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Avaliações de The Cove at Atlantis

5 out of 5
The Cove at Atlantis
Paradise Beach Drive, Paradise Island, New Providence

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 544 de 1003 avaliações" "
Nota 8 - Boa. 206 de 1003 avaliações" "
Nota 6 - Ok. 129 de 1003 avaliações" "
Nota 4 - Insatisfatória. 67 de 1003 avaliações" "
Nota 2 - Terrível. 57 de 1003 avaliações" "

9,0/10

Limpeza

8,4/10

Serviço e funcionários

8,6/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viviane

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Foi ótimo
Muito boa mas com pouca opção de alimentação E bem cara
Hospedou-se por 11 diárias em ago. de 2021
Resposta de Atlantis Team em 27 de ago. de 2021
Thank you for vacationing with us at The Cove. We are happy to hear that everything was good during your stay. All of your feedback will be shared with our team as it gives us an opportunity to grow and improve. Thank you again and we can't wait to have you return to paradise!

10/10 - Excelente

Ruy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Disney também para adultos
Inacreditável! Adorei Os aquários, Dolfin Cave um must
Hospedou-se por 2 diárias em ago. de 2021
Resposta de Atlantis Team em 19 de ago. de 2021
We agree! Atlantis is unbelievable with great aquariums and we can't wait to welcome you back to paradise again soon. -Atlantis Management Team

8/10 - Boa

Jayme, curvelo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
O hotel é muito bom porem ouve uma demora muito grande para liberar o quarto no cheque in.
Hospedou-se por 7 diárias em fev. de 2020
Resposta de Atlantis Management Team em 10 de mar. de 2020
Oi Jayme, Obrigado por ficar no The Cove. Estamos felizes em saber que você gostou da sua estadia! Agradecemos seus comentários e mal podemos esperar para recebê-lo de volta ao Paraíso em breve. - Equipe de gerenciamento Atlantis

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Muito bom, porém os preços dentro do Resort são realmente um absurdo E completamente abusivo! Água 12 dólares por exemplo ! Comidas medianos e tudo muito caro onde quem está lá não tem opção
Hospedou-se por 5 diárias em out. de 2019
Resposta de Atlantis Management Team em 29 de out. de 2019
Obrigado por ficar no The Cove. Estamos felizes em saber que você gostou da sua estadia! Agradecemos seus comentários e mal podemos esperar para recebê-lo de volta ao Paradise em breve. - Equipe de gerenciamento Atlantis

10/10 - Excelente

Rodrigo

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Boas instalações - e ótima diversão no parque aquático além da grande variedade de piscinas...
Hospedou-se por 6 diárias em set. de 2019
Resposta de Atlantis Management Team em 30 de set. de 2019
Olá Rodrigo, Obrigado por ficar no The Cove. Estamos felizes em saber que você gostou da sua estadia! Agradecemos seus comentários e mal podemos esperar para recebê-lo de volta ao Paradise em breve. - Equipe de gerenciamento Atlantis

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
O hotel é lindo mas a comida/ bebida era absurdamente cara. Além disso, quando chegamos o frigobar não estava completamente cheio e no check out colocaram todos os produtos na nossa conta. Mas conseguimos resolver.
Hospedou-se por 5 diárias em ago. de 2019
Resposta de Atlantis Management Team em 16 de ago. de 2019
Obrigado por passar as suas férias no The Cove. Estamos decepcionados ao ouvir sobre sua experiência geral. Queremos que cada hóspede do The Cove tenha uma estadia cinco estrelas e leve essas questões em consideração para melhorar a satisfação do hóspede. - A equipe de gerenciamento do Cove Atlantis

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2019
Resposta de Atlantis Management Team em 1 de ago. de 2019
Thank you for staying at The Cove. We are happy to hear you enjoyed your stay! We appreciate your feedback and can't wait to welcome you back to Paradise again soon. - Atlantis Management Team

10/10 - Excelente

Telmely

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Férias maravilhosas!
O hotel The Cove é o melhor do complexo Atlantis, eu não poderia ter feito uma melhor escolha para férias com meu filho adolescente. Lá crianças, adolescentes e adultos se divertem muito dia e noite. Não vejo a hora de voltar. A única ressalva é para o pessoa do check-in que não são muito simpáticos. Mas eu amei o hotel e toda a estrutura!
Hospedou-se por 4 diárias em abr. de 2019
Resposta de Equipe de gerenciamento do Atlantis em 22 de abr. de 2019
Obrigado por ficar no The Cove. Estamos felizes em saber que você gostou da sua estadia! Agradecemos seu feedback e não podemos esperar para recebê-lo de volta ao Paradise novamente em breve. - Equipe de gerenciamento do Atlantis

8/10 - Boa

Rodrigo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2019
Resposta de Atlantis Management Team em 28 de jan. de 2019
Dear Rodrigo, Thank you for staying at The Cove. We are glad that you are enjoying your vacation and thank you for your feedback. We hope that you will enjoy the rest of your stay in Paradise and that we will see you back at Atlantis soon. - Atlantis Management Team

10/10 - Excelente

Rafael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Férias com Amigos
Experiência incrível nas Bahamas. Indico com muita tranquilidade esse local.
Hospedou-se por 1 diária em dez.. de 2018
Resposta de The Cove at Atlantis Management Team em 7 de dez. de 2018
Prezado Rafael, agradecemos por escolher o Atlantis como destino das suas férias! Obrigada pela sua opinião e esperamos vê-los em breve no Paraiso. - Gerência Atlantis

10/10 - Excelente

Gianna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our stay at the Cove was excellent. Concierge staff, Fellesia and Antonio, we're absolutely the best at ensuring we had an enjoyable stay. We enjoyed that we were able to engage with local Bahamian and enjoyed food from nearby Oh Andres at the Fish Fry and Poop Deck restaurants. All the amenities available at the resort were lovely especially the lazy river, beach, and adult only pool area with a live DJ at the Cove. Favorite restaurants were Paranza and Frezca.
Hospedou-se por 4 diárias em mai. de 2024

6/10 - Ok

Billy

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
If you want service, this is not the place to visit. I am not even saying great service, I am saying if you are the type that would like someone to respond when you tell them hello, don’t go here. Rooms are nice and clean. Food options are limited, and not good. Perch was horrible service and food. Paranza was better, it ruined it a little that they try to lead you to believe there is no tip auto included. Just a shady environment, all around. Housekeeping tried to enter our room on 2 different occasions with us inside and do not disturb light turned on. Would not recommend
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Atlantis Team em 21 de mai. de 2024
Dear Billy,Thank you for staying with us at the Atlantis and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. We sincerely apologize for the experience.

10/10 - Excelente

Kieran

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff and excellent property.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Atlantis Team em 21 de mai. de 2024
Dear Kieran,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

10/10 - Excelente

Madison Marie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
absolutely amazing service and kind staff
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Atlantis Management Team em 21 de mai. de 2024
Dear Madison,Thank you for staying with us at the Atlantis. We are happy to see that you had a five-star experience and can't wait to welcome you back to paradise soon.

10/10 - Excelente

Carla Ann

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved staying at the Cove, it was so peaceful.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de The Atlantis Team em 15 de mai. de 2024
Dear Carla,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

6/10 - Ok

Cascia Vita

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hospedou-se por 4 diárias em mai. de 2024
Resposta de The Atlantis Team em 15 de mai. de 2024
Dear Cascia,Thank you for vacationing with us and for your feedback. Your rating will be shared with our team.

8/10 - Boa

David, Florissant

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I found that the Expedia rooms offered were of the lower room with no view (floors 1-3). And I needed to upgrade 100.00 more to have a room with a view (rooms 10-17)
Hospedou-se por 4 diárias em mai. de 2024
Resposta de The Atlantis Team em 14 de mai. de 2024
Dear David,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again!

8/10 - Boa

Deborah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cove pool is excellent and pool staff amazing. Only issue is rooms are getting dated, AC not great. Now for late check out request charging $165 an hour. No matter status w Marriott or frequent guest. Crazy nickel and dime even when hotel not full. Will loose repeat guest.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de The Atlantis Team em 13 de mai. de 2024
Dear Deborah,Thank you for staying with us at the Cove, it was a pleasure to have you. The feedback you have left us will be shared with our management team to look further into as it gives us an opportunity to improve and address our service concerns and gaps. Thank you again and we

6/10 - Ok

Renee Lynn

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Other than playtime with the dolphins this trip was disappointing. Bed and pillows were uncomfortable. A/C in room didn’t work. Staff were rude and lacked customer service skills. Everything was overpriced. Food was average. Extremely disappointing. Won’t be back.
Hospedou-se por 6 diárias em abr. de 2024

10/10 - Excelente

Anne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The Cove is a gorgeous, classy part of the Atlantis resort. Everything was great. Just be prepared to spend a lot for food there. We knew that going in but we were still a bit surprised. If you aren’t concerned about the cost, you will absolutely love it.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de The Atlantis Team em 13 de mai. de 2024
Dear Anne,It was a pleasure to have you stay with us at the Cove Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back again.

10/10 - Excelente

Ilinca C, Trussville

Viagem de negócios, Viagem a dois
Pontos positivos: Comodidades e condições e instalações da propriedade
Great time
Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Atlantis Team em 1 de mai. de 2024
Dear Ilinca,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 - Excelente

MADHU S, Edison

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed there for three nights. Excellent experience will go back again to stay at same property cannot ask more than this.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Atlantis Team em 26 de abr. de 2024
Dear Madhu,Thank you so much for staying with us at the Cove and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. All your feedback will be shared with our team. Thank you again for staying with us and we hope to welcome you back again.

10/10 - Excelente

Pamela D

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome place to stay. Would recommend it to anyone traveling to the Bahamas.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Atlantis Team em 26 de abr. de 2024
Dear Pamela,Thank you for vacationing with us at the Cove, it was a pleasure to have you! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

4/10 - Insatisfatória

antal

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great facility horrible problem resolution and management engagement on issues. No where in comparison to Atlantis Dubai with service. Facility great, pool great, food options great and spa great. Two night stay with to many issues and no proper resolution follow up. Unfortunate because it’s my 3 rd time to Atlantis 13 th to Bahamas.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Atlantis Team em 24 de abr. de 2024
Dear Antal,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 - Excelente

toriano

Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Atlantis Team em 13 de mai. de 2024
Dear Toriano,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 - Excelente

Josee

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Personnel très à l’écoute, très propre
Hospedou-se por 2 diárias em abr. de 2024
Resposta de The Atlantis Team em 19 de abr. de 2024
Dear Josee,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

8/10 - Boa

Yulonda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Alantis Team em 18 de abr. de 2024
Dear Yulonda,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 - Excelente

Keris M

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was outdated. Elevators broke daily but they were fixed promptly. Service was amazing. Staff was wonderful. Great staff. I look forward to visiting after the upgrades.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de The Atlantis Team em 15 de abr. de 2024
Dear Keris,Thank you for vacationing with us at the Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. At the Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. All of your feedback will be shared with our team as it also highlights opportunities for us to address and improve.Thank you so much for your feedback and we can't wait to welcome you back again!

6/10 - Ok

John

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza e comodidades
Pontos negativos: Serviço e funcionários
It was a nice experience
Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Atlantis Team em 15 de abr. de 2024
Dear John,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

8/10 - Boa

Christine Q.

Viagem em grupo
Pontos positivos: Comodidades e condições e instalações da propriedade
The reading lights (above the beds) in our suite didn’t work. One of our bathroom sinks didn’t drain properly. Housekeeping didn’t do a great job (surfaces in our room weren’t wiped down, the carpet wasn’t vacuumed, the bathroom mirror was spotty/streaky). The bathrooms near the Cove/Reef beach were gross and not attended to (e.g., no toilet paper, no paper towel). While the staff at the front desk was lovely, other staff (e.g., bartenders at Fish and Paranza) were less so. The food at the restaurants was good (but not amazing, which I expected, given the caliber of the resort), and the prices for everything were exorbitant — especially given the cost just for the room! I will likely not go back.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de The Atlantis Team em 14 de abr. de 2024
Dear Christine,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

8/10 - Boa

Lauren

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2024
Resposta de The Atlantis Team em 11 de abr. de 2024
Dear Lauren,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

10/10 - Excelente

Henry

Hospedou-se por 4 diárias em abr. de 2024
Resposta de The Atlantis Team em 1 de mai. de 2024
Dear Henry,Thank you so much for staying with us at the Atlantis and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 - Boa

Daniel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2024
Resposta de The Alantis Team em 2 de abr. de 2024
Dear Daniel.Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

10/10 - Excelente

Nancy Neal

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2024
Resposta de The Atlantis Team em 2 de abr. de 2024
Dear Nancy,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 - Boa

Lauren

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our family loved our stay at the Cove. Even though it was a busy spring break week, we still managed to do all we had hoped to do. Only difficulty was securing breakfast - limited options available.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de The Atlantis Team em 2 de abr. de 2024
Dear Lauren,Thank you for vacationing with us at The Cove, it was a pleasure to have you. We are happy to hear that you enjoyed your time with us. All of your feedback will be shared with our team as it gives us an opportunity to improve. Thank you again and we can't wait to have you return again!

4/10 - Insatisfatória

Jose

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
Check-in today at around 4:00PM and it took a long time (after a long trip) and there was no acknowledgement from anyone of us standing there right at the reception floor, and until I asked a concierge that wasn’t talking to anyone to please help us check in and just said to give her a moment until one of the only two other people working there was able to get us in. Even though I asked very politely, the receptionist flat out said there was no availability whatsoever for upgrading the room. And as I was afraid to see from previous reviews, the room (I’m sure was nice when built) is clean but has no view, it is now very outdated, carpet is beyond its last leg (very worn) and everything is just outdated for the price per night. To get to the room we were just told left, right, and left again… is like you are on your own kind of a place. The WiFi credentials had my last name spelled incomplete/incorrect, and it took three calls to get this information from them in order to log in. We had a walk at the beach for sunrise and saw trash on the sand, sea-weed, a left behind old sandal, not what you would expect to see on a place like this for what the cost is. Not a good first day.
Resposta de The Atlantis Team em 28 de mar. de 2024
Dear Jose,We are disappointed to hear about your overall experience thus far. We want all our guests to have an amazing stay and extend apologies to you. Someone will be in contact with you.

4/10 - Insatisfatória

David

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
- Rooms toilets don’t work - Restriction on using the pool in limited hours ONLY because of union workers - Closets lights also don’t work - very expensive The Cove and not good value for money
Resposta de The Atlantis Team em 28 de mar. de 2024
Dear David,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 - Excelente

Nicole

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em mar. de 2024
Resposta de The Atlantis Team em 25 de mar. de 2024
Dear Nicole,Dear Sebastian,Thank you for vacationing with us, it was a pleasure to have you. Your feedback and rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again!

2/10 - Terrível

Mikhail

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Wifi doesn't work. We asked the administrator to check if there was a problem, they took my phone and put it in airplane mode. CRAIG LIGHTBOURNE. HOTEL MANAGER - BAY AND REEF Atlantis and the manager told me that he could send someone to my room after dinner, but at the moment there was nothing that could be done. The manager does not know how to solve the problem, he is not a professional at all, I don’t know how you can keep such people in such positions. I will never come here again and will not recommend it.
Resposta de The Atlantis Team em 18 de mar. de 2024
Dear Mikhail,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

6/10 - Ok

Seth

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
The Cove is meant to be the high end property in the collection of hotels at Atlantis. The staff were largely friendly, but spent much of their effort making up for the woeful lack of investment in upkeep around the Atlantis. The place is falling into the ocean. Check-in: After a lengthy flight, I arrived to find a line about 25 to 30 guests long, literally weaving out the door, trying to check in. There were 7 stations to check in, but only 2 people working those stations. After waiting in line for 45 minutes, when I got to the front, the (very sweet and professional) hotel staffer told me that I did not have to wait in this line, as I could have used the VIP access (would have been good to know). She then walked me over to the VIP access desk, only to discover that (surprise surprise) NOBODY WAS WORKING THERE! Room: I booked a high floor suite with club access. After the hour ordeal of getting checked in, I was able to access my room. I went into the bathroom and noted that the shower handle looked askew. When I attempted to turn on the shower, no water came out. I went to pick up the phone to call for service, but there was no dial tone. So I went to the other phone in the room, to discover that the “number 2” was locked in place, so I could not actually make a phone call. That night, as we turned off the lights to go to sleep, I discovered that I had been given the room right by the elevator machinery, which, it turns out, was badly in need of a tune-
Hospedou-se por 5 diárias em mar. de 2024
Resposta de The Atlantis Team em 14 de mar. de 2024
Dear Seth,Thank you for taking the time to share your feedback on your recent visit with us. Our hope is that every guest has a great stay and is so sorry we weren’t able to provide you with that perfect stay. Please know that we take all guest feedback very seriously and will be reviewing the details with our Team to look further into as it gives us an opportunity improve and address our service concerns and gaps. Thank you for your stay and we sincerely apologize for this experience.

10/10 - Excelente

Donald

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The views from every direction were just amazing, the pools and beaches were perfect. Staff and dining locations were also amazing, looking forward to our next trip back!
Hospedou-se por 6 diárias em mar. de 2024
Resposta de The Atlantis Team em 11 de mar. de 2024
Dear Donald,Thank you so much for staying with us at the Atlantis and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

10/10 - Excelente

Thomas

Hospedou-se por 4 diárias em fev. de 2024
Resposta de The Alantis Team em 2 de abr. de 2024
Dear Thomas,Thank you so much for staying with us at the Cove and for this great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

6/10 - Ok

Ala

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
its perfect for everyone if you have family or just adults or young people with friends all people have fun and safe. staff is very nice and helpful they are so clean and care about their job. I definitely suggest this hotel
Hospedou-se por 4 diárias em mar. de 2024
Resposta de The Atlantis Team em 11 de mar. de 2024
Dear Ala,We appreciate your taking the time to share your feedback with us and for this great rating. We are happy to see that you had an amazing experience and can't wait to welcome you back to paradise again soon.

8/10 - Boa

Jamal Farouk

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2024
Resposta de The Atlantis Team em 7 de mar. de 2024
Dear Jamal,Thank you for vacationing with us, it was a pleasure to have you. Your rating will be shared with our team. We appreciate you choosing to stay at the Atlantis and hope to welcome you back to paradise again.

8/10 - Boa

SANDEEP

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
all activities in the resort
Hospedou-se por 5 diárias em fev. de 2024
Resposta de The Atlantis Team em 5 de mar. de 2024
Dear Sandeep,Thank you so much for staying with us at the Cove and for this feedback and great rating, it was a pleasure to have you. We are so happy that you enjoyed your vacation with us, and we hope to welcome you back again!

8/10 - Boa

Ryan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Not a bad property, offers lot of activities and options to eat
Hospedou-se por 7 diárias em fev. de 2024
Resposta de The Alantis Team em 5 de mar. de 2024
Dear Ryan,It was a pleasure to have you and your family stay with us at the Atlantis. We are so happy to hear that you had an amazing time and that you enjoyed our warm hospitality and great amenities. Thank you so much for your feedback and we can't wait to welcome you back to paradise again soon.

10/10 - Excelente

Michelle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a great time! The Cove was very nice the beach was beautiful and the staff was friendly and professional! Food was great! Definitely will be going back.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de The Atlantis Team em 3 de mar. de 2024
Dear Michelle,Thank you so much for staying with us at the Cove and for your feedback, it was a pleasure to have you. We are so happy to hear that you enjoyed your vacation with us! At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again for staying with us and we hope to welcome you back

10/10 - Excelente

Ilona

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
👍
Hospedou-se por 7 diárias em fev. de 2024
Resposta de The Atlantis Team em 29 de fev. de 2024
Dear Ilona,Thank you for your review and choosing to stay with us! It's great knowing you had an enjoyable time. We look forward to welcoming you again.

10/10 - Excelente

Brittney Von

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The Atlantis is a great property, the cove tower in particular is nice and new, close to the action. It is more windy than the royal tower since its right on the water but we also went in the off season.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de The Atlantis Team em 28 de fev. de 2024
Dear Brittney,We are so thrilled that you had a great stay with us at the Cove and took the time to share your feedback. We truly appreciate it. At the Atlantis we offer a uniquely Bahamian experience with warm hospitality, great amenities, and an overall amazing experience. Thank you again for staying with us and we hope to welcome you back again.

8/10 - Boa

Guillaume

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
They need to up grade the restaurant. Concierge was ok…
Hospedou-se por 4 diárias em fev. de 2024
Resposta de The Atlantis Team em 26 de fev. de 2024
Dear Guillaume,Thank you so much for taking the time to write a review. At Atlantis, we pride ourselves on offering a uniquely Bahamian experience with warm hospitality and amazing amenities. We want each guest to have an amazing stay and will take your feedback into review. We appreciate you choosing to stay at the Atlantis and hope to welcome you back again.