Fachada da propriedade

Avaliações de Costa Bahia Hotel Paseo Caribe

3.5 out of 5
Costa Bahia Hotel Paseo Caribe
1 Calle San Gerónimo, San Juan, San Juan

Avaliações

7,6

Boa

Nota 10 - Excelente. 969 de 2559 avaliações" "
Nota 8 - Boa. 697 de 2559 avaliações" "
Nota 6 - Ok. 390 de 2559 avaliações" "
Nota 4 - Insatisfatória. 241 de 2559 avaliações" "
Nota 2 - Terrível. 262 de 2559 avaliações" "

7,8/10

Limpeza

7,8/10

Serviço e funcionários

6,8/10

Comodidades

7,2/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Rodrigo

Viagem de negócios
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Luz, JAYUYA

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Dated. Some furniture broken.
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Tanya Luz

Viagem a dois
Pontos negativos: Comodidades
If you are looking for a 5 star hotel this is not for you. Its a basic hotel to sleep in and thats it. Only one restaurant to eat from and if you are looking for nearby activities or entertainment there's none. The hotel's attendant is located in the 2nd floor. Oddly, there's an employee sitting behind a counter in the lobby all day, basically getting paid to do nothing. If you ask him anything, he doesnt know. Overall it was ok but I wont be booking here again.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de FD Agent C em 21 de mai. de 2024
Dear Tanya Luz,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to hear that your experience did not meet your expectations. We strive to provide a comfortable stay for all of our guests, and we regret to learn that we fell short in some areas.We apologize for any inconvenience you may have experienced with the limited dining options and lack of nearby activities or entertainment. Your comments regarding our staff will be addressed internally to ensure that we are providing the best service possible to our guests.We value your feedback and hope that you will give us another chance in the future to provide you with a more enjoyable stay. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.

6/10 - Ok

Taisgali

Great location
Hospedou-se por 1 diária em mai. de 2024
Resposta de Angel Rivera - Front Desk Manager em 21 de mai. de 2024
Dear Taisgali, Thank you for taking the time to rate our hotel. We appreciate your feedback and we're always looking for ways to improve our services. We hope to have another opportunity to exceed your expectations in the future. Best regards.

10/10 - Excelente

Richard

Hospedou-se por 4 diárias em mar. de 2024
Resposta de FD Agent em 21 de mai. de 2024
Dear Richard,Thank you so much for your 5-star review of Costa Bahia Hotel! We are thrilled to hear that you had a wonderful experience with us. Our team works hard to provide top-notch services and amenities for our guests, and it's always rewarding to receive such positive feedback.We hope to welcome you back to Costa Bahia Hotel in the future for another fantastic stay. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know.

2/10 - Terrível

Carlos

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em mai. de 2024
Resposta de FD Agent em 22 de mai. de 2024
Dear Carlos, We are sorry to hear that you were not satisfied with our product/service. We strive to provide the best experience for all of our customers, and it is disappointing to hear that we fell short in your case.

4/10 - Insatisfatória

Hugo

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Tv did not work,no room service during our stay
Hospedou-se por 2 diárias em mai. de 2024
Resposta de FD Agent C em 21 de mai. de 2024
Thank you for taking the time to leave a review. We are terribly sorry to hear about the issues you experienced during your stay. We apologize for the inconvenience of the TV not working and the lack of room service.We strive to provide top-notch service to all of our guests, and we are disappointed to hear that we fell short in your case. Rest assured; we will address these issues with our team to prevent them from happening in the future.

4/10 - Insatisfatória

Jimmy

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Los canales de la televisor, son del 20 al 30 solamente. la puerta del la ducha da problema para cerrar. la bañera tiene problema para abrir el agua. la nevera, frisa todo. En el parking muchos jóvenes en corillo chillando goma y haciendo alboroto fumando y haciendo de la suya necesita guardia de seguridad en el parking. Pero el desayuno el área el servicio de los muchachos excelente. Y una buena vista volveremos de nuevo.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de JIEU em 22 de mai. de 2024
Estimado Jimmy,Gracias por tomarse el tiempo para compartir sus comentarios con nosotros. Nos alegra saber que disfrutó de nuestra área de desayuno y del excelente servicio brindado por nuestro personal. Nos disculpamos por los inconvenientes que experimentó durante su estadía y abordaremos los problemas con los canales de televisión, la puerta de la ducha, la bañera y el refrigerador para asegurarnos de que se resuelvan rápidamente.Agradecemos su sugerencia sobre la necesidad de seguridad en el área de estacionamiento y la tomaremos en consideración para mejorar la seguridad y comodidad de nuestros huéspedes. Estamos encantados de que haya disfrutado de la hermosa vista y esperamos darle la bienvenida nuevamente para otra estadía en el futuro.Gracias por elegir nuestro hotel y esperamos brindarle una experiencia aún mejor en su próxima visita.

8/10 - Boa

Norman

Pontos positivos: Serviço e funcionários
El hotel está bien localizado El buffet del desayuno está a otro nivel El precio esta brutal No tuve agua caliente Nunca limpiaron el cuarto en tres días. La ducha mojaba más afuera de la estación que adentro. Por favor no lo dejen caer . Las máquinas de vender agua Nunca tenían agua
Hospedou-se por 2 diárias em mai. de 2024
Resposta de JIEU em 22 de mai. de 2024
Gracias por compartir tus comentarios con nosotros. Nos alegra saber que encontró conveniente la ubicación de nuestro hotel y que disfrutó del desayuno buffet. Le pedimos disculpas por los problemas que tuvo con el agua caliente, la limpieza de la habitación y la ducha. Sus comentarios son valiosos para nosotros y abordaremos estas inquietudes con prontitud para garantizar una mejor experiencia para nuestros huéspedes en el futuro. Agradecemos su reseña y esperamos tener la oportunidad de darle la bienvenida nuevamente para una estadía mejor.

10/10 - Excelente

nancy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The area is good place and center
Hospedou-se por 1 diária em mai. de 2024
Resposta de JIEU em 22 de mai. de 2024
Thank you for your positive feedback on the area and our central location. We are delighted to hear that you found the place to be good. Your satisfaction is our top priority, and we strive to provide a comfortable and convenient experience for all our guests. We hope to welcome you back again soon for another enjoyable stay.

10/10 - Excelente

Ray

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 4 diárias em mai. de 2024
Resposta de JIEU em 22 de mai. de 2024
Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had a positive experience with us in the hospitality industry. Your feedback is greatly appreciated and we look forward to welcoming you back in the future. If you have any further comments or suggestions, please do not hesitate to reach out. Thank you again for choosing us for your hospitality needs.

8/10 - Boa

Felisa

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
I didn’t like the they advertised that there was a pool but NO pool. Very disappointing
Hospedou-se por 3 diárias em mai. de 2024

10/10 - Excelente

Jelicia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful Hotel would definitely come back
Hospedou-se por 4 diárias em mai. de 2024
Resposta de JIEU em 22 de mai. de 2024
Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience and that you would definitely come back. Our team works hard to provide exceptional service and create a comfortable environment for our guests. We look forward to welcoming you back in the future.

10/10 - Excelente

Blamarys

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
La vista de la habitación
Hospedou-se por 2 diárias em mai. de 2024
Resposta de JIEU em 22 de mai. de 2024
¡Gracias por tu calificación de 5 estrellas! Nos alegra saber que disfrutó de las vistas desde su habitación. Nuestro equipo se enorgullece de brindarles a nuestros huéspedes una experiencia memorable y estamos encantados de que haya apreciado la hermosa vista. Esperamos darle la bienvenida nuevamente pronto para otra estadía maravillosa.

10/10 - Excelente

Lindsey, Las Vegas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved it beautiful view
Hospedou-se por 1 diária em fev. de 2024
Resposta de JIEU em 22 de mai. de 2024
Thank you for your kind words! We are delighted to hear that you loved the beautiful view during your stay. Our team works hard to ensure that our guests have a memorable experience. We hope to welcome you back soon for another enjoyable visit.

6/10 - Ok

Tais

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Need some renovations. Difficult to find. Room furniture was in bad shape
Hospedou-se por 1 diária em mai. de 2024
Resposta de JIEU em 22 de mai. de 2024
We apologize for the inconvenience you experienced during your stay. Our team is currently working on renovations to improve the overall experience for our guests. We will address the issues with the room furniture to ensure a comfortable stay for all future guests. Thank you for bringing this to our attention, and we hope to welcome you back in the future to showcase our improvements.

8/10 - Boa

Jessica

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
7/10 It needs updating. Parking is far and confusing. I wish it had a pool. They need better blankets . Staff were friendly. I would pick somewhere newer.
Hospedou-se por 1 diária em mai. de 2024
Resposta de JIEU em 22 de mai. de 2024
Thank you for your feedback. We apologize for any inconvenience regarding the parking situation and the lack of a pool. We appreciate your kind words about our friendly staff. We are constantly working to improve our amenities and services, and your comments will be taken into consideration. We hope to have the opportunity to welcome you back in the future.

8/10 - Boa

Yvette

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Building could use some upgrades. On the plus side, room with ocean view was beautiful.
Hospedou-se por 1 diária em mai. de 2024
Resposta de JIEU em 22 de mai. de 2024
Thank you for your feedback! We are glad to hear that you enjoyed the beautiful ocean view from your room. We appreciate your suggestion for upgrades and will take it into consideration for future improvements. Your satisfaction is our top priority, and we hope to welcome you back for an even better experience in the future.

6/10 - Ok

Gaelle

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
They do their best to keep the hotel clean, but the hotel is old. Things are falling apart; I came in one night after visiting, and water was coming from the fridge to the floor; I thought there was a flood somewhere ; then went to take a shower ; the towel rack was almost off the wall. Other than that ; they do have free breakfast; which is decent. The location was also convenient ; I still enjoyed my stay with no issues; however.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de JIEU em 22 de mai. de 2024
We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Our team is dedicated to maintaining cleanliness and addressing maintenance issues promptly. We are glad to hear that you enjoyed our complimentary breakfast and found our location convenient. Your comments will help us improve our services for future guests. Thank you for choosing to stay with us.

8/10 - Boa

Ivelisse

Hospedou-se por 2 diárias em abr. de 2024
Resposta de FD Agent C em 22 de mai. de 2024
Thank you for taking the time to leave a review! We are delighted to hear that you had a positive experience with us. Your feedback is greatly appreciated, and we are thrilled to know that you enjoyed your visit. We strive to provide excellent service to all our guests, and we hope to welcome you back again soon. Thank you for choosing us for your hospitality needs.

10/10 - Excelente

Miguel, Manlius

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de JIEU em 22 de mai. de 2024
Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had a positive experience with us in the hospitality industry. Your feedback is greatly appreciated and we look forward to welcoming you back in the future. If you have any further comments or suggestions, please do not hesitate to reach out. Thank you again for choosing us for your hospitality needs.

10/10 - Excelente

Imer

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Angel Rivera-Front Desk Manager em 9 de mai. de 2024
Thank you for taking the time to leave us a review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. Your feedback is greatly appreciated and we look forward to welcoming you back in the future. If there is anything else we can do to make your next visit even better, please do not hesitate to let us know. Thank you again for choosing our hotel.

6/10 - Ok

Wilma

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de FD Agent C em 22 de mai. de 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience during your visit. Our team works hard to ensure that all our guests feel welcomed and taken care of. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back in the future.

10/10 - Excelente

Leslie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was comfortable.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Angel Rivera-Front Desk Manager em 9 de mai. de 2024
Thank you for your feedback. We are pleased to hear that you found your experience comfortable. Your satisfaction is our top priority, and we strive to provide a high level of comfort for all our customers. If there is anything else we can do to enhance your experience further, please do not hesitate to let us know. Thank you for choosing our services.

8/10 - Boa

Dowling

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Great area, great price, however the staff was not always readily available and the property could use an updating.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Angel Rivera-Front Desk Manager em 9 de mai. de 2024
Thank you for taking the time to provide feedback on your recent experience with us. We are pleased to hear that you found our area and pricing to be great.We apologize for any inconvenience caused by our staff not always being readily available. We will address this issue internally to ensure better availability in the future.Regarding the property needing updating, we appreciate your input and will take this into consideration as we strive to improve our facilities for all guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.

10/10 - Excelente

Myrnaly

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel staff was very friendly as well as the staff at the breakfast buffet which was great! Bus facilities around the Plaza look abandoned. We enjoyed FogoDeChao too. Room was clean and comfortable.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Angel Rivera - Front Desk Manager em 6 de mai. de 2024
Hello Myrnaly. We value you taking the time to review us! Please visit us anytime!

10/10 - Excelente

Ivelisse

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
La propiedad esta muy deteriorada, las lamparas tienen moho, la llave del lavamanos suelta. Olor a humedad. Los pasillos sucios, no hay maquina de hielo. El estacionamiento muy lejos. El personal fue muy atento. Vista espectacular a la bahia. Deberia ser renovado.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Angel Rivera - Front Desk Manager em 6 de mai. de 2024
Saludos Ivelisse. Lamentamos que su experiencia no fuera como esperaba. Estaremos investigando los detalles que ha mencionado para servirle mejor en un futuro. Gracias por tomar de su tiempo para darnos su review.

10/10 - Excelente

Gladysbell

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 1 diária em mar. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
We value you as a customer and appreciate taking time to review our property. You are welcome anytime.

8/10 - Boa

Edmundo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had read mixed reviews, some great, some not ... with one star and wasn't sure what I would get once there, but booked it anyways. The room was clean, modern, and there were no funky smells. The kitchenette had, 2 wine glasses, dishes and silverware for 4, a sink with good tasting water, a small fridge and a microwave. The staff was friendly and helpful, with the exception of some of the room cleaning service who seem to have a chip on their shoulder who knows why -some reviews on this were spot-on. Overall, I give this stay 9/10. Keep up the good work for those with the nice attitude, customers like myself are really happy about it and appreciate your great manners!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
Hello Edmundo. We are so happy you took time to review us as a property and appreciate the details of your stay. We strive in serving our customers for the best experience. Please come back anytime.

10/10 - Excelente

Maya

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great views from our room and friendly staff
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
We value you as a customer and appreciate taking time to review our property. You are welcome anytime.

10/10 - Excelente

Wilmarie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything was great, the room was huge, and the service was excellent; there was very nice and friendly staff.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
We value you as a customer and appreciate taking time to review our property. You are welcome anytime.

8/10 - Boa

Arleen

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
The property was quit and clean
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
Hi Arleen, thank you for taking the time to leave a review. We're glad to hear that you enjoyed the tranquility and cleanliness of our property. We hope to see you again soon!

10/10 - Excelente

Darrell

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lots of things to do within walking distance
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
We value you as a customer and appreciate taking time to review our property. You are welcome anytime.

8/10 - Boa

Randy, Miami

Pontos positivos: Limpeza e condições e instalações da propriedade
Good
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
Thanks for the review, Randy! We appreciate your positive feedback. We're glad to hear you had a good experience with us.

4/10 - Insatisfatória

Charles

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
Property is over rated and over price very poor quality, restaurant parking are far away from hotel, there no pool, cleaning was very poor and facilities are old
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
We apologize for any inconvenience you experienced during your stay. We will take your feedback into consideration to improve our services and facilities. Thank you for bringing this to our attention

4/10 - Insatisfatória

Yuiza

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Parking is offsite and you have to walk an extended distance. Not convenient when carrying luggage. No amenties, no pool no gym no restaurant. The complimentary breakfast is offsite and was sub par with limited menu. Room smelled like mildew and humidity. Not a pleasant way to sleep. Cleaning of bathroom was poor. Hair in drain, blood stains on bathroom vanity. Linen and towels were limited and of poor quality.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
Sorry to hear about your experience, Yuiza. We apologize for any inconvenience you faced with our offsite parking and lack of amenities. We will work on addressing the issues with cleanliness and amenities in the future. Thank you for your feedback.

6/10 - Ok

Michel, Wichita

Viagem em grupo
Pontos positivos: Limpeza
I had to keep calling for towels
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
We apologize for the inconvenience, Michel. We will make sure to improve our towel service in the future. Thank you for your feedback.

2/10 - Terrível

rudimar

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Roaches in the room
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
Thank you for bringing this issue to our attention. We take cleanliness and pest control very seriously, and we apologize for any inconvenience in your room. Rest assured, we will address this matter promptly to ensure a comfortable stay for all our guests. Your feedback is valuable to us as we strive to provide the best experience possible. Thank you for choosing our establishment and giving us the opportunity to improve.

10/10 - Excelente

Racquel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
Dear Racquel, Thank you so much for your review. We're thrilled to hear that you had a great experience with us. We look forward to continuing to provide you with the same level of service in the future.

6/10 - Ok

Monica Maria

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Our Suite was very dirty, I ask them to clean it. Breakfast service was the same every day also they reuse leftover food from last day. Kinda gross
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 6 de mai. de 2024
Hello Monica. We are sorry your experience was did not go as planned. We will be advising management to investigate this very serious situation.

10/10 - Excelente

Paul

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Todo muy bien, de lo mejor
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
¡Gracias por su amable comentario! Nos alegra saber que todo estuvo a su satisfacción durante su estadía en nuestro hotel. Esperamos poder darle la bienvenida nuevamente en el futuro. ¡Que tenga un excelente día!

10/10 - Excelente

Milton

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
N/a
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
¡Gracias por su amable review! Nos alegra saber que todo estuvo a su satisfacción durante su estadía en nuestro hotel. Esperamos poder darle la bienvenida nuevamente en el futuro. ¡Que tenga un excelente día!

10/10 - Excelente

Luis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Muy buena ubicacion
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
¡Gracias por su amable review! Nos alegra saber que todo estuvo a su satisfacción durante su estadía en nuestro hotel. Esperamos poder darle la bienvenida nuevamente en el futuro. ¡Que tenga un excelente día!

10/10 - Excelente

Luis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
great view and great people allaround.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the hotel view and had a positive experience with our staff. Your kind words are truly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to enhance your stay, please do not hesitate to let us know. Thank you again for choosing our hotel.

10/10 - Excelente

ANGEL

Hospedou-se por 2 diárias em abr. de 2024
Resposta de JIEU em 22 de mai. de 2024
Thank you for your 5-star rating! We are delighted to hear that you had a positive experience with us in the hospitality industry. Your feedback is greatly appreciated and we strive to provide excellent service to all our guests. We look forward to welcoming you back soon for another enjoyable stay.

10/10 - Excelente

Xiomara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive feedback. We look forward to welcoming you back in the future. Thank you for choosing our hotel.

10/10 - Excelente

Justine

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
We checked in and on the second the third day I asked Maintenance guy that came to look for some lost pipe left in the room that wasn’t there if there was any cleaning service to get clean towels and he said oh I’ll mention it later that day when we came up, our towels were on the floor at our door outside the room and we had no clean towels. I had to go downstairs and ask the only person there which is a security guard. No one at the desk after 7 PM and I was given to bathing towels no extra floor towel no washcloths nothing and he said oh yeah sometimes they’re in a rush and they don’t clean right. If you’re looking for any outside service outside of regular hours, forget about it the breakfast at the Costa Maya hotel every morning was excellent. The people there were excellent. The security guards were very friendly every time we came and went at the door helping and giving some suggestions obviously there’s no pool-but if you go to the local Escambron Beach where the turtles are it’s very nice. Bring your own goggles or pay $90 to snorkel. I always bring my goggles. I’m just telling you what the price was. I would give it six or seven out of a 10 and would not return although my experience wasn’t horrendous I would spend my money elsewhere
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
Thank you for taking the time to provide detailed feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding the lack of cleaning service and clean towels during your visit. Your comments have been shared with our team to address these issues promptly.We are delighted to hear that you enjoyed the breakfast at Costa Maya hotel and found the staff, including security guards, to be friendly and helpful. We appreciate your positive feedback in this regard.We regret that we fell short of meeting your expectations in certain areas and understand your concerns about outside services outside regular hours. Rest assured, we will review our procedures to ensure a better experience for all our guests in the future.Thank you once again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide an improved experience.

10/10 - Excelente

Tattiana

Hospedou-se por 1 diária em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
Nos alegra saber que todo estuvo a su satisfacción durante su estadía en nuestro hotel. Esperamos poder darle la bienvenida nuevamente en el futuro. ¡Que tenga un excelente día!

10/10 - Excelente

Javier

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelent service. The room was very clean.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
Thank you for your kind words regarding our service. We are delighted to hear that you found the room to be very clean during your stay. Your satisfaction is our top priority, and we strive to provide a comfortable and welcoming environment for all our guests. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 - Excelente

Ember

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Centrally located and nice for the price. Everything was either in walking distance or a short Uber ride away. Great views of the lagoon. The check-in staff was super friendly and the hotel amenities were good too.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Angel Rivera - Front Desk Manager em 7 de mai. de 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel centrally located and enjoyed the convenience of having everything within walking distance or a short Uber ride away. It's great to know that you appreciated the views of the lagoon and that our check-in staff provided friendly service. We are glad you also found our hotel amenities to be satisfactory.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.