2/10 - Terrível
Megan
23 de abr. de 2023
Pontos positivos: Comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Don’t expect to get typical friendly Nepali hospitality at this hotel. Also, I highly advise against eating here. My experience was as such: I arrived in Pokhara and only ate food served at this hotel for my 48-hour stay. On the morning of checkout, (6am), I felt extremely sick and feverish and had to be taken to a clinic to be treated for a very violent case of food poisoning. The doctor called the hotel, explained that I was very ill, and asked if my luggage could simply be left in the hotel room for a bit, even though it was checkout day, because I was undergoing testing, treatments, and observation. (Mind you, this is mid-December and nowhere near high tourism season.) They insisted I remove my luggage no later than 1pm. The doctor took out my IV drip and personally drove me to the hotel to help me get my luggage. Only when the hotel staff saw the IV port taped into my hand did they understand how my situation was. They tried to blame the misunderstanding on a language barrier, however the doctor called and spoke to them about my condition in Nepali. Due to the negligence of their food handling, I had to be hospitalized for 36 hours to the tune of 700 USD and they couldn’t even bother to just let me keep my luggage in the room for a few extra hours. This would be understandable if there were other guests that needed to check in, however, it’s December in Nepal and the property was next to empty. There are tons of properties at which to stay in Pokhara- go with any other.