Fachada da propriedade à noite

Avaliações de The Retreat

4 out of 5
The Retreat
Taj Nagri, Phase I, Shilpgram Road, Agra, Uttar Pradesh

Avaliações

7,2

Boa

Nota 10 - Excelente. 30 de 121 avaliações" "
Nota 8 - Boa. 43 de 121 avaliações" "
Nota 6 - Ok. 24 de 121 avaliações" "
Nota 4 - Insatisfatória. 14 de 121 avaliações" "
Nota 2 - Terrível. 10 de 121 avaliações" "

7,8/10

Limpeza

7,6/10

Serviço e funcionários

6,0/10

Comodidades

7,4/10

Condições e instalações da propriedade

6,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

ELZA

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Razoavel
Razoavel,Porem ficam dizendo que a maquina de cartao nao funciona para receberem em dinheiro
Hospedou-se por 1 diária em fev. de 2023

4/10 - Insatisfatória

Usha

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024

4/10 - Insatisfatória

Monica

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very expensive for what you get. Pictures are very skewed. Front desk service was terrible. Not an impressive property and over priced.
Hospedou-se por 1 diária em jan. de 2024

4/10 - Insatisfatória

Liz

Hospedou-se por 1 diária em nov. de 2023

4/10 - Insatisfatória

Shiv

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The service sucked. The airconditioner didn't work at night, the bathroom flooring was extremely slippery. The food was pathetic. In comparison, the prices were high.
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Amit

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice property. Great food. Near to Taj Mahal. Good hospitality
Hospedou-se por 1 diária em jul. de 2023

4/10 - Insatisfatória

SANTHOSH KUMAR

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
This place looks good on the website but it did not have the same setup in the room, they have to setup separate beds when compared to what we booked for my kids. We woke up early in the morning at around 5:00 am but to our surprise no hot water for shower. Later around same day flush was not working when house keeping stopped by they said it takes time for the flush. Overall management has to look at these small things and correct them if not this may end up bad experience for tourists like us visiting Taj Mahal.
Hospedou-se por 1 diária em jul. de 2023

2/10 - Terrível

Mark

Hospedou-se por 1 diária em mai. de 2023

10/10 - Excelente

Sergio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023

8/10 - Boa

hanieh

Hospedou-se por 1 diária em abr. de 2023

10/10 - Excelente

marc

Hospedou-se por 1 diária em mar. de 2023

6/10 - Ok

Henry

Viagem com a família
Pontos positivos: Serviço e funcionários
Nice people, but the building way past its prime.
The staff was very pleasant and helpful, but the hotel is not in good condition. It needs a complete overhaul - deep cleaning, stains, plumbing, paint, etc. They don’t even have “Do Not Disturb” door tags.
Hospedou-se por 1 diária em jan. de 2023

4/10 - Insatisfatória

Susan

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Advertised as a luxury property, it was not at all luxurious. The lobby and entrance are well maintained, but it ends there. Bed linens worn out, upholstery torn and stained. No hand towels. Sink chipped, faucets eroded. No facial tissues. Had to call to have the hot water turned on in our shower. Cleaning trolley left in the hall 24 hours a day. Disappointing. Staff friendly and kind.

4/10 - Insatisfatória

Dominik

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
First room I was given had broken door lock with constant alarm going off. Second room fridge was so loud I had to find the plug and turn it off, all bathroom furniture super old and rusty, hair dryer not working, only cold water (which was a very unpleasant surprise arriving midnight and wanting to have a quick shower) - no idea why this place says it has 4 stars. Total rip off for the quality - sat away from this place and either spend 1/5 for similar quality hotel or go to one of the real 4-5star hotels
Hospedou-se por 1 diária em nov. de 2022

4/10 - Insatisfatória

STEPHANIE YOLANDE MARIE-PAULE

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e comodidades
The staff were unable to assist us with almost anything we asked for and it was not until the very last night that they actually had someone there representing a travel company. If all you need is a bed, then it is ok, but beyond that, you should look for some other place.
Hospedou-se por 2 diárias em out. de 2022

6/10 - Ok

Mark, East Hampton

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
He travel a lot and do not have very high expectations. We are very flexible and understand many times issues at hotels happened. This experience was fine in all respects nothing was great but the one major problem was that they had no hot water provided other than first thing in the morning and it was a specific request that I had to discuss and beg for hot water. That is not acceptable
Hospedou-se por 1 diária em set. de 2022

2/10 - Terrível

Amit

Hospedou-se por 1 diária em ago. de 2022

10/10 - Excelente

SUDEEP

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2022

8/10 - Boa

Shaher

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Need to have better maintenance
Hospedou-se por 1 diária em abr. de 2022

8/10 - Boa

Marcelino

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
is good hotel clean ans the service is good too all is ok only for clean next day no some come.room.for clean room so is ok good location and friendly is recommended for any still here nice
Hospedou-se por 4 diárias em mar. de 2022

2/10 - Terrível

Carsten

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em mar. de 2022

2/10 - Terrível

Deepak

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fake 4 star rating, they don’t have basic amenities working like swimming pool is not operational. Basic toiletries not provided for eg: dental kit. In-room refrigerator is not provided. In-room dining : they don’t have Items available on the menu, they said only main course dal roti paneer is there. Very disappointed, please don’t visit this hotel.
Hospedou-se por 2 diárias em fev. de 2022

6/10 - Ok

venkat

there is no hot water at all and room cleanliness is avg.
Hospedou-se por 1 diária em set. de 2021

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Short stay in Agra
Very well priced one-night stay in a clean comfortable hotel with helpful staff.
Hospedou-se por 1 diária em mar. de 2021

8/10 - Boa

Nitin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice stay in a decent Hotel with Awesome Budget
It is a very nice property with good rooms and adequate humble staff. The stay was pleasant and rooms were spacious. Thanks to the Hotels.com to get the decent price for these hotel rooms. Amazing budget stay.
Hospedou-se por 1 diária em nov. de 2020

6/10 - Ok

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Good hotel for one night in Agra- nothing fancy
Good clean hotel, well located, nothing fancy. It was fine for our one night stay. Left quite early, so we did not have breakfast. Internet was decent.
Hospedou-se por 1 diária em nov. de 2019
Resposta de Yogesh em 6 de dez. de 2019
Dear Guest, Thankyou for your review of our hotel, following your recent stay in The Retreat hotel. We are delighted to read The positive comments you made for our hotel and I have shared your feedback with our team. We were thrilled to read that you had such a great time and that we were able to help contribute to your overall travel experience. I Am fortunate to be working with a team which is highly driven and diligently works hard to ensure that all our guests leave as ambassadors of The Retreat hotel Agra. It was an absolute pleasure to have been of service to you. My team and I look forward to welcoming you back soon, if I can be of any assistance in The meantime please do not hesitate to write to us.

10/10 - Excelente

Abdul

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Loved.
Enjoyed.
Hospedou-se por 1 diária em ago. de 2019
Resposta de Yogesh em 19 de set. de 2019
Dear Mr. Abdul , Thank you for your review of our Hotel, following your recent stay in The Retreat Hotel . We are delighted to read the positive comments you made for our Hotel and I have shared your Feedback with our Team. We were thrilled to read that you had such a great time and that we were able to help contribute to your overall travel experience. I am fortunate to be working with a team which is highly driven and diligently works hard to ensure that all our guests leave as ambassadors of The Retreat Hotel Agra. It was an absolute pleasure to have been of service to you. My team and I look forward to welcoming you back soon, if I can be of any assistance in the meantime please do not hesitate to write to us.

10/10 - Excelente

Lovepreet

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Best in everything. Friendly staff
Very nice and comfortable.
Hospedou-se por 1 diária em abr. de 2019
Resposta de Yogesh em 10 de mai. de 2019
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel. Best Regards Yogesh Kumar Team Retreat

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2019
Resposta de Yogesh em 10 de mai. de 2019
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel. Best Regards Yogesh Kumar Team Retreat

8/10 - Boa

Viajante verificado

Hospedou-se por 1 diária em mar. de 2019
Resposta de Yogesh em 5 de abr. de 2019
Thank you very much for sharing the feedback.

10/10 - Excelente

Viajante verificado

Hospedou-se por 1 diária em fev. de 2019
Resposta de Yogesh em 5 de abr. de 2019
Thank you very much for sharing the feedback.

10/10 - Excelente

Viajante verificado

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms and lobby were quite nice. Staff we efficient. Location was not great, but most of Agra is dirty. It is a 10-15 walk to the Taj.
Hospedou-se por 1 diária em fev. de 2019
Resposta de Vibhu Sharma em 4 de mar. de 2019
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel.

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fint hotel i gå-afstand til Taj Mahal . Hjælpsomt og venligt personale .
Hospedou-se por 3 diárias em fev. de 2019
Resposta de Vibhu em 6 de mar. de 2019
Kære gæst, det er en fornøjelse at vide, at The Retreat er dit foretrukne valg af hotel i Agra. Din feedback er virkelig opmuntrende, hele vores team slutter mig til at takke for denne særlige omtale. Jeg er glad for at vi har gjort dit ophold behageligt og mindeværdigt som altid. Tak endnu en gang for denne mest meningsfulde og positive påtegning vores hotel og serviceleverancen. Vi glæder os til dine fremtidige besøg, og vi er overbeviste om, at du vil fortsætte med at nyde lignende og endnu mere forbedret oplevelse på vores hotel.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice place, iffy location
Great, nice hotel. Clean and comfortable. It was very cold when we visited in January and the rooms air con does not have a heater but the staff quickly brought us a portable heater. Location isn’t the best, our driver advised us not to leave the hotel room all day as it could be dangerous but that’s how much of Agra is anyway
Hospedou-se por 1 diária em jan. de 2019
Resposta de Vibhu em 19 de jan. de 2019
Dear Guest, It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel.

6/10 - Ok

Pankaj

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
The Retreat 2-Start Hotel (Not 4-Star)
The hotel is very average, too far to be considered a 4-Star hotel. Its actually a 2-Star hotel. Service is very average. Food quality and options are very limited and not good. Service quality and especially intentions for providing service are very poor.
Hospedou-se por 1 diária em jan. de 2019
Resposta de Vibhu em 19 de jan. de 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2018
Resposta de Yogesh em 7 de jan. de 2019
Dear Guest, Greetings from Hotel The Retreat, Agra !! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We regret that we have not been able to measure up to your expectations this time. We would certainly make the necessary amendments in this respective area you have raised the concern about, so as to let our valued guests have a pleasant experience always and maintain confidence in the services of our hotel. We sincerely apologize for the inconvenience caused to you. Warm Regards, Yogesh Kumar Front Office Manager

8/10 - Boa

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean rooms, friendly staff, nice breakfast buffet.
Hospedou-se por 1 diária em nov. de 2018
Resposta de Yogesh em 5 de jan. de 2019
Dear Guest, Greetings from hotel the Retreat Agra !! We are truly thankful to you for writing this wonderful review. We are glad you were able to enjoy our services. It is a pleasure to read such a positive comment and to know we were able to showcase the true standards of hospitality. It has been my pleasure to convey your compliments to the entire team. Positive recognition is a tremendous source of inspiration to our exemplary staff and I thank you for your kind comments. At The Retreat, Agra it’s all about people working together to create memories of a life time for all our guests. It has always been our focus to provide consistently high quality service to all our guests. Thank you for your excellent review. We look forward to welcoming you back!! Warm Regards, Yogesh Kumar Front Office Manager

8/10 - Boa

Debraj

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
VALUE FOR MONEY . HOPE THEY MAINTAIN THE QUALITY .
Hospedou-se por 2 diárias em nov.. de 2018
Resposta de Yogesh em 5 de jan. de 2019
Dear Mr. Debraj, Greetings from hotel The Retreat Agra! Our endeavour is to offer excellent accommodation, food and prompt service to all our guests and my team and I feel privileged that you have considered writing Such a positive review. Thank you for your feedback and we look forward to the opportunity of welcoming you back to The Retreat Agra. We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better. Regards, Yogesh Kumar Front Office Manager

6/10 - Ok

Viajante verificado

Pontos negativos: Serviço e funcionários
Physical was in the acceptable range. But the staff did not understand what good hospitality entails. They were not as welcoming or solicitous as the other places we’ve stayed in India. They also didn’t have the details of my prepaid reservation correct but we straightened that out quickly.
Hospedou-se por 1 diária em nov. de 2018

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
Tried to book a 3 person room and had 3 beds on the booking. Unfortunately the booking showed 2 persons (but still 3 beds) in the end (automatically changed) and we had to pay 30% extra for an extra bed. Average experience with the hotel staff and management discussing it. Godd rooms and massages as well as excellent breakfast
Hospedou-se por 1 diária em abr. de 2018

8/10 - Boa

JYOTIRMOY

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice Hotel near Taj
It was a nice stay, close to Taj , got a nice little swimming pool. The staff were very friendly and nice. The locality is a bit let down but the hotel is quite good.
Resposta de Vibhu em 12 de abr. de 2018
Dear Guest, Greetings from The Retreat Agra ! Nothing makes us happier than a perfect star rating from our patrons. It is our prime endeavor to offer a memorable stay to our guests with the best amenities and flawless services. We are elated that you and your loved ones enjoyed every aspect of your sojourn and your weekend was a relaxing one. Your kind commendations have been received with much gratitude by the team and have also boosted their morale. Serving you was a pleasure and we look forward to welcoming you for more such enriching stays.

2/10 - Terrível

Jackie

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel is filled with Chinese
Hotel is filled with Chinese , you would not get the comfortable. Half of the things in the hotel do not work . Hotel is filled with Chinese , you would not get the comfortable. Half of the things in the hotel do not work .
Hospedou-se por 1 diária em mar. de 2018
Resposta de Vibhu em 24 de mar. de 2018
Hey Jackie, thank you for taking the time to share your review with us. It not like that we are full with chinese , it depend upon the reservation , we accept all the nationality .We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities.

2/10 - Terrível

taka, tokyo

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
too small for 4
1 double bed and two twin beds for 4 people, we booked but the room size is for 2 people and the cost was double. this was terrible hotel.
Hospedou-se por 1 diária em jan. de 2018

8/10 - Boa

Melanie, Surrey

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good clean accomodation
This was a really good hotel. Only stayed one night so didn't get a chance to wander too much, but the staff were friendly and all spoke good English. Rooms were nice and clean. Restaurant was good as well. Would definitely recommend to stay there!!
Hospedou-se por 1 diária em dez.. de 2017

6/10 - Ok

Zeng, Denver, Colorado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Just ok
The hotel itself was nice. The staff was not so nice. The WiFi did not work in the room I was in. When I asked, they said it should work in a few minutes but was still the same. If your just passing through, it's a decent place to stay for price.
Hospedou-se por 3 diárias em dez. de 2017

6/10 - Ok

Viajante verificado

Pontos positivos: Conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em set. de 2017

10/10 - Excelente

Korah, Pune

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Got more than I expected for the price.
The staff are very friendly and cooperative. The buffet breakfast timings are staggered to allow for early leaving occupants and those that wish to have a lazy morning.

10/10 - Excelente

남기훈, 대구

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
최고입니다
만족합니다

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
nice cozy hotel
Had a great stay and would love to stay again. Sent a note that we were arriving late when I made a reservation and we got to the hotel around 11 o’clock at night. Soon after we checked in, staff came and helped to carry our baggages to the room. No wait at all. Our room was very clean, bathroom was nice and room itself was large enough that all of us could open our luggage comfortably. Our friends stayed at a 5star hotel nearby but we choose to stay here and we thought we made a right decision. We got to sleep in fine. Didn’t hear anyone talking in the hallway over the night. The breakfast was included and it was fine as well as the rest of the stay. I`d recommend this hotel. 外国人の友人達とこのホテルに滞在しました。部屋は大きくスーツケースを各自広げられるようなスペースがありました。トイレとシャワールームも奇麗でした。散々日本人である私の評価は厳しいと各所で言われましたが私の目から見ても清潔で掃除がされており安心できるホテルだと感じました。インドではスパイスに悩まされた食事事情でしたがそれでもパンケーキやソーセージ、卵料理(目の前で卵を好きな様に調理してくれる)があるので他の友人達のように五つ星のホテルにわざわざ滞在する必要はないと思いました(後で話を聞きましたが大差はなさそうです---個人的な感想としてです)。無論、女性一人で泊まっても大丈夫だと思います。このホテルは、特に受け付けにいる方の対応がとても良かったです。タージマハルにいく為にチェックイン後に荷物を預けましたが安心して預けられました(無料)。又機会があれば利用したいホテルの一つです。

10/10 - Excelente

Vaijayanti

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Had a great stay !! Located off main road hence access to food outlets is far away. Very near to Tajmahal east gate booking office.