4 piscinas externas

Avaliações de Solaz, A Luxury Collection Resort, Los Cabos

5 out of 5
Solaz, A Luxury Collection Resort, Los Cabos
Km 18 5 Carretera Transpeninsular Csl-sj, Cabo Real, San José del Cabo, BCS

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 82 de 111 avaliações" "
Nota 8 - Boa. 11 de 111 avaliações" "
Nota 6 - Ok. 8 de 111 avaliações" "
Nota 4 - Insatisfatória. 2 de 111 avaliações" "
Nota 2 - Terrível. 8 de 111 avaliações" "

9,8/10

Limpeza

9,0/10

Serviço e funcionários

9,2/10

Comodidades

9,6/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Daniel Praise

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was an amazing luxury experience with some of the most delicious food options I’ve ever had. All the staff were polite and very helpful with whatever needs we had. Will definitely return again if not make it a recurring vacation.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Melisa Cornejo - Quality Manager em 11 de mai. de 2024
Dear Daniel Praise, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort Los Cabos

8/10 - Boa

Sara, Burr Ridge

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Melisa Cornejo - Quality Manager em 10 de mai. de 2024
Dear Sara,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort Los Cabos

10/10 - Excelente

Cynthia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Solaz a Luxury Collection Resort Los Cabos em 6 de mai. de 2024
Dear Cynthia, Thank you for your recent stay at Solaz a Luxury Collection Resort Los Cabos.Looking forward to welcoming you back in the near futureSolaz a Luxury Collection Resort Los Cabos

10/10 - Excelente

Walker Marc

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Melisa Cornejo - Quality Manager em 28 de abr. de 2024
Dear Walker Marc, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.We hope to welcome you again soon.Sincerely,Solaz, a Luxury Collection Resort Los Cabos

10/10 - Excelente

Michelle Ellen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved this place! People are friendly and the place is nice!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Melisa Cornejo - Quality Manager em 15 de abr. de 2024
Dear Michelle Ellen, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,

10/10 - Excelente

jan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Melisa Cornejo - Quality Manager em 20 de mar. de 2024
Dear Jan,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon experience provided to our guests.Thank you for taking us in a little piece of your heart.We hope to welcome you again soon.Sincerely,Solaz, A Luxury Collection Resort Los Cabos

2/10 - Terrível

Shreya

Hospedou-se por 4 diárias em mar. de 2024
Resposta de Melisa Cornejo - Quality Manager em 7 de abr. de 2024
Dear Shreya, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon experience provided to our guest.Your experience has been shared with the Operations Committee who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,Solaz, A Luxury Collection Resort Los Cabos

10/10 - Excelente

Michele

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a very beautiful and peaceful place to stay. The staff are some of the friendliest I have ever encountered and it seemed genuine at all times. We especially liked Gustavo at Mako who made our dinner most memorable and our butler, Joshua, who was so kind and attentive. They are both very warm gentlemen.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Melisa Cornejo em 21 de fev. de 2024
Dear Michele,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the experience provided to our guests. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered. Your feedback helps me a lot to be able to continue to solve the areas of opportunity that arise. We hope to welcome you again soon.Sincerely,Quality ManagerSolaz, a Luxury Collection Resort Los Cabos

6/10 - Ok

Geoffrey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Melisa Cornejo em 21 de fev. de 2024
Dear Geoffrey, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the experience provided to our guests.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered. Your feedback helps me a lot to be able to continue to solve the areas of opportunity that arise. We hope to welcome you again soon. Sincerely, Quality ManagerSolaz, a Luxury Collection Resort Los Cabos

10/10 - Excelente

Cassandra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is so beautiful and luxurious! Being a designer I had walked this property when it opened and researched the architect. I was so excited when I could finally book my stay. All of the affluent details throughout at gorgeous. The warm stone walls, the perfectly planned out and maintained native landscape...down to the stunning infinity pools that makes you feel like you are floating in the ocean. We enjoyed the jacuzzi spas alone many mornings and evenings, which was also very relaxing. The food and service throughout was great. We loved that it was peaceful, quiet, and there were people around but we weren't surrounded by them. We had our own butler for the Oasis room- we texted with him if we needed anything. The room was gorgeous and luxurious and the double hammock on the balcony was so fun to have! I highly recommend- it was perfect for a quiet getaway!
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Melisa Cornejo em 18 de fev. de 2024
Dear Cassandra,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the experience provided to our guests.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Your feedback helps me a lot to be able to continue to solve the areas of opportunity that arise.We hope to welcome you again soon.Sincerely,Quality ManagerSolaz, a Luxury Collection Resort Los Cabos

10/10 - Excelente

Dean Forrest, Seattle

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Solaz is visually stunning - lush vegetation, sleek modern architecture, numerous pools and hot spas with incredible views of the ocean, plenty of lounge seating around the pools/spas with large umbrellas for shading, and very spacious rooms (ours had an outer courtyard, large sleeping/bathroom area, and a patio with an ocean view and plunge pool. Everything, both indoors and out, was immaculate! We absolutely loved being there. I do have two complaints: 1) After checking in, we were greeted by an employee who took us (and our keys) to a seating area to “explain the layout of the resort.” His real purpose was to sign us up for a personal tour of the complex (alarm bells!). Time share sales pitch anyone? After several refusals to participate on our part, he finally handed our keys over to someone who escorted us to our room. There is nothing like being held hostage after a long flight to be coerced into participating in a time share pitch! 2) As others have mentioned, the food and drinks at the various restaurants are very pricey. For example, we payed $104 for the buffet breakfast for 2 (not including the tip). Most mornings we opted for the buffet, which was very good. You can also order from a menu (also pricey). We agreed that the Japanese restaurant was the best for dinner - great food that was more reasonable priced. Despite these two complaints, Solaz is an amazing resort and, if we return to Cabo, will undoubtedly elect to stay there again.
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Melisa Cornejo em 31 de jan. de 2024
Dear Dean Forrest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Our goal is and will always be to make your stay a beautiful memory in your mind and heart.We hope to welcome you again soon.Sincerely,Quality ManagerSolaz, a Luxury Collection Resort Los Cabos

10/10 - Excelente

Kathryn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel is gorgeous. It's huge so you don't feel crowded and there's always a pool chair. My only complaint is the traffic noise from the street. Make sure to ask for a room close to the beach.
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Melisa Cornejo - Quality Manager em 14 de dez. de 2023
Dear Kathryn, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! We are happy to know that we met your expectations during your recent visit to our property.I appreciate you taking the time to share your feedback.Sincerely

10/10 - Excelente

Stephen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Luxury desert garden resort at the beach
Very well run resort. Clean, friendly, and with beautiful facilities and landscaping. The beach is swimmable and perfect water temperature. All of the staff were very attentive and friendly and were always happy to help with issues large or small. Highly recommended.
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Melisa Cornejo em 13 de dez. de 2023
Dear Stephen, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely

10/10 - Excelente

Parmilla, Woodside

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Melisa Cornejo - Quality Manager em 11 de dez. de 2023
Dear Parmilla, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely

10/10 - Excelente

Liliana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excelente!
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Solaz a Luxury Collection Resort Los Cabos em 23 de out. de 2023
Dear Liliana, Thank you for your recent stay at Solaz a Luxury Collection Resort Los Cabos. We were very pleased to learn how much you enjoyed your stay with us, and I would like to thank you for letting me know how impressed you were with the service you received from all Solaz Team your kind comments are greatly appreciated. Customer care is amongst our highest priorities, and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned.

8/10 - Boa

Pablo Miguel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel, but for the money, I think the value they offer seems expensive.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Melisa Cornejo - Quality Manager em 20 de set. de 2023
Dear Pablo MiguelOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely

2/10 - Terrível

Jorge, CDMX

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Melisa Cornejo - Quality Manager em 21 de ago. de 2023
Estimado Sr. Jorge, Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Es a través de los comentarios que podemos mejorar la experiencia que ofrecemos.Por favor reciba mis más sinceras disculpas por no haber logrado cumplir con sus expectativas. Me gustaria poder obtener el detalle de los sucesos con el objetivo de tomar las medidas necesarias para su corrección. Espero que en su proxima visita a la cuidad, considere nuestro hotel para que podamos brindarle la experiencia que se merece como huésped.Atentamente,

10/10 - Excelente

Patricia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Melisa Cornejo Irivarren - Quality Manager em 9 de ago. de 2023
Dear Patricia,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely

6/10 - Ok

Maria Julia

Pontos positivos: Limpeza e serviço e funcionários
The dinning offering is not good, not diverse. Prices for coffee, food, anything inside the property are to the limit of acceptable.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Melisa Cornejo Irivarren / Quality Manager em 6 de ago. de 2023
Dear Maria Julia,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with our Executive Committee in order to take some measures, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps.I reiterate my apologies for not having met your expectations during your visitI hope you choose to stay with us again and can give us a second chance to delight youBest Regards,

10/10 - Excelente

Dailin

Hospedou-se por 1 diária em jul. de 2023
Resposta de Melisa Cornejo - Quality Manager em 27 de ago. de 2023
Dear Dailin, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Sincerely

10/10 - Excelente

Dailin

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Melisa Cornejo - Quality Manager em 21 de ago. de 2023
Dear Dailin.I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedbackYour feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely

2/10 - Terrível

paula

Hospedou-se por 3 diárias em jul. de 2023
Resposta de Melisa Cornejo - Quality Manager em 6 de ago. de 2023
Dear Paula, I recognize your time is valuable and appreciate the feedback you have provided.Please received our apologies for not having met your expectations during your visitI hope you choose to stay with us again and can give us a second chance to delight youBest Regards,

2/10 - Terrível

Mir

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Solaz a Luxury Collection Resort Los Cabos em 30 de mai. de 2023
Dear Mr., Thank you for taking the time to share your recent experience at Solaz, A Luxury Collection Resort Los Cabos with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Looking forward to welcome you back in the near future.

10/10 - Excelente

José Antonio Furber

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
.
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Solaz, a Luxury Collection Resort, Los Cabos em 22 de mai. de 2023
Thank you for your five-star rating of Solaz, a Luxury Collection Resort, Los Cabos. We are delighted to know that your stay with us met your expectations.Your positive feedback motivates our team to continue providing exceptional service and memorable experiences.We look forward to welcoming you back on your next visit to Los Cabos.

10/10 - Excelente

Shanshan

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
So beautiful and clean.And the staff is very nice this should be my first choice if I come here again in the future.Highly recommend!Love love love it.You will not regret trust me.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Solaz, a Luxury Collection Resort, Los Cabos em 22 de mai. de 2023
Thank you for sharing your wonderful experience at Solaz, a Luxury Collection Resort, Los Cabos. We are thrilled to hear that our beautiful surroundings, impeccable cleanliness and dedicated staff contributed to making your stay an exceptional one.Your future preference for our resort and your high recommendation is truly the best compliment we could receive. It's reviews like yours that motivate us to continually strive for excellence in our service.We're thrilled that you enjoyed your experience with us and look forward to welcoming you back for another memorable stay. Trust us, the pleasure is all ours.

10/10 - Excelente

Maria

Hospedou-se por 3 diárias em abr. de 2023
Resposta de Solaz, a Luxury Collection Resort, Los Cabos em 22 de mai. de 2023
We are thrilled with your five-star rating! Your high rating is a testament to the memorable experiences we strive to create at Solaz, a Luxury Collection Resort, Los Cabos.Our team is gratified by your recognition and we appreciate you taking the time to review us. Your positive review fuels our passion to continue providing the highest standard of service.

10/10 - Excelente

Jason M.

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Plunge pool was epic!
Hospedou-se por 4 diárias em mar. de 2023

2/10 - Terrível

Tara

Resposta de Solaz a Luxury Collection Resort Los Cabos em 9 de abr. de 2023
Dear Tara Thank you for taking a moment to share with us your illuminating feedback. Please know we remain at your service.

10/10 - Excelente

xing

Pontos positivos: Limpeza e comodidades
Hospedou-se por 3 diárias em fev. de 2023

10/10 - Excelente

Fernando

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2023

10/10 - Excelente

Renata

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful stay and amazing friendliness of staff
Hospedou-se por 4 diárias em jan. de 2023

2/10 - Terrível

Katherine

Hospedou-se por 4 diárias em jul. de 2021

2/10 - Terrível

Viajante verificado

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Unfortunately, we cannot rate the hotel based on having it used but rather on the poorly and lack of professionalism we encountered when we arrived to the property for our check-in to find out it completely shut down without informing the guests. This is utterly unacceptable specially from a "Luxury Resort" backed up by Marriott. We never got an email or response of why this happened. Awful way of approaching the issue!
Hospedou-se por 3 diárias em jul. de 2021

6/10 - Ok

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza e comodidades
CREO QUE EL HOTEL ESTA EN EXCELENTES CONDICIONES SOLO CREO QUE LO PRINCIPAL QUE SON LAS SOMBRILLAS Y CAMASTROS SON INSUFICIENTES PARA LA CANTIDAD DE GENTE QUE RECIBEN LAS SOMBRILLAS ESTAN DE ADORNO NO SE PUEDEN USAR DEBIDO AL AIRE
Hospedou-se por 4 diárias em jul. de 2021

4/10 - Insatisfatória

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Very disappointing for the money you’re spending. Stay at a Ritz, ten times better food, customer service and overall experience. Honestly couldnt wait to come back from this trip. Staff was unhelpful, butler wasnt even on the property half of our trip, was served undercooked pasta twice and the staff is very unorganized. Was charged improperly multiple times at restaurants because of how unorganized they were. VERY disappointing. I strongly encourage all to consider this review and stay elsewhere.
Hospedou-se por 5 diárias em jul. de 2021
Resposta de PR Manager em 9 de jul. de 2021
Dear Guest, Thank you for your review. I am sorry to read that you experienced some mishaps during your stay. We will pass your comments to upper management to see how we can correct. Have a lovely day,

8/10 - Boa

hyunsook

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jun. de 2021
Resposta de Public Relations Manager em 7 de jul. de 2021
Dear Guest, Thank you for your review. We would like to know more about your stay. If you are able to share more information with us, please do at angelina.garcia@luxurycollection.com Have a pleasant day!

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Todo bien
Hospedou-se por 3 diárias em abr. de 2021
Resposta de Daniela Gómez. em 10 de abr. de 2021
Estimado huésped, Muchas gracias por tomarse un momento para ofrecernos sus comentarios. Estamos encantados de saber que su estancia en Solaz Resort Los Cabos fue una travesía memorable. Esperamos poder recibirle nuevamente muy pronto.

10/10 - Excelente

Viajante verificado

Hospedou-se por 3 diárias em fev. de 2021
Resposta de Daniela, PR & Comms Coordinator em 5 de mar. de 2021
Dear Guest, Thank you for taking the time to share with us your feedback. We are delighted to know you had a memorable stay and hope we can welcome you again in a near future.

10/10 - Excelente

Daniel, West palm beach

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Well kept and beautiful property. Very friendly staff.
Hospedou-se por 3 diárias em dez. de 2020
Resposta de Daniela Gomez, Social Media Coord. em 4 de jan. de 2021
Dear Daniel, Thank you for taking a moment to share with us your experience. We're enchanted to know you had a memorable stay due the facilities and matchless service our associates provide. We hope we can welcome you again in a near future.

10/10 - Excelente

Viajante verificado

Hospedou-se por 3 diárias em dez. de 2020
Resposta de Daniela Gómez, Social Media Coord. em 4 de jan. de 2021
Dear Guest, Thank you for taking a moment to share with us your enchanting review. We're delighted to know your stay was consistently top notch and hope we can welcome you again soon.

10/10 - Excelente

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was perfecto!! Italian restaurant Deriva was amazing...Mako was disappointing.
Hospedou-se por 5 diárias em dez. de 2020
Resposta de Daniela Gomez, Social Media Coord. em 16 de dez. de 2020
Dear Guest, Thank you for taking taking the time to share with us your feedback. We are enchanted to know your stay was memorable mainly due the quality and taste of the culinary offerings at La Deriva. On the other hand, please know we will share your feedback regard your experience at Mako in order to improve our services. On Behalf of Solaz Resort, we hope we can welcome you again soon and showcase improvements.

10/10 - Excelente

Viajante verificado

Hospedou-se por 3 diárias em dez. de 2020
Resposta de Daniela Gomez, Social Media Coord. em 15 de dez. de 2020
Dear Guest, Thank you for taking the time to share with us a five starts review. We are happy to know you had a memorable stay and every aspect of the resort met your expectations. We hope we can have the opportunity to host you soon.

10/10 - Excelente

Bnavarro, Los Angeles

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing staff we enjoyed the many pools they had especially upfront ocean view. Room was great and house keeping was perfect always left room nicely organized and clean.
Hospedou-se por 3 diárias em nov.. de 2020
Resposta de Daniela Gomez. em 8 de dez. de 2020
Dear Bnavarro, Thank you for taking the time to share with us your distinguished feedback. We are enchanted to know your experience was matchless from the service to the cleanliness and organization of the facilities and accommodations. We hope we can welcome you again in a near future.

10/10 - Excelente

Maria

Hospedou-se por 3 diárias em dez. de 2020
Resposta de Daniela Gómez, Social Media Coord. em 22 de dez. de 2020
Dear Maria, Thank you for taking the time to share with us your illuminating feedback. We are enchanted to know your experience at Solaz, A Luxury Collection Resort, Los Cabos, was memorable. We hope we can welcome you again in a near future.

10/10 - Excelente

Amy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Paradise
Loved this place. The setting is so beautiful! Several infinity pools overlooking a gorgeous beach! We were given our own personal “butler” during our stay, and he was wonderful! The total experience was fantastic!
Hospedou-se por 3 diárias em nov.. de 2020
Resposta de Daniela Gomez em 5 de dez. de 2020
Dear Amy, thank you for taking the time to share with us your feedback. We are enchanted to know your stay at Solaz A Luxury Collection Resort, Los Cabos, truly exceeded your expectations. On behalf of Solaz Resort, we hope we can host you again soon.

10/10 - Excelente

Viajante verificado

Hospedou-se por 5 diárias em nov.. de 2020
Resposta de Daniela Gomez. em 1 de dez. de 2020
Dear Guest, Thank you for taking the time to share with us your treasured feedback, we are proud to know you had a memorable stay at Solaz, a Luxury Collection Resort, Los Cabos. Hope we can welcome you again in a near future.

10/10 - Excelente

Viajante verificado

Hospedou-se por 7 diárias em nov.. de 2020
Resposta de Daniela Gomez PR & Comms Coordinator em 30 de nov. de 2020
Dear Guest, Thank you for taking the time to provide your distinct review. We genuinely hope we can host you again soon.

6/10 - Ok

Nick, New York

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pros: Great hotel grounds, very clean, nice looking. Very friendly staff. Nice view from our room. Advanced lighting and shades control systems in the room. Good internet connection. Good quality gym. High quality restaurants open in the evening. Free valet parking. Minutes driving to good beaches. Cons:Room has inconvenient architecture design with one stone counter that houses sinks, storage and refrigerator with a tight passage behind. No desk, impossible to do any work. Can't enter bathroom if the closet door is open. Very basic closet. I guess this style was meant to look modern but actually quite 70s. Unfortunately, we were not able to get a better room /reasonably priced upgrade although half of the hotel was empty. Only one restaurant was open during the day. Motel quality breakfast, with no buffet. No swimming pools that are made for swimming, has various shallow pools and cocktail pools. The beach is a nice looking ocean front, but too dangerous for an average person to swim. Basically one cannot swim in this hotel. All sports facilities and the spa closed at 7 pm. Overall, not a bad option, but depending what you would like to do you may want to seek other options.
Hospedou-se por 3 diárias em nov.. de 2020
Resposta de Daniela Gomez PR & Cooms Coordinator em 26 de nov. de 2020
Dear Nick, Thank you for taking the time to share with us your distinguished review. Please know our guest's feedback is our most important resource to improve our services. While we are happy to know the cleanliness and service our associates provide were consistently first class, we highly regret not meeting your exoectations. Thank you once again for your comments, please know we will share them with our team. On behalf of Solaz, a Luxury Collection Resort Los Cabos, we hope we have the opportunity to host you again and showcase improvements.

10/10 - Excelente

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Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em out. de 2020
Resposta de Daniela Gómez PR & Comms Coordinator em 3 de nov. de 2020
Dear Guest, Thank you for choosing Solaz, a Luxury Collection Resort, Los Cabos for your recent gateway and for your review. We hope we can welcome you again soon.

10/10 - Excelente

Windle, Oklahoma

Viagem de negócios, Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had an amazing time the hotel staff made the trip for me! They were accommodating and efficient. Very friendly and helpful! The hotel was really clean and fresh. They have masks, anti bacterial wipes, and hand sanitizer in the room. The view was BEAUTIFUL!!!! The service would come in daily and clean and provide fresh bedding and towels. I’ll definitely go back!
Hospedou-se por 4 diárias em out. de 2020
Resposta de Daniela Gomez, PR & Comms Coord. em 27 de out. de 2020
Dear Guest, Thank you for choosing Solaz, a Luxury Collection Resort, Los Cabos for your recent expedition. It is enlightening to know you had a memorable stay specially due the matchless service our associates provide. On behalf of Solaz Resort, we hope we can welcome you again in a near future.