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Avaliações de Sofitel Agadir Royal Bay Resort

5 out of 5
Sofitel Agadir Royal Bay Resort
Bp 226 Cite Founty P4, Baie Des Palmiers, Agadir

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 192 de 509 avaliações" "
Nota 8 - Boa. 182 de 509 avaliações" "
Nota 6 - Ok. 77 de 509 avaliações" "
Nota 4 - Insatisfatória. 40 de 509 avaliações" "
Nota 2 - Terrível. 18 de 509 avaliações" "

8,4/10

Limpeza

8,0/10

Serviço e funcionários

7,6/10

Comodidades

7,8/10

Condições e instalações da propriedade

Avaliações

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2019
Resposta de Sara Bounouar em 2 de mar. de 2019
Cher Monsieur , Salutations du Sofitel Royal Bay Agadir . Merci d'avoir pris votre temps pour nous écrire à propos de votre expérience à notre Resort . Nous espérons vous revoir prochainement .

8/10 - Boa

Nadir

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em mar. de 2020
Resposta de Guest Experience Manager em 16 de mar. de 2020
Cher Monsieur, Nous vous remercions d'avoir pris le temps de nous faire part de votre expérience. Nous sommes ravis de lire que vous avez apprécié votre expérience parmi nous. Nous espérons avoir le plaisir de vous recevoir à nouveau prochainement. Très cordialement,

8/10 - Boa

Peter, Canterbury

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Location was great and overall appearance but let down by some issues. A faulty lift, ants in room faded and stained carpets in corridor,irratic maid service in room only sometimes getting water & chocolate?
Hospedou-se por 5 diárias em fev. de 2020
Resposta de Guest Experience Manager em 28 de fev. de 2020
Dear Peter, Thank you for taking the time to tell us about your experience at the Sofitel Agadir. It was a pleasure to have you with us, and we are delighted to read that you had a pleasant stay and enjoyed all our hotel has to offer even when this included some failures. Once again we would like to thank you for your comments on behalf of all of the team. We look forward to welcome you back in our hotel. Sincerely,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em jan. de 2020
Resposta de Guest experience Manager em 20 de fev. de 2020
Dear Guest, Thank you very much for taking the time to share your feedback with us. We are thrilled to learn that you felt welcome in the hotel and that you had a great experience. We look forward to welcoming you back soon. Regards,

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Tres bel etablissement. Trs propre. Excellente literie. Certes le mobilier n'est pas tres recent mais le reste est au top. Une mention particuliere a l'ensemble du personnel toiujours prevenant et aux petits soins pour la clentele en plus d'un grand professionalisme. Un grand bravo et merci. Nous y reviendrons des que possible.
Hospedou-se por 6 diárias em fev. de 2020
Resposta de Guest Experience Manager em 15 de fev. de 2020
Madame, Monsieur, Nous vous remercions pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre expérience parmi nous ainsi que le service prodigué par nos équipes. Merci d’avoir mis cela en avant. Nous espérons avoir le plaisir de vous accueillir à nouveau au Sofitel Agadir. Bien Cordialement,

10/10 - Excelente

stephane

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
magnifique
tres bien
Hospedou-se por 5 diárias em jan. de 2020
Resposta de Guest Experience Manager em 14 de jan. de 2020
Cher Monsieur, Nous vous remercions d'avoir choisi le Sofitel Agadir et pour avoir pris le temps de partager votre avis, qui nous est très précieux. Nous espérons avoir le plaisir de vous recevoir à nouveau prochainement. Très cordialement,

8/10 - Boa

Viajante verificado

Viagem em grupo
Pontos positivos: Comodidades
Temps d’attente pour le check in beaucoup trop long et manque de réactivité du personnel Personnel globalement agréable et serviable malgré quelques éléments peu professionnels et approximatifs Nous avons eu une demande particulière qui était de trouver un moyen de masquer la vitre qui sépare la salle de bains de la chambre. La demande n’a pas été prise tout de suite en compte et il a fallu quelques relances mais le lendemain de notre arrivée une solution a été trouvée et installée ce qui est appréciable Globalement l’hôtel est plutôt vieillissant (moquettes couloirs, mobilier) Le hall d’entrée est très joli et a beaucoup de charme Le petit déjeuner très complet et qualitatif, le personnel très accueillant et serviable
Hospedou-se por 3 diárias em jan. de 2020
Resposta de Guest Experience Manager em 8 de jan. de 2020
Madame, Monsieur, Nous vous remercions d’avoir pris le temps de nous transmettre vos impressions à la suite de votre séjour parmi nous. Nous tenions à vous remercier pour vos commentaires constructifs et vous prions d’accepter nos sincères excuses pour la gêne occasionnée. Nous tenterons de remédier aux différents points indiqués. De nouveau, nous vous remercions pour vos commentaires et espérons vous recevoir de nouveau très bientôt. Cordialement,

10/10 - Excelente

Martin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fremragende hotel og service. kan varmt anbefales
Hotellet er helt fantastisk. Har aldrig oplevet et sådan service niveau. Deres reception, kunne godt bruge lidt flere folk men generelt er hotellet helt igennem fremragende. Kan varmt anbefale det og vil helt sikkert benytte det igen.
Hospedou-se por 4 diárias em jan. de 2020
Resposta de Guest Experience Manager em 8 de jan. de 2020
Dear Martin, I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay with us. Thank you for your comments on behalf of all of everyone, also for making Sofitel Agadir your choice of staying. Warm Regards,

8/10 - Boa

So, France

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Les : Personnel chaleureux très serviable Hôtel au bord de l’eau Les - : Hôtel vieillissant malheureusement
Hospedou-se por 3 diárias em nov.. de 2019
Resposta de Guest Experience Manager em 1 de dez. de 2019
Cher Client, Merci d'avoir pris le temps de partager votre commentaire à la suite de votre séjour au Sofitel Agadir. C'est un plaisir de lire que vous avez apprécié votre récente expérience parmi nous. Soyez assurée que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons vous accueillir très bientôt pour un nouveau séjour. Bien Cordialement,

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos negativos: Serviço e funcionários
LA SUITE ÉTAIT BIEN MAIS LE PERSONNEL NE COMPREND ABSOLUMENT RIEN DE CE QU'ON LEUR DEMANDE ils nous disent oui a tout mais ne l'apporte pas
Hospedou-se por 3 diárias em nov.. de 2019
Resposta de Guest Experience Manager em 22 de nov. de 2019
Cher client, Nous sommes désolés de lire que votre séjour parmi nous n'ait pas répondu à vos attentes. Nous restons à votre entière disposition si vous souhaitez nous contacter directement afin de nous apporter plus de précisions sur votre expérience. Très cordialement,

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2019
Resposta de Guest Experience Manager em 14 de nov. de 2019
Dear Guest, We are deeply sorry to read that your stay was not enjoyable. Feel free to contact us directly should you wish to bring us more details. Best regards,

8/10 - Boa

Marie, Reims

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Qqs travaux de rénovation à faire pour être à la hauteur des attentes
Hospedou-se por 2 diárias em nov.. de 2019
Resposta de Guest Experience Manager em 21 de nov. de 2019
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis sur votre expérience au Sofitel Agadir. Vos remarques constructives seront transmises aux services concernés pour une action immédiate. Nous vous prions d'accepter nos sincères excuses pour toute gêne occasionnée. Nous espérons vous revoir très bientôt! Cordialement,

6/10 - Ok

Dominique, Saint Germain en Laye

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Hôtel qui vit encore sur ses points forts du passé : emplacement, charme de son patio d’accueil, qualité de son petit dejeuner.
Hospedou-se por 3 diárias em nov.. de 2019
Resposta de Guest Experience Manager em 21 de nov. de 2019
Chère Dominique, Merci beaucoup de laisser un avis. Nous espérons avoir le plaisir de vous recevoir à nouveau prochainement. Très cordialement,

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Schönes Hotel im marokkanischen Stil und wunderbarer Lage am Strand. Zimmer und Bäder sind leicht abgewohnt aber noch akzeptabel. Ganz schlimm war der Service: 2 Tage ohne Handtücher im Zimmer trotz zig-facher Anrufe beim Room Service oder an der Rezeption, Null-Service in der Pool Area und extrem schlechtes Personal beim Frühstück. Benutzte Tische werden für nachfolgende Gäste nicht abgeräumt, die Gäste mussten sich selber helfen. Das Personal ignoriert die Hinweise und ist heillos überfordert. Schwerer Management-Fehler!
Hospedou-se por 4 diárias em out. de 2019
Resposta de Guest Experience Manager em 10 de nov. de 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Agadir. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On behalf of all of us, I look forward to welcoming you back in the near future. Sincerely,

8/10 - Boa

Viajante verificado

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Stället är fantastiskt med en enorm pool och massor av mysiga marockanska detaljer och alla är så vänliga, men hotellet är också lite bedagat med långsam vänlig service, speciellt rummen är slitna. Priset är satt efter det. Missa inte middag på villa blanche i närheten
Hospedou-se por 5 diárias em out. de 2019
Resposta de Guest Experience Manager em 10 de nov. de 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Agadir Royal Bay Resort. It was a pleasure to have you with us, and we are delighted to read that you had a pleasant stay and enjoyed all our hotel has to offer even when this included some failures. Once again we would like to thank you for your comments on behalf of all of the team. We look forward to welcome you back in our hotel. Sincerely,

6/10 - Ok

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Décors pleins de charme bien entretenu mais en octobre piscine glacée peu de baigneurs,sauf pour les très très courageux
Hospedou-se por 6 diárias em out. de 2019
Resposta de Guest Experience Manager em 21 de nov. de 2019
Madame, Monsieur, Merci beaucoup de laisser un avis. Nous espérons avoir le plaisir de vous recevoir à nouveau prochainement. Très cordialement,

6/10 - Ok

Susan

Pontos negativos: Condições e instalações da propriedade
You are paying for the name Sofitel
Staff are lovely, but the place needs a serious renovation. The food is cafeteria food at 4 star hotel prices. Worst pizza I have had in my life. Mattress must be decades old as it was very uncomfortable. Not worth the price.
Hospedou-se por 2 diárias em out. de 2019
Resposta de Guest Experience Manager em 25 de out. de 2019
Dear Susan, Thank you for taking the time to tell us about your experience at the Sofitel Agadir. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On behalf of all of us, I look forward to welcoming you back in the near future. Sincerely,

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location, friendly staff, clean and perfect for family. I enjoyed staying there and I’ll in the future :)
Hospedou-se por 1 diária em out. de 2019
Resposta de Guest Experience Manager em 25 de out. de 2019
Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Agadir. We are happy and it was rewarding to read that you appreciated your experience with us. Once again I would like to thank you for your comments on behalf of all of my team. And With this in mind, we hope to welcome you back soon. Warmest regards,

6/10 - Ok

Amina

Viagem com a família
Pontos negativos: Limpeza e serviço e funcionários
Une établissent vieillissant qui ne mérite pas ses 5 étoiles. On est loin et un personnel pas forcément à la hauteur
Hospedou-se por 2 diárias em out. de 2019
Resposta de Guest Experience Manager em 23 de out. de 2019
Madame Amina, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Sofitel Agadir. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Bien Cordialement,

10/10 - Excelente

A T

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Sofitel Royal Bay Resort - A five star experience
We stayed at the Sofitel Agadir Royal Bay Resort from 24th Sep to 28 Sep and had a fantastic time. This was made possible by lovely hotel staff, in particular, Sara, the Customer Relations Manager who upgraded us to a magnificent room which was thoroughly cleaned and properly set up, baring in mind that I had an 18month old and I am very strict with hotel cleanliness. The staff on reception, at every restaurant were very friendly and welcoming, never hesitated to help and go out of their way to make our stay as comfortable, enjoyable and as safe as possible. We thank them dearly for making this happen. For our fellow travellers who are reading this review rest assured that the staff are friendly, hotel is of a very high standard, free WiFi everywhere, restaurants are fabulous, very child friendly, the pool area is of decent size, kids pool always had warm water, security is paramount, checks at gates and entry, hotel has a VIP night club for party goers, shisha spot for casuals and varied entertainment everyday of the week, Moroccan night of Fridays not to be missed. Overall we had a five star service and we thank the hotel staff for this. Finally, couldn’t finish without mentioning chef Zouhaer Hicham who does one of the best tagine dishes I have ever eaten, you have to taste it to believe it, so if you are still in doubt, rest assured that Sofitel Royal Bay Resort will give you a five star service. Many thanks for all who made it happen
Hospedou-se por 4 diárias em set. de 2019
Resposta de Guest Experience Manager em 15 de out. de 2019
Dear Guest, Thank you for taking the time to share such wonderful comments following your recent stay with us, complementing our facilities and the service provided by our Team members. We are absolutely thrilled to hear that overall, you had an amazing experience with us. We look forward to welcoming you back to Sofitel Agadir Royal Bay Resort. Sincerely,

4/10 - Insatisfatória

Inmate, London

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza, serviço e funcionários e comodidades
2..3 star service marketed as 5 star. Made to feel like a prisoner by security every time we entered. We had water and food confiscated by security (apparently it’s prohibited for our safety as they claim they would be responsible if we fell sick from eating outside food on their premises - nothing to do with the hotel’s own food availability at massively inflated prices). Security demanded to know our room number so they could search our room for more food. This caused about €40 of food to spoil. All this policy guaranteed is that we would not eat in the hotel’s restaurants. Every time we came back into the hotel the security would demand our room number despite having seen us leave the hotel earlier. Showing a room key card wasn’t enough. Housekeeping comes to the room not less than 4 times throughout the day to do the job that would normally be done in one visit in any other hotel. One visit to collect towels, one to make the bed, one to place new towels and one to driver complementary water and a chocolate. Some of these were routinely missed (the water and towel delivery) and needed to be chased multiple times per day. Housekeeping staff generally had a hard time communicating in English. The room cleanliness was poor. Vents were choked with dust, the bathroom fogged window to the bedroom covered in water streaks. Dirt in corners of the room and windows, on top of door sliders. There was minimum attention to detail when it comes to cleaning.
Hospedou-se por 6 diárias em set. de 2019
Resposta de Guest Experience Manager em 15 de out. de 2019
Dear Guest, Thank you en considérationor taking the time to tell us about your experience at the Sofitel Agadir Royal Bay Resort. We are very disappointed to read that we have been unable to exceed your expectations and we invite you to contact us to discuss in detail your experiences at our property. Feedback from our guests is highly valued as it helps us to see our property, in detail, through our guest’s eyes; we would greatly appreciate the opportunity to speak with you directly and hope to demonstrate Sofitel’s well-known dedication to the satisfaction of our guests. Sincerely,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2019
Resposta de Guest Experience Manager em 15 de out. de 2019
Dear Guest, Thank you for taking the time to share your feedback about your experience with us. We hope to welcome you back to our hotel very soon! Regards,

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nous avons tout aimé , le personnel très gentil et toujours souriant, les services demandés, en particulier les personnes chargés de la sécurité,ils étaient tellement gentils et serviable.On reviendra dans cet etablissement c'est sûre ! le petit dèj était top ! Jorge et Cécile de la région Parisienne
Hospedou-se por 8 diárias em set. de 2019
Resposta de Guest Experience Manager em 4 de out. de 2019
Chers Jorge et Cécile, Merci infiniment pour avoir choisi le Sofitel Agadir Royal Bay Resort et pour avoir pris le temps de partager votre avis, qui nous est très précieux. Nous sommes fiers d’avoir mis à votre disposition un produit répondant à vos attentes et sommes ravis de lire que votre séjour s’est déroulé dans d’excellentes conditions. Nous vous réitérons également toute notre gratitude de recommander notre établissement. Dans l’attente du plaisir de vous accueillir de nouveau. Bien à vous.

8/10 - Boa

Dominique

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2019
Resposta de Guest Experience Manager em 2 de out. de 2019
Chère Dominique, Merci pour l'avis que vous avez laissé sur notre établissement! Nous sommes ravis que vous ayez apprécié votre expérience et espérons vous accueillir à nouveau très bientôt au Sofitel Agadir Royal Bay Resort. Sincèrement,

8/10 - Boa

Dominique

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2019
Resposta de Guest Experience Manager em 21 de set. de 2019
Chère Dominique, Merci pour l'avis que vous avez laissé sur notre établissement! Nous sommes ravis que vous ayez apprécié votre expérience et espérons vous accueillir à nouveau très bientôt. Sincèrement,

6/10 - Ok

Viajante verificado

Pontos positivos: Comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 11 diárias em set. de 2019
Resposta de Guest Experience Manager em 20 de set. de 2019
Dear Guest, Thank you for taking the time to share your feedback about your experience at the Sofitel Agadir Royal Bay Resort. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 - Ok

Dominique

Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 4 diárias em set. de 2019
Resposta de Guest Experience Manager em 16 de set. de 2019
Chère Dominique, Merci d'avoir pris le temps de partager votre commentaire à la suite de votre expérience au Sofitel Agadir. Nous espérons vous revoir très bientôt! Cordialement,

6/10 - Ok

Viajante verificado

Hospedou-se por 4 diárias em set. de 2019
Resposta de Hanane R. Quality Director em 19 de set. de 2019
Cher client, Nous sommes désolés de lire que votre séjour parmi nous n'ait pas répondu à vos attentes. Nous restons à votre entière disposition si vous souhaitez nous contacter directement afin de nous apporter plus de précisions sur votre expérience. Très cordialement,

8/10 - Boa

Viajante verificado

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
A nice stay but not really 5*. Rooms a little basic.
Hospedou-se por 11 diárias em ago. de 2019
Resposta de Guest Experience Manager em 4 de set. de 2019
Dear Guest, Thank you for taking the time to share your feedback about your experience at the Sofitel Agadir Royal Bay Resort. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 - Boa

Karim

Pontos positivos: Limpeza e conforto do quarto
Je reviendrai
Connaissant l’hôtel je savais que je ne devais pas m’attendre à un service d’un grand hôtel étoilé aux normes européennes. Lors de notre arrivé à l’hôtel nous avons dû patienter au hall que la chambre soit nettoyée, lorsque vous êtes debout depuis 6h du mat et que vous arrivez à l’hôtel vous n’a qu’une seule hâte c’est de vous reposer, bref nous sommes arrivés. la propreté était au rendez-vous et le personnel pour le petit déjeuner étaient très accueillant. La piscine et la plage est agréable. C’est dommage qu’il n’y ait pas plus d’activité en semaine. Je pense qu’un rafraîchissement ne serait pas du luxe. Je voudrais simplement remercier le personnel du petit déjeuner notamment Layla ces msemen et œufs au plat sont très délicieux. Au plaisir de revenir
Hospedou-se por 3 diárias em ago. de 2019
Resposta de Guest Experience Manager em 25 de ago. de 2019
Cher Monsieur Karim, Nous vous remercions d'avoir choisi le Sofitel Agadir Royal Bay Resort. C'est avec plaisir que nous recevons vos jolis commentaires car ils sont encourageants pour toutes nos équipes qui travaillent jour après jour afin d'offrir à nos clients un magnifique séjour. Nous sommes impatients de vous recevoir à nouveau! Sincèrement

10/10 - Excelente

Ibrahim

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Fantastic Service
Fantastic service with excellent hospitality on the day of Eid by Yussef (Concierge) who made us feel at home and even offered us complimentary breakfast. Spacious pool area and good swimming facilities for all ages. Great location set on the beach front and great beach cafe. Decor in the rooms in need of an uplift. Service and quality of shishas require major improvement.
Hospedou-se por 3 diárias em ago. de 2019
Resposta de Sara Bounouar em 19 de ago. de 2019
Hello , We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. Thank you for mentionning the name of our Heartist Youssef . We look forward to welcoming you back again very soon. Best Regards .

4/10 - Insatisfatória

Delwar

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Not to expectation
It was a bad experience considering the high price that I paid , being a luxury hotel .
Hospedou-se por 1 diária em ago. de 2019
Resposta de Sara Bounouar em 11 de ago. de 2019
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2019
Resposta de Sara Bounouar em 11 de ago. de 2019
Hello , We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards .

2/10 - Terrível

Viajante verificado

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
The corniche andcthe fresh atlanyic breeze is lovely as well as the natiral 5km sandy coadtline. As for the hotel only the Riyad which is spacious with a roof that retracts and the pool area were 5 star quality. Majority of the staff were incompetent and more often than not did not follow up on requests. This is not a bad review but an honest one. The staff made my staff at
Hospedou-se por 21 diárias em jul. de 2019
Resposta de Sara Bounouar em 2 de ago. de 2019
Hello , Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Sofitel Agadir Royal Bay will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

6/10 - Ok

Alicia

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza e comodidades
Beaucoup d humidité ds les chambres éviter étage 1 réserve pour expédia du coup pas top , les draps sont pas propre , chasse d eau ne fonctionner pas bien ds ma chambre , si nn le personnel est super accueillant souriant .
Hospedou-se por 2 diárias em jul. de 2019

4/10 - Insatisfatória

Adnaan, Doha

Pontos positivos: Conforto do quarto
Pontos negativos: Serviço e funcionários
Disappointing service
Check in was very slow compared to other 5 star hotels. Our room was specially decorated on request which was a pleasant surprise for my wife. They also upgraded us to a pool view room. However the room had a foul smell and had many defects. After complaining to the manager she apologised and said she would change our room and upgrade us again. The room change took best part of an hour even though I was told 10 minutes. Our new room was better. I was informed I would also receive some complimentary snacks which never arrived. I requested an iron 3 times which finally arrived over 12 hours later. Our first evening was wasted waiting to move room and receive the iron. Breakfast was nice with a large selection, however the service was poor. I would not recommend this hotel due to its poor service. Nothing like other 5 star hotels I have stayed at
Hospedou-se por 1 diária em jul. de 2019
Resposta de Sara Bounouar em 23 de jul. de 2019
Hello , Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Sofitel Agadir Royal Bay will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

8/10 - Boa

Mohammed amer

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Sofitel Royal bay Agadir
Hotel needs big uplift it’s old and and knackered staff try their best. Specially Sarah from customer relationship manager was brilliant. She made sure our stay was as comfortable as possible after slight problem with room service. Every day she spoke to us and sent flowers and sweets. Also the guy called Omer from house keeping was great too. He was very friendly and helpful. Over all good stay with 4 young kids. Thumbs up sarah and Omer and also security guy at the gate ( can’t remember his name.)
Hospedou-se por 7 diárias em jul. de 2019
Resposta de Sara Bounouar em 14 de jul. de 2019
Hello , Hello , We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. Thank you for mentionning the name of our Hedartists Sarah And Omar . We look forward to welcoming you back again very soon. Best Regards .

8/10 - Boa

Mohamed

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2019
Resposta de Sara Bounouar em 12 de jul. de 2019
Bonjour , Merci encore pour votre préférence en choisissant notre hôtel en cette occasion et pour la courtoisie de votre temps, bien que nous comprenions que ce ne fut pas l'établissement adapté à vos exigences, c'est pourquoi nous vous encourageons pour une prochaine occasion à aller sur notre site web d'où nos agents pourront vous offrir un service de réservation personnalisé et vous donner toutes les informations nécessaires afin que vous puissiez choisir l'hôtel Accor qui corresponde le mieux à vos souhaits et besoins.

4/10 - Insatisfatória

Mohamad

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
مخيب الآمال
فندق قديم جدا ولا يستحق ان يكون من مجموعه سوفيتيل موقفي الاستقبال رائعون ،،، اما الباقي مثلا المتواجدون بالكافي فقط خديجه والباقي لديهم عنصريه ،، لا يبتسمون في وجهك وهذا غريب من فندق مثل السوفيتل ،،موظفي المواقف السيارات قمة الاحترام والتقدير واشكرهم جزيل الشكر
Hospedou-se por 4 diárias em jun. de 2019
Resposta de Sara Bounouar em 10 de jul. de 2019
Hello, Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

4/10 - Insatisfatória

AJ, Kuwait

Pontos positivos: Comodidades
Pontos negativos: Limpeza e serviço e funcionários
I booked a suite and discovered it’s just 2 connected rooms , very strange and layout !!!. Front desk staff very ineffective and slow in addressing guests needs , I’m not talking about my case only but many other guests as well , many times the front desk left empty and simple issue like faulty room keys replacement takes about 15 min without even a word of apology!!! Staff and their management are inexperienced and not around in case of need . I tried to have breakfast in the open air and they make it a big deal that called for special management! exemptions !!! Although I’m paying for my breakfast , they said you can have it either in the room or in the buffet restaurant which was closed by that time !!! The hotel atmosphere is very dull and boring , I stayed for 5 nights and they never brought a band or a Moroccan singers like other hotels !! It’s very un satisfying experience for a 5 star hotel . I will seriously consider not coming back to this hotel
Hospedou-se por 5 diárias em jun. de 2019
Resposta de Sara Bounouar em 10 de jul. de 2019
Hello , We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Relaxation weekend
Fantastic hotel ; excellent staff ; great food. The private area of the beach is a roped off section so you still have locals around. Family friendly hotel a lot of kids. A little Far from where the action is (30 min walk) but it’s great if you want to go relax. The disco is dull. In the evening they transform the main lobby into a cafe with live music and shisha which is absolutely divine Overall great for couples and families or a getaway relaxation weekend - not for solo travellers if you’re looking to meet people
Hospedou-se por 2 diárias em jun. de 2019
Resposta de Sara Bounouar em 12 de jul. de 2019
Bonjour , Merci encore pour votre généreuse appréciation, ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochainement.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 12 diárias em mar. de 2019
Resposta de Sara Bounouar em 10 de jul. de 2019
Hello , Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

2/10 - Terrível

Mustafa

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The rooms and service are not the Sofitel standard
Hospedou-se por 2 diárias em jun. de 2019
Resposta de Sara Bounouar em 10 de jul. de 2019
Hello , Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Sofitel Agadir Royal Bay will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

10/10 - Excelente

Viajante verificado

Hospedou-se por 7 diárias em jun. de 2019
Resposta de Sara Bounouar em 10 de jul. de 2019
Hello , Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
When we arrived we noticed the bath had white stains which could not be removed when rinsed and the staff said it's bleach or something and the place needs renovating the chips in tiles and walls, then ants walking all over our troothbrushes etc in the bathroom, explained the problem to a member of staff in breakfast buffet because she happened to go by and ask the problem. All they did was quick mop and wipe the ants away from the basin and the floor, strangely enough we were in 1st floor above the ground and she said they come from the garden and we explained we don't have a balcony and the trail is from the lobby front door. Instead of shifting us to a new room they just wiped away the ants. It's a shame as it was our first trip to morroco and probably last. It has put us off that much, would not come back to agadir
Hospedou-se por 3 diárias em jun. de 2019
Resposta de Sara Bounouar em 10 de jul. de 2019
Hello , Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Sofitel Agadir Royal Bay will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

10/10 - Excelente

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall we had a good time at this hotel. Room was clean and comfortable. Friendly and helpful staff. Food was good. We will definitely visit again.
Hospedou-se por 3 diárias em jun. de 2019
Resposta de Sara Bounouar em 17 de jun. de 2019
Hello , We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Sofitel Agadir Royal Bay was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories . Best Regards .

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jun. de 2019
Resposta de Sara Bounouar em 17 de jun. de 2019
Bonjour , Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hôtel Sofitel Agadir Royal Bay . Nous sommes heureux de lire que vous avez pleinement profité de vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que les interactions avec notre personnel peuvent avoir sur l'expérience générale vécue chez nous. Toute l'équipe travaille sans relâche afin de garantir un impeccable service et une expérience mémorable au sein de nos hôtels. Très Cordialement .

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em jun. de 2019
Resposta de Sara Bounouar em 16 de jun. de 2019
Hello, We first would like to thank you for making our Sofitel Agadir Royal Bay your preferred choice for your holidays in Agadir , it is always a pleasure to welcome back our most loyal guests year after year.

2/10 - Terrível

Viajante verificado

Pontos positivos: Comodidades
Pontos negativos: Condições e instalações da propriedade
les chambres sont dans un triste etat ce nets pplus un 5etoiles et la nourriture du soir manque
Hospedou-se por 5 diárias em mai. de 2019
Resposta de Sara Bounouar em 11 de jun. de 2019
Bonjour , Nous sommes sincèrement déçus de lire votre expérience pendant votre séjour parmi nous et bien que nous soyons conscients que des excuses ne changeront pas votre ressenti, nous vous les faisons parvenir avec toute sincérité.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2019
Resposta de Sara Bounouar em 11 de jun. de 2019
Bonjour , C'est toujours un grand plaisir pour nous de lire que nos clients rentrent chez eux avec de si bons souvenirs de leurs vacances et nous tenons à vous remercier pour le temps que vous avez consacré à partager votre expérience personnelle au sein de notre hôtel Sofitel Agadir Royal Bay avec nous et les usagers de Expedia . Très cordialement . Sara Bounouar Responsable sur les relations publiques