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Avaliações de Green Leaves Aqua Park Beach Resort North Coast

4 out of 5
Green Leaves Aqua Park Beach Resort North Coast
75 KM Alexandria Matrouh Road, Al-Hammam

Avaliações

4,4
Nota 10 - Excelente. 0 de 7 avaliações" "
Nota 8 - Boa. 1 de 7 avaliações" "
Nota 6 - Ok. 2 de 7 avaliações" "
Nota 4 - Insatisfatória. 1 de 7 avaliações" "
Nota 2 - Terrível. 3 de 7 avaliações" "

4,8/10

Limpeza

4,0/10

Serviço e funcionários

5,0/10

Comodidades

4,4/10

Condições e instalações da propriedade

5,0/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos negativos: Conforto do quarto
Miscommunication between hotels.com and the resort
First i was put in a wrong room and when i contacted front desk they said this is what we received from hotels.com. eventually they give me the room but the process wasted a day of my 2 days vacation.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Green Leaves Hotel Team em 24 de jul. de 2023
Dear Guest, Thank you for taking the time to provide hotel with feedback in regard to your stay at Green Leaves Hotel. We are sorry that your experience with some of our staff did not meet your expectations. Please rest assured I have shared your feedback with our management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team

4/10 - Insatisfatória

Georges

Hospedou-se por 6 diárias em mai. de 2023
Resposta de Green Leaves Hotel Team em 24 de jul. de 2023
Dear Guest, Thank you for taking the time to provide hotel with feedback in regard to your stay at Green Leaves Hotel. We are sorry that your experience with some of our staff did not meet your expectations. Please rest assured I have shared your feedback with our management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team

8/10 - Boa

Medhat

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza
Hospedou-se por 3 diárias em ago. de 2021
Resposta de Green em 19 de out. de 2021
Dear Guest, Thank you for taking the time to provide hotel with feedback in regards to your stay at Green Leaves Hotel. We are sorry that your experience did not meet your expectations. All photos on Expedia are taken live from the hotel. Please rest assured I have shared your feedback with our Management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cleanliness and the room too small not as the pictures. Not recommended
Hospedou-se por 1 diária em jul. de 2021
Resposta de Green em 18 de jul. de 2021
Dear Guest, Thank you for taking the time to provide hotel with feedback in regards to your stay at Green Leaves Hotel. We are sorry that your experience did not meet your expectations. All photos on Expedia are taken live from the hotel. Please rest assured I have shared your feedback with our Management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em set. de 2019
Resposta de Green Leaves North Coast Team em 16 de set. de 2019
Thank you for your review.

2/10 - Terrível

Heba

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
No creditability
We faced big problem when we went to Green Leaves Hotel, as I reserved 4 rooms for me and my family, and after i checked in I found that four rooms were very bad and completely different from what was shown in hotel website, different in furniture, space and all facilities, and after long fight with the hotel reservation took more than 1 hour ,they agreed for changing the rooms with the same as shown in hotel website, after that we asked for compensation for the night which we lived in very low category room , but no one answer and no action done . Finally I was very upset for such big mistake and I lose the confidence in this hotel as they deceive me by putting me in bad room and even didn't offer any compensation for such mistake.
Hospedou-se por 2 diárias em jun. de 2019
Resposta de Lamia Assem em 22 de jul. de 2021
Dear Guest, Thank you for taking the time to provide hotel with feedback in regards to your stay at Green Leaves Hotel. We are sorry that your experience did not meet your expectations. All photos on Expedia are taken live from the hotel. Please rest assured I have shared your feedback with our Management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It can't be 4 star service, facilities etc.... if you're keen in knowing how the management of the operates please ask about the transportation within and out the resort.......this my first comment ever......I will never use your application because of the bad experience I got.
Hospedou-se por 5 diárias em abr. de 2019
Resposta de Lamia Assem em 22 de jul. de 2021
Dear Guest, Thank you for taking the time to provide hotel with feedback in regards to your stay at Green Leaves Hotel. We are sorry that your experience did not meet your expectations. All photos on Expedia are taken live from the hotel. Please rest assured I have shared your feedback with our Management team to ensure that we follow this up and find out how to improve our service to meet and even exceed our guests' expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Green Leaves Hotel Team