Dear Mr. Shahed,Thank you for staying with us.We would very much like to welcome you again soon and to have you try our highly- rated breakfast.Sincerely,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

Dear Mrs. Teodora,We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

Dear Guest,Thank you for your recent stay with us at Metropolitan Hotel Sofia, a member of Radisson Individuals.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about your experience and we are already looking into improving the issues you have raised.We apologize for the shortfalls and I am happy to let you know that we are soon starting a renovations project which will see the mattresses of the beds replaced, as well as all furniture in the rooms. We have already ordered a couple of new mats for the gym, as you have rightly pointed out that it needs to be replaced. We are still uncertain what seems to have stopped you from visiting out SPA center as during your period of stay we have had it open with its normal working schedule. Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

Dear Guest, Thank you for your feedback.We look forward to your next stay!Sincerely,Nikolay Milanov

Dear Guest, Thank you for staying with us and leaving your feedback.We look forward to welcoming you again soon!Sincerely,Nikolay Milanov

Dear Guest, Thank you for your feedback.We look forward to your next stay!Sincerely,Nikolay Milanov

Dear Guest, Thank you for sharing your feedback.Our team looks forward to welcoming you again soon!Sincerely,Nikolay Milanov

Dear Guest, Thank you for your feedback.We look forward to your next stay!Sincerely,Nikolay Milanov

Dear Guest, Thank you for your review.Our team is looking forward to welcoming you again soon!Sincerely,Nikolay Milanov

Dear Guest, Thank you for your feedback.We look forward to your next stay!Sincerely,Nikolay Milanov

Dear Mr. Andreas,Thank you for your great feedback.We look forward to your next stay!Sincerely,Nikolay Milanov

Dear Mr. Wilko,Thank you for your great feedback.We look forward to your next stay!Sincerely,Nikolay Milanov

Dear guest,We are grateful and proud to have received such a great score from your feedback.We look forward to your next stay with us.Sincerely,Nikolay Milanov

Dear Mrs. Stephane,Thank you for the excellent review. We are proud to have hosted you while in town.We look forward to your next stay!Sincerely,Nikolay Milanov

Dear Mr. Vurov,Thank you for your feedback.We are sorry that we have not been able to provide a service worthy of a higher score.We hope to be able to make up for it and create other memorable experiences together again soon!Sincerely,Nikolay Milanov

Dear Mark,Thank you for your review.We are glad to have hosted you for a comfortable stay..We look forward to your next trip to Sofia!Sincerely,Nikolay Milanov

Dear Iman,Thank you for your feedback.We are proud to have provided great service and a comfortable stay.We look forward to welcoming you again soon!Sincerely,Nikolay Milanov

Dear guest,We are sorry to see that we were not able to meet your expectations while staying with us.Our team is looking forward to welcoming you again soon and turning your impressions around for the better.Sincerely,Nikolay Milanov

Dear Mr. Anthony,Thank you for taking the time to review your stay with Metropolitan Hotel Sofia, a member of Radisson Individuals.We are glad to have hosted you while in town and are sorry to read that you were disappointed by some aspects of it. Our own webpage states clearly what meal plan a guest has chosen for their stay, but we cannot guarantee the same for third party pages.Our management showed compassion and flexibility in your case and offered a discounted rate for the breakfast.On your check-out you were also provided with a complimentary airport shuttle to show again, our hospitality and strive for providing a comfortable stay.Our team is looking forward to your next trip to town and welcoming you again.Sincerely,Nikolay Milanov

Dear Mrs. Rowena,Thank you for the excellent feedback. We hope to welcome you again on your next trip to town.Sincerely,Nikolay Milanov

Dear Mr. Yildiz,Thank you for rating your experience at Metropolitan Hotel Sofia, a member of Radisson Individuals.We are proud to have provided an accommodation worthy of such an excellent feedback.We look forward to your next stay!Sincerely,Nikolay Milanov

Dear Guest,Thank you for taking the time to review your stay at Metropolitan Hotel Sofia, a member of Radisson Individuals.We are proud to have received such an amazing feedback. Our team is eager to welcome you again!Sincerely,Nikolay Milanov

Dear guest,We are sorry to see that we were not able to meet your expectations while staying with us.We hope to welcome you again and make up for any of the shortcomings you might have experienced.Sincerely,Nikolay Milanov

Dear Mr. Danail,Thank you for sharing your feedback after the stay with us.We are proud to have offered service worthy of the highest possible score.We are looking forward to your next stay!Sincerely,Nikolay Milanov

Dear Guest,Thank you for taking the time to review your stay at Metropolitan Hotel Sofia, a member of Radisson Individuals.We value all guest feedback and would like to know on which occasion did our team let you down and was horrible and unfriendly with you. We would appreciate if you tell us more about it.We hope to be able to resolve any standing issues and to welcome you again!Sincerely,Nikolay Milanov

Dear Mr. Jatinder,Thank you for staying with us yet again.We are proud to have met your every expectation.Our team is looking forward to welcoming you again!Sincerely,Nikolay Milanov

Dear Mr. Vurov,Thank you for the kind words and deciding to share your impressions.We are looking forward to welcoming you again!Sincerely,Nikolay Milanov

Dear Lalit,Thank you for sharing your feedback.We are proud to have hosted you for such an amazing experience!We look forward to seeing you again.Sincerely,Nikolay Milanov

Dear Guest,We are happy to see the review of your experience with us while in town.We look forward to your next stay!Sincerely,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

Dear Dimitrinka,Thank you for staying with us and reviewing your experience at Metropolitan Hotel Sofia, a member of Radisson Individuals.Sincerely,Nikolay Milanov

Dear Mr. David,Thank you for taking the time to review your stay!We appreciate your feedback for the kind words and also for giving us a direction to improve on.We will be happy to welcome you again!Sincerely,Nikolay Milanov

Dear Guest,Thank you for reviewing your stay with us.We are proud to have offered such excellent service.Our team is looking forward to your next stay!Sincerely,Nikolay Milanov

Dear Michael,Thank you for sharing your thoughts on the experience you had with us!Sincerely,Nikolay Milanov

Dear Vadym, Thank you for taking the time to review your stay at Metropolitan Hotel Sofia, a member of Radisson Individuals.We greatly appreciate all of feedback of all our guests.We understand that our rooms are not showcasing the latest in the accommodation furniture, as the one in our rooms has not been changed since our opening in 2008. This is however going to change very soon!We would like to let you know that we provide everything but hair conditioner in our bathrooms, including Shampoo, Body Lotion and Shower Gel.Our free transfer shuttle is available on every hour as we have to be sure that considering all variables on our way to and from the airport we can make it back in time for the next scheduled transport.Our hotel does offer breakfast boxes to everyone who would like to leave the hotel before the start of the breakfast. Our guests rate our BBoxes very highly too. Compensation, however is not possible for reservations not made directly with us.We hope you understand our standpoint and to welcome you again soon and turn your first impressions around for the better.Sincerely,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

Dear Guest.Thank you for the feedback!We look forward to your next stay.Sincerely,Nikolay Milanov

Liebe Mirella,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre persönlichen Erfahrungen mit uns zu teilen. Ihr Feedback hat einen immensen Wert und dient uns als treibende Kraft, um unsere erstklassigen Gastfreundschaftsdienste kontinuierlich zu verbessern.Wir bedauern zutiefst die Unannehmlichkeiten, die Ihnen während Ihres letzten Aufenthalts entstanden sind. Während wir sorgfältig Planen und Vorbereiten für notwendige Renovierungen, um die Standards des Hotels aufrechtzuerhalten, gibt es Situationen, in denen dringende Reparaturen notwendig werden, um einen nahtlosen Service rund um die Uhr sicherzustellen. Bitte wissen Sie, dass wir gerne eine kostenlose Zimmeränderung arrangiert hätten, um Ihre Bequemlichkeit zu gewährleisten, wenn Sie sich an uns gewandt hätten.Es erwärmt unsere Herzen zu erfahren, dass Ihr vorheriger Aufenthalt außergewöhnlich war, und wir hoffen aufrichtig, die Gelegenheit zu haben, Sie erneut willkommen zu heißen. Ich persönlich versichere Ihnen, dass Ihr nächster Besuch von der außergewöhnlichen Erfahrung geprägt sein wird, die Sie verdienen. Erlauben Sie mir, die Vorbereitungen für Ihren bevorstehenden Aufenthalt zu überwachen, und zögern Sie nicht, mich direkt unter martina.bojanska@radissonindividuals.com zu kontaktieren.Mit herzlichen Grüßen,Martina Bojanska General Manager

Dear Duncan,Thank you for taking the time to share your feedback from your visit to Metropolitan Hotel Sofia, a member of Radisson Individuals.We are delighted to read from your review that you enjoyed our breakfast buffet and we also appreciate you pointing out the excellent service you received from our team. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Metropolitan Hotel Sofia, a member of Radisson Individuals, I look forward to welcoming you back.Sincerely, Martina BojanskaGeneral Manager

Dear Iliana,Thank you for your amazing review!We are truly honored to read that you enjoyed your recent stay with us and it will be our pleasure to welcome you back soon. Sincerely, Martina BojanskaGeneral Manager

Dear Vanya,Thank you for taking the time to review your stay with us.We are proud to have offered you an exemplary experience while in town and are thankful for your guest insight and for helping us improve on future stays.We look forward to welcoming you again as our guest!Sincerely,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

Dear guest,Thank you for taking the time to review your stay with us.We are proud to have offered you an experience, which you rate so highly.We are excited to have you as our guest on your next visit to town.Sincerely,Nikolay Milanov

Dear Guest.We are glad to have provided excellent service for your stay in town!We look forward to your next stay.Sincerely,Nikolay Milanov

Dear Evgeni,Thank you for taking the time to review your experience with us.We are glad to see that everything was up to your expectations and managed to provide a memorable stay in Sofia.We look forward to your next visit!Sincerely,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals

Dear Angela, Thank you for taking the time to review your experience with us. It means a lot for our team to have left such you with such memories of your visit.We are looking forward to your next stay with us!Sincerely,Nikolay Milanov

Dear Angela, Thank you for taking the time to review your experience with us. It means a lot for our team to have left such you with such memories of your visit.We are looking forward to your next stay with us!Sincerely,Nikolay Milanov

Dear Kate,Thank you for your feedback.We are proud to receive such high praise.We look forward to your next stay!Sincerely,Nikolay Milanov

Dear Boyan, Thank you for sharing your thoughts about your stay with us.We are glad to have provided an experience, worth remembering.We are looking forward to welcoming you again soon!Best regards,Nikolay Milanov Metropolitan Hotel Sofia, a member of Radisson Individuals

Dear Mr. Zheng, Thank you for taking the time to share your feedback from your visit to Metropolitan Hotel Sofia, a member of Radisson Individuals.We are delighted to have received such an excellent review, which is exactly what our whole team is striving for. It is always a pleasure to have you as our guest and on behalf of all at Metropolitan Hotel Sofia, a member of Radisson Individuals, we look forward to welcoming you back.Sincerely, Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals