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Avaliações de Clarion Inn & Suites

2.5 out of 5
Clarion Inn & Suites
155 Colony Pkwy, Aiken, SC

Avaliações

6,6
Nota 10 - Excelente. 74 de 407 avaliações" "
Nota 8 - Boa. 119 de 407 avaliações" "
Nota 6 - Ok. 99 de 407 avaliações" "
Nota 4 - Insatisfatória. 67 de 407 avaliações" "
Nota 2 - Terrível. 48 de 407 avaliações" "

6,6/10

Limpeza

7,6/10

Serviço e funcionários

5,6/10

Comodidades

6,2/10

Condições e instalações da propriedade

6,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Sandra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was quiet and clean
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Chad

Viagem com a família
Pontos positivos: Limpeza e comodidades
It was quiet and close to what we needed, but the rooms were average, horrible perfume smell sprayed all over toom, made everything feel like a small film on it
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 22 de abr. de 2024
Dear Chad,Thank you for sharing your experience. We're glad to hear that the location and quiet atmosphere suited your needs. We apologize for any discomfort caused by the perfume smell in your room. Your feedback is valuable, and we'll ensure better odor management in the future to enhance our guests' overall experience. We appreciate your input and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

8/10 - Boa

Mayra

Pontos positivos: Serviço e funcionários
The property was outdated but it was convenient and the staff was pleasant
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Manager em 30 de mar. de 2024
Dear Mayra,Thank you for your feedback and positive remarks about our staff. We apologize for any inconvenience caused by the outdated property. Your comments are valuable, and we'll consider them as we strive to improve our facilities. We appreciate your patronage and hope to welcome you back for another convenient and pleasant stay in the future.Sincerely, Hotel Manager

10/10 - Excelente

Lamar dejon kendricks

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like the litte area, my 1st time there an it was awesome
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Manager em 13 de mar. de 2024
Dear Lamar Dejon Kendricks:Thank you for your 5 out of 5 rating. We're thrilled to hear that you had an awesome first-time experience with us and enjoyed our little area. We appreciate your feedback and look forward to welcoming you back for more memorable stays in the future!Sincerely, Hotel Manager

10/10 - Excelente

Kellyn, Wilmington

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love the manager, and her entire staff! Thank you for making my stay great again! Christy
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Hotel Manager em 17 de fev. de 2024
Dear Kellyn,We're thrilled to receive your perfect 5 out of 5 rating and to hear about your positive experience with our manager and staff! Christy and the entire team work hard to ensure every guest has a fantastic stay, and your kind words mean the world to us. Thank you for choosing to stay with us again, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 17 de fev. de 2024
Dear Guest,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely, Hotel Manager

8/10 - Boa

Janet, Homestead

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I thought this was a safe area, and for the most part, right now at this point in time, I think that it probably is relatively safe. But when I went to check into my room, a single female, I was very uncomfortable, walking to my room as there were some folks lingering in the parking lot that seemed a bit sketchy. I went back to the front desk and asked for another room. I was relocated on the other side of the building on the second floor. Felt much more secure. It’s sad to see Aiken kind of falling in stature with more and more or less desirable folks hanging around
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Manager em 17 de fev. de 2024
Dear Janet,Thank you for your feedback and for sharing your experience. We apologize for any discomfort you felt upon arrival. Your safety and comfort are our top priorities, and we're glad to hear that we were able to relocate you to a room where you felt more secure. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

william

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Long time expedia member folks. Avoid this place. Booked two rooms and had to be moved to different rooms on both. The staff were excellent, but the rooms are not. Roaches in room and mold in shower. Non-smoking room smelled like smoke in bathrooms, maybe because of shared ventilation system between rooms. needs a remodel. this place is not on my list rebook.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Hotel Manager em 17 de fev. de 2024
Dear William,We are sorry for the inconvenience caused during your last visit to our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before, and a lot has changed in the short time since your stay. Please visit again to enjoy the much-improved stay and hospitality.Sincerely, Hotel Manager

8/10 - Boa

brianca

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Manager em 17 de fev. de 2024
Dear Brianca,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 - Insatisfatória

Zachary

Viagem de negócios
Pontos positivos: Serviço e funcionários
They keep screwing up my finances and double billing me.. So far I've spent over $300 in overdraft fees. Because I keep taking money out and putting it back in. Not the way I would run my business. And I will never stay here again because of the non stop inconvenience of their nonsense. The staff is wonderful but somebody keeps messing up stuff that cost me money.
Hospedou-se por 7 diárias em dez. de 2023

4/10 - Insatisfatória

Jimmy

Pontos positivos: Serviço e funcionários
Ummm. Not my Cup of Tea.
The biggest problem I had was as follows: I was in a non-smoking room. However, I smelled cigarette smoke all night long. I at first thought it was my imagination until I asked my wife if she smelled the same. She did. Staff was very nice, no problem with them. Stairs were very slippery, rubber mats fixed to the stairs would be helpful. Bed and TV were OK, except that they use DIRECT TV which is difficult to find channels. I hate DIRECT TV. Would not stay here again unless there was no other option. Breakfast was good, no problems. Took me a while to adjust the hot/cold shower. A millimeter between scalding hot water and ice cold water. Finally got it after trying for several minutes.
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Richard

Viagem a dois
Pontos positivos: Comodidades
From the absolutely fantastic lady (I am horrible remembering names) at the front desk as well as her wonderful daughter, maintenance, and housekeeping all around friendly and helpful staff.
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Kathleen

Viagem com a família
Nice having two bathrooms.
Hospedou-se por 3 diárias em dez. de 2023

6/10 - Ok

Viajante verificado

Nice spot!
Cool and comfortable. Nice stay. Would stay again.
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Keith, Largo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
I picked this hotel because Expedia said there was a pool and hot tub. There was no hot tub and the pool was covered.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Ora em 29 de nov. de 2023
We are sorry that the pool wasnt open. We are an outdoor hotel so the pool is closed for the season. Sorry for the inconvenience.

6/10 - Ok

Michele

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
The hotel was outdated but we only paid $70 for the night so I had no great expectations. However, I didn’t expect mold in several areas of the bathroom
Hospedou-se por 1 diária em nov. de 2023
Resposta de Ora em 29 de nov. de 2023
We are sorry that you found mold in the bathroom. We are working closely with housekeeping to handle this situation. Thanks for letting us know

6/10 - Ok

Ashley

Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Tanya

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Ora em 2 de dez. de 2023
Thanks for your review

10/10 - Excelente

Shane

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Ora em 2 de dez. de 2023
Thanks for your review

2/10 - Terrível

erica

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
Dead bed bug in room dusty dust hanging from ceiling old sheets roaches just filthy .this place use to be nice I don’t know what happen
Hospedou-se por 1 diária em out. de 2023
Resposta de ora em 3 de nov. de 2023
We are sorry that you were unhappy with your stay with us. We are working to handle these issues. Thank you fpr letting us know.

8/10 - Boa

Kasim

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very cordial
Hospedou-se por 1 diária em out. de 2023
Resposta de ora em 3 de nov. de 2023
Thanks for responding. We look forward to seeing you again.

4/10 - Insatisfatória

Tim

Viagem de negócios
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Front desk lady was awesome room was fithy and smelled like BO and mold
Hospedou-se por 1 diária em out. de 2023
Resposta de ora em 3 de nov. de 2023
We are sorry that you were unhappy with your stay with us. We are working on these issues. Thank you for letting us know.

4/10 - Insatisfatória

Florian

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
No shower towels in the room, just the small ones. Lot of burning holes in the duvet. I understand, the hotel is cheaper than a holiday inn or so but even for this price i expect some standard.
Hospedou-se por 1 diária em out. de 2023
Resposta de Ora em 21 de out. de 2023
We are sorry that were not satisfied with your stay. We are working closely with our staff to deal with these situations.

10/10 - Excelente

Theresa

Hospedou-se por 3 diárias em out. de 2023
Resposta de Ora em 2 de dez. de 2023
Thanks for your review

6/10 - Ok

David

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Great location, needs better WiFi and Fitness room
This is a no frills motel, however I've stayed several times at this motel during business trips to Aiken. I love the location relatively close to downtown, with a few good restaurents within walking distance. It appears that the owners are slowly doing work to improve the property, which had previously looked a bit rundown. The service is good and there is a hot free breakfast everyday, so is ideal for busy workers getting on with their day. My main problem is the Wifi is terrible and on the last 2 visits, the fitness room is closed up for no apparent reason. Fix these 2 things and you'll improve it tremendously
Hospedou-se por 10 diárias em set. de 2023
Resposta de ora em 3 de nov. de 2023
We are sorry about the wifi and the fitness room. We are working on these issues. Thanks for letting us know

8/10 - Boa

robin

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Ora em 2 de dez. de 2023
Thanks for your review

8/10 - Boa

Tiara

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Property is real old and needs to be remodeled, beds are tiny and Wi-Fi doesn’t work .
Hospedou-se por 2 diárias em set. de 2023
Resposta de Ora em 4 de out. de 2023
We are sorry that you were unhappy with your stay here.. We thank you for letting us know.

10/10 - Excelente

Capt. Andrew lee

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff and real quiet
Hospedou-se por 1 diária em set. de 2023
Resposta de Ora em 30 de set. de 2023
Thanks so much for your response. We look foward to seeing you again

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Ora em 30 de set. de 2023
Thanks for your response

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Poolside View
From checking in to coming into a very clean room my stay was amazing and restful. The morning breakfast had a tremendous selection and was delicious. I will most definitely stay here again, and I will have to tell my family friends about how pleasant and friendly the staff was.
Hospedou-se por 1 diária em set. de 2023
Resposta de ora em 3 de nov. de 2023
We appreciate your business. We look forward to seeing you again

6/10 - Ok

Brian

Staff was helpful and accommodating.
Hospedou-se por 1 diária em set. de 2023
Resposta de Ora em 30 de set. de 2023
Thanks for your response

8/10 - Boa

Nelson

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Very nice front desk lady. Quick check in.
Hospedou-se por 1 diária em set. de 2023
Resposta de Ora em 30 de set. de 2023
Thanks for taking the time to let us know.

10/10 - Excelente

Teresa

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
We got a warm, friendly reception from Grace. Thanks.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Ora em 30 de set. de 2023
We appreciate your response.

10/10 - Excelente

Trinity

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Ora em 30 de set. de 2023
Thanks for your response

6/10 - Ok

Ronald

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e comodidades
It’s ok they just need to upgrade technology. I.E. tvs, charging stations that work.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Ora em 28 de jul. de 2023
We are so sorry for any inconveniences that occurred during your stay. Thanks for letting us know

4/10 - Insatisfatória

Charles

Pontos negativos: Serviço e funcionários
I did request to change rooms twice but each time was for a different problem. The front desk person I dealt with was argumentative and actually angry. I said that my reservation could be canceled if it was a problem and she told me that was not possible. I ended in a room where the tv was inoperable for an hour while I waited on maintenance. “She’s from NY, that’s how she is”. Not hospitable.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Ora em 22 de jul. de 2023
We are sorry for the inconveniences that occurred. We are working closely with staff to handle this issue. Thanks for your response

2/10 - Terrível

James

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
No fresh towels and housekeeping questionable?
Hospedou-se por 5 diárias em jul. de 2023
Resposta de Ora em 22 de jul. de 2023
We are working closely with our housekeeping staff to deal with this issue. Thanks for letting us know.

2/10 - Terrível

David

Hospedou-se por 2 diárias em jun. de 2023
Resposta de Ora em 1 de ago. de 2023
Thanks for your response

6/10 - Ok

Keith

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em jul. de 2023
Resposta de ora em 1 de ago. de 2023
Thanks for responding

10/10 - Excelente

Jose

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Like my room
Hospedou-se por 1 diária em jul. de 2023
Resposta de Ora em 28 de jul. de 2023
Thanks for responding

2/10 - Terrível

Koon

Pontos negativos: Limpeza e condições e instalações da propriedade
Smoked engrained in the sheets, fabrics and walls. Homeless like shelter in the back of the hotel and drug addicts/prostitutes walking around. We turned in our keys and never stayed a night in the hotel. Waiting on our refund now
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Ora em 28 de jul. de 2023
We are sorry that you were not satisfied with your experience with us. We appreciate you letting us know.

10/10 - Excelente

Melissa

Hospedou-se por 1 diária em jul. de 2023
Resposta de Ora em 1 de ago. de 2023
Thanks for your response. We look forward to seeing you again.

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em jun. de 2023
Resposta de Ora em 1 de ago. de 2023
Thanks for your kind response. We look forward to seeing you again.

2/10 - Terrível

James

Hospedou-se por 5 diárias em jun. de 2023
Resposta de Ora em 1 de ago. de 2023
Thanks for your response.

10/10 - Excelente

James

Hospedou-se por 5 diárias em jun. de 2023
Resposta de Ora em 1 de ago. de 2023
Thanks for your response

2/10 - Terrível

Leya

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The nighttime receptionist was very friendly. The room was nice, large and clean. The bathroom was disgusting. The paint was peeling from the ceiling. The bathtub was stained with dirt and there was a large cockroach in it. I have a picture of it. The bathroom ruined my stay there and I warned my friends to stay away.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Ora em 28 de jul. de 2023
We are sorry that the bathroom was like that. We are working closely with housekeeping staff to deal with this situation. Thanks for letting us know

8/10 - Boa

Marjorie

Pontos positivos: Limpeza e serviço e funcionários
Check-in was efficient & friendly; Room was very clean Property does need up-dating in two specific ways.....gap between door that allows light and lip that turns into a concrete 2nd curb without painted warning......I fell .
Hospedou-se por 1 diária em jun. de 2023
Resposta de Ora em 22 de jul. de 2023
We are sorry that you fell during your stay with us. Thanks for your response.

6/10 - Ok

Cheryl E.

Viagem com a família
Pontos positivos: Limpeza
The bed was very comfortable and the room size was spacious.
Hospedou-se por 3 diárias em abr. de 2023
Resposta de OLP em 25 de mai. de 2023
We appreciate your response and look forward to seeing you again.

6/10 - Ok

Michael, North Augusta

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bed sounded and felt like it was worn out and ready to break/fall at any given time.
Hospedou-se por 1 diária em abr. de 2023
Resposta de OLP em 25 de mai. de 2023
We are sorry that the bed wasnt comfortable for you. We appreciate you letting us know.

4/10 - Insatisfatória

James

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We won’t return
Hospedou-se por 1 diária em abr. de 2023
Resposta de OLP em 25 de mai. de 2023
We are sorry that you didnt like your stay here.