Fachada

Avaliações de Philadelphia Suites-Extended Stay

3 out of 5
Philadelphia Suites-Extended Stay
4630 Island Ave, Philadelphia, PA

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 145 de 286 avaliações" "
Nota 8 - Boa. 63 de 286 avaliações" "
Nota 6 - Ok. 36 de 286 avaliações" "
Nota 4 - Insatisfatória. 17 de 286 avaliações" "
Nota 2 - Terrível. 25 de 286 avaliações" "

8,0/10

Limpeza

7,6/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Kiana

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
It was a nice space
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Tom

Good size room. But needed some minor attention to details, repairs
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Vincent

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Only stayed 1 night. Room was very clean. Room was big. Bathroom could be upgraded but very good for what we needed. I would definitely stay again
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

James

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Was very convenient for getting to the Linc.
Hospedou-se por 2 diárias em mai. de 2024

6/10 - Ok

Geoffrey

They are renovating the whole hotel. Just make sure you get one that’s completely done. The first room I went to the carpet was (stained), the bathroom mirror was broken and cracked and the vents were moldy/filthy but the finished rooms are amazing. The workers were amazing and kind.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

michael

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Rooms are large, clean and cool.
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

Keith

Viagem com a família
Pontos negativos: Limpeza
Sofa bed needs to be thrown out. No linen for sofa bed. Not enough towels for a room that sleeps four. Tub git clogged
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 28 de mai. de 2024
Dear Keith,We apologize for the inconvenience you experienced during your stay. Rest assured, we're addressing the issues with the sofa bed and linen immediately to enhance comfort for all guests. We'll also ensure an ample supply of towels in rooms accommodating four guests. Maintenance has been alerted to rectify the tub promptly. Your feedback is invaluable, and we're committed to improving your next stay. Thank you for bringing these matters to our attention.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Miguel

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
This property is very close to the airport. The little suites are super beautiful and clean very pretty newly renovated a lot of privacy extremely clean actually the staff were great checking was easy. Parking was easy and very convenient. Definitely will stay here again.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 28 de mai. de 2024
Dear Miguel,We're delighted to hear that you enjoyed your stay with us! Being close to the airport, we strive to provide a convenient and comfortable experience for our guests. Our newly renovated suites are designed to offer both beauty and cleanliness, ensuring a pleasant stay. We're thrilled that you appreciated the privacy and ease of parking. Our staff takes pride in delivering exceptional service, and we're glad to hear that checking in was a breeze. We look forward to welcoming you back on your next visit!Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Dominique

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I like the fact the hotel was made up like a lil apartment with the kitchenette. Very polite n Kind workers n very helpful....
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 28 de mai. de 2024
Dear Dominique,We're delighted you appreciated our apartment-style setup with kitchenette facilities. Our team takes pride in providing warm, courteous service, and we're thrilled it made your stay enjoyable. Thank you for recognizing their kindness and helpfulness. We aim to create a home away from home experience for our guests, and we're glad we succeeded with you. Looking forward to welcoming you back for another pleasant stay!Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Precious

Viagem com a família
Pontos positivos: Comodidades
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 28 de mai. de 2024
Dear Precious,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel.  We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel Management

4/10 - Insatisfatória

dongsuk

Pontos negativos: Comodidades e condições e instalações da propriedade
Not clean. Phones were not working. Charge for parking. Definitely not coming back!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 27 de mai. de 2024
Dear dongsuk,Thank you for your feedback. We're truly sorry for the cleanliness issues and phone problems you encountered during your stay. This is not the standard we strive for, and we're addressing these concerns immediately. Regarding parking charges, they help us maintain a secure facility for all guests. We understand your disappointment and would like to offer a discount on your next stay to show our commitment to improvement. Please contact us directly to discuss further.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 - Boa

Julia

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The Free Breakfast offering was skimpy.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 23 de mai. de 2024
Dear Julia,We apologize for any disappointment with our breakfast offering. We constantly strive to provide a satisfying experience for our guests and will review our breakfast options to ensure they meet expectations. Your feedback is invaluable in helping us improve. We hope you will consider staying with us again in the future and giving us another opportunity to exceed your expectations. Thank you for sharing your thoughts.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Eduard

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
Spacious and comfortable at a great rate.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 23 de mai. de 2024
Dear Eduard,We're thrilled to hear you found our accommodations spacious and comfortable during your stay. Providing a great rate alongside a comfortable experience is our aim. Your satisfaction motivates us to maintain high standards of hospitality. We look forward to welcoming you back soon for another enjoyable stay.Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 - Ok

Sungheum

average
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 22 de mai. de 2024
Dear Sungheum,We appreciate your feedback and value your perspective. At our hotel, we continually strive to enhance our guests' experience. Your input helps us identify areas for improvement. We'd love to learn more about your stay to address any concerns you may have had and ensure future visits exceed your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for a more satisfying experience.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Xiaodong

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Good.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 22 de mai. de 2024
Dear Xiaodong,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. At our hotel, we strive to provide exceptional service and comfortable accommodations to all our guests. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back for another enjoyable stay in the future!Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 - Boa

kristin

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
The 2 bedroom suite room was huge. Plenty of space for 4 people! The breakfast was not very good and the fitness room had just 2 treadmills. But the beds were super comfortable. Looked like a lot of work was being done on the property but once inside the room very nice and clean. Excellent value if you are looking for bed and bathroom.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 22 de mai. de 2024
Dear kristin,Thank you for your feedback. We're delighted you found the 2-bedroom suite spacious and the beds comfortable. We apologize for any inconvenience caused by the breakfast and fitness room limitations. We're continuously working to enhance our facilities, and your comments are invaluable in this process. It's great to hear that you appreciated the cleanliness and value of our rooms. We hope to welcome you back soon and provide an even better experience.Thank You,Philadelphia Suites Extended Stay Hotel Management

4/10 - Insatisfatória

Maria

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
While the room/suite is spacious, most of the furniture, furnsihing are either broken, chipped or outdated. Door to the bathroom is chipped with peeled paint. Floor in the kitchen area feels sticky. The drain in the sink smells. The phone in the room is not working. Front desk staff is not very friendly.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 22 de mai. de 2024
Dear Maria,We sincerely apologize for the inconvenience you experienced during your stay. We are committed to addressing the issues you raised promptly. Our team is working diligently to renovate and update our rooms to ensure a comfortable experience for all our guests. We appreciate your feedback and will use it to improve our services. Please allow us another opportunity to exceed your expectations in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Julissa

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Not too shabby
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 22 de mai. de 2024
Dear Julissa,We appreciate your feedback and are pleased to hear that you found your stay satisfactory. If there are any specific aspects you enjoyed or areas where we could improve, we'd love to know. Our aim is to continuously enhance our guests' experiences. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

4/10 - Insatisfatória

Atul, san ramon

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Work in progress, desk but no chair, fan wires hanging from roof but no fan, double door to a room more than two inch above floor and more than a inch gap between doors making the door privacy useless, no intercom in unit, Seems like partially ready property. Bad idea for establishing brand. Rented it because it had two separated bedrooms, this trip now its too late to change things but will avoid in future.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 21 de mai. de 2024
Dear Atul,We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we are actively addressing the issues you've highlighted to ensure a more comfortable and seamless experience for our guests. Your feedback is invaluable in our ongoing efforts to improve, and we hope to have the opportunity to exceed your expectations on future visits. Thank you for bringing these concerns to our attention.Thank You,Philadelphia Suites Extended Stay Hotel Management

4/10 - Insatisfatória

Atul, san ramon

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Its a work in progress property.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 21 de mai. de 2024
Dear Atul,We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we are actively addressing the issues you've highlighted to ensure a more comfortable and seamless experience for our guests. Your feedback is invaluable in our ongoing efforts to improve, and we hope to have the opportunity to exceed your expectations on future visits. Thank you for bringing these concerns to our attention.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Mutiara

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Near the airport, huge rooms and living rooms
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 21 de mai. de 2024
Dear Mutiara,We're delighted to hear you enjoyed our spacious rooms and convenient location near the airport! Providing ample space for relaxation is a priority for us. We hope you had a comfortable stay and were able to make the most of our amenities. Your feedback is invaluable, and we look forward to welcoming you back for another excellent experience in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

2/10 - Terrível

Samantha

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
When we checked in, they charged me a damage fee upfront and charged me a daily parking fee. Got the room key, hotel wasn't clean, had a fold out sofa bed that looked like it had been rescued from the dump, terrible to sleep on. They didnt give us sheets, pillows or blankets, tried to call the office and the phone didn't work, called from my phone, told us to come to the office to get bedding. There were cigarette burns on some of the wood surfaces. Not a place i would recommend.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 21 de mai. de 2024
Dear Samantha,We sincerely apologize for your disappointing experience. The damage fee and parking charges are standard policies, but we regret any inconvenience caused. We're sorry to hear about the cleanliness issues and the condition of the sofa bed. This falls short of our standards, and we'll address it immediately. Your feedback about the phone and bedding will be shared with our team for prompt action. We take guest comfort seriously and strive to provide a pleasant stay for all. We hope you'll reconsider and give us another chance to exceed your expectations in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 - Boa

Susan, Nevada

Viagem com a família
Pontos positivos: Limpeza
The room was spacious & the bed was clean & comfortable. The front desk clerk was not friendly.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 21 de mai. de 2024
Dear Susan,We're delighted to hear you found our spacious rooms and comfortable beds to your liking. However, we apologize for any disappointment caused by the demeanor of our front desk clerk. Guest satisfaction is paramount to us, and we'll address this promptly to ensure a warm and welcoming experience for all our guests. We appreciate your feedback and hope to welcome you back for an improved stay in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

2/10 - Terrível

Arthur

Pontos negativos: Limpeza e condições e instalações da propriedade
Steal ten dollars from you for “parking”. Then your room will smell like cigarettes and depression.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 21 de mai. de 2024
Dear Arthur,We're deeply sorry for the negative experience you had during your stay. We value transparency and apologize for any inconvenience regarding parking fees. Our team works diligently to maintain clean and comfortable rooms, and we regret that we fell short of your expectations. We take guest feedback seriously and will address the issues raised to ensure a better experience for future guests. Please reach out to our management team directly so we can make things right for you.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 - Boa

Emelina

Viagem a dois
Pontos positivos: Comodidades
Todo estuvo ok,
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 17 de mai. de 2024
Dear Emelina,We're delighted to hear that you found your stay satisfactory. At our hotel, exceeding expectations is our goal, so if there's anything specific that stood out to you as particularly enjoyable or any areas where we could improve, we'd love to hear about it. Your feedback helps us enhance our services for all our guests. We hope to have the pleasure of welcoming you back for an even more memorable experience in the future. Thank you for choosing to stay with us.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Sara

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 17 de mai. de 2024
Dear Sara,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel.  We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Charlene

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
What a beautiful place
Hospedou-se por 1 diária em fev. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 14 de mai. de 2024
Dear Charlene,We're thrilled you found our hotel beautiful! Our team works diligently to create a welcoming atmosphere for our guests. Your satisfaction is our priority, and we're delighted to have met your expectations. Should you need anything during your stay, please don't hesitate to reach out to our staff. We look forward to hosting you again soon!Thank You,Philadelphia Suites Extended Stay Hotel Management

2/10 - Terrível

Debbie

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The room was dirty, bedspread had a dead bug on it, the other bed had stains. There were 2 bullet holes in bedroom and bathroom wall. Looks like the door had been kicked in and repaired poorly. Room smelled to cigarettes. Bag covering the smoke alarm.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 14 de mai. de 2024
Dear Debbie,We sincerely apologize for the disappointing experience you encountered during your stay. Please rest assured that cleanliness and guest comfort are our top priorities, and we are investigating this matter thoroughly to ensure it does not happen again. We appreciate your feedback and will take immediate action to address the issues raised. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Dayton

Pontos positivos: Limpeza e condições e instalações da propriedade
People was very nice and friendly and parking was great
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 14 de mai. de 2024
Dear Dayton,We're thrilled you enjoyed your stay with us! Our team takes pride in providing exceptional service, and we're delighted to hear that our staff made a positive impression. Additionally, we're pleased that you found our parking accommodations to be convenient. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable experience!Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 - Ok

Reya

Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 14 de mai. de 2024
Dear Reya,Thank you for leaving us a rating of your stay with us at Philadelphia Suites Extended Stay Hotel. We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 - Boa

James

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Not the greatest area of Philly.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 13 de mai. de 2024
Dear James,We understand concerns about the location. While we can't change the neighborhood, we prioritize guest safety and comfort with robust security measures. Our staff are trained to provide local insights and recommendations for a positive experience. Despite the area, our hotel offers a peaceful retreat with attentive service and modern amenities. We hope you'll give us the opportunity to exceed your expectations during your stay.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Linda

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
👍
Hospedou-se por 1 diária em abr. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 13 de mai. de 2024
Dear Linda,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel.  We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 - Ok

Mulugeta

Viagem de negócios
Pontos positivos: Condições e instalações da propriedade
The windows are not safe the office is far from the main entrance
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 10 de mai. de 2024
Dear Mulugeta,We appreciate your feedback regarding the windows and office location. Ensuring guest safety is paramount, and we will promptly address any concerns with our windows to enhance security. Additionally, we'll consider adjustments to improve convenience, possibly relocating the office closer to the main entrance for easier access. Your insights are invaluable in our ongoing efforts to enhance guest experience. Thank you for bringing these matters to our attention, and we look forward to welcoming you back for an improved stay.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Sarah

Viagem com a família
Clean
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 10 de mai. de 2024
Dear Sarah,Thank you for recognizing our commitment to cleanliness! We prioritize maintaining pristine accommodations for our guests. Our dedicated team works tirelessly to ensure every corner is spotless, providing a comfortable and hygienic environment. Your satisfaction is our utmost priority, and we're thrilled to hear that our efforts have made your stay enjoyable. We look forward to welcoming you back for another exceptional experience.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 - Boa

Lori, Monument

Pontos positivos: Comodidades
There are lots of signs everywhere about restrictions and and a disclaimer you have to sign about smoking, I understood why when I walked into my room and smelled that faint skunky smoke smell. The staff immediately sprayed and it the smell was gone, but it seems that enough guests smoke there to make it enough of an issue to sign a paper about. Everything was spotlessly clean and very quiet, a nice place. Close to the airport, nice staff!!!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 10 de mai. de 2024
Dear Lori,We sincerely apologize for any inconvenience caused by the lingering smoke smell. Our team works diligently to maintain a smoke-free environment, and we appreciate your understanding. We're delighted to hear that you found our facilities clean, quiet, and conveniently located. Your satisfaction is our top priority, and we'll continue to strive for excellence in guest experience. Thank you for your feedback, and we hope to welcome you back for an even more enjoyable stay in the future.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Carlos

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
I liked that the place where the hotel is located was quite quiet.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 10 de mai. de 2024
Dear Carlos,We're thrilled to hear you enjoyed the tranquil ambiance of our hotel's location. Providing a peaceful retreat is a priority for us, ensuring our guests can relax and unwind during their stay. We appreciate your feedback and hope to welcome you back for another serene experience soon.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 - Boa

Yadira, Philadelphia

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Excelente Servicio área tranquila muy cómoda para ir con niños y familia
Hospedou-se por 1 diária em abr. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 9 de mai. de 2024
Dear Yadira,We're delighted to hear you enjoyed our excellent service and peaceful surroundings! At our hotel, we prioritize creating a comfortable environment for families, ensuring everyone can relax and have a memorable stay. We strive to maintain a serene atmosphere while catering to the needs of both children and adults. Thank you for choosing us for your family getaway, and we look forward to welcoming you back soon!Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 - Ok

Wendy

Viagem com a família
Pontos negativos: Limpeza e comodidades
We had to request several things that should have automatically provided- bedding for the pull out couch, clean towels. The place is undergoing remodling which is taking up numerous parking places so we had to park pretty far away and still had to pay a $20 parking fee. The refrigerator rattled the entire time, the toilet was clogged, the phone didn’t work and there was no elevator. On the positive side our suite was reasonably priced, the staff helpful and the breakfast very nice.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 9 de mai. de 2024
Dear Wendy,We sincerely apologize for the inconveniences you experienced during your stay. We strive to provide a seamless experience for our guests and regret that we fell short in several areas. Please know that we are actively working to address the issues you mentioned, including improving our parking situation and resolving maintenance concerns. We appreciate your positive feedback regarding our pricing, helpful staff, and breakfast offerings. Your comments are invaluable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 - Boa

Leslie

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 10 de mai. de 2024
Dear Leslie,Thank you for staying with us when you visited Philadelphia Suites Extended Stay Hotel. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Philadelphia Suites Extended Stay Hotel!Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Joye

Gentlemen at the desk was pleasant
Hospedou-se por 1 diária em mai. de 2024
Resposta de Front Desk em 6 de mai. de 2024
Dear Joye, Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel. Our staff strives to deliver exceptional service, and we're delighted to hear they met your expectations. We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel. Again, we are so glad you enjoyed your stay, and we would love to host you again. Thank You, Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Donald

Hospedou-se por 1 diária em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 8 de mai. de 2024
Dear Donald,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel.  We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Natiya

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
It was a nice spacious room. Several things close by. Easy checkin.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 14 de mai. de 2024
Dear Natiya,We're thrilled to hear you enjoyed our spacious rooms and convenient location! Providing a seamless check-in experience is always our priority. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay soon.Thank You,Philadelphia Suites Extended Stay Hotel Management

4/10 - Insatisfatória

Jessica

Viagem com a família
Pontos negativos: Limpeza e comodidades
Before I booked our stay here I was insured there would be a crib for the baby. When I arrived they told me they don't have that so it was really difficult being able to get the baby to go to sleep without her being in a crib. It made her trip a lot harder. Also when I arrived I arrived at the check in time and my room wasn't ready. Which is fine I had some errands to run anyway. But when I returned 2 hours later they said they gave my room away because I wasn't here when it was ready. And I was like are you kidding me I paid for it I want a room now. And then they asked her an additional $50 deposit after I already paid for the room. If there was any issues they could have just charged it to the credit card I booked the room with. Besides that the staff was kind of nice except for the guy doing at the front when I asked for an extra blanket he came to the room and threw it at me. And they're lucky that I'm not giving them one star. Absolutely will not stay here again
Resposta de Philadelphia Suites Extended Stay Hotel Management em 6 de mai. de 2024
Dear Jessica,We sincerely apologize for the inconveniences you experienced during your stay. We deeply regret the miscommunication regarding the crib and the delay in room readiness. Your feedback is invaluable, and we will address these issues promptly to ensure they do not recur. Regarding the additional deposit, we understand your frustration and will review our policies for clarity and convenience. We appreciate your recognition of our staff's efforts and will use your comments to improve our service standards. We hope you reconsider and give us another chance to provide you with a seamless and enjoyable stay.Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 - Boa

Ramrattie

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Resposta de Front Desk em 6 de mai. de 2024
Dear Ramrattie, Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Thank You, Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

T'Shey

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 23 de mai. de 2024
Dear T'Shey,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Philadelphia Suites Extended Stay Hotel. We work tirelessly to ensure our guests experience the best hospitality in Philadelphia Suites Extended Stay Hotel. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Philadelphia Suites Extended Stay Hotel Management

2/10 - Terrível

Todd

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I'll never book there again...
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 3 de mai. de 2024
Dear Todd,We're truly sorry to hear about your experience. Your satisfaction is our priority, and we regret that we fell short of your expectations. We're committed to addressing any concerns you may have and ensuring a seamless stay in the future. Please reach out to our management team so we can understand your specific issues and work towards a resolution. Your feedback is invaluable to us, and we hope for the opportunity to regain your trust and provide you with the exceptional service you deserve.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Robert

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nice place
Hospedou-se por 1 diária em abr. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 30 de abr. de 2024
Dear Robert,We're thrilled to hear that you enjoyed your stay with us! Providing a pleasant experience is our top priority, and we're glad to know we met your expectations. Should you have any specific feedback or suggestions for improvement, we'd love to hear from you to ensure we continue delivering exceptional service. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future!Thank You,Philadelphia Suites Extended Stay Hotel Management

6/10 - Ok

Kimberly

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Room was very clean, property was nice. The bed was extremely uncomfortable and small. Pillows are as flat as a pancake.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 30 de abr. de 2024
Dear Kimberly,We appreciate your feedback and are glad you found our property clean and pleasant. We apologize for any discomfort you experienced with the bed and pillows; please know that we take your comments seriously and will address these issues promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience.Thank You,Philadelphia Suites Extended Stay Hotel Management

10/10 - Excelente

Robert

Pontos positivos: Comodidades e condições e instalações da propriedade
Very nice rooms close to everything
Hospedou-se por 1 diária em abr. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 30 de abr. de 2024
Dear Robert,We're delighted you enjoyed your stay with us! Our prime location ensures easy access to nearby attractions. Our commitment to excellence extends to our well-appointed rooms, designed to provide comfort and convenience throughout your visit. We appreciate your positive feedback and hope to welcome you back for another exceptional experience soon!Thank You,Philadelphia Suites Extended Stay Hotel Management

8/10 - Boa

John

Viagem de negócios
Pontos positivos: Limpeza
Property is under renovation. The renovated areas are great. The areas under renovation make the rest of the property present a little rough. They probably could do better to hang curtains to hide some of the construction.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Philadelphia Suites Extended Stay Hotel Management em 29 de abr. de 2024
Dear John,We appreciate your feedback and are delighted to hear you enjoyed the renovated areas. We apologize for any inconvenience caused by ongoing renovations. Rest assured, we're constantly striving to enhance our facilities to provide a better experience. Your suggestion about curtains is duly noted and will be taken into consideration. We look forward to welcoming you back to enjoy the full splendor of our upgraded property. Thank you for choosing us for your stay.Thank You,Philadelphia Suites Extended Stay Hotel Management