2/10 - Terrível
Collette
17 de mai. de 2024
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
The room was fine, bed was comfy and it was clean. But the hotel is old and it shows. Carpets are dirty and the halls have that old hotel smell. The glass side door was left unlocked until 10 pm and the hot tub room is right by an unlocked door that ANYONE can come into. Totally unsafe.
Small breakfast buffet from 6-9; on the first day at 0830 there was no OJ or bacon left. I was going to ask for a fill up until the man behind the front desk let out a huge burp that we all heard and then wiped his face with his hand. This person handles food? Gross. I had an apple and milk.
Now I get that people can be messy but isn't it the staffs job to clean up an area that has food? The breakfast area had opened jam packs on the counter, waffle batter and toast crumbs everywhere. It was not clean at all.
My room card didn't work the 2nd day and when I went downstairs to have him activate it he was no where to be found. It was 10 am and no staff around.
When I was leaving the 2nd day he was outside with some guy and didn't acknowledge me as I walked by twice with my luggage. No good morning, how was your stay, thanks for staying...nothing... He is super rude! You can tell he really doesn't care about his guests.
The one positive I will add is the cleaning staff, specifically the young lady who got me ice from the kitchen because there was none available in the non existing ice machines. She also re activated my card and was super bubbly and very friendly. She is a gem!
Collette
Hospedou-se por 2 diárias em mai. de 2024