Saguão

Avaliações de Crowne Plaza Toronto Airport, an IHG Hotel

4 out of 5

Avaliações

7,6

Boa

Nota 10 - Excelente. 408 de 1006 avaliações" "
Nota 8 - Boa. 267 de 1006 avaliações" "
Nota 6 - Ok. 134 de 1006 avaliações" "
Nota 4 - Insatisfatória. 84 de 1006 avaliações" "
Nota 2 - Terrível. 113 de 1006 avaliações" "

8,2/10

Limpeza

8,0/10

Serviço e funcionários

7,6/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

RICARDO

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em jun. de 2022
Resposta de Muhammad Akram Khan em 11 de jun. de 2022
Thank you for choosing and staying with us at Crowne Plaza. We appreciate your business with us. Kind Regards.

10/10 - Excelente

Jeanette

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful hotel, clean, friendly staff, nice restaurants on site and close by.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Arjun Tataria em 17 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 - Ok

Ayushi

Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Pontos negativos: Comodidades
Not satisfactory service
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 15 de mai. de 2024
Dear Valued Guest,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We strive to provide the best service possible and will take your comments into consideration as we continue to improve. If there's anything specific you'd like to address, please feel free to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 - Ok

Nimisha

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our experience was not so good from the beginning. Since we have an infant with us and there was a long queue at the check in due to cancellation of flight late in the evening, we’ve requested that if she can take us in but staff didn’t agree with that and asked to wait for queue till my turn.It took half an hour for our turn. Secondly, room was different than which was shown in Expedia and when we’ve complained then manager denied that we don’t have property like this. We got upgrade for one night. But for one night stay,We’ve requested for refund which didn’t happen just upgraded the room for stay. It was our two night stay at hotel. Quite not so well experience.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Arjun Tataria em 15 de mai. de 2024
Dear Valued Guest,We deeply regret the challenges you faced during your recent stay. It's disheartening to learn that our check-in process fell short of your expectations, especially given the circumstances of your late flight cancellation and the presence of an infant. Please accept our sincere apologies for any inconvenience caused by the long queue and the discrepancy between the room you were allocated and the one advertised on Expedia. Your feedback is invaluable, and we are committed to reviewing our procedures to ensure a smoother experience for our guests in the future. Additionally, we apologize for any confusion regarding your refund request and assure you that we will investigate this matter further to ensure that such situations are handled appropriately. We hope for the opportunity to welcome you back in the future and provide you with the exceptional stay experience you deserve.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Sentia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like that Crowne Plaza was convenient and it was a great price, and the pickup was quick. The hotel staff are friendly. And helpFul . the rooms are clean. I like that stores are close buy.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 15 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Sameer, Auckland

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good customer service. Clean room and very quite stay. Loved the location too
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Arjun Tataria em 15 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Kimberley Anne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was a really nice hotel
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Arjun Tataria em 13 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Vernesko

Viagem de negócios
Pontos positivos: Limpeza e comodidades
Everything is excellent
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Arjun Tataria em 12 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 - Terrível

Marsha

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
My availability room shower was unusable because the water just run into the bathroom was compensated with not paying for parking
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 12 de mai. de 2024
Dear Valued Guest,We're truly sorry to hear about the inconvenience you experienced with the shower during your stay. Please accept our sincerest apologies for any inconvenience this may have caused. We strive to ensure all aspects of our guests' accommodations are in top-notch condition, and we regret falling short in this instance.We appreciate your understanding and patience. As a gesture of goodwill, we have waived the parking fee for your stay. We hope this compensates for the inconvenience you encountered and that it reflects our commitment to providing excellent service.We value your feedback and will use it to improve our services. We hope you'll give us another opportunity to provide you with the exceptional experience you deserve on your next visit.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

Mahmoud

Viagem em grupo
Value for money is over priced
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Arjun Tataria em 12 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

Alan

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Arjun Tataria em 12 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

Sarah

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great short term stay after a late flight.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 12 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Jesse, Gatineau

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very nice
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 12 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 - Insatisfatória

Terry

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 12 de mai. de 2024
Dear Valued Guest,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We strive to provide the best service possible and will take your comments into consideration as we continue to improve. If there's anything specific you'd like to address, please feel free to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

dylan

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property, location is great close to airport with shuttle for any business around the airport area very convenient.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Arjun Tataria em 8 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Prathamesh

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was a great value for the price point.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Arjun Tataria em 8 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 - Insatisfatória

Munia, Ottawa

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Our room wasn’t the cleanest and the pullout bed was dirty and uncomfortable
Hospedou-se por 1 diária em abr. de 2024
Resposta de Arjun Tataria em 8 de mai. de 2024
Dear Valued Guest,We sincerely apologize for the cleanliness issues you encountered during your stay, as well as for the discomfort of the pullout bed. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback seriously, and we will be addressing these concerns with our housekeeping and maintenance teams to ensure that similar issues do not occur in the future. We understand the importance of a good night's sleep and will take immediate action to rectify the situation with the pullout bed.Your satisfaction is our top priority, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 - Ok

David

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I did not like the surprise $28 per night parking!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 8 de mai. de 2024
Dear Valued Guest,Thank You for the review .We apologize for any inconvenience or surprise caused by the parking fee during your stay. We understand that unexpected charges can be frustrating, and we regret any inconvenience this may have caused.Your feedback is valuable to us, and we will review our communication processes to ensure that our guests are fully informed about any additional fees in the future.We appreciate your understanding and hope that you will give us another opportunity to exceed your expectations on a future visit.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Shanika, Edmonton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Arjun Tataria em 8 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Galo

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I have always enjoyed the
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 8 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

Jake

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 17 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Leah Corazon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The Conceirge & staff are accommodating. Nice restaurants and convenient.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Arjun Tataria em 8 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

Asadeq

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Arjun Tataria em 8 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 - Terrível

Jamie

The hotel boasts of a free shuttle, but unfortunately you can't reach them to access it. We called for 90 minutes with a 2 year old and a 4 year old before finally having to pay $48 for a taxi, which the hotel refused to reimburse.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 12 de mai. de 2024
Dear Valued Guest,We apologize for the inconvenience you faced trying to access our complimentary shuttle service. Your feedback is crucial, and we'll investigate the issue to improve our service. We regret any inconvenience caused and appreciate your patience. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 - Insatisfatória

Jane

Viagem com a família
Pontos negativos: Serviço e funcionários e comodidades
Breakfast was included but the line up was too long on the weekend to reasonably wait if you had someplace to be. Our room also wasn't cleaned on the weekend. I asked for coffee for the morning and fresh towels and after asking three times I still have neither as of 11:00 PM.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Arjun Tataria em 5 de mai. de 2024
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us, and we regret that we fell short of meeting your expectations. We're working diligently to address the issues you've raised with our breakfast service, room cleaning, and responsiveness to guest requests. Please know that we take your comments seriously and will use them to improve our services moving forward. If there's anything else we can do to make it right, please don't hesitate to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

Lia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Arjun Tataria em 8 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Olanrewaju

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Arjun Tataria em 8 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

Mark

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Arjun Tataria em 8 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Sarah

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 5 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Bruce

Viagem a dois
Everything
Hospedou-se por 1 diária em abr. de 2024
Resposta de Arjun Tataria em 5 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Jayne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 5 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 - Terrível

Greg

I didnt like the hidden costs & the fact that I never got a receipt to review them. WHat was initially going to cost me a little over $100 ended up somehow being $300. Apparently there was some kind of deposit which they never mentioned to me that was charged to my card. How can I dispute this? I need to contact someone at the hotel in Accounting. Also, Expedia listed it in Canadian dollars on the website. WHen I saw a bill, it was converted to USD. Again, false representation! I am super angry at this all & will never use either service again. I need a contact from Expedia to explain this to me.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Service Manager em 4 de mai. de 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration caused by the billing discrepancies you encountered during your recent stay.Upon reviewing your account, we've taken immediate action to address the issues you've raised. We can confirm that the security deposit of 100 has been released from our end.Your total charges for your stay amount to 169 plus tax, which in Canadian dollars equals CAD 202.43. We understand the importance of transparency and accuracy in billing, and we regret any oversight in providing you with a clear breakdown of charges.We sincerely value your feedback and your patronage. Rest assured, we are committed to continually improving our services and ensuring a seamless experience for all our guests.If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to help.

8/10 - Boa

Daphne, Paradise

Viagem em grupo
Clean
Hospedou-se por 1 diária em mai. de 2024
Resposta de Arjun Tataria em 5 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Bibek

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location . Amazing food and customer services along with complementary pick up and drop off from the airport . I would definitely come back here again in future .
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Arjun Tataria em 2 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Bupe

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Poor parking.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Arjun Tataria em 2 de mai. de 2024
Dear Valued Guest,Thank you for your lovely review! It brings us great joy to know that you had a wonderful experience during your stay with us. Your kind words truly motivate our team to maintain our high standards of service.We understand that parking may have been a bit of a challenge, and we apologize for any inconvenience it may have caused. We continuously strive to improve our facilities and amenities, and your feedback helps us identify areas where we can enhance the guest experience.Should you require any assistance or have any further feedback, please feel free to reach out to us at any time. We're always here to ensure your stay with us is as comfortable and enjoyable as possible.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 - Insatisfatória

Staci, North Bay

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza
Hair on the floor when I checked in. Shuttle didn’t arrive as scheduled. And when tried to contact the hotel they did not answer the phone.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Gary

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Arjun Tataria em 2 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 - Insatisfatória

Mark

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
The place is nice. Stayed for two nights. There was no room service. No one answered the phones for hours. Had to walk across the street to get food. When I checked out , instead of handing me back my $250 damage deposit, they took another $250 by accident. Still owe me $500 as I caught it later. Could be better overall
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Arjun Tataria em 30 de abr. de 2024
Dear Valued Guest,Thank you for sharing your experience with us. We're genuinely sorry to hear about the inconveniences you encountered during your stay. Rest assured, your feedback is invaluable, and we're committed to addressing these issues promptly. We apologize for the lack of room service and the delayed response on the phones, as well as the error with your damage deposit. Your satisfaction is our priority, and we're working diligently to ensure a smoother experience for our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved stay. If there's anything further we can do to make amends, please don't hesitate to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Enrique

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Arjun Tataria em 2 de mai. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Chanchal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Arjun Tataria em 30 de abr. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

Natalia B.

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good generally
Hospedou-se por 1 diária em abr. de 2024
Resposta de Arjun Tataria em 30 de abr. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Ahsan ul

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Arjun Tataria em 30 de abr. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 - Ok

Rodolfo

Pontos negativos: Serviço e funcionários
They had construction next door
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Arjun Tataria em 30 de abr. de 2024
Dear Valued Guest,We apologize for the inconvenience caused by the construction outside. We're actively working to minimize its impact on our guests' mobility. Thank you for your feedback, and we hope to welcome you back under better conditions.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

Lavinia

Hospedou-se por 1 diária em abr. de 2024
Resposta de Arjun Tataria em 30 de abr. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

Gerhard

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Close to the terminal
Hospedou-se por 1 diária em abr. de 2024
Resposta de Arjun Tataria em 30 de abr. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 - Terrível

J

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Service client pourri
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Arjun Tataria em 12 de mai. de 2024
Dear Valued Guest,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We strive to provide the best service possible and will take your comments into consideration as we continue to improve. If there's anything specific you'd like to address, please feel free to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 - Boa

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
construction outside limiting mobility
Hospedou-se por 1 diária em abr. de 2024
Resposta de Arjun Tataria em 30 de abr. de 2024
Dear Valued Guest,We apologize for the inconvenience caused by the construction outside. We're actively working to minimize its impact on our guests' mobility. Thank you for your feedback, and we hope to welcome you back under better conditions.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

lana

Viagem com a família
Pontos positivos: Comodidades
Really nice hotel
Hospedou-se por 1 diária em abr. de 2024
Resposta de Arjun Tataria em 28 de abr. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Thank You & Regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Nicole

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was clean
Hospedou-se por 1 diária em abr. de 2024
Resposta de Arjun Tataria em 28 de abr. de 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Thank You & Regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 - Excelente

Zachary

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Only stayed here for one night after flying in to Pearson. There is a convenient and free airport shuttle, and the room was comfortable with dining options nearby. Would recommend for a stay near the airport.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Arjun Tataria em 28 de abr. de 2024
Dear Valued Guest,Thank you for choosing to stay with us and for sharing your positive experience. We're glad to hear that you found our convenient and free airport shuttle service helpful and that you enjoyed the comfort of your room. It's great to know that you found dining options nearby to your satisfaction. We appreciate your recommendation and look forward to welcoming you back for another pleasant stay near the airport. Safe travels!Thank You & Regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport