Estimada, Sr. Filipe.En primer lugar, muchas gracias por habernos elegido a Be Live Collection, Adults Only, como destino preferido en el Caribe y por el tiempo dedicado para expresarnos las impresiones de su más reciente estadía.Es un placer el saber que disfrutó de una maravillosa estadía con nosotros. Ahora bien, en cuanto a los detalles expuestos referente a nuestras instalaciones, hemos redirigido su opinión a los encargados correspondiente para trabajar en los mismos y continuar ofreciendo facilidades a la vanguardia. Por lo tanto, le extendemos nuestras más sinceras disculpas y esperamos en un futuro tener la oportunidad de ofrecerle una mejor experiencia.Cordiales Saludos,Dirección General,Be Live Collection, Punta Cana, Adults Only

Dear Mr./Mrs. Ryuza, At the outset, we want to thank you for having chosen Be Live Collection Punta Cana Adults Only, like your preferred vacation destination in the Caribbean, as well as for the valuable time you have dedicated to sharing your concerns through this inquiry. We have read your statements about the cleaning service and other aspects of our services and facilities. Therefore, we will share it with the manager in charge to keep improving the quality of our services and facilities. Notwithstanding, we hope you accept our most heartfelt apologies for these unexpected occurrences. If your future vacation plans are to Punta Cana, it will be a pleasure to offer you a pleasant and uneventful stay. Best Regards, The Management at Be Live Collection Punta Cana

Dear Guest, On behalf of Be Live Collection Punta Cana, we would like to thank you for sharing your experience. In Be Live Hotels, we attach great value to your comments and consider them as a remarkable opportunity to keep on improving our services or facilities. We are so excited that the excellent service offered for our team always has been a great encouragement to achieve this goal, which is to surpass all your expectations. Therefore, we will address your praises to the manager in charge to continue with the same approach. If your vacation plans are Punta Cana, we will do our best to provide you another great experience. Best Regards, The Management at Be Live Collection Punta Cana

Apreciada Sra. Mônica, Ante todo, muchas gracias por habernos elegido como destino preferido en el caribe y expresarnos como ha sido su reciente experiencia. Hemos leído con cuidadosamente las impresiones sobre su estadia y nos sorprende que su experiencia haya sido afectada por los inconvenientes que describe. En cuato al comportamiento de algunos colaboradores, nos place responder que hemos conversado con su encargado para que se tomen las medidas disciplinarias correspondientes. Por lo tanto, le extendemos nuestras sisnceras disculpas por los inconvenientes y esperamos volver a tener la oportunidad de ofrecerle nuestros servicios y brindarle una excelente experiencia y sin incidentes. Saludos cordiales, La Direccion de Be Live Collection Punta Cana

Estimada Sra. CECILIA, Ante todo, muchas gracias por haber elegido a Be Live Collection Punta Cana Adults Only como destino vacacional en el caribe y expresarnos como ha sido su experiencia. Lamentamos mucho que en algunos detalles de nuestros servicios hayan estropeado el curso de su experiencia y la imagen que esto pueda reflejar a futuros visitantes. Por lo tanto, le entendemos su sentir y esperamos que acepte nuestras más sinceras disculpas por las molestias que esto le haya causado. Como medida preventiva ante estas circunstancias haremos llegar su observación al encaragado correspondiente para hacer énfasis en lo resaltado. Si sus planes de vacaciones futuros tocan Punta Cana, agradecería nos dejase saber para asegurarnos de que su próxima estancia sea lo más agradable y sin inconvenientes. Cordiales saludos, La Dirección de Be Live Collection Punta Cana

Dear Guest, We want to thank you for choosing Be Live Collection Punta Cana Only as your preferred choice in the Caribbean, as well as for the valuable time dedicated to sharing your concerns through this inquiry. Concerning your statements of the people wearing the mask in the wrong way in our Restaurants, we would like to reply that we will emphasize this behavior and enhance it to prevent any outbreak. We remain at your disposal, and we hope to have the opportunity to serve you again soon in Punta Cana. Best Regards, The Management at Be Live Collection Punta Cana

Estimado/a,Lamentamos escuchar que el hotel al que lo reubicamos no cumplió con sus expectativas. Entendemos lo importante que es para nuestros huéspedes sentirse cómodos y satisfechos con su experiencia de alojamiento. Nos disculpamos por cualquier inconveniente que esto pueda haberle causado.Tomamos nota de sus comentarios y trabajaremos para mejorar en todas las áreas posibles.Gracias por su retroalimentación y esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.Atentamente,Dirección General

Dear Mr. German,Thank you for taking the time to share your experience with us. We are glad to hear that you found our staff to be friendly and ready to serve. However, we are sorry to hear that you had a negative experience with the food and became ill as a result. We take the safety and well-being of our guests very seriously, and we apologize for any discomfort you may have experienced.We appreciate your feedback regarding the lighting at night and will take it into consideration as we continue to improve our facilities. We hope that you have fully recovered from your illness and we are sorry for any inconvenience caused.We value your recommendation and hope to have the opportunity to regain your trust in the future.Best regards,General ManagementBe Live Collection Punta CanaDear guest,Thank you for taking the time to share your experience with us. We are glad to hear that you found our staff to be friendly and ready to serve. However, we are sorry to hear that you had a negative experience with the food and became ill as a result. We take the safety and well-being of our guests very seriously, and we apologize for any discomfort you may have experienced.We appreciate your feedback regarding the lighting at night and will take it into consideration as we continue to improve our facilities. We hope that you have fully recovered from your illness and we are sorry for any inconvenience caused.We value your recommendation and hope to have the opportunity to regain your trust in the future.Best regards,General Management

Dear Guest,First of all, thank you for choosing Be Live Collection Punta Cana as your preferred Caribbean destination and for taking the time to share your thoughts on your most recent stay. Regarding the specifics of some aspects of the accommodations, we have forwarded your comments to the responsible personnel, who will address them and ensure that we continue to provide state-of-the-art facilities.As a result, we sincerely apologize and look forward to the opportunity to provide you with a better experience in the future.Best regards,General Management,Be Live Collection, Punta Cana – Adults Only

Estimada Sra. Flor,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Nos complace saber que disfrutó de su estancia y que recibió una buena atención por parte de nuestro equipo. Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano.Saludos cordiales,Gerencia GeneralBe Live Collection Punta Cana Adults Only

Dear Ms. Rachel,Thank you very much for taking the time to share your positive experience during your stay at Be Live Collection Punta Cana. We are delighted to hear that you enjoyed the master suite with a walkout pool, the good food, and the excellent service provided by our staff. It's always great to hear that our guests had a wonderful vacation, and we appreciate your feedback regarding the buffet and the Al a carte dining options.We thank you for your recommendation and for choosing Be Live Collection Punta Cana as your vacation destination. We look forward to welcoming you back soon!Best regards,General ManagementBe Live Collection Punta Cana

Dear Ms. Jennifer,Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you found our staff to be awesome and attentive, and that our facilities were very clean. It's wonderful to know that you had a great experience and would consider returning to our property. We hope to have the pleasure of welcoming you back soon!Regards,Be Live Collection Punta Cana - Adults Only

Estimado Sr. Xavier,En nombre de todos los colaboradores de Be Live Collection Punta Cana le agradecemos por habernos elegido como destino preferido para sus recientes vacaciones y por compartir su experiencia con nosotros. Nos llena de alegría corroborar que su experiencia en nuestras instalaciones ha sido de su total agrado.Esperamos que nos elija nuevamente como su destino preferido para sus próximas vacaciones y una vez más cumplir con todas sus expectativas.Cordiales Saludos,Dirección GeneralBe Live Collection, Punta Cana, Adults Only

Estimado Sr. Ruben,Le agradecemos por tomarse el tiempo de compartir su opinión sobre su estancia en Be Live Collection Punta Cana. Lamentamos profundamente que su experiencia inicial no fuera agradable debido a la entrada y al personal poco acogedor que encontró. Este tipo de actitud no es coherente con los altos estándares que mantenemos en nuestro hotel, y le pedimos nuestras más sinceras disculpas por cualquier inconveniente causado.Asimismo, lamentamos que no haya disfrutado de nuestra oferta gastronómica, ya que trabajamos duro para ofrecer una amplia variedad de opciones y de calidad a nuestros huéspedes. Lamentamos no haber cumplido con sus expectativas en este aspecto.Agradecemos sus comentarios positivos acerca de la limpieza de su habitación, pero sentimos que este fue el único aspecto positivo de su estadía. Por favor, tenga la seguridad de que tomamos en serio todos los comentarios de nuestros huéspedes, y trabajaremos para mejorar nuestra oferta en todos los aspectos posibles.Esperamos tener la oportunidad de recibirlo de nuevo en Be Live Collection Punta Cana y mostrarle nuestra verdadera hospitalidad y profesionalismo en el servicio.Atentamente,Be Live Collection Punta Cana

Estimado Sr. Albert,En primer lugar, muchas gracias por habernos elegido a Be Live Collection Adults Only, como destino preferido en el Caribe y por el tiempo dedicado para expresarnos las impresiones de su más reciente estadía.Es para nosotros un gran placer corroborar a través de su reseña, que disfrutó de una maravillosa estancia.Cordiales Saludos,Dirección GeneralBe Live Collection, Punta Cana - Adults Only

Apreciado Sr. Torres.Gracias por visitarnos y dejarnos saber acerca de su experiencia. Estamos contentos de que se haya sentido cómodo y feliz en nuestras instalaciones. Nuestro objetivo es siempre superar las expectativas de nuestros huéspedes. Esperamos volver a recibirle pronto.Cordial saludos,Dirección General,Be Live Collection, Punta Cana – Adults Only

Estimado sr. José,En primer lugar, muchas gracias por habernos elegido a Be Live Collection Adults Only, como destino preferido en el Caribe y por el tiempo dedicado para expresarnos las impresiones de su más reciente estadía.Es para nosotros un gran placer corroborar a través de su reseña, que disfrutó de una maravillosa estancia.Cordiales Saludos,Dirección GeneralBe Live Collection, Punta Cana - Adults Only

Dear Ms. Xiomara,Thank you for taking the time to share your recent experience with us. We are pleased to hear that you enjoyed the privacy during your stay with us. Providing a peaceful and relaxing environment is one of our top priorities, and we are thrilled to have met your expectations.Thank you again for choosing our property, and we hope to have the pleasure of welcoming you back soon.Sincerely,Be Live Collection Punta Cana

Estimada Sra. Marisol,Gracias por tomarse el tiempo para dejar un comentario de su reciente estancia con nosotros. Estamos encantados de saber que tuvo una gran experiencia y que nuestro personal fue muy atento.En Be Live, nos dedicamos a proporcionar a nuestros huéspedes un servicio y una hospitalidad excepcionales, y estamos encantados de saber que hemos cumplido sus expectativas.Gracias de nuevo por elegir alojarse con nosotros, y esperamos tener el placer de darle la bienvenida de nuevo en el futuro.Atentamente,Be Live Collection Punta Cana - Adults Only

Dear valued guest,Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed our pools, beach, and evening entertainment, as well as our beautiful landscape and greenery. However, we apologize for any inconvenience you may have experienced with the quality of the food and the maintenance issues in your room. Your feedback has been shared with our team for immediate attention.We understand that you may have been disappointed with the level of maintenance in your room, and we apologize for the inconvenience caused. We assure you that all our rooms are thoroughly inspected and maintained on a regular basis to ensure the comfort and safety of our guests.Regarding the language barrier, we apologize if you found it difficult to communicate with some of our staff members. We are continually working on improving our team's language skills to enhance our guests' experience.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back and provide you with a better experience.Sincerely,Be Live Collection Punta Cana - Adults Only

Dear Mr. Andrey,Thank you for taking the time to share your feedback with us. We apologize for not meeting your expectations during your stay. We take all comments seriously and will work hard to ensure that we improve our services in the future.If you would like to provide us with any further details regarding your experience or specific areas of improvement, please do not hesitate to contact us. We hope to have the opportunity to better serve you in the future.Sincerely,Be Live Collection Punta Cana - Adults Only

Dear Ms. Karen,Thank you for taking the time to provide feedback about your recent stay. We are delighted to hear that you found our team to be wonderful and that you enjoyed our amenities.We appreciate your feedback and will take it into consideration as we continue to improve our guests' experience. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,Be Live Collection, Punta Can - Adults Only

Dear guest,Thank you for taking the time to provide your feedback. We are thrilled to hear that you enjoyed the convenience of having a walk-out pool directly from your room. We hope that this added to the enjoyment of your stay with us.We appreciate your patronage and hope to have the pleasure of welcoming you back soon.Best regards,Be Live Collection, Punta Cana - Adults Only

Dear Mr. Kenny,Thank you for choosing our hotel for your recent stay and for taking the time to write such a wonderful review. We are thrilled to hear that you had an absolutely awesome experience and that everything exceeded your expectations.It is great to know that the excellent wifi connectivity was one of the standout features of your stay and that it allowed you to get your work done quickly and easily so that you could enjoy the rest of your time at the hotel. We are also delighted to hear that you enjoyed the fun and lively atmosphere, as well as the interactions with other guests and our super cool staff.It is our pleasure to provide exceptional service without being intrusive or pushy. We are glad to hear that our staff were friendly and helpful, and that they didn't try to sell you additional packages or hound you with constant upselling attempts, as this allowed you to fully enjoy your stay without feeling pressured.Thank you again for your kind words, and we look forward to welcoming you back for another unforgettable experience.Best regards,

Estimada Sra. Janelise.Gracias por compartir la experiencia de su más reciente estadía en nuestras instalaciones. Nos sentimos muy orgullosos de que las disfrutó ya que es nuestro principal objetivo.Referente a su punto sobre las reservas de restaurantes, le pedimos disculpas si nuestro sistema para poder degustar en los mismos no fue de su agrado. Pero, a los clientes de Adults Only le ofrecemos dos buffets para que tengan un poco más de opción a la hora de comer.Saludos cordiales,Dirección General,Be Live Collection, Punta Cana - Adults Only

Estimado Sr. Yosbany,Gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Lamentamos saber que no quedó completamente satisfecho con el servicio prestado por nuestro personal. Tenga la seguridad de que nos tomamos muy en serio sus comentarios y los utilizaremos como una oportunidad para mejorar la calidad de nuestro servicio.Nos disculpamos por cualquier inconveniente que haya podido experimentar y esperamos que nos dé otra oportunidad para proporcionarle el servicio excepcional que nuestros huéspedes esperan de nosotros.Reciba un cordial saludo,Direcciòn General,Be Live Collection Punta Cana,

Dear guest,We would like to express our sincere apologies for any inconvenience you experienced during your stay at our hotel. We take all comments from our guests very seriously, and we are disappointed to hear that your stay did not meet your expectations.We would like to clarify that the safety and comfort of our guests is our top priority. All of our facilities are regularly inspected to ensure that they meet the highest safety standards. We are sorry to hear that you did not enjoy the food or drink offerings at our hotel. We take pride in offering a wide variety of food and drink options to cater to all tastes.Regarding the issue with the staff, we can assure you that this is not the level of service we expect from our team. We would appreciate if you could provide us with more specific details about the incidents that occurred during your stay so that we can investigate further and take the appropriate measures.In regards to the reservations for dinner, we would like to clarify that the restaurant reservations are subject to availability and on a first-come, first-served basis. We apologize if this information was not clearly communicated to you during your stay.Once again, we apologize for any inconvenience you may have experienced and we hope that you will consider giving us another chance to provide you with the high-quality service that we are known for.Best regards,General Management,Be Live Collection Punta Cana

Dear Ms. Lucy,We apologize for the inconvenience you experienced during your stay with us.Please allow us to clarify some of the concerns you raised. Our butler service is indeed available upon request, and we apologize if this was not properly communicated to you. Regarding our room service, it is not a daily fee but rather a one-time delivery fee of 8 USD for each order for up to 6 plates, standard being one, but, additional plates not adding to the delivery fee. We apologize for the smell you encountered upon arrival, as this is not our standard.Our maid service is performed by going room to room and knocking, and if service is not needed, we provide a do not disturb sign that can be placed on the door.Finally, we take your feedback on our food and staff very seriously and will be sure to address it with our team. We apologize that your experience did not meet your expectations, and we will do our best to improve. Thank you for your feedback.Kind regards,General Management,Be Live Collection, Punta Cana - Adults Only

Dear Mr. Jose,Thank you for taking the time to share your positive experience with us. We are glad to hear that you received excellent service from our staff and that you had a great time with your wife.We hope to have the pleasure of welcoming you back in the near future.Best regards,General management,Be Live Collection Punta Cana

Dear Mr. Ronald,We appreciate you taking the time to share your experience at our property. We are pleased to hear that your stay was excellent and that you found the check-in process to be easy. We take pride in our staff and are glad to hear they were accommodating to your needs. Our aim is to provide our guests with a relaxing vacation and we are thrilled that you had an enjoyable experience with us.Thank you for choosing our property for your vacation and we hope to have the pleasure of welcoming you back in the future.Best regards,

Dear Ms. Lori,Thank you for taking the time to leave a review.We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and will use your comments to improve our offerings. If you have any further feedback or concerns, please don't hesitate to reach out to us.Regards,Be Live Collection Punta Cana - Adults Only

Dear Mr. Carlos,Thank you for taking the time to provide us with feedback about your recent stay at our resort. We are delighted to hear that you had an enjoyable experience during your second visit and that our resort met your expectations.We appreciate your loyalty and hope that you will continue to choose our resort for your future travels. If there is anything we can do to further enhance your stay, please do not hesitate to let us know.Thank you again for your feedback and we look forward to welcoming you back soon.Best regards,General management,Be Live Collection Punta Cana

Dear Mr. Danny,We are sorry to hear that you did not enjoy your recent stay with us. Please know that we take all feedback seriously and will work to address the issues you have mentioned. We apologize for any inconvenience caused by the leaky roof and flooded areas. We will work to ensure that all facilities are maintained to the highest standards and that our guests are comfortable throughout their stay.Regarding the currency exchange rate, we would like to clarify that our exchange rates are based on the current market rates and we do not change them according to our convenience. We will, however, investigate this matter to ensure that our staff is following proper procedures.Regarding the airport shuttle, we apologize for any confusion that may have occurred. Our website does not advertise a shuttle service, but rather we offer transportation options through our preferred taxi service. We will review our website to ensure that this is made clearer to our guests.We hope that you will give us another opportunity to provide you with a more enjoyable experience in the future.Best regards,

Estimada Sra. Becky,Le agradecemos por elegir Be Live Collection Punta Cana para su estancia en la zona. Esperamos haber cumplido con sus expectativas durante su estadía.Le invitamos a compartir sus comentarios detallados acerca de su experiencia en nuestro hotel, ya que esto nos ayudará a seguir mejorando y brindando una mejor experiencia a todos nuestros huéspedes. Si hay algo en lo que podamos mejorar, por favor no dude en hacernos saber.Esperamos tener la oportunidad de recibirlo de nuevo en el futuro cercano y hacer de su estancia una experiencia memorable.Atentamente,Be Live Collection Punta Cana

Dear Emma,We thank you for choosing Be Live Collection Punta Cana as your preferred destination for your recent vacation and for sharing what you have experienced with us.It fills us with joy to hear your honest comments on our installations and staff, we are truly glad to have been of service to you, and ensure that we are working on the points you have mentioned to offer a service of a better quality in the near future.We hope to welcome you back in the near future and to exceed your expectations once more.Best wishes,General Management,Be Live Collection Punta Cana – Adults Only

Dear guest,We thank you for choosing Be Live Collection Punta Cana as your preferred destination for your recent vacation and for sharing what you have experienced with us.It fills us with joy to hear your honest comments on our installations and staff, we are truly glad to have been of service to you, and ensure that we are working on the points you have mentioned to offer a service of a better quality in the near future.We hope to welcome you back in the near future and to exceed your expectations once more.Best wishes,General Management,Be Live Collection Punta Cana – Adults Only

Estimado Sr. Ricardo,Gracias por hacernos llegar sus preocupaciones. Nos tomamos todos los comentarios muy en serio y nos esforzamos por ofrecer a nuestros huéspedes una estancia segura y agradable.Lamentamos profundamente los problemas que ha experimentado durante su estancia con nosotros. Hemos compartido sus comentarios con nuestro equipo y hemos tomado medidas para solucionar los problemas que nos ha planteado.Por favor, sepa que llevamos a cabo medidas regulares de control de plagas para garantizar la comodidad y seguridad de nuestros huéspedes. Podemos asegurarle que nuestro control de bebidas es muy fiable, todas las botellas proceden de fuentes oficiales acreditadas y están completamente precintadas antes de su uso para el consumo de nuestros huéspedes. Nos tomamos muy en serio todas las denuncias de manipulación de alcohol e investigaremos el asunto más a fondo.Agradecemos sus comentarios y esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y ofrecerle una mejor experiencia.Atentamente,Dirección GeneralBe Live Collection Punta Cana

Estimado huésped,Muchas gracias por tomarse el tiempo de compartir sus comentarios con nosotros. Nos alegra saber que disfrutó de su estadía en Be Live Collection Punta Cana.Estamos comprometidos en brindar la mejor experiencia posible a nuestros huéspedes, y esperamos poder recibirlo de nuevo en el futuro cercano.Saludos cordiales,Dirección GeneralBe Live Collection Punta Cana

Dear Mr. Luc,Thank you for your review. We are sorry to hear about your negative experience. However, we would like to clarify that our hotel did not charge you for the service as the payment was made to Expedia, not the hotel. We suggest contacting Expedia customer service for further assistance regarding your reimbursement.We apologize for any inconvenience caused and hope that you will consider staying with us again in the future.Best regards,

Dear Mr. Jean,Thank you for sharing your review of your recent stay at Be Live Collection Punta Cana Adults Only. We are glad to hear that you enjoyed your overall experience with us and that you found the property to be very nice. We are also happy to hear you enjoyed the Bali beds on the beach.Please accept our apologies for any inconvenience caused by the lack of a door in the bathroom and dressers in the room. We appreciate your feedback and will take it into consideration as we continually look for ways to improve our guests' experiences.Thank you for also bringing to our attention the language barrier you experienced with some of our staff. We are sorry if this made our staff appear rude and we will work to improve in this regard, we appreciate your understanding since Spanish is the national official language and fluent English speakers are scarce.We hope to have the pleasure of welcoming you back to Be Live Collection Punta Cana Adults Only in the future.Best regards,General Management,Be Live Collection Punta Cana

Dear Guest,On behalf of the Be Live Collection Punta Cana team, we would like to express our gratitude by having shared your impressions. We greatly value and appreciate your comments.We are excited to learn that the excellent service offered by our entire team, specifically the great customer service and performance by the staff you have highlighted on your comment aided in surpassing your expectations.We hope you choose us again as your favorite vacation destination for your future trip, and that we will be able to meet all of your expectations once more.Best Regards,General Management,Be Live Collection, Punta Cana – Adults Only

Thank you for taking the time to leave us a review. We're glad to hear that you found our property nice and clean, and that our staff were friendly and attentive. We're sorry to hear that some of the food options didn't meet your expectations, but we're glad that you enjoyed the breakfast on the family side and the Club. We're also pleased that you enjoyed the Be Live Music Party - we always strive to provide lively and entertaining experiences for our guests. Thank you for choosing to stay with us, and we hope to see you again soon.

Dear Mr. NikolayFirst of all, thank you for choosing Be Live Collection Adults Only as your preferred Caribbean destination and for sharing your experience with us.We are devoted to our guest complete satisfaction, and we are pleased to learn that we have met or exceeded your expectations. Confirming through this review that you had a great experience with us has been wonderful news, as it serves to reinforce our philosophy of efficiency in services, and to achieve excellence in them.We eagerly anticipate your next visit and guarantee that it will be just as if not more memorable.Best regards,General managementBe Live Collection Punta Cana Adults Only