappointed to learn we fell short of expectations. Unfortunately, our full housekeeping service is only available upon request at check-in, and we offer our sincere apologies if this wasn't adequately communicated to you. Also, we're sorry if your room didn't have everything you hoped for. Rest assured, your comments will be taken into consideration as we continue to make improvements for our great guests. We appreciate your feedback and hope to welcome you back on your next Anaheim journey.

8/10 - Boa

Lizette

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ubicación súper si es que quieres ir a los parques de Disneys (caminando) hay estacionamientos (con cargo extra) y el desayuno bufete esta X medio- bajo huevo, cereal y cafe (no conviene pagarlo por anticipado) limpieza y atencion esta bien!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de General Manager em 10 de abr. de 2024
Dear Lizette,Thank you for your positive rating of Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). We're happy our parking and proximity to Disneyland were convenient. While we regret that our breakfast didn't meet your expectations, it's good to hear you enjoyed our courteous hospitality and attention to cleanliness. We appreciate you choosing to stay with us and hope you'll return.

6/10 - Ok

Mallory

Viagem com a família
Pontos positivos: Serviço e funcionários
The staff was amazing! Super friendly and helpful. The property was walkable to Disneyland which was great. Property seems a little old and shows signs of it but it worked for what we needed which was just a place to sleep.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 9 de abr. de 2024
Dear Mallory,Thank you for sharing your experience. We're thrilled you enjoyed our team's hospitality and our convenient location near Disneyland. While we're glad our property met your needs, we also appreciate your observations regarding areas that could use some attention. We will work to improve our facilities in anticipation of your next stay with us.

10/10 - Excelente

Shaunese

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check in was easy and front desk staff were friendly and accommodating. We were on the first floor and the area was quiet but we could definitely hear the Disney fireworks (without visibility) and the cars coming and going in the parking structure. All that said, I would stay here again. Even in the same room.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 10 de abr. de 2024
Dear Shaunese,Thank you so much for choosing to stay with us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland). It's always a top priority of ours to impress every guest with our exceptional service, so we're thrilled this was the case for you. However, we offer our sincere apologies for any disturbance you experienced in your room. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 - Excelente

Mark

Viagem a dois
Nice place to stay
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 10 de abr. de 2024
Dear Mark,From all of us at Holiday Inn Hotel & Suites Anaheim (1 BLK/Disneyland), we sincerely appreciate your kind review. It would be an honor to welcome you back anytime!