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Avaliações de Hilton Tampa Downtown

3.5 out of 5
Hilton Tampa Downtown
211 N Tampa Street, Tampa, FL

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 450 de 1003 avaliações" "
Nota 8 - Boa. 250 de 1003 avaliações" "
Nota 6 - Ok. 148 de 1003 avaliações" "
Nota 4 - Insatisfatória. 83 de 1003 avaliações" "
Nota 2 - Terrível. 72 de 1003 avaliações" "

8,4/10

Limpeza

8,4/10

Serviço e funcionários

7,6/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

ricardo

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Um descaso com o cliente. Total falta de respeito!
Foi uma experiência péssima. Escolhi o Hotel para passar o final de semana com minha família, incluindo um bebê de 6 meses e minha outra filha de 5 anos, e no domingo de manhã as 08:30 começaram a fazer um obra no andar que estava localizado meu apartamento. Ao solicitar que parassem a obra, o funcionário informou que não iria parar! Um absurdo! Tive que ir até a recepção e reclamar! Enquanto isso minha esposa e filhas no quarto sem conseguir dormir. Um total descaso com o hospede. Ao retornar ao quarto, todas já estão acordas e não conseguiam mais dormir. Enfim, escolhi o Hotel para descansar e foi um caos. Um Hotel que não respeita os hospedes. Não recomendo!
Hospedou-se por 1 diária em set. de 2020

8/10 - Boa

william

Viagem com a família
Pontos positivos: Limpeza e comodidades
We had a one night stay at this Hilton prior to going on a cruise ship. We were assigned a handicap room but didn’t ask for it. The room was excellent with a very comfortable bed and we slept well without any noise whatsoever. We had an old fashioned at the lounge which was made well. The bartender said that it was by far their most popular drink. The 211 restaurant could have been better and for the $29 buffet, was disappointing. The hash browns were soggy, the bacon was overcooked and the French toast was chewy. The young lady making the omelettes stole the show as she made an excellent Denver. I would stay here again but pass on 211.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 20 de mai. de 2024
Thank you for your feedback, William. We're pleased to hear you had a comfortable stay and enjoyed the well-made old fashioned at our lounge. We apologize for the disappointment with the 211 restaurant buffet, particularly the hash browns, bacon, and French toast. However, we're glad the omelette station was a highlight. Your comments will be shared with our culinary team for improvements. We appreciate your understanding and look forward to welcoming you back, with hopefully a better dining experience next time.

2/10 - Terrível

Fernando

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I Paid my reservation got kick out by security and front Desk
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Fernando

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I had a reservation they kick me out my room
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Maria, Santa Rosa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice facilities and front desk service. Expensive valet parking ($42 per day) and housekeeping had to be hounded to clean the room.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 13 de mai. de 2024
Thank you for your review, Maria. We are glad to hear that you that you enjoyed our facilities and service. However, we apologize for any inconvenience caused by the pricing of our valet service and the issues with housekeeping. We take your feedback seriously and will use it to improve. We hope to welcome you back again for an improved experience.

10/10 - Excelente

Miasha

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This hotel was very nice and very clean. I stayed for one night to attend a comedy show at the arena and they have a trolley that goes right to it. I would definitely stay here again.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 16 de mai. de 2024
Thank you for your review, Miasha! We are thrilled to hear that you enjoyed your experience with us. It’s also great to hear that you found our hotel nice, clean, and in good proximity to the arena. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 - Excelente

Allen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 11 de mai. de 2024
Thank you for your perfect rating, Allen! We are thrilled to know that you enjoyed your experience with us. It was our pleasure to serve you and we hope to welcome you back again soon for another wonderful experience.

10/10 - Excelente

Craig

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 6 de mai. de 2024
Thank you for your rating, Craig! We are so glad to see your perfect rating. It was our pleasure to welcome you and we look forward to hosting you again soon.

10/10 - Excelente

Marty

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property. I wish the hotel wasn’t cashless. It’s an issue when you are trying to tip
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 3 de mai. de 2024
Thank you for your review, Marty! We are thrilled to see your high rating and to know that you enjoyed our property. We take your feedback about being cashless seriously and will take it into consideration. It was our pleasure to welcome you and we hope to do so again soon.

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Our first time in Tampa and first time at Hilton Downtown. Very nice, clean, staff was very nice.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 3 de mai. de 2024
Thank you for choosing us for your first stay in Tampa, James! We are thrilled to hear that you enjoyed your stay, and that our staff was nice. It was our pleasure to serve you and we hope to welcome you back again soon.

8/10 - Boa

Alina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 27 de abr. de 2024
Thank you for choosing us, Alina. We are glad to know that your overall stay was positive. However, if you have specific feedback on how we can earn that final star, please reach out to us. We hope to have another opportunity to welcome you back in the future for an even better experience.

8/10 - Boa

Nicholas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 27 de abr. de 2024
Thank you for your rating, Nicholas. We are glad to know that your overall stay was positive. However, if you have specific feedback on how we can earn that final star, please reach out to us. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 - Excelente

John M

Viagem a dois
Pontos positivos: Limpeza e comodidades
Everything was great
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Thank you for your review, John M! We are delighted to know that everything was great during your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 - Excelente

Roberto

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The area
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Thank you for your perfect rating, Roberto! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 - Excelente

lillian

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
grea
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Matthew

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 13 de mai. de 2024
Thank you for your rating, Matthew. We are glad to know that your overall experience was positive. However, if you have specific feedback on how we can improve, please reach out to us. We hope to have another opportunity to welcome you back again soon.

8/10 - Boa

Dianna, Bradenton

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Although it was pleasant, 2 things stood out. Flushing the toilets, feeling like the flush was so noisy and powerful, we are surprised we did not go with it, then hearing the same flush all night from other rooms, I hope it gets fixed. Lastly, how do we get the new generations to understand real Hilton style customer service? Walk up to the service desk, greeted by young generations, standing there, stoic and unwelcoming as possible, no how may I help you, nothing, just a stare down-Sorry we inconvenienced you from earning a pay check. Unfortunately, it is everywhere, not just here! The world of entitlement…getting a pay check yet not earning it. Welcome to our new world. So heart-breaking!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Thank you for taking the time to share your feedback with us, Dianna. We apologize for the inconvenience you experienced with the noise from the toilets and the service at our front desk. Rest assured, we will address this issue to ensure a more peaceful stay for our guests, and we continually strive to improve our customer service to better embody the genuine hospitality of the Hilton brand. Your comments are valuable to us, and we hope to welcome you back for a more enjoyable experience in the future.

10/10 - Excelente

Pamela

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent hotel! Loved the pool
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Thank you for your review, Pamela! We are thrilled that you enjoyed your time with us. It’s great to hear that you enjoyed the pool and overall hotel. We hope to have another opportunity to welcome you back again soon and provide you with another wonderful experience.

8/10 - Boa

Edward

Wonderful
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Thank you for your review, Edward! We are thrilled that you enjoyed a wonderful stay. We hope to have another opportunity to welcome you back again soon and provide you with an even better experience.

10/10 - Excelente

Christopher

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Thank you for your rating, Christopher! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 - Excelente

martha

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer service em 13 de abr. de 2024
Thank you for taking the time to share your positive rating, Martha! We are thrilled that you enjoyed your stay and that our facilities and services met your expectations. We look forward to welcoming you back for another wonderful stay in the future.

10/10 - Excelente

Connor

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Thank you for taking the time to share your positive experience, Connor! We are thrilled to hear that you enjoyed your stay and that our facilities and services met your expectations. Your kind words serve as encouragement for our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.

2/10 - Terrível

Sabrena

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
No running hot water and shower did not drain properly, we checked out early and stayed at another property
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Thank you for sharing your feedback regarding your recent stay, Sabrena. We sincerely apologize for the inconvenience you experienced with the lack of hot water and drainage issues in your shower. We take such matters very seriously and have promptly addressed these concerns with our maintenance team to ensure they are resolved immediately. It is truly disheartening to hear that your experience fell short of expectations, and we regret that we were unable to rectify the situation during your stay. We understand the importance of a comfortable and enjoyable stay for our guests, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

8/10 - Boa

Andrew

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Thank you for your rating, Andrew. We are glad to see that your overall stay was positive. However, if you have specific feedback about how we can earn that final star, please reach out to us. It was our pleasure to serve you and we hope to welcome you back again soon for an even better experience.

6/10 - Ok

Autumn

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Thank you for your rating, Autumn. We are disappointed to see that your time with us did not meet our high standards. If you have specific suggestions on how we can improve, please reach out to us. We hope to have another opportunity to welcome you back and provide you with the excellent experience you deserve.

2/10 - Terrível

Ricardo

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Deception in entry. Was told of a 30$ credit to food AND beverage. Clarified this is 30$ to in hotel Starbucks and 30$ to in hotel dining. This was coupled with a mandatory 300$ charge on presentation. Come check out, the bill only included 30$ credit. The fault was placed on me as the front desk denied claiming 30$ and I am left with the charge. Will NOT recommend this location.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 6 de abr. de 2024
Thank you for your feedback, Ricardo. We apologize for any confusion regarding the credits offered during your stay. It's disappointing to hear about your experience with the billing discrepancy and the miscommunication from our front desk. Please know that we take your feedback seriously, and we will address this issue to ensure clearer communication in the future. We understand your frustration and regret any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a more positive experience should you choose to visit us again in the future.

6/10 - Ok

Richard

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 27 de abr. de 2024
Thank you for your rating, Richard. We are glad to know that your overall stay was positive. However, if you have specific feedback on how we can earn that final star, please reach out to us. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 - Excelente

Vera

Pontos positivos: Limpeza
.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 6 de abr. de 2024
Thank you for your perfect rating, Vera! Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!

4/10 - Insatisfatória

Tara

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was not worth 480.00 .. very dated and dirty… the bathroom felt like a locker room and was not clean.. the staff was very unfriendly.. we had dinner there and the waiter was miserable because he was overwhelmed with no help.. I was very disappointed.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 5 de abr. de 2024
We apologize for the disappointment and inconvenience you experienced during your recent stay, Tara. It's disheartening to hear that the room did not meet your expectations in terms of cleanliness and comfort. We regret any unfriendliness you encountered from our staff and the lack of assistance during dinner service. Your feedback is valuable, and we will address these issues to ensure improvements are made. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

10/10 - Excelente

Sarah

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 26 de abr. de 2024
Thank you for your rating, Sarah! We are thrilled to know that you enjoyed your experience with us. It was our pleasure to serve you and we hope to welcome you back again soon.

8/10 - Boa

Kelly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The rooms, staff, bathrooms and amenities were really lovely. Lone female travelled with a child and I felt very safe in and around the hotel. The room and bathroom were small but very clean and comfortable. Negative points were that the pool bar wasn’t open during the week and that wasn’t made very clear (albeit was in the literature) and the hot tub was not well maintained - water level was low and there was green scum on the tiles (and cigarette butts on the steps both times we went) overall a great price and location.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 30 de mar. de 2024
Thank you for your positive feedback, Kelly! We're delighted to hear that you found our rooms, staff, bathrooms, and amenities lovely, and that you felt safe during your stay. It's wonderful to know that you appreciated the cleanliness and comfort of the room and bathroom. However, we apologize for any inconvenience caused by the pool bar not being open during the week and the condition of the hot tub. Your feedback is important to us, and we will address these issues to ensure a more enjoyable experience for our guests. We're glad you enjoyed the great price and location, and we look forward to welcoming you back for another pleasant stay in the future.

8/10 - Boa

Nevert

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location and value for money versus other properties. Nice size room and beds.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Thank you for your review, Nevert. We are glad to hear that you enjoyed location, and the size of our rooms and beds. We hope to welcome you back again soon for an even better experience.

10/10 - Excelente

Jessica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 27 de mar. de 2024
Thank you for your high review, Jessica! We are delighted to know that you enjoyed your experience. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 - Excelente

Derek

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Amazing hotel. I’ll definitely be staying here again
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 19 de mar. de 2024
Thank you for your review, Derek! We are thrilled to know that you enjoyed your experience. We look forward to serving you again soon.

10/10 - Excelente

Bryan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love downtown atmosphere
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer service em 12 de mar. de 2024
Thank you for choosing us, Bryan! We are glad that you enjoyed your stay, and the downtown atmosphere. It was our pleasure to welcome you and we hope to do so again soon.

8/10 - Boa

Ronald, Reidsville

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer service em 12 de mar. de 2024
Thank you for your rating, Ronald. We are glad that your overall stay was positive. However, if you have any specific suggestions about how we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

8/10 - Boa

Kathryn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 7 de mar. de 2024
Thank you for your rating, Kathryn. We are glad to see that your overall experience was positive. However, if you have specific feedback about ho we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

4/10 - Insatisfatória

emilie

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 25 de mar. de 2024
Thank you for your rating, Emilie. We are sorry to learn that your time with us did not meet our high standards. If you have specific feedback on how we can improve, please reach out to us. We hope to have an opportunity to regain your trust, and provide you with the excellent experience you deserve in the future.

10/10 - Excelente

Mayra

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer service em 21 de mar. de 2024
Thank you for your high rating, Mayra! We are thrilled to know that you enjoyed your experience. We hope to welcome you back again soon for another wonderful stay.

10/10 - Excelente

Vincent

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My sink was a l clogged a little but it was resolved quickly. Staff were friendly and attentive to visitor needs.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 21 de fev. de 2024
Thank you for choosing us, Vincent! We appreciate your 5 star rating and your mention of how quickly we resolved the issue with your sink. It’s great to hear that our staff was friendly and attentive. It was our pleasure to serve you, and we hope to welcome back again soon for another wonderful experience.

10/10 - Excelente

jason

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 12 de fev. de 2024
Thank you for your high rating, Jason! We’re delighted to know that you enjoyed your time with us. It was our pleasure to serve you, and we hope to welcome you back again soon.

10/10 - Excelente

Anthony

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Everything about the stay and service was great. I just expected more from the actual room.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer service em 8 de fev. de 2024
Thank you for your review, Anthony! We are glad to know that everything about you stay and our service was wonderful. However, we apologize for any inconvenience caused by the unmet expectations you had about the room. We take your feedback seriously, and will use it to improve. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 - Excelente

Donald

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel and great seevice.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 6 de fev. de 2024
Thank you for choosing us, Donald! We are thrilled to hear that you enjoyed our great hotel and service. It was our pleasure to serve you, and we hope to welcome you back again soon for an equally satisfying experience.

10/10 - Excelente

Renee

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed at this hotel to attend an event at Amalie Arena, location was perfect and there's a free trolly that takes you there. Room was clean, and had no smells like some hotels. My only complaint is they texted me after I checked out to receive my Hilton Honors bonus points when I called to have them applied they stated it could only be done in person. I explained to them they sent a text hours after I left and the front desk made no mention of this. Guest Services still did not agree to award me my points.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 6 de fev. de 2024
We're glad to hear that the hotel's location and cleanliness met your expectations during your stay for the event at Amalie Arena, Renee. However, we apologize for the inconvenience you experienced regarding the Hilton Honors bonus points. We'll be sure to share your feedback with the management team to ensure better communication and resolution processes. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience.

8/10 - Boa

Andrea

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer service em 21 de mar. de 2024
Thank you for choosing us, Andrea. We are glad that your overall stay was positive. However, if you have feedback about how we can improve, please reach out to us. We hope to welcome you back again soon for an improved experience.

4/10 - Insatisfatória

Joshua

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 5 de fev. de 2024
Thank you for your rating, Joshua. We are disappointed to see that your time with us did not meet our high standards. If you have specific information you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the wonderful experience that you deserve.

10/10 - Excelente

Katie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean! Plus a great taproom across the street!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer service em 30 de jan. de 2024
Thank you for your review, Katie! We are thrilled to see your high rating, and to know that you enjoyed the cleanliness and location. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 - Excelente

Lori

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice property in a convenient area to where I needed to be
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Service em 29 de jan. de 2024
Thank you for choosing us, Lori ! We are thrilled to hear that you enjoyed our nice property, and that our location was convenient to you. It was our pleasure to serve you, and we hope to welcome you back again soon for another wonderful experience.

6/10 - Ok

Jennifer

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 30 de jan. de 2024
Thank you for your rating, Jennifer. We are disappointed to see that your time with us did not meet our high standards. If you have any information you can share about aspects of your stay that we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that we are known for and that you deserve.

8/10 - Boa

Steven

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 20 de jan. de 2024
Thank you for choosing us, Steven. We’re glad to see that your overall stay with us was positive. However, if you have any information you can share with us about how we can further improve our service, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the flawless experience that you deserve.