The Hotel is actually very clean, modern and comfortable and within great proximity to the airport. I arrived to check in and to be honest, the front desk girl seemed disinterested and was not engaged. She didn't tell me anything about the hotel i.e where the lifts were to get to my room, where the restaurant was etc etc. Basic normal service I would normally receive from other hotels. Upon going to the lobby bar again the staff were cold and unfriendly behind the bar. Due to this feeling, I chose not to eat within the hotel restaurant. I have stayed in many hotels in Italy in the 20 years I have been traveling and can say this is the only one I felt the staff let it down. Maybe just a one-off occasion I don't know but still worth mentioning.