Banho público

Avaliações de &Here TOKYO UENO

2.5 out of 5
&Here TOKYO UENO
Ueno 2-chome 11-18, Tokyo, Tokyo

Avaliações

9,6

Extraordinária

Nota 10 - Excelente. 167 de 208 avaliações" "
Nota 8 - Boa. 36 de 208 avaliações" "
Nota 6 - Ok. 3 de 208 avaliações" "
Nota 4 - Insatisfatória. 2 de 208 avaliações" "
Nota 2 - Terrível. 0 de 208 avaliações" "

9,8/10

Limpeza

9,4/10

Serviço e funcionários

9,8/10

Comodidades

9,6/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Lee

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room is large and good for friends gathering
Hospedou-se por 3 diárias em mai. de 2024
Resposta de &Here TOKYO UENO em 25 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like your rooms.If you like, please try to stay another type room next time.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Tommy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Self check-in and check-out processes were efficient. Brand new hotel establishment with corridors on each levels wrapped around an open air courtyard, quiet unique in this sense. Generous supplies of tea bags and other amenity items. Only downside is room could be a bit tight if you have more than two full size luggages, you would need to lay them out on the couch. Right opposite to Ueno Park by 3 minutes walk.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de &Here TOKYO UENO em 25 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We are happy to hear that you like our amenity bar and the lobby.Regarding as your room design, we are sorry for the inconvenience.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Ai Ju

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We travelled with small children, and the convenience of location was excellent. Room was spacious, kids loved the bunk bed the extra tatami area. We couldn’t asked for more and would highly recommend staying here
Hospedou-se por 3 diárias em mai. de 2024
Resposta de &Here TOKYO UENO em 25 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. Especially, we are happy that your children like your room.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

YIHSIN

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
優點 1. 員工的素質很好 2. 離御徒町站和上野站都算近 3. 房間很大,舒適明亮(幸運被升等) 4. 浴室浴缸都很大,14 F大澡堂也很讚 5. 吹風機好好吹,洗沐用品品質優 6. 步行1分鐘就到上野公園 7. 冰箱很大,餐具也很齊全 8. 綠建築 缺點 1. 週遭特殊行業真的很多 2. 連續住宿只會更換毛巾浴巾,房間不會打掃
Hospedou-se por 2 diárias em mai. de 2024
Resposta de &Here TOKYO UENO em 23 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. Also, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.As your room cleanning, we apologize for the inconvenience.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Kelly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love how close it was to the station and other places around. Friendly staff and plenty of amenties
Hospedou-se por 3 diárias em mai. de 2024
Resposta de . em 21 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.It is a great honor to like hotel location.And, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Man Ki Priscilla

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de &Here TOKYO UENO em 22 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Lee

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Environment is nice
Hospedou-se por 4 diárias em mai. de 2024
Resposta de . em 21 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Lydia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024
Resposta de . em 21 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Minami

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
飯店內部環境很好、員工素質也很好、飯店地理位置也不錯!可惜周圍是風化區⋯⋯晚上隔音也不太好會聽到唱歌的聲音
Hospedou-se por 3 diárias em abr. de 2024
Resposta de . em 21 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.And, it is a great honor to like hotel location.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Cho Wing

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
excellent
Hospedou-se por 5 diárias em mai. de 2024
Resposta de . em 21 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Pearl

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really good! Lots of amenities nearby and the room was so spacious! The onsen at the top floor was also really nice!
Hospedou-se por 5 diárias em mai. de 2024
Resposta de . em 21 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like your rooms.If you like, please try to stay another type room next time.And, we are glad to hear that you like our hotel public bath.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Ricky

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location. Very convenience for food, transportation and shopping. Staff is very helpful.
Hospedou-se por 6 diárias em mai. de 2024
Resposta de . em 21 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.It is a great honor to like hotel location.And, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Po Yiu

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff are very nice and helpful
Hospedou-se por 1 diária em mai. de 2024
Resposta de . em 21 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Lee Kwan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
有小廚房, 有洗衣機, 房間很大, 整潔, 離京成上野/上野站10分鐘路程。
Hospedou-se por 1 diária em mai. de 2024
Resposta de . em 17 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like your rooms.And, it is a great honor to like hotel location.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Ivona

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
4人房,空間濶,超新正,整齊,附近公園,境靚,附近多野食,員工態度有禮,下次去東京會再次入住和推薦朋友
Hospedou-se por 2 diárias em mai. de 2024
Resposta de . em 16 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.And, it is a great honor to like hotel location.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Anthony

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked that the room was spacious, hotel close to the station, park right in front of the hotel, and friendly helpful staff!! I'll definitely stay in this hotel again when I come back to Ueno.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de &Here TOKYO UENO em 16 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.In this time,we are glad to hear that you like our hotel whole stay.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Jip

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel is newly opened. Design and state is modern and very nice. Small inner patio garden was a nice design touch. Free bathroom amenities in lobby. Rooms were efficient organized. Beds were very comfortable. Small kitchen and fridge was a nice option. Which we did not use. Hotel facing Ueno park & Ueno Zoo. Lawson/7 eleven around the corner. No hinder of the nightlife street behind the hotel. Safe for kids and families. Convenient to explore Tokyo. Subway and JR stations nearby. Akahibara only minutes away. Shibuja and Shinjuki reachable within 30 min. 40 min Kensei Skyliner airportexpress to/from Narita very nearby. Recommended for families to explore Tokyo. Will return if we come to Tokyo again.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de &Here TOKYO UENO em 16 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to choose for Tokyo sightseeing trip.We are glad to hear that you like your rooms.If you like, please try to stay another type room next time.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Wan Chi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em mai. de 2024
Resposta de &Here TOKYO UENO em 16 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Cole

Hospedou-se por 13 diárias em abr. de 2024
Resposta de &Here TOKYO UENO em 15 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

MURAYAMA

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ホテルも綺麗でお値段共に良かったです。 最上階には大浴場もあり、清潔感もあり◎ 部屋のホテルも浴室とトイレが分かれていてとても良かったですし、ホテルなのに部屋の入り口で靴を脱いで上がれるので嬉しかったです。 近くにコンビニもあるし歩いて食べに行けるご飯屋さんもあるし、かといって騒がしい事もなく、個人的に大満足でした。 次もまた泊まりたいと思えるホテルでした!
Hospedou-se por 1 diária em mai. de 2024
Resposta de &Here TOKYO UENO em 16 de mai. de 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せくださり厚く御礼申し上げます。 ご滞在中、ホテル滞在を満喫して頂けたようで私共スタッフも嬉しく思います。大浴場からの景色もご堪能頂けましたでしょうか。 今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。MURAYAMA様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー

10/10 - Excelente

SEONGHUN

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de &Here TOKYO UENO em 15 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Sophia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property was excellent for the requirements of our family and our trip. We wanted to stay close to Ueno train station, so this property was only a short flat walk which made it access with suitcases. The room was amazing, very spacious and clean, just immaculate. We chose the ciry view family room, and although the view wasnt anything spectacular (our room overlooked a strip club) it was relatively quiet. Maybe next time i would stay overlooking the park, as the park across the road is beautiful. Staff were very helpful at using the self serve check in desks. Felt it was a fantastic hotel for the price we paid, could not fault it.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de &Here TOKYO UENO em 11 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. Regarding as the room view, it is different for kind of room type. If you like, please try to reserve the opposit side view.Also, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

8/10 - Boa

ゆりこ

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de . em 10 de mai. de 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。当ホテルをお気に召していただけたようで、私共も大変嬉しく存じます。 今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。またのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー

10/10 - Excelente

Hiromi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
大浴場が最高でした 家族でキッチンのある部屋に泊まりました 冷蔵庫も大きく 新しくとても清潔でした
Hospedou-se por 1 diária em mai. de 2024
Resposta de . em 7 de mai. de 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せくださり厚く御礼申し上げます。 大浴場やお部屋など、当ホテルをお気に召していただけたようで、私共も大変嬉しく存じます。 今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。またのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー

10/10 - Excelente

Elvira

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
New property! Every is clean and nice!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de &Here TOKYO UENO em 6 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will try hard to keep clean our facility.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

8/10 - Boa

Ohashi

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em mai. de 2024
Resposta de . em 7 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Yasumasa

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em mai. de 2024
Resposta de . em 7 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

8/10 - Boa

wai yu

Pontos positivos: Limpeza, serviço e funcionários e comodidades
隔音不太理想,不時聽到樓上小朋友在房內奔跑腳步聲 其他設施都很滿意,地理位置亦很好
Hospedou-se por 3 diárias em abr. de 2024
Resposta de &Here TOKYO UENO em 6 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.As your stay, We apologize for inconvenient for noise.Other point than that, we are glad to hear that you like our hotel. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

ミツヒロ

Hospedou-se por 1 diária em mai. de 2024
Resposta de &Here TOKYO UENO em 25 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

8/10 - Boa

アヤ

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mai. de 2024
Resposta de &Here TOKYO UENO em 6 de mai. de 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せくださり厚く御礼申し上げます。 ご滞在はごゆっくり頂けましたでしょうか。万が一気になった点などございましたら、お申し付けくださいませ。今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。アヤ様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー

10/10 - Excelente

ヨシヒサ

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
記念日で宿泊しましたがスタッフの対応も丁寧、親切でチェックアウトの時間に間に合わなくなりそうな時ホテルの人に相談したらこころよくせっかくの記念日だし、いいですよと言ってくれた事がすごく助かりました。 また都内の宿泊はお願いしたいです。
Hospedou-se por 1 diária em mai. de 2024
Resposta de &Here TOKYO UENO em 4 de mai. de 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せくださり厚く御礼申し上げます。この度はお祝いを兼ねたご宿泊ありがとうございます。良いご滞在になりましたでしょうか?私達スタッフも記念日に携われたこと、心から嬉しく思います。またスタッフへの嬉しいお言葉も頂戴し、スタッフ1人1人の励みとなります。また是非皆様揃っていらっしゃってください。今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。ヨシヒサ様のまたのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー

10/10 - Excelente

Kay

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Brand new hotel, nice and clean room, big bathtub and strong shower. Public bath is great too. Next time have to book a room with park and lake view.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de . em 3 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like your rooms.If you like, please try to stay another type room next time.And, we are glad to hear that you like our hotel public bath.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Kate

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de . em 3 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Moon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Spacious room. Staff was courteous and attentive.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de . em 1 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

8/10 - Boa

Hoi Ling

Pontos positivos: Serviço e funcionários
新酒店很舒適,但如果住2樓望街景,夜晚會很嘈。床單被套有血漬,清潔服務需要改善。
Hospedou-se por 6 diárias em abr. de 2024
Resposta de . em 29 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We apologize for the inconvenience caused regarding the cleaning. We will do our best to prevent the same thing from happening again.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Monique

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to train station, park and zoo across the road, everything was in walking distance, fantastic hotel
Hospedou-se por 4 diárias em mar. de 2024
Resposta de &Here TOKYO UENO em 29 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. Have you had special memories?We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

8/10 - Boa

wai yu

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de &Here TOKYO UENO em 29 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.How was your stay?If you have the point you worried about, please let us know.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Vanessa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
One of the best hotels we’ve ever stayed at! Will definitely book to stay here again. Excellent location, good sized room for a family of 5, walking distance to transport, shops and tourist attractions, excellent onsen, laundry facilities and very friendly/helpful staff. We loved everything!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de . em 26 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation.And, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

mie

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
凄く楽しい時間を過ごさせていただきました。 また伺いたいと思います。ありがとうございました
Hospedou-se por 2 diárias em abr. de 2024
Resposta de . em 26 de abr. de 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せくださり厚く御礼申し上げます。 当ホテルをお気に召していただけたようで、私共も大変嬉しく存じます。 今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。またのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー

6/10 - Ok

Chris

Viagem com a família
We got given a room that didn’t match the description of what we had booked. I spoke to the front desk staff - it took a while for them to understand and then they got their shift manager. He offered us an upgrade which we understood could accomodate a family of 5. When we got to the room, the beds weren’t big enough for us all so my husband and I shared a single bed and hardly slept. I feel the descriptions and photos of the rooms should match what is actually available.
Hospedou-se por 1 diária em abr. de 2024
Resposta de . em 26 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are very sorry that you were not able to get a good rest.We will consider the photos.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

6/10 - Ok

Kaho, Naritashi

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
チェックインを機械で行う際、何度も失敗した。 その時横にスタッフが隣に2人いたが、ただ立って見ているだけで声かけもなく助けてくれないところに不親切さを感じた。 最終的に旅客情報が書いてある紙を見せられて「この通りに名前を入力してください」と指示された。 そこまで情報が分かっているのならチェックインを代わりにしてくれれば親切であると感じた上、他の旅客の情報も書いてある紙を提示してくるのはセキュリティ的に不安も感じた。 マニュアル通りの対応で第一印象がとても悪かった。 施設自体は清潔でアクセスも良くとても良いだけに残念である。
Hospedou-se por 1 diária em abr. de 2024
Resposta de &Here TOKYO UENO em 25 de abr. de 2024
この度は&Here TOKYO UENOにご宿泊いただきまして誠にありがとうございました。また、貴重なご意見をいただき重ねて感謝申し上げます。チェックイン時において、こちらのサービスが行き届いておらず大変申し訳ございませんでした。また、セキュリティ面においてもご不安ご不快なお気持ちにさせてしまい、深くお詫び申し上げます。頂いたご意見内容に関しましては、スタッフ内で既に共有させて頂きました。今後はより良いサービスへと転じていき、是非またお越し頂けるよう励んで参ります。&Here TOKYO UENOフロントマネージャー

10/10 - Excelente

John

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, great baath ,helpful stafg
Hospedou-se por 5 diárias em abr. de 2024
Resposta de . em 23 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.It is a great honor to like hotel location.And, we are glad to hear good comment for our staff.Our hotel staff one by one could have a lot of encouragement.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Wing Ho

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de &Here TOKYO UENO em 25 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

??

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
新しいこともあって、すごく清潔感がありました。 ファミリールームの匠に宿泊しましたが、子供が2段ベットに大喜びでした! へやも広くて、ダイニングテーブルが置いてあるくらいの広さです!温泉もすごくよかったです!
Hospedou-se por 1 diária em abr. de 2024
Resposta de . em 23 de abr. de 2024
この度は、数あるホテルの中から&Here TOKYO UENOにご宿泊いただき、誠にありがとうございます。また、ご滞在のご感想をお寄せくださり厚く御礼申し上げます。 お部屋も大浴場もお気に召していただき大変うれしく思います。 今後もお客様一人ひとりがおくつろぎいただけますよう、より一層精進を重ねて参ります。またのご来館を、スタッフ一同心よりお待ち申し上げております。&Here TOKYO UENOフロントマネージャー

10/10 - Excelente

Pak Yin

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 4 diárias em abr. de 2024
Resposta de . em 23 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

8/10 - Boa

Daniel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em abr. de 2024
Resposta de . em 23 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

Vadim, Brooklyn

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Very well maintained. Best for the families.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de &Here TOKYO UENO em 22 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear your good voice.Because our hotel is much mainly family, we are happy to hear that you could stay comfortable.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

8/10 - Boa

chi ting

Hospedou-se por 3 diárias em abr. de 2024
Resposta de . em 12 de mai. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

8/10 - Boa

CLOTILDE

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Famille de 4 personnes dont deux enfants de 4 et 7 ans, chambre idéale conforme à la photo. L'espace était grand pour Tokyo et confortable. La literie parfaite avec chacun notre lit. Nous avons aimé cette chambre d'hôtel et reviendrons pour notre prochain voyage à Tokyo. Le quartier de uneo est sympa restau shopping ( les bars d'hôtesses de la rue derrière l'hôtel ne sont pas dérangeant quand vous empruntez la rue le soir même pour les enfants car ils sont plutôt discrets et peu bruillants.)
Hospedou-se por 2 diárias em abr. de 2024
Resposta de . em 21 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.Also, we appreciate for your feedback for your hotel stay.We are glad to hear that you like your rooms.If you like, please try to stay another type room next time.We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager

10/10 - Excelente

watunya

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de . em 22 de abr. de 2024
Thank you for choosing our &Here TOKYO UENO from all the choices possible.We are glad to hear that you like our hotel. It is a great honor to much your expectation. We will work hard for guest could have a relax time from now on.We all the staff sincerely wait for you come again.&Here TOKYO UENO Front Manager