Piscina interna

Avaliações de The Yorkville Royal Sonesta Hotel Toronto

4 out of 5
The Yorkville Royal Sonesta Hotel Toronto
220 Bloor Street West, Toronto, ON

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 791 de 1156 avaliações" "
Nota 8 - Boa. 243 de 1156 avaliações" "
Nota 6 - Ok. 64 de 1156 avaliações" "
Nota 4 - Insatisfatória. 38 de 1156 avaliações" "
Nota 2 - Terrível. 20 de 1156 avaliações" "

9,4/10

Limpeza

9,2/10

Serviço e funcionários

8,8/10

Comodidades

9,2/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Edna

Hospedou-se por 4 diárias em ago. de 2023
Resposta de Roxanne Choliy em 19 de ago. de 2023
Dear Edna,Thank you for choosing us!We are looking forward to welcome you back in the nearest future!Sincerely,Roxanne CholiyGuest Relations Manager

6/10 - Ok

Farbod

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
It's a pricy hotel but very average. The service was nott hat good and staff was alright. Not that clean and time to renovate.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Jim

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the location and comfort
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Simon

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Roxanne Choliy em 19 de mai. de 2024
Dear Simon,Thank you for sharing your feedback with us!We are pleased to know that you have enjoyed your stay with us. We are looking forward to welcoming you back.Best regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Comodidades
They did well considering the road construction around the hotel :)
Hospedou-se por 1 diária em mai. de 2024
Resposta de Roxanne Choliy em 15 de mai. de 2024
Dear Michael,Thank you for your understanding during the road construction around our hotel. We're glad to hear that despite the inconvenience, you still had a positive experience with us. Our team works hard to minimize any disruptions caused by external factors, and we appreciate your recognition of their efforts.We hope that you will choose to stay with us again in the future, and we look forward to providing you with an even better experience once the roadwork is complete. Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Solomon

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel. Exceptionally friendly staff
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Roxanne Choliy em 15 de mai. de 2024
Dear Solomon,Thank you so much for your kind words! We're thrilled to hear that you had a great experience at our hotel and that our staff made a positive impression on you. We hope to have the pleasure of welcoming you back again soon for another exceptional stay.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Laura

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great central location for being in Toronto. Luxurious details. Great restaurant.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Roxanne Choliy em 13 de mai. de 2024
Dear Laura,We appreciate your feedback about your recent stay with us.We are pleased to know that you've enjoyed our restaurant as well as our prime location.We hope to have a pleasure of welcoming you back to our hotel.Best regards,Roxanne CholiyGuest Relations Manager

8/10 - Boa

Andrew

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall, I would definitely recommend Sonesta. The location is great, the rooms are well appointed and spacious. Lobby is very nice. Staff are courteous and positive. A few things that could be improved though. First and foremost... the pillows. The super soft pillows (4 for one person, and 1 decorative), are just terrible for any one who sleeps on their side. I asked for a foam pillow - the pillow I received was also super soft. Not even sure it was a foam pillow. Having some firm/foam pillows for guests would be really appreciated. Next - the gym. At first glance looks pretty good. But the elliptical trainer is non functional. Mechanically it works, but screen wouldn't come on. I mentioned to front desk. On 2nd night still non functional. Not sure if anyone was actually doing anything to address this. Also, on the older treadmill the touch screen is essentially non functional. One other point. The junk fees have to stop. I have no problem paying a "facility fee" or "resort fee" but this has to be rolled into the fee paid at the point of booking with Expedia or other. Asking for these additional fees on check-in always leaves guests feeling exploited and manipulated. The USA has legislation in Congress to ban these fees.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Roxanne Choliy em 13 de mai. de 2024
Dear Andrew,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall positive experience during your stay and we appreciate your input.We apologize for the issues you encountered with the pillows and the gym equipment. Your comments have been shared with our team, and we will work to ensure that firmer pillow options are available to our guests and that the gym equipment is promptly functional.Regarding the additional fees, we understand your concerns and will certainly take them into consideration as we strive to enhance our guest experience.Thank you for choosing The Yorkville Royal Sonesta, and we hope to welcome you back again in the future.Sincerely,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Safina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was clean. Staff was friendly.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Roxanne Choliy em 9 de mai. de 2024
Dear Safina,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel clean and our staff friendly.If there's anything specific you feel we could improve upon to enhance your experience next time, please don't hesitate to let us know. We hope to welcome you back again soon.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 - Boa

Peter, Montreal

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A lot of construction around the property, difficult access to the reception and parking only by valet parking.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Roxanne Choliy em 9 de mai. de 2024
Dear Peter,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the construction around the property and the limited access to the entrance.Please rest assured that we are working to minimize any disruptions caused by the construction, and we appreciate your understanding during this time. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Neal

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location. Great service. Great room.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Roxanne Choliy em 7 de mai. de 2024
Dear Neal,Thank you for your wonderful review! We're delighted to hear that you enjoyed our great location, excellent service, and comfortable rooms.We look forward to welcoming you back for another great stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Scott

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything about Royal Sonesta exceeded our expectations from the front desk staff to the concierge to housekeeping. Keep in mind that much of downtown including Bloor Street is under construction which causes delays and some inconvenience all outside the control of the hotel. Our stay was wonderful and the location was spectacular.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Roxanne Choliy em 4 de mai. de 2024
Dear Scott,Thank you so much for your fantastic review! We're delighted to hear that your stay at The Yorkville Royal Sonesta exceeded your expectations and that you found our staff to be exceptional.We appreciate your understanding regarding the construction on the Bloor street. While it's unfortunate that it caused some inconvenience, we're pleased to know that it didn't detract from your overall experience.It was our pleasure to have you with us, and we look forward to welcoming you back for another wonderful stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Nick

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very central to everything.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Roxanne Choliy em 4 de mai. de 2024
Dear Nick,Thank you for sharing your feedback. We're delighted to hear that you found our hotel's location to be convenient for your needs.We hope to welcome you back for another pleasant stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Laura, North Vancouver

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was very good!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Roxanne Choliy em 4 de mai. de 2024
Dear Laura,Thank you for taking the time to share your feedback with us. We're thrilled to hear that everything about your stay was very good!We look forward to welcoming you back for another excellent experience in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Aline

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Spacious and immaculate room. Bed and pillows were extremely comfortable. Many good dining options within a short walk. The breakfast at the hotel was delicious. Ordered from a menu and not buffet style.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roxanne Choliy em 4 de mai. de 2024
Dear Aline,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and found our room spacious and immaculate. It's great to know that you had a comfortable rest on our cozy bed and pillows.We hope to have the pleasure of welcoming you back for another enjoyable stay soon!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 - Boa

FARHANA

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a great stay. No issues other than the internet which was intermittent and made work and entertainment for the kids abit frustrating. Other rhan that, we had no issues.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Roxanne Choliy em 4 de mai. de 2024
Dear Farhana,Thank you for your review and for choosing to stay with us. We're delighted to hear that overall you had a great stay.We apologize for any inconvenience caused by the internet connection. Rest assured, we'll address this issue with our IT team to ensure a more reliable connection for our guests.We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay.Warm regards,Roxanne CholiyGuest Relations Manager

6/10 - Ok

Joseph

Viagem com a família
Could’ve been clean and some staff could been nicer
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roxanne Choliy em 29 de abr. de 2024
Dear Joseph,Thank you for sharing your feedback with us regarding your recent stay. We're sorry to hear that your experience did not meet your expectations.We apologize for any lapses in cleanliness and for any interactions with our staff that did not meet our usual standards of friendliness and professionalism.We take your comments seriously and will address them with our team to ensure that similar issues do not occur in the future.Thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Sandra

Viagem a dois
Enjoyed our stay
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Roxanne Choliy em 29 de abr. de 2024
Dear Sandra,We are delighted to hear that you enjoyed your stay with us!We can't wait to welcome you back for another great experience. If there's anything specific you'd like for your next visit, just let us know!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 - Boa

Mr. David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The staff at front desk gave us a lovely suite facing south for my Moms birthday.Also lovely chocolate covered strawberries 👌 Beds were comfortable and water supplied. Water pressure a bit low. We arrived after 7 PM so no one to help with our baggage. In comparison to other properties the rate was reasonable, however its time for a refurbishment as carpets and marble floors need updating. Room service was excellent, but took quite a while. Overall a good experience 7/10.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Natasha em 25 de abr. de 2024
Dear David,Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that our front desk staff were able to provide you with a lovely suite facing south for your mom's birthday celebration, along with the delightful chocolate-covered strawberries. We're pleased that you found the beds comfortable and appreciated the complimentary water, although we apologize for any inconvenience caused by the water pressure being lower than expected. Your comment regarding the lack of assistance with baggage upon your late arrival is duly noted, and we'll work to improve this aspect of our service.Regarding your observations about the need for refurbishment, we appreciate your feedback. We continually assess our property's condition and strive to maintain high standards. Your input will certainly be taken into consideration as we plan for future updates.We look forward to welcoming you back again!

10/10 - Excelente

Andrew

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location great service and awesome rooms
Hospedou-se por 1 diária em abr. de 2024
Resposta de Natasha em 24 de abr. de 2024
Dear Andrew,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our great location, excellent service, and awesome rooms during your stay with us.We truly appreciate your feedback and your recommendation. We hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,

10/10 - Excelente

Charles Edward, Northfield

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's a good property, friendly staff, good bar and restaurant, and close to the ROM.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Roxanne Choliy em 28 de abr. de 2024
Dear Charles Edward,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us, especially our friendly staff, bar & restaurant, and proximity to the ROM.We hope to welcome you back soon for another wonderful experience.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Munteanu

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really good place. Excellent restaurant, bar and pool for kids. Staff is really nice and friendly..
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roxanne Choliy em 22 de abr. de 2024
Dear Munteanu,Thank you for sharing your feedback with us! We're thrilled to hear that you had a great experience during your stay.We're delighted that you enjoyed our excellent restaurant, bar, and pool. It's also wonderful to know that you found our staff to be nice and friendly. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Cassio Emmanuel da

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roxanne Choliy em 13 de mai. de 2024
Dear Cassio Emmanuel,Thank you for your review and for choosing our hotel.We are looking forward to welcome you back!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

James

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff. Very friendly. Good food. Nice room. Great location. Cheapest hotel in area.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roxanne Choliy em 22 de abr. de 2024
Dear James,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay with us.We're delighted that you found our staff to be friendly, enjoyed the good food, and liked your room. It's also fantastic to know that you appreciated our great location.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 - Boa

Wendy, La Jolla

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and clean hotel in downtown Toronto and very centrally located. For the price point at this location, it's a good choice. The restaurant staff and food is quite good as are the hotel staff. Gym facilities, while small and a bit dated was decent enough. Indoor pool was a bonus for me.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Roxanne Choliy em 22 de abr. de 2024
Dear Wendy,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel and found it to be nice, clean, and appreciated our prime location.We're glad that you enjoyed the restaurant staff and food. It's great to hear that you found our gym facilities satisfactory and that you enjoyed the indoor pool. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Jason

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roxanne em 17 de abr. de 2024
Dear Jason,We are so happy you had a great stay with us. We look forward to welcoming you back again!

10/10 - Excelente

Geoffrey

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely hotel - recommend!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Roxanne Choliy em 15 de abr. de 2024
Dear Geoffrey,We are pleased to know that you've enjoyed your stay and thank you for choosing our hotel.We are looking forward to welcome you back soon!Best regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Susan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff made us feel very welcome. Downtown Toronto is expensive. This sort of trip is a luxury for my elderly mother and myself. Sonesta made the indulgence worth it in every way. Super comfortable beds and room. Great view from our window. Perfect location as we saw a show across the street at Koerner Hall. Good food and excellent service in Signature restaurant. Valets had good tips about how to handling driving and parking in the centre of the city. We felt taken care of.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Roxanne Choliy em 16 de abr. de 2024
Dear Susan,We are so happy to hear that you've enjoyed your stay with us!We are pleased to know that you've liked the service from our team, the amenities of the hotel as well as our prime location.Thank you for choosing our hotel and we are looking forward to welcoming you back.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love this hotel great location and great staff
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Roxanne Choliy em 15 de abr. de 2024
Dear Andrew,Thank you for your wonderful review! We're thrilled to hear that you love our hotel, especially our great location and staff.We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future!Best regards,Roxanne CholiyGuest Relations Manager

4/10 - Insatisfatória

Umedjon, Mcmasterville

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I couldn't sleep. Heard water running through the pipes throughout the night. Doormans are always inside the building, chatting, counter service is not pro-active. Room seemed old and shower door doesn't close properly.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roxanne Choliy em 15 de abr. de 2024
Dear Umedjon,Thank you for taking the time to share your feedback with us. We're deeply sorry to hear about the issues you experienced during your stay.We apologize for any inconvenience caused by the noise and will address the issue with our engineering team to ensure it is resolved promptly.Additionally, we appreciate your feedback regarding our staff's attentiveness and the condition of your room. Rest assured, we will review these concerns with our team to ensure that we provide proactive and attentive service, and we will address any maintenance issues to maintain the quality of our accommodations.We value your feedback as it helps us improve our services and facilities to better meet the needs of our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Erin

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Roxanne Choliy em 4 de mai. de 2024
Dear Erin,We appreciate your feedback!Thank you for choosing our hotel and we are looking forward to welcome you back.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Teresa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very comfortable and clean!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Natasha em 14 de abr. de 2024
Dear Teresa,We are pleased to hear you had a great stay with us. We look forward to welcoming you back again!

10/10 - Excelente

Miranda

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel in the perfect location. Right across from the Rom museum. Hotel staff was super friendly and helpful.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Natasha em 14 de abr. de 2024
Dear Miranda,We are pleased to hear you had a great stay with us. We look forward to welcoming you back again!

4/10 - Insatisfatória

Sam

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Outrageously overpriced
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Roxanne Choliy em 9 de abr. de 2024
Dear Sam,Thank you for sharing your feedback with us.We're very sorry to hear that your experience with us did not meet your expectations. We apologize for any inconvenience. We hope to have a chance to welcome you back in the future for a more pleasant stay! Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Yvon

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Helpful staff and great rooms Will definitely come again
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roxanne Choliy em 8 de abr. de 2024
Dear Yvon,Thank you for sharing your feedback with us! We're thrilled to hear that you found our staff helpful and enjoyed our great rooms. We can't wait to welcome you back for another enjoyable stay!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Zhen

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Roxanne Choliy em 28 de abr. de 2024
Dear Zhen,We are pleased to know you've enjoyed your stay with us!We are looking forward to welcome you back soon!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Laura, Ottawa

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super comfy clean hotel with great dining options and had a pool and gym!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Roxanne Choliy em 8 de abr. de 2024
Dear Laura,Thank you for your fantastic review! We're delighted to hear that you found our hotel super comfy and clean, and that you enjoyed our great dining options, as well as our pool and gym facilities. We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Roxanne Choliy em 9 de abr. de 2024
Dear Andrew,Thank you for choosing our hotel and we are looking forward to welcome you back soon!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 - Boa

Denise

Hospedou-se por 1 diária em abr. de 2024
Resposta de Roxanne Choliy em 28 de abr. de 2024
Dear Denise,Thank you for choosing our hotel.We look forward to the opportunity to welcome you back!Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Denise

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome location for visiting U of T students! Nice rec room and sauna!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Roxanne Choliy em 7 de abr. de 2024
Dear Denise, Thank you for your wonderful review! We're thrilled to hear that our hotel's location was perfect for your visit to U of T. We're also delighted that you enjoyed our amenities, including our gym, pool and sauna. We hope to welcome you back again for another great stay!Sincerely, Roxanne Choliy Guest Relations Manager

10/10 - Excelente

Derek, Tillsonburg

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Roxanne Choliy em 7 de abr. de 2024
Dear Derek,Thank you for choosing our hotel and we look forward to welcome you back in the future!Sincerely,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Melissa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful property, friendly staff.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Roxanne Choliy em 3 de abr. de 2024
Dear Melissa,Thank you for your kind words! We're thrilled to hear that you enjoyed our beautiful property and found our staff to be friendly. We hope to have the pleasure of welcoming you again soon!Warm regards,Roxanne CholiyGuest Relations Manager

8/10 - Boa

Brianne

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely and breakfast was amazing, the room was wonderful for working from
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Roxanne Choliy em 2 de abr. de 2024
Dear Brianne,Thank you for your kind words! We're delighted to hear that you enjoyed your stay and found our breakfast to be amazing. It's fantastic to know that your room provided a wonderful environment for working from.We appreciate your feedback and hope to have the pleasure of welcoming you back for another delightful experience in the future.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 - Boa

Rachael

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
It was great in every way, but I did find the mattress a little too hard.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Natasha em 14 de abr. de 2024
Dear Rachael,We are pleased to hear you had a great stay with us. We look forward to welcoming you back again!

10/10 - Excelente

Jillian

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Roxanne Choliy em 22 de abr. de 2024
Dear Jillian,Thank you for sharing your feedback with us!We appreciate you choosing our hotel.Warm regards,Roxanne CholiyGuest Relations Manager

8/10 - Boa

Frans

Viagem a dois
Fabulous location, helpful staff.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Roxanne Choliy em 2 de abr. de 2024
Dear Frans,Thank you for your kind review. We're thrilled to hear that you enjoyed our fabulous location and found our staff to be helpful during your stay.We are looking forward to welcome you back for another exceptional stay.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Lana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent customer service, people working there are wonderful! Thank you!!!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Roxanne Choliy em 2 de abr. de 2024
Dear Lana,Thank you for your kind words! We're thrilled to hear that you experienced excellent customer service during your stay with us.Your appreciation means a lot to us, and we'll be sure to pass on your compliments to our staff. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location and great rooms
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Roxanne Choliy em 7 de abr. de 2024
Dear Andrew, We appreciate your feedback and we are pleased to know you've enjoyed our prime location as well as the rooms at the hotel.Sincerely, Roxanne Choliy Guest Relations Manager

10/10 - Excelente

Karen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved it all!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Roxanne Choliy em 31 de mar. de 2024
Dear Karen,Thank you for sharing your feedback with us!We are pleased to know that you've enjoyed your stay at The Yorkville Royal Sonesta!We are looking forward to welcoming you back soon.Warm regards,Roxanne CholiyGuest Relations Manager

10/10 - Excelente

James Clark

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location is familiar and taxis can find it easily.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Natasha em 30 de mar. de 2024
Dear James Clark,Thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that you found our rooms beautiful and our staff friendly and courteous. Providing exceptional service and comfortable accommodations are our top priorities, and it's wonderful to know that we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back to our hotel in the future for another wonderful stay.Warm regards,