Classificações com base em 282 avaliações verificadas
3,5 Limpeza do quarto
3,3 Serviço e equipe
3,1 Conforto do quarto
3,2 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado
Publicado em 12 de mai de 2024
It smells so bad in the hallways. Couldn’t get the TV to work.
Comentário de Administração do hotel
12 de mai de 2024 por Hotel Management ,Administração do hotel
Dear Traci, We apologize for the unpleasant smell you encountered in the hallways during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more pleasant environment for our guests. Regarding the TV, we regret any inconvenience and encourage guests to reach out to our front desk for immediate assistance with technical difficulties. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. We are committed to improving our services and would welcome the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
por um viajante verificado
Publicado em 9 de mai de 2024
Hugh
Comentário de Administração do hotel
10 de mai de 2024 por Hotel Management ,Administração do hotel
Dear Santiago, Thank you for sharing your feedback. We understand the importance of providing all our guests with a comfortable and satisfactory experience. We apologize if your stay did not meet your expectations. Your comments regarding the room conditions and breakfast availability are concerning, and we will address them with our team to ensure improvements are made. We appreciate your input as it helps us to identify areas for enhancement. If you would like to discuss your experience further or provide additional details, please feel free to reach our management team. We value your patronage and hope to serve you better in the future.Sincerely, Hotel Management
por um viajante verificado
Publicado em 26 de abr de 2024
The bed was very hard.
Comentário de Administração do hotel
26 de abr de 2024 por Hotel Management ,Administração do hotel
Dear Lynsey, We are sorry the bed did not meet your comfort expectations during your stay. We understand the importance of a good night's sleep and regret any inconvenience caused. Guest comfort is our priority, and we appreciate your feedback. If you have any further comments or if there is anything we can do to enhance your experience in the future, please feel free to reach out to us directly. We value your patronage and hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
por um viajante verificado
Publicado em 15 de abr de 2024
por um viajante verificado - Draper
Publicado em 14 de abr de 2024
I check into the property in room 303. Went to bed after showering. Felt small black bugs crawling on me jumped back in the shower. went down to let the front desk clerk know of the situation. She did offer to switch the room but I decided to go to a different hotel. The next hotel was perfect. I stayed at extended stay for only an hour.
Comentário de Administração do hotel
15 de abr de 2024 por Hotel Management ,Administração do hotel
Dear Johnathon, We deeply regret the distressing experience you encountered during your brief stay with us. Your account of encountering insects in your room is alarming, and we apologize for any discomfort caused. We appreciate your patience and understanding during this inconvenience. Rest assured, we have promptly addressed the issue with our pest control team to prevent such occurrences in the future. While we understand your decision to relocate, we hope you will consider giving us another chance to provide you with the exceptional experience that many of our guests have come to expect. Your feedback is invaluable, and we are committed to ensuring a more pleasant stay should you choose to return. Sincerely,Hotel management
por um viajante verificado
Publicado em 14 de abr de 2024
The entire place smelled like a greenhouse.
Comentário de Administração do hotel
14 de abr de 2024 por Hotel Management ,Administração do hotel
Dear Kaleb, We apologize for the unpleasant odor you encountered during your stay. Maintaining a fresh and inviting atmosphere is our priority, and we regret that we fell short of this standard during your visit. We take your feedback seriously and will investigate the cause of the odor to ensure it is promptly addressed. Your comfort and satisfaction are important to us, and we apologize for any inconvenience this may have caused. Should you choose to stay with us again in the future, we are committed to providing you with a much more pleasant experience. Thank you for bringing this matter to our attention.Sincerely,Hotel management
por um viajante verificado
Publicado em 13 de abr de 2024
Everything was great at our stay at the Extended Stay America. The only thing we didn’t like was the smell of dog urine in the hallway it was pretty strong. But everything else was clean, so was our room. Excellent! Would visit again hopefully the dog urine smell issue is resolved by then
Comentário de Administração do hotel
14 de abr de 2024 por Hotel Management ,Administração do hotel
Dear Elysha, We are delighted you had a great stay at Extended Stay America! Thank you for your kind words about the cleanliness of your room and our overall accommodations. We appreciate your feedback regarding the smell in the hallway and assure you that we're actively working to resolve this issue. We look forward to welcoming you back soon!Sincerely,Hotel management
por um viajante verificado
Publicado em 23 de mar de 2024
Room was very dirty
Comentário de Administração do hotel
24 de mar de 2024 por Hotel Management,Administração do hotel
Dear shana, Thank you for choosing our hotel for your stay. We were disappointed to read about the cleanliness issues you encountered and sincerely apologize for not living up to your expectations. Although this does not change what transpired, we will review your comments with our housekeeping team to ensure we are well-poised to serve our guests better moving forward. We value your feedback and truly hope you will give us another chance to provide the flawless experience you should have received on this visit.Sincerely,Hotel Management
por um viajante verificado
Publicado em 3 de mar de 2024
No appliances at all
Comentário de Administração do hotel
4 de mar de 2024 por Hotel Management,Administração do hotel
Dear Christopher, Thank you for taking the time to share your comments. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize if the lack of appliances impacted your stay. We've shared your concern with the appropriate individuals, and we're following up to figure out how to enhance our guest experience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
por um viajante verificado
Publicado em 24 de fev de 2024
Very pet friendly if you pay the additional fee, but the hallways and stairwells smell horrid (like rotten, fetid garbage and old fried food), the walls are thin so guests hear every person walking by the door, and we were greeted by a pubic hair in the bathtub upon arrival to our room.
Comentário de Administração do hotel
24 de fev de 2024 por Hotel Management ,Administração do hotel
Dear Sergio, Thank you for choosing us and sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. Providing a clean and comfortable environment for all our guests is our top priority, and we regret any inconvenience caused by the issues you encountered. Please know that we take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back to provide you with a much-improved experience. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
