I had an ok experience but I did run into an issue with one staff member, I had checked in around 1am due to flight delays, then the next day we spent the whole day at Disney to come back locked out of our room, went to the front desk and the lady told me that they did not have a credit card on file and that I was not going to get access to my room if I didn’t provide one, I did insert and a pre authorization was made on my credit card during check in, I even showed her the pre authorization using my bank app, she was very rude and said to dispute it with the bank but she was not going to give me keys if I didn’t give her my credit card (again), very rude lady I wish I remembered her name to officially complain, at the end, I had to give her my card and a 2nd authorization was put through (which still as I’m writing this the charge is still taking space in my credit card) luckily the lady that was on the front desk the following morning was nice and explained better what had happened, something the other lady did not (again I wish I remember her name but she was on shift the night of Saturday April 13th) the. During the next 2 days power went out which was not the hotel’s fault, it just happened to line up with the already poor experience, other staff member was great, it was just this one lady.