Very friendly and helpful. No restaurant on site, but a nice coffee shop next door. Rooms and bathroom large and nicely decorated, loved the choice of books 😊. You can take the BART service to the hotel, just exit Powell St and walk up Powell to Sutter. Cost of BART is about $11, and taxi is close to $50. Lovely restaurant near by called Roxanne Cafe at Powell and Bush (loved the dinner menu). Keep in mind that almost all of the restaurants close around 10pm.