Pro’s;
Beautiful lobby & grounds
Great entertainment in the evenings at front lobby
Tram rides from rooms to lobby run often!
Beautiful, clean pools/beach area
Friendly staff- mostly
Great evenings shows in theatre
Fun poolside/beachside entertainment
Food in restaurants were good- get reservations upon arrival to resort, they book up fast.
Con’s:
Our friends did not receive (pre paid) ocean view room upon check in, however, they were offered, for an upgrade charge, to get it the following night.
First flush and toilet overflowed
Shower head broken
Small toilet closet with toilet installed sideways, so you couldn’t sit on it straight, had to sit sideways to use it or knees hit the wall (and I’m short).
Part of room floor flooded (on second floor) during a rain storm as water gushed in from under the door.
Tile floors VERY slippery. Friend slipped and fell on damp floor down the two steps in room, got injured, spent 3 horrible days in local hospital.
On site medic wouldn’t even access her without US cash up front.
Safe did not work- got fixed with staff help
Room phone did not work to call out.
Food buffets were average, but clean and well kept. Keep an eye out for the hungry black birds and roaming cats.
Fridge in room was warm, staff could not get it turned up.
Glass carafe in coffee pot was broken upon arrival- staff got it replaced.
Towel guy would not allow 1 person to exchange all 6 towels in our group.