One Bedroom Ocean View | Terraço/pátio

Avaliações de Umaya Resort & Adventures

4 out of 5
Umaya Resort & Adventures
Maya Beach, Stann Creek, Placencia

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 509 de 835 avaliações" "
Nota 8 - Boa. 224 de 835 avaliações" "
Nota 6 - Ok. 61 de 835 avaliações" "
Nota 4 - Insatisfatória. 34 de 835 avaliações" "
Nota 2 - Terrível. 7 de 835 avaliações" "

9,2/10

Limpeza

9,4/10

Serviço e funcionários

8,6/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Priscila

Hospedou-se por 3 diárias em jan. de 2023

10/10 - Excelente

Clarissa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hotel e serviço impecável

10/10 - Excelente

Paul

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our first time back in Belize in 18 years . Umaya was the perfect place. The views over the lagoon towards the Maya mountains are perfect backdrop after a day at the beach and pool. The staff were great, very helpful with booking trips etc. The restaurant is excellent and the wood burning Pizzeria provides a great alternative. We will be back
Resposta de The Team at Umaya em 22 de mai. de 2024
Hi Paul,Thank you for leaving us such a sparkling review. We are happy that you enjoyed your stay with us and that our staff made your experience even more memorable. Thank you for recommending us, we can't wait to have you back.

8/10 - Boa

Darlene

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Team at Umaya em 22 de mai. de 2024
Hi Darlene,Thank you for taking the time to leave us a review. We hope to welcome you back soon.

2/10 - Terrível

Brenda

Hospedou-se por 8 diárias em fev. de 2024
Resposta de The Team at Umaya em 22 de mai. de 2024
Hi Brenda,Thank you for your feedback. We hope to welcome you back for a better experience in the future.

10/10 - Excelente

Angela

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Very friendly staff and super attentive. Unit could use more kitchen items and the bathrooms need a major overhaul. Pool needed maintenance, as well. Amazing, clean beach and staff were constantly working to keep it clean. Housekeeping did not come until dinner, but when asked for extra pillows, someone came right away. Laguna was great food and service. Pizza place was yummy, but expensive. Our family of 5 had a wonderful time.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de The Team at Umaya em 22 de mai. de 2024
Hi Angela,Thank you for sharing your experience with us. Your feedback is very important to us. We apologize for any inconvenience that you may have experienced during your stay. We hope to welcome you back soon.

8/10 - Boa

Trevor

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property was clean and very quiet with easy access to the beach even if your room was on the lagoon side. All of the staff were kind and helpful as well. This was exactly what we needed to disconnect from our busy schedules.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de The Team at Umaya em 22 de mai. de 2024
Hi Trevor,Thank you for leaving us a review. We are happy that you enjoyed your stay with us and that our staff made your experience even more memorable. We hope to welcome you back soon.

10/10 - Excelente

Maria

Hospedou-se por 5 diárias em mar. de 2024
Resposta de The Team at Umaya em 22 de mai. de 2024
Hi Maria,Thank you for your review. We appreciate your feedback.

8/10 - Boa

anaitte

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
The beach is not very nice. The restaurant isn’t always open
Hospedou-se por 2 diárias em mar. de 2024
Resposta de The Team at Umaya em 4 de abr. de 2024
Hi Anaitte,Thank you for sharing your feedback. We are sorry to hear that you encountered some issues with the beach and restaurant availability. Please note that Don Tonito's Pizzeria is open daily from 12 p.m. to 8 p.m. and Restaurante Laguna serves breakfast from 7 a.m. to 10 a.m., lunch from 12 p.m. to 3 p.m., lunch snacks from 3 p.m. to 5:30 p.m., and dinner from 5:30 p.m. to 9 p.m. We hope this information is helpful and we apologize for any inconvenience caused.

6/10 - Ok

alberto

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Untrained staff
Hospedou-se por 2 diárias em mar. de 2024
Resposta de The Team at Umaya em 4 de abr. de 2024
Hi Alberto,Thank you for sharing your feedback with us. We apologize if our staff's service did not meet your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

8/10 - Boa

chris j

Hospedou-se por 6 diárias em mar. de 2024
Resposta de The Team at Umaya em 10 de abr. de 2024
Hi Chris,Thank you so much for taking the time to leave us a review! We truly appreciate it. We can't wait to have the pleasure of welcoming you back again soon!

4/10 - Insatisfatória

Kristen

Hospedou-se por 1 diária em mar. de 2024
Resposta de The Team at Umaya em 4 de abr. de 2024
Hi Kristen,Thank you for taking the time to leave us a review. Your feedback is important to us.

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Rooms were great size, quiet. Need more kitchen dishes, cutlery and oven mitts
Hospedou-se por 14 diárias em fev. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Robert,Thank you for your valuable feedback regarding the kitchen amenities; we'll certainly take this into consideration to enhance our guests' experience in the future. We hope to have the opportunity to welcome you back soon!

10/10 - Excelente

Caelin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just wonderful and very friendly staff
Hospedou-se por 1 diária em mar. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Caelin,Thank you for your review. Your kind words mean a lot to us, and we can't wait to welcome you back for another wonderful experience soon!

8/10 - Boa

Gary

Hospedou-se por 3 diárias em mar. de 2024
Resposta de The Team at Umaya em 4 de abr. de 2024
Hi Gary,Thank you for taking the time to leave us a review. We hope to have the pleasure of welcoming you back soon.

10/10 - Excelente

Francis

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was great and the location is good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Francis,Thank you for sharing your feedback! We're happy to hear that you enjoyed your experience with us and we look forward to welcoming you back soon for another delightful visit.

10/10 - Excelente

Wendy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved that it was quiet, not crowded, well kept and everyone we interacted with was very friendly and helpful.
Hospedou-se por 9 diárias em fev. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Wendy,Thank you for sharing your feedback! Your satisfaction is our top priority, and we can't wait to have you back for another serene and enjoyable visit.

10/10 - Excelente

Daniel L

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em fev. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Daniel,Thank you for leaving us such a great review.

8/10 - Boa

Kwok Ho

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em fev. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Kwok,Thank you for taking the time to leave us a review. We appreciate your feedback.

6/10 - Ok

Mrs Carmelita

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
3 Star ⭐️ Not worth the cost!
The greatest part of this stay was the amazing beach views. Beautiful Hotel, lawn well kept, But one of the double bed was broken, when I called the response was immediately but it wasn’t fixed properly. The microwave didn’t work, the bathroom cabinet was old, needs to upgrade or revarnish. Seems like same from 8 years old since previously Belize Ocean Club. We had guests of 4 with dinner plates for 3. When ask for more, was told they had shortage. Bar tenders had no personality. Pool side bar close too early and lack entertainment. We also had dinner for birthday celebration ask for dessert that never came,No one thank us for dinning in Laguna restaurant. Waiters need more customer service skills in engaging with people with polite humor. Food was delicious and gentlemen that said He was Food and Beverage manager was the best! He should train in hospitality to all. I would give review of 3stars 🌟🌟🌟
Hospedou-se por 2 diárias em fev. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Carmelita,Thank you for sharing your feedback with us. It is valuable to us, and we will use it to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 - Excelente

Mohamad, Belize

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Mohamad,Thank you for leaving us such a great review. We appreciate your feedback.

10/10 - Excelente

Francis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My Family of three enjoyed a beach front two bedroom penthouse. It was very spacious with a great view of the beach. We enjoyed our balcony where we played card games. The site had nice bars and restaurants. Beautiful pool and jacuzzi. The staff were very friendly and helpful. Very relaxing.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Frencis,It sounds like you had a wonderful family vacation! Thank you for your kind words about our friendly and helpful staff. We're so happy that your stay was very relaxing, and we hope to welcome you back for another memorable experience in the future!

10/10 - Excelente

sangeetha

Hospedou-se por 1 diária em fev. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi There,Thank you for taking the time to leave us such a great review.

10/10 - Excelente

James

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property is excellent. Great pool, great beach, great beach bar. The staff is the best ever.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi James,Thank you for taking the time to leave us a review. We're delighted that our property and staff exceeded your expectations. We hope to welcome you back for another wonderful experience soon!

4/10 - Insatisfatória

Lori

Viagem em grupo, Viagem com a família
Terrible! Terrible service. Do not have any events here, spare yourself the headache and stress. I ordered 4 course meal. Did not get the vegetables nor deserts with no explanation. Over 35 guests booked and stayed at Umaya. I didn’t even get a free coffee. The staff knew that I was celebrating my 60th and took business to them both in room, restaurant and alcohol sales. Umaya charges all rates and events in US dollars but the service doesn’t match the prices. Do yourself a favor and stay somewhere else.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Lori,Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience caused. We will address these issues with our team to ensure that such lapses in service do not occur in the future. We hope to have the opportunity to regain your trust and provide you with the exceptional service you deserve should you choose to give us another chance in the future.

10/10 - Excelente

Cecilia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great sevice, lovely resort. Clean and well kept. Will definitely be back.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Cecilia,Thank you for your kind words. We can't wait to welcome you back for another enjoyable stay in the future!

10/10 - Excelente

Serge

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
great tream of poeple
Hospedou-se por 1 diária em fev. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Serge,Thank you for leaving us a review. We are happy to hear that our team was able to make your experience even more memorable. We hope to welcome you back soon.

4/10 - Insatisfatória

Mishay

Hospedou-se por 4 diárias em jan. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Mishay,Thank you taking the time out to leave us a review. We hope to have the pleasure of welcoming you back soon.

10/10 - Excelente

Gary

Pontos positivos: Comodidades
Very good service Staff and room were above expectations A problem with the refrigerator that they jumped on promptly
Hospedou-se por 3 diárias em jan. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi Gary,Thank you for your feedback! We appreciate your understanding and hope to have the opportunity to welcome you back for another excellent stay in the future!

10/10 - Excelente

James

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the design and landscape of the property. Room was very spacious and you can go to either lagoon or beach side. Restaurant onsite was wonderful. Beach and the dock were very nice and staff were friendly.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de The Team at Umaya em 13 de mar. de 2024
Hi James,Thank you for taking the time to leave us a review. We appreciate your kind words about our friendly staff. We hope to welcome you back for another enjoyable stay soon!

4/10 - Insatisfatória

Steven

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Pontos negativos: Limpeza
The property and amenities eere great but could not enjoy them because of all the mosquitoes
Hospedou-se por 1 diária em jan. de 2024
Resposta de The Team at Umaya em 2 de fev. de 2024
Hi Steven,Thank you for leaving us a review. We appreciate your feedback. We recommend using a repellent when doing outdoor activities since we are located in a tropical climate. We usually have bug repellant available onsite.

6/10 - Ok

Jose Andres

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em jan. de 2024
Resposta de The Team at Umaya em 2 de fev. de 2024
Hi Jose,Thank you for leaving us a review. We appreciate your feedback.

8/10 - Boa

Alexandra

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em jan. de 2024
Resposta de The Team at Umaya em 2 de fev. de 2024
Hey Alexandra,Thank you for taking the time to leave us a review. We are looking forward to having you back with us in the near future.

10/10 - Excelente

Carey

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
They made dealing with various food issues easy. Also the excursion we took through the tesort was amazing and easily booked.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de The Team at Umaya em 2 de fev. de 2024
Hi Carey,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon.

10/10 - Excelente

Gretchen

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely hotel
Beautiful location, gorgeous beach. Kinda far from town - I forgot to check before booking. But it was luxurious and comfortable.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de The Team at Umaya em 2 de fev. de 2024
Hi Gretchen,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us and are looking forward to welcoming you back.

10/10 - Excelente

william

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked the staff I like the quite professional setting. I liked the restaurant and bar.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de The Team at Umaya em 22 de jan. de 2024
Hi William,Thank you for the review. We appreciate your feedback and looking forward to welcoming you back soon.

8/10 - Boa

Hugh, Welch

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms were spacious with 2 bedrooms and two baths. Wifi was very intermittent. No pool on lagoon side and no beach. Had to walk across street for pool and beach. Restaurant was expensive but good food. Everything was in American dollars which was confusing at times because the rest of the island is in belizian dollars. Overall good but not excellent. Would probably stay again but on the ocean side.
Hospedou-se por 7 diárias em jan. de 2024
Resposta de The Team at Umaya em 22 de jan. de 2024
Hi Hugh,Thank you so much for taking the time to share your thoughts with us! Your review means a lot, and we genuinely appreciate your feedback. We can't wait to have the pleasure of welcoming you back soon!

10/10 - Excelente

Jeffrey

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 6 diárias em jan. de 2024
Resposta de The Team at Umaya em 22 de jan. de 2024
Hey Jeffery,Thank you for taking the time to leave us a review. We are hoping to have you back with us soon.

6/10 - Ok

Kajsa, Tabernash

Pontos positivos: Comodidades
This resort is a nice resort but could use some updating. Sink had major rust under the glass top, fuzzy growing stuff on some sealant to The wood sink base and things just looked tired. The staff were nice and helpful despite a rough start of them not being responsive. The food was good. Bring your bug spray as mosquito and sand fleas are out in the mornings and after dark.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de The Team at Umaya em 22 de jan. de 2024
Hi Kajsa,Thank you for sharing your thoughts with us! Your feedback is truly appreciated, and we value your experience. We sincerely apologize for any inconvenience you may have encountered during your stay. We're committed to making things better and hope to have the pleasure of welcoming you back soon.

10/10 - Excelente

Bryan

Hospedou-se por 4 diárias em dez. de 2023
Resposta de The Team at Umaya em 22 de jan. de 2024
Hey Bryan,Thanks for taking the time to leave us a review. We appreciate your feedback and look forward to having you back with us soon.

8/10 - Boa

Bretton

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great trip overall. Our first time in Belize and tough not to compare to other countries. A bit pricey for the experience but was a great vacation for parties seeking a quaint experience. Recommend checking out their sister resort, Jaguar Reef in Hopkins as well.
Hospedou-se por 14 diárias em dez. de 2023
Resposta de The Team at Umaya em 8 de jan. de 2024
Hey Bretton,Thank you for leaving us a review. We really appreciate your feedback and hope to have the pleasure of hosting you again in the near future.

8/10 - Boa

Krista

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 10 diárias em dez. de 2023
Resposta de The Team at Umaya em 8 de jan. de 2024
Hey Krista,Thank you for leaving us a review.

10/10 - Excelente

SHELDON

Viagem com a família
Hospedou-se por 3 diárias em dez. de 2023
Resposta de The Team at Umaya em 8 de jan. de 2024
Hi Sheldon,Thank you for taking the time to leave us a great review. We really appreciate your feedback.

10/10 - Excelente

Abhijit

Hospedou-se por 3 diárias em dez. de 2023
Resposta de The Team at Umaya em 22 de jan. de 2024
Hey Abhijit,Thanks for taking the time to leave us a review. We look forward to welcoming you back soon.

10/10 - Excelente

Abhijit

Resposta de The Team at Umaya em 22 de jan. de 2024
Hi Abhijit,Thank you for the great review. We really appreciate your feedback.

10/10 - Excelente

Alisha

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em dez. de 2023
Resposta de The Team at Umaya em 29 de dez. de 2023
Hi, thank you for leaving us a review.

8/10 - Boa

Franchesca

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em dez. de 2023
Resposta de The Team at Umaya em 29 de dez. de 2023
Hi, thank you for taking the time to leave us a review. We really appreciate your feedback.

10/10 - Excelente

Shawn

Viagem em grupo, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Omg this was an amazing place, everything spotless and beautiful. High end customer service, great food….everything was just amazing! I can’t even find the words to describe how wonderful our stay was. Thank you, I highly recommend!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de The Team at Umaya em 2 de fev. de 2024
Hi Shawn,Thank you for leaving us such a great review. We are so excited to hear how much you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

8/10 - Boa

Tynnetta

Hospedou-se por 3 diárias em dez. de 2023
Resposta de The Team at Umaya em 8 de jan. de 2024
Hi Tynnetta,Thank you for taking the time to leave us a review.

10/10 - Excelente

arturo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hospedou-se por 2 diárias em dez. de 2023
Resposta de The Team at Umaya em 19 de dez. de 2023
Hi Arturo,Thanks for the great review, we appreciate your feedback. We hope to have the pleasure of welcoming you back soon.