Fachada da propriedade

Avaliações de Wine Country Inn & Cottages Napa Valley

4 out of 5
Wine Country Inn & Cottages Napa Valley
1152 Lodi Lane, St. Helena, CA

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 421 de 639 avaliações" "
Nota 8 - Boa. 142 de 639 avaliações" "
Nota 6 - Ok. 42 de 639 avaliações" "
Nota 4 - Insatisfatória. 21 de 639 avaliações" "
Nota 2 - Terrível. 13 de 639 avaliações" "

9,4/10

Limpeza

9,2/10

Serviço e funcionários

8,6/10

Comodidades

9,0/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I injoyed The country style of The hotel. The only 2 things that need an improvement: the shower boxe too tight and the shower pressure.

10/10 - Excelente

Janayna Tiemi, Londrina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
St. Helena - Napa Valley
O hall do hotel é aconchegante com ótimo café da manhã e com degustação de vinhos e aperitivos no fim do dia, incluídos na diária. O pessoal é simpático e atencioso. O quarto com lareira e sacada para os vinhedos é grande e muito confortável, além da decoração rústica, bonita e criativa.

10/10 - Excelente

LUIS

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel in the middle of vineyards
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Raquel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice and quiet
Hospedou-se por 1 diária em mai. de 2024
Resposta de Justin - General Manager em 27 de mai. de 2024
Thank you for leaving us with a wonderful review. Our team looks forward to welcoming you back during your next trip to the Napa Valley.

10/10 - Excelente

Alon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The place is clean. The bed is comfortable. The view is gorgeous. Lots of privacy super quiet. The breakfast was good. Highly recommended.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Justin - General Manager em 13 de mai. de 2024
We appreciate you taking the time to leave us with such a wonderful review. The calm and serenity that can be found on property is hard to match. We hope to have you back with us again the next time you need a peaceful escape to the Napa Valley.

10/10 - Excelente

Lorraine, Merced

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
SO love staying here!!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Justin - General Manager em 10 de mai. de 2024
Thank you for taking the time to provide our team with such a wonderful rating. We are thrilled to see you had a wonderful stay with us. Hopefully we can have you back again soon for another wonderful wine country experience.

8/10 - Boa

Kris

Viagem em grupo
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Enjoyed.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Justin - General Manager em 3 de mai. de 2024
Thank you for taking the time to leave our team a positive review. We are glad to hear that you enjoyed your stay. We hope to welcome you back to stay with us again soon.

10/10 - Excelente

sarahi

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyed the amenities the property offered. Pool, Jacuzzi, walked along the nature and nearby vineyards. Very peaceful and clean. Morning breakfast was simple and tasteful.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Justin - General Manager em 2 de mai. de 2024
Thank you for taking the time to leave such a wonderful review. You captured wonderfully what to expect when they stay with us. We hope to have you back with us again soon.

10/10 - Excelente

Teresa

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The location is serene and tranquil. The grounds and landscaping are impeccably cared for. The view from our room was breathtakingly beautiful. We will most certainly share with family and friends!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Justin - General Manager em 29 de abr. de 2024
We are thrilled to hear you had such a wonderful experience during your stay with us. Our team is grateful that you took the time to leave a review. You could not have picked a better time to visit the Napa Valley. We hope to welcome you back again soon.

8/10 - Boa

Gavin, Groton

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Justin - General Manager em 29 de abr. de 2024
Thank you for taking the time to rate our property. We are happy to see you enjoyed your stay. Our team looks forward to welcoming you back during your next trip to the Napa Valley.

10/10 - Excelente

Cassandra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Justin - General Manager em 1 de abr. de 2024
We are thrilled to see you had an excellent stay with us. Our team looks forward to welcoming you back with us again soon.

8/10 - Boa

Bianka

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de Justin - General Manager em 25 de mar. de 2024
We are glad to see you had a nice stay with us. Our team hopes to welcome you back during your next trip to the Napa Valley.

8/10 - Boa

Jacquie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Site enchanteur
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Justin - General Manager em 19 de mar. de 2024
Thank you for taking the time to leave us with a positive review. We are thrilled to see that you enjoyed your stay.

6/10 - Ok

Kinjal

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Justin - General Manager em 12 de mar. de 2024
Thank you for taking the time to leave us with a review of your recent stay. If you have any additional feedback, we would love to hear from you.

10/10 - Excelente

jeff

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Justin - General Manager em 1 de mar. de 2024
Thank you for leaving our team such a wonderful rating. We look forward to welcoming you back on your next trip to the Napa Valley.

10/10 - Excelente

agnes

Viagem em grupo
Perfect location
Hospedou-se por 1 diária em fev. de 2024
Resposta de Justin - General Manager em 27 de fev. de 2024
Thank you for rating our property. We are excited to know that you have an excellent stay with us. Our team looks forward to welcoming you back with us again soon.

6/10 - Ok

Arno, Spangenberg

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
Für diese Zimmerpreise sollte es mehr Service geben. Nicht einmal die Bereitschaft auf Wunsch eine Eierspeise zu erhalten, ist wie wir meinen Ungenügend. Statt dessen gab es eine Quiche vermutlich aus dem Froster. Der Rest des Frühstücks war ohnehin spärlich. Furchtbares Erlebnis in einer sonst sehr schöne Immobilie mit toller Lage, SCHADE
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Justin - General Manager em 22 de fev. de 2024
Thank you for leaving our team with some feedback after your recent stay with us. I am sorry the inability to make specialty items upon request affected your stay. I was the one that spoke with you when you made the request and as I mentioned at that time, we do not make specialty items as we are not able to accommodate the additional requests that always follow from other guests once we have made an exception. I can assure you that quiche and frittata we make are never frozen and made here in house by our team. We are glad to hear that you enjoyed the property and our location. We wish you the best.

10/10 - Excelente

Steven

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Such a beautiful property, well worth the price.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Justin - General Manager em 17 de fev. de 2024
We are thrilled to hear you found our property to be a great value. Thank you for taking the time to leave us with a quick review and we hope to see you again soon.

8/10 - Boa

MIRASOL, ALAMEDA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Justin - General Manager em 17 de fev. de 2024
Thank you for staying with us. We appreciate you leaving us a positive rating after your visit. We hope to have you back with us again during your next trip to the Napa Valley.

8/10 - Boa

Julia

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Justin - General Manager em 20 de fev. de 2024
Thank you for leaving us a rating after your recent stay. We hope you have a wonderful time at the property and look forward to welcoming you back on your next visit to the Napa Valley.

8/10 - Boa

Netsiri

Pontos positivos: Limpeza
Breakfast period of time is too short
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Justin - General Manager em 13 de fev. de 2024
We appreciate you staying with us. Thank you for providing feedback from your visit. We look forward to welcoming you back again soon.

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Terrible
Went to check in for my stay and was told that they didn’t have a room for me even though I booked it in December and then upgraded the room in January, as I was planning to get engaged that day. They didn’t bother to look for any open rooms and insisted I canceled the reservation but I showed them I never did and was charged for my stay. They then said I need to figure out where I’m staying because they can’t accommodate me and my fiancé. Wouldn’t recommend this place to anyone and if you want to stay somewhere that has better service and rooms stay at the Harvest Inn. Harvest Inn accommodated us right away hassle free.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Justin - General Manager em 8 de fev. de 2024
We regret that you were not able to stay. We are working with Expedia to determine what caused both of your reservations to be sent over to our system as cancelled. We have already ensured that Expedia has processed the refund to your reservation and their team should be in contact with you regarding the timing of that refund. We were notified on Saturday that the refund was processed by them. We would have loved to have you stay with us, but we did not have a room available to meet your reservation needs. I was on the phone with our Guest Services agent when they recommended the Harvest Inn as a wonderful alternative to our property in an attempt to assist with finding you reasonable accommodations elsewhere. I am happy to hear that the alternate property we recommended was satisfactory. We do our best to avoid this type of experience and regret that we were not able to have you stay with us. Please reach out to me directly if you would like to return to our property. I would love to do all I can to help ensure your next stay leaves you with a mor positive experience.

10/10 - Excelente

tatiana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
View and balcony was awesome. Will definitely come back when weather is right. Breakfast was super good one and with view its located on a hill kinda. One minus ! Not sure but for some rea a on it was smth in a garbage bin near a table ( like when they cleaned forgot to clean the bin) and 2nd floor walk up - bear in mind
Hospedou-se por 1 diária em fev. de 2024
Resposta de Justin - General Manager em 5 de fev. de 2024
Thank you for taking the time to leave our team with such a wonderful review. We are thrilled to hear that you had a great stay with us and appreciate you taking the time to provide us with some areas we can grow and improve in. Hopefully we will have you back with us again on your next trip to the Napa Valley.

6/10 - Ok

Talia

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Good location in st. Helena. The room was big and comfortable but the corridor outside our room was dirty. I complained twice about the dirt but it seems no one cared to take an action on it. The dirty area we saw when we checked in was there when we checked out… Breakfast is very basic. Overall we expected much more for the price we paid. For a similar price we stayed in nicer hotels in the area.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Justin - General Manager em 5 de fev. de 2024
We appreciate the time you took to provide us with some feedback after your stay this weekend. I am sorry you were not satisfied with the response time from our team regarding the cleanliness status of the hallway outside your room. With extreme weather conditions taking place during your stay, we worked hard keep up with clearing debris. We will be reviewing with our team how we could have better prioritized your request and how we can improve moving forward. We hope to welcome you back to the property again in the future and provide you with a more positive memory of our property.

10/10 - Excelente

Jennifer

Hospedou-se por 1 diária em fev. de 2024
Resposta de Justin - General Manager em 24 de mar. de 2024
Thank you for leaving us with such a positive rating! We hope to have you back with us again soon.

10/10 - Excelente

Brian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location! 5 minute drive into downtown st Helena. Very peaceful. Great breakfast.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Justin Sterling - General Manager em 29 de jan. de 2024
Thank you for staying with us and taking the time to leave our team with a such a positive review. Our location is ideal for visiting countless wineries and we are glad you found the grounds peaceful for relaxing after a long day of adventuring. We hope to have you back with us again soon.

10/10 - Excelente

William

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place
Very nice place. Rooms are well designed and furnished. Grounds are great. Pool and spa very well maintained and warm even on a very cold winter day.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Justin Sterling - General Manager em 15 de jan. de 2024
Thank you for taking the time to leave us with a wonderful review. Our hot tub is always a hit on cool winter days. We are glad you had the chance to enjoy it. We hope to have you back with us again during your next trip to the Napa Valley.

10/10 - Excelente

Firouzeh

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Justin - General Manager em 10 de jan. de 2024
Our team is excited to see you had a great stay. We hope to have you back with us again soon.

10/10 - Excelente

Marcia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Outstanding ... even in the rain!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
We are thrilled to hear that you had a wonderful stay with us. Our team looks forward to welcoming you back to the hotel during your next trip to the Napa Valley.

10/10 - Excelente

Rosemarie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
We are glad to see you had a memorable stay with us. Our team hopes to have you back in the near future.

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The location and property were very nice. The breakfast was pretty good and the staff were friendly. The room was spacious and mostly updated, including nice wood floors and a great bathroom. Unfortunately the room was not as clean as we would have expected. The sheets had stains on them, the tables were dusty as if they hadnt been cleaned in a long time, there was random tiny pieces of garbage on the floor and there was a pillow covered in dog hair. For the price we expected a lot more attention to cleanliness. For this reason along with the poor insulation we dont plan on returning.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
Thank you for taking the time to provide us with some feedback after your stay at the property. We regret that your stay did not leave you with a positive memory. Our team will be reviewing your comments and the experience you had with us as an opportunity to grow and improve our level of services to all guests.

10/10 - Excelente

Chia shen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
Our team is excited to see you had a great stay. We hope to have you back with us again soon.

10/10 - Excelente

Laura

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We will be back!
This is by far one of the better places we’ve stayed over the past three years. Only down side was the shower kept backing up. Once we reported it, they responded. It’s dog friendly, clean, quiet, and the staff is amazing.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
We appreciate you taking the time to leave us with such a wonderful review. Our team does their best to make sure issues like your shower do not affect our guests experience. Thank you for reporting your issue so we could resolve it right away. Our team looks forward to welcoming you back during your next trip to the Napa Valley.

2/10 - Terrível

hong, Palo Alto

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin - General Manager em 16 de jan. de 2024
We're sorry to see you did not enjoy your stay. Please feel free to contact us at anytime if you would like to provide any additional feedback.

6/10 - Ok

Amanda-Abundio

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
Thank you for taking the the time to score the property. Please feel free to reach out at anytime if you have any comments on how we could have improved your stay with us.

10/10 - Excelente

cindy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
quiet and beautiful
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
Thank you for staying with us. We are glad to see that you had a wonderful stay with us. We hope to have you back again soon.

10/10 - Excelente

Rekha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
Our team is excited to see you had a great stay. We hope to have you back with us again soon.

4/10 - Insatisfatória

Kabir

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Very unremarkable for the price. Not a luxurious property compared to others in its price range. Cottage was placed in the center of a parking lot. Spacious but unremarkable bathroom. Blase service. Woeful breakfast.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
We regret to read that you did not enjoy your stay with us. Our team will review your comments and see where we can best improve to be able to provide an elevated experience for all guests visiting our property.

10/10 - Excelente

Eunyoung

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
We are glad to see you had a memorable stay with us. Our team hopes to have you back in the near future.

10/10 - Excelente

jacob

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Quiet and quaint with excellent views. Large rooms at the inn.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
We are grateful for the time you took to leave a positive review of your stay with us. The views from our property are one of the things that sets us apart. We are glad you enjoyed them. Our team hopes to have you back during your next stay at in the Napa Valley

6/10 - Ok

Gurpreet

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Rooms are NOT cleaned everyday. Rooms are very noisy. Rooms were clean and well furnished. Location is excellent. parking is great along with EV chargers.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
Thank you for taking the time to leave our team with feedback after your stay. WE will be taking your comments and reviewing them with our team to ensure we take every opportunity to can to grow and elevate our services.

10/10 - Excelente

Robin

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful property and friendly people
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
Thank you for staying with us and for taking the time to provide us with a wonderful score after your visit. We love hearing from our guests and know what their experience was like. Our team looks forward to welcoming you back to the property during your next stay.

8/10 - Boa

Maria

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved the room, the cleanliness and the seating. Rooms seem recently renovated with high quality finishes. There is a restaurant close by called brasswood kitchen that we really enjoyed. The hotel staff also had a sweet welcome gift for us. The only downside for us was breakfast. It comes included with the room but it is the only thing that did not meat the expectation of a 4 star hotel. We ended up having breakfast out during stay even though breakfast is included. Overall I would stay here again. Just have the right expectation about breakfast.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
Thank you for taking the time to leave us with some feedback after your stay. We regret that our breakfast selection fell short of your expectations. We will ensure our team reviews what we can do to improve this amenity moving forward.

10/10 - Excelente

Jeanie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
We are glad you had a great stay with us. We hope to have you back with us again soon.

10/10 - Excelente

Carrie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The cottage was spacious and clean. Celebrating our first anniversary and they provided us with some complementary champagne. Breakfast was delicious! Staff was very welcoming and friendly!
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
Thank you for taking the time to leave us with such a positive review. Our team is happy we could be a part of your trip to celebrate.

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property was well kept, very clean.The surroundings with the vines nearby and the color of the surrounding foliage was beautiful. We liked the St.Helena and Calistoga was only 15 minutes away in either direction.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Justin - General Manager em 30 de nov. de 2023
Thank you for leaving a review after your recent stay. We are glad you enjoyed our property and we look forward to having you stay with us again soon.

10/10 - Excelente

Robert

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Justin - General Manager em 10 de jan. de 2024
Our team is excited to see you had a great stay. We hope to have you back with us again soon.

10/10 - Excelente

walter

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Justin - General Manager em 16 de nov. de 2023
We appreciate the wonderful rating! We are glad to know you had a fantastic stay with us.

10/10 - Excelente

joseph

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel and although out of town it’s so close to nearby towns and vineyards. Breakfast great
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Justin - General Manager em 15 de nov. de 2023
Thank you for leaving us with such a positive review after your stay. We hope to have you back with us again soon.