We sincerely apologize for the discomfort you experienced upon arrival due to the air conditioning issue in your initial room. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding as we worked to resolve the situation. We're glad we could offer you an alternative room in a more convenient location, and we're pleased to hear that you enjoyed your stay without any further issues. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.

Thank you for your feedback! Delighted you enjoyed the apartment and our communication. Apologies for any inconvenience with the air conditioner and the distance from the city center. We'll take note of your suggestions for improvement. Hope to host you again!

Thank you for your feedback and for choosing to stay with us! We're glad to hear that you found our property clean and modern. We appreciate your comments about the washcloths and laundry room instructions.Regarding washcloths, we understand that different cultures have varying expectations when it comes to amenities. We will definitely take your suggestion into consideration to improve the guest experience for those who are accustomed to having them available.As for the laundry room instructions, we apologize for any confusion caused by the lack of English instructions. We'll work on updating the signage to ensure it's clear and easy to follow for all our guests.Thank you again for your review. If there's anything else we can do to make your stay more comfortable, please let us know. We hope to welcome you back in the future. Safe travels!

Thank you for your review! We're glad you had a positive experience and appreciate the 4-star rating. If there's anything we could have done to earn that extra star, we'd love to hear your feedback. Your suggestions help us improve and ensure we meet the expectations of all our guests.We hope to have the opportunity to welcome you back again. If you have any questions or need assistance, please feel free to reach out. Thanks again for staying with us!

Thank you for your feedback on your recent stay at Master Mirabell. We appreciate your positive comments and suggestions for improvement. We'll address the lack of a proper dining table and additional seating, as well as the bathroom ventilation and temperature control issues promptly. We're committed to ensuring a comfortable experience for all our guests and hope to welcome you back soon.

Thank you for your glowing review! We're thrilled to hear that you had an excellent experience at Aparthotel Master in Salzburg. We take pride in maintaining a high level of cleanliness and providing attentive service to our guests. It's wonderful to know that our central location and friendly staff contributed to making your stay memorable. We look forward to welcoming you back soon for another fantastic experience. Thank you for choosing master!

Thank you for your feedback. We apologize for any inconvenience caused by the fire alarm. We hope to see you again in the future

Thank you for your positive feedback on our super nice modern room! We apologize for the inconvenience with the restaurant/bar opposite. We'll address the issue to improve privacy for our guests. We appreciate your input and hope to welcome you back soon!

Thank you for your kind words! Delighted you had a great stay. We appreciate your feedback and look forward to welcoming you back soon!

Thank you for your positive feedback! We're glad you found our location central, the facilities modern and well-equipped, and overall cleanliness satisfactory. We appreciate your comment about the sofa bed and will consider ways to improve. We hope to welcome you back for another enjoyable stay!

Thank you! We appreciate your kind review. We hope to see you again in the future.

Thank you for your kind review. It was our pleasure to host you.

Thank you so much for your thoughtful review! We're delighted to hear that you found the apartment comfortable for your long stay and enjoyed its modern ambiance. It's great to know that our location, being close to both the city center (15 min) and the central station (10 min), met your expectations. We appreciate your feedback and are thrilled to have hosted you.

We appreciate your review and hope to welcome you back in the future!

Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our apartment and found the location convenient. It's wonderful to know that the proximity to the train stations and the city center added to your overall experience. Looking forward to welcoming you back whenever your travels bring you our way!

Thank you for taking the time to share your experience! We're thrilled to hear that you had a very comfortable stay at our condo and that you found it well-equipped for your needs. It's fantastic that the proximity to historical sites, the city center, and the train station contributed to the convenience of your stay.We're delighted that you enjoyed the comfortable bed, clean shower, and the added touch of coffee and a chocolate treat. It's our goal to provide a welcoming and enjoyable experience for our guests, and we're pleased to know we met your expectations.We would be honored to host you again on your next visit. If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to let us know.Looking forward to welcoming you back!

Thank you! We hope to see you again in the future

Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and found our location convenient. It's fantastic that our proximity to the central station and the old town made your visit more accessible and enjoyable. We hope to have the pleasure of hosting you again in the future. Safe travels, and thank you for choosing to stay with us!

What a great review! Thanks a lot and hope to see you again in the future

Thank you! We appreciate your feedback. Have a great week.

Thank you for providing feedback on your recent experience at master Mirabell. We take pride inproviding a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

Thank you ! We hope to host you again in the future

Thank you for your kind words. It was a pleasure to host you.

Thank you for choosing to stay with us. We are happy that you enjoyed your stay. Thank you for the feedback and we hope to see you again soon.

Thank you Erin for your kind review. Hopefuly we will host you again with us.

Thank you Mohamed for your review. Hope we will host you again.

Thank you Paul! It was our pleasure to host you. Hope to see you again soon

Thank you for taking a moment to share your experience. We are so pleased to hear you found our property to your liking. We look forward to welcoming you back again soon.

Hi Brian. Thank you for your kind reply. Hope we will host you again.

Thank you for sharing a review of your recent experience. We hope you’ll visit us again soon.

thank you for taking a moment to share your experience at master Mirabell . I will be sure to share your feedback regarding the communication with our team, We hope you give us another chance soon, so we can share aneven more positive experience.

Dear NeumanThank you for taking the time to write a review of our property. I'm glad to hear that you found it clean and in a good location.I'm sorry to hear that you had a few issues with your stay. I understand that the automatic AC setting can be frustrating, and I'll look into adjusting it so that it stays at a consistent temperature.we will be happy to host you again in the future

Thank you for taking a moment to share your experience at master Mirabell . We are so pleased tohear you found our service to your liking. We look forward to welcoming you back again soon.

Thank you for your kind review! We were happy to host you

Thank you! We were happy to host you! We hope to see you again soon.

Happy to hear! We would be happy to host you again.

Thank you for your positive feedback! We're glad you enjoyed the clean and nicely furnished property. It's wonderful to hear you're considering us for longer stays. We've equipped the kitchenette with essentials, and the ample storage is there for your convenience. We appreciate your mention of the convenient location near the train station, Mirabell gardens, and downtown. Looking forward to hosting you again!

Thank you for your feedback. We appreciate your positive comments about the place and recognize your concerns about the check-in process and bedding. We apologize for any inconvenience you experienced. We'll address these issues promptly to ensure a better experience for future guests. Your input is valuable, and we hope to have the opportunity to improve your impression in the future.

Dear guest,Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Loft Collection Salzburg Mirabell.It is very important for us to receive feedback from our guests. Only by your opinion, your ideas and your criticism, we can constantly improve our services and of course it is always a pleasure to get positive feedback.We look forward to seeing you soon at the Loft Collection Salzburg MirabellWith kind regardsYour host team

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Your host teamLoft Collection Salzburg Mirabell

Dear guest,Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Loft Collection Salzburg Mirabell.We are very pleased that you felt comfortable with us during your stay and of course we would be pleased to pass on your praise to our team.It is very important for us to receive feedback from our guests. Only by your opinion, your ideas and your criticism, we can constantly improve our services and of course it is always a pleasure to get positive feedback.We look forward to seeing you soon at the Loft Collection Salzburg MirabellWith kind regardsYour host team

Dear guest,Thank you for being our guest and taking the time to write a hotel review regarding your last stay at the Loft Collection Salzburg Mirabell.We are very pleased that you felt comfortable with us during your stay and of course we would be pleased to pass on your praise to our team.It is very important for us to receive feedback from our guests. Only by your opinion, your ideas and your criticism, we can constantly improve our services and of course it is always a pleasure to get positive feedback.We look forward to seeing you soon at the Loft Collection Salzburg MirabellWith kind regardsYour host team

Dear Salah Ihsan,We are sorry to hear about your bad experience last night. On our website it clearly explains that we rent apartments and not hotel rooms. It also explains that this is why we do not have a working reception on the premises.The front door can be opened using any credit card by inserting it into a clearly marked slot. It is not necessary to call for help at this stage normally. Again, we are sorry that this proved to be a problem for you.At this stage, the only way to access your apt. is by using the automatic checking machine. As far as we can tell the machine worked fine for the other guests who used it yesterday but again, we are sorry.Our machine has no problem accepting all valid credit cards and apparently there was an issue with your pin number. We have never heard of a credit card that does not require a pin code and our check in machine obviously doesn't recognise this either.And again, we are sorry that we couldn't accept your dollars as a cash payment but as was pointed out we do not have an official reception and therefor can not provide a money exchange service. I was also given the information that someone from our sister hotel offered to come to you and help but that unfortunately you refused that offer of help.It is because of these reasons I am sorry but we will have to refuse your request for a refund.Once again, we are very sorry to hear about your bad experience when trying to stay with us. And we do hope to see you again under different circumstances.Yours regretfully Loft Team