Classificações com base em 539 avaliações verificadas
4,0 Limpeza do quarto
3,9 Serviço e equipe
4,0 Conforto do quarto
3,8 Condição do hotel
Avaliações verificadas da Expedia
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Bom ambiente, confortável.
Publicado em 6 de set de 2019 na HotelsEstadia bastante boa no geral, contudo tivemos que vir embora dois dias mais cedo devido a doença e os mesmos não foram compreensivos com isso. Visto termos meia pensão e avisar com antecedência podiam ter sido atenciosos. O ginásio está muito partido. Bastante animação, demasiada até com música constante, actividades, etc.
Deviam também descrever o que inclui cada pacote isto é, almoço, lanche, bebidas etc etc.
Comentário de Administração do hotel
11 de set de 2019 por M.C MAHFOUD FILALI Directeur Général ,Administração do hotel
Dear Jose,
First of all, we are would like to thank you for choosing our hotel for your stay and are sorry for the discomfort caused. Speaking to us about your remarks during your stay would have been better so we could have handled the problem on the spot. We look forward to welcoming you back with our undividual attention in order to offer you our best service.
Sincerely,
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Publicado em 5 de jan de 2015 na Hotels
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Publicado em 5 de jan de 2024 na Hotels
Comentário de Administração do hotel
9 de jan de 2024 por M.C MAHFOUD FILALI Directeur Général de l’hôtel Ke,Administração do hotel
Chère Essadia,Nous vous remercions d'avoir choisi le Kenzi Europa pour votre récent séjour à Agadir.Toute notre équipe a été ravie de vous accueillir parmi nous.Au plaisir de vous accueillir parmi nous lors de votre prochaine visite à Agadir.Bien à vous,M.C MAHFOUD FILALIDirecteur Général de l’Hôtel Kenzi Europa
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Publicado em 27 de dez de 2023 na Ebookers
Comentário de Administração do hotel
17 de jan de 2024 por M.C MAHFOUD FILALI Directeur Général de l’hôtel Ke,Administração do hotel
Dear Guest,Thank you for choosing our hotel for your recent stay and thank you once for your score.We will be honored to receive you one more time among us.Best regards,M.C MAHFOUD FILALIDirecteur Général de l’Hôtel Kenzi Europa
por um viajante verificado - Rotterdam
Publicado em 24 de dez de 2023
Er was een personeelslid die verschrikkelijk nep is. Hij lacht je toe maar er komt niets positiefs uit. 2 voorbeelden: hij heeft ons laten wachten tot 15:00 uur terwijl onze kamer vrij was. Samen met mijn vrouw kregen we een kamer met 3 bedden, niet conform mijn reservering. Ik heb mijn ongenoegen geuit, hij beloofde mij terug te bellen voor een andere kamer maar helaas kwam hij de afspraak niet. Een paar uur later kwam ik naar de receptie om beklag te doen maar desbetreffend personeelslid was al naar huis gegaan zonder enkele bericht achter te laten.Faical, een lieve collega van hem, heeft een avondeten kamer geregeld, na 1 nacht slapen op 3 losse bedden. Een mooi hotel verdient z’n receptionist echt niet.De rest die ik daar sprak is beleefd, zeer behulpzaam en super vrolijk. Mooi hotel met ideale ligging. Het ontbijt was royaal en men kan zich vertoeven met allerlei lekkernijen. Bedankt Faical en de parkingmedewerkers.
Comentário de Administração do hotel
26 de dez de 2023 por M.C MAHFOUD FILALI Directeur Général de l’hôtel Ke,Administração do hotel
Dear Guest,We would like to thank you for choosing our hotel and for sharing your opinion with us.We assure you that we do our best maintain the quality of our hotel.We wished to collect your remarks during your stay in order to do the necessary on the spot.Thank you for letting us knows and we hope to receive you ome more time among us to offer you our best services and win back your confidence.Best regards,M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
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Publicado em 30 de nov de 2023 na Hotels
Comentário de Administração do hotel
4 de dez de 2023 por M.C MAHFOUD FILALI General Manager,Administração do hotel
Dear Nassreddine,Thank you so much for choosing our hotel and thank you once for your score.We would be honored to welcome you again for your next visit to Agadir. Best regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
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Publicado em 25 de nov de 2023
Comentário de Administração do hotel
15 de dez de 2023 por M.C MAHFOUD FILALI Directeur Général de l’hôtel Ke,Administração do hotel
Cher Said,Nous vous remercions tout d’abord d’avoir choisi l’hôtel Kenzi Europa, et pour le temps que vous avez dédié à évaluer notre hôtel.Nous espérons avoir de nombreuses occasions de vous recevoir parmi nous.Bien à vous, M.C MAHFOUD FILALIDirecteur Général de l’hôtel Kenzi Europa
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Publicado em 25 de nov de 2023
Rooms not as expected
Comentário de Administração do hotel
28 de nov de 2023 por M.C MAHFOUD FILALI General Manager,Administração do hotel
Dear Yahya,First of all, we would like to thank you for choosing our hotel for your stay. We would have appreciated if you could give us more details about you experience in Kenzi Europa hotel during your stay. Your comments are very precious and helps us to improve our service quality. We hope to welcome you again among us and win back your confidence. Best regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
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Publicado em 23 de nov de 2023
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Comentário de Administração do hotel
23 de nov de 2023 por M.C MAHFOUD FILALI General Manager,Administração do hotel
Chère Sophie,Nous vous remercions d'avoir choisi le Kenzi Europa pour votre récent séjour à Agadir.Toute notre équipe a été ravie de vous accueillir parmi nous.Au plaisir de vous accueillir parmi nous lors de votre prochaine visite à Agadir.Bien à vous,M.C MAHFOUD FILALIDirecteur Général de l’Hôtel Kenzi Europa
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Publicado em 11 de nov de 2023 na Hotels
Incredible experience!
Thank you so much for everyone! So friendly and nice staff! I really liked the events during the week. It’s good for young and old generation in the same time. Had a lovely time.
Comentário de Administração do hotel
13 de nov de 2023 por M.C MAHFOUD FILALI General Manager,Administração do hotel
Dear Arnold,We are very grateful for all your good and encouraging comment. All our team was very happy to have you in Kenzi Europa.We are very pleased that you were satisfied with our staff.Our friendly service and professionalism has been always a highlight of our guest’s stays, since our aim is to make their holidays as enjoyable and comfortable as possible.We will be happy to welcome you back to our hotel and we will do our best to meet your expectations.Best regards,M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
