Nancy,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ALBUQUERQUE N - BERNALILLO. I would like to start by apologizing to you for the inconveniences you faced during your stay. We pride ourselves on selling impeccable rooms and a poor smelling room is absolutely beneath all we stand for. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo

Cynthia,Thank you your feedback regarding your recent stay. We are elated to know that even with the minimal issues you experienced we still earned your perfect 5-star rating. Rest assured the issues you have expressed like noise will be address by our team to see if there are changes we can make for a greater guest experience. We value your comments and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo

Jose,We are delighted to know that you enjoyed our services here at the Holiday Inn Express Albuquerque N- Bernalillo. Thank you so much for recognizing our efforts to provide the highest level of hospitality during your stay. Although things aren’t always perfect we will work diligently to correct any possible mishap that occur. Earning your 5/5 rating is important and our top priority. Our team will be waiting for your next return. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Jo,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your positive 4/5 rating. Thank you so much for recognizing our staff and complementing their easy check-in and out, as well as your compliments of our breakfast. The ultimate compliment is your recommendation of our hotel and your returned business. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Kristin,Thank you for taking the time to complete our guest satisfaction survey. I do want to apologize for the minimal issues that you may have experienced during your stay that prompted you to rate your stay an 4/5. Although 4/5 rating isn't bad, we pride ourselves on earning a perfect 5/5 rating. When we don't we try to make the necessary adjustments to earn a perfect 5-star rating. We value your time/feedback and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Malak,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Julia,Thank you your feedback regarding your recent stay. We are elated to know that even with the minimal issues you experienced we still earned your perfect 5/5 rating. Rest assured the issues you have expressed like moody housekeepers has been addressed and we have begun making sure all issues are being taken cared of to make for a greater guest experience. We value your comments and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo

Kent,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Brandon,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5/5 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 3/5 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Patty,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating.  The compliments of staff, cleanliness, and your highly recommendation of our hotel will be shared with our team. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Mabel,Thank you for rating our hotel so highly. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Although we strive to give every guest a perfect 5-star stay, we do consider a 4/5 rating a positive experience. We look forward to serving you again.Warm regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Paul,Thank you your feedback regarding your recent stay. We are elated to know that even with the minimal issues you experienced we still earned your perfect 5-star rating. Rest assured the issues you have expressed like towels has been addressed and we have begun making sure all issues are being taken cared of to make for a greater guest experience. We value your comments and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo

Pedro,Thank you for taking the time to tell us about your experience at Holiday Inn Express Albuquerque N-Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 5-star rating with our team, who I am certain will be encouraged by your remarks. Here at Holiday Inn Express, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N-Bernalillo

Karen,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 5-star rating. Thank you so much for recognizing our breakfast and complementing our affordable pricing as well as your compliments of our beds. The ultimate compliment is your recommendation of our hotel and your returned business. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Kirby,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 5/5 rating. Thank you so much for recognizing our housekeeping staff and complementing a job well done. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Cecilia,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. I can’t begin to tell you how much we enjoyed reading this fantastic review. We are grateful for that and your 5/5 star rating.  Consistency is huge for us, we believe it goes hand and hand with continued successful reviews of guest happiness. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

David,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 10/10 rating. Thank you so much for recognizing our staff and complementing their friendliness and welcoming nature, as well as your compliments of our breakfast. The ultimate compliment is your recommendation of our hotel and your returned business. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Gregory,Thank you for rating our hotel so highly. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Although we strive to give every guest a perfect 5-star stay, we do consider a 4/5 rating a positive experience. We look forward to serving you again.Warm regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Diane,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Max,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Rose,Thank you for taking the time to complete our guest satisfaction survey. I do want to apologize for the minimal issues that you may have experienced during your stay that prompted you to rate your stay an 4/5. Although 4/5 rating isn't bad, we pride ourselves on earning a perfect 5/5 rating. When we don't we try to make the necessary adjustments to earn a perfect 5-star survey. We value your time/feedback and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Dolores,Thank you for your time in leaving us feedback from your recent visit. I do want to apologize for the minimal issues experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured all issues are looked into and used as a source for improvement. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Michael,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. I can’t begin to tell you how much we enjoyed reading this fantastic review. We are grateful for that and your 5/5 star rating.  Your perfect score is a compliment to our consistency, we believe it goes hand and hand with continued successful reviews of guest happiness. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Phoebe,Thank you for rating our hotel so highly. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Although we strive to give every guest a perfect 10/10 stay, we do consider a 8/10 rating a positive experience. We look forward to serving you again.Warm regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Jennifer,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. I can’t begin to tell you how much we enjoyed reading this fantastic review. We are grateful for that and your 5/5 star rating.  Your perfect score is a compliment to our consistency, we believe it goes hand and hand with continued successful reviews of guest happiness. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Stefanie,Thank you so much for your review of our Holiday Inn Express Albuquerque N- Bernalillo. I am pleased to read that you enjoyed your stay with us based on your perfect 5/5 survey. A positive guest experience is something our staff takes great pride in, so we value your feedback. Glad you recognized our staff members Debra and Angelo and their friendly demeanor as customer service is of huge importance with our team. We thank you again for sharing your experience. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Jesse,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Vivianne,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Paul,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Maria,Thank you for taking the time to complete our guest satisfaction survey and for giving our hotel a perfect 5-star rating! I am so glad that you found our hotel to have Great amenities, Clean and very comfortable. We are also happy that you enjoyed our breakfast as we know it’s an integral part of the guest experience. Our expectation is to show each guest the highest level of hospitality, during every stay. We’re glad you had a great time with us and we look forward to serving you again. Kind regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

John,Thank you for your time in leaving us feedback from your recent visit. I do want to apologize for the minimal issues experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured all issues are looked into and used as a source for improvement. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Cristal,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to have Great amenities, Clean and very comfortable. We are also happy that you enjoyed our breakfast as we know it’s an integral part of the guest experience. Our expectation is to show each guest the highest level of hospitality, during every stay. We’re glad you had a great time with us and we look forward to serving you again. Kind regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Del Reanne,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Rickie,Thank you for rating our hotel so highly. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Although we strive to give every guest a perfect 5-star stay, we do consider a 4/5 rating a positive experience. We look forward to serving you again.Warm regards,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Marcus,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 10/10 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Andrea,Thank you so much for your review of our Holiday Inn Express Albuquerque N- Bernalillo. I am pleased to read that you enjoyed another stay with us. It is very rewarding to know that you were impressed enough to continue to make us your hotel of choice. A positive guest experience is something our staff takes great pride in, so we value your feedback. Glad you recognized our staff’s friendly demeanor as customer service is of huge importance with our team. We thank you again for sharing your experience. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Maria,I'm happy we were able to live up to your expectations. We here at the Holiday Inn Express Albuquerque N- Bernalillo take great pride in earning our guest 5 star stays, so I'm very happy to read that we accomplished this. Thank you for taking the time to share your experience and the compliments expressed over our services, accommodations as well as staff. You are always welcome here so please don't make it to long before you visit again. Warm wishes, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

John,Thank you for taking the time to tell us about your experience at Holiday Inn Express Albuquerque N-Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 5-star rating with our team, who I am certain will be encouraged by your remarks. Here at Holiday Inn Express, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N-Bernalillo

Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn Express Albuquerque N-Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 10/10 rating with our team, who I am certain will be encouraged by your remarks. Here at Holiday Inn Express, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N-Bernalillo

Jimmy,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Cindy,Thank you for taking the time to complete our guest satisfaction survey. I do want to apologize for any issues that may have experienced during your stay that prompted you to rate your stay an 6/10. Although you seemed to be very complimentary, we do believe anything less than an 8/10 is a fail for our staff. I do apologize for our team not making the most of your stay. When we don't live up to our lofty expectations or the expectations of our guest we try to make sure we are making the necessary adjustments to earn a perfect 10. We value your time/feedback and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Mary,Thank you for taking the time to complete our guest satisfaction survey. I do want to apologize for whatever issues you may have experienced during your stay that prompted you to rate your stay an 6/10. We pride ourselves on earning a perfect 10/10 rating and for me anything less than an 8/10 is a fail for our staff. I do apologize for our team not making the most of your stay. When we don't live up to our lofty expectations or the expectations of our guest we try to make sure we are making the necessary adjustments to earn a perfect 10. We value your time/feedback and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Keith,I want to start off by saying thank you for staying at our Holiday Inn Express Albuquerque N- Bernalillo. I can’t begin to tell you how much we enjoyed reading this fantastic review. We are grateful for that and your 10/10 rating.  The compliments of our consistency is huge for us, we believe it goes hand and hand with continued successful reviews of guest happiness. Come see us again soon. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Ileana,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5-star review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe!Kind regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Rose,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 5/5 rating. Thank you so much for recognizing our breakfast and complementing our options. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Agnes C,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your 5-star rating. Thank you so much for recognizing our entire staff and complementing our pre arrival calls to ensure guest satisfaction. Our team will be waiting for your next return.Warm regards,Larry Morinia Jr.General Manager Holiday Inn Express Albuquerque N- Bernalillo

Keven,Thank you for your candid review. I do want to apologize for the elevator and freezing pool temperatures you experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured all issues are looked into and used as a source for improvement. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Steve,Thank you for sharing your perspective of our hotel’s accommodations and services! Our ultimate ambition is to provide the best guest experience, and we are thrilled to learn that we have succeeded, based on your 10/10 rating. We hope you’re looking forward to your next stay as much as we are! Well wishes, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo

Sarah,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 10/10 rating. Thank you so much for recognizing our staff and complementing their friendliness and welcoming nature, as well as your compliments of our breakfast. The ultimate compliment is your recommendation of our hotel and your returned business. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerHoliday Inn Express Albuquerque N- Bernalillo