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Avaliações de DoubleTree by Hilton Hotel Orlando at SeaWorld

4 out of 5
DoubleTree by Hilton Hotel Orlando at SeaWorld
10100 International Drive, Orlando, FL

Avaliações

7,0

Boa

Nota 10 - Excelente. 3154 de 8958 avaliações" "
Nota 8 - Boa. 1775 de 8958 avaliações" "
Nota 6 - Ok. 1474 de 8958 avaliações" "
Nota 4 - Insatisfatória. 1143 de 8958 avaliações" "
Nota 2 - Terrível. 1412 de 8958 avaliações" "

7,2/10

Limpeza

7,8/10

Serviço e funcionários

7,4/10

Comodidades

7,0/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Marcia

Muito boa!
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Jose Colon em 10 de jan. de 2024
Muito obrigado pela excelente pontuação do nosso resort. Temos muito orgulho da limpeza de nossa propriedade e de nossos quartos. Gostamos de ir além pelos nossos hóspedes. O clima costuma ser perfeito em nossa região, temos muitos jogos, comidas e bebidas especiais para toda a família. Nossa equipe quer tentar tornar sua experiência especial.

2/10 - Terrível

Joao Ricardo

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 11 diárias em nov.. de 2023
Resposta de Jose Colon em 6 de dez. de 2023
Thank you for your stay. Happy Holidays!

10/10 - Excelente

Paulo A M

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Recepção excelente, quarto excelente, café da manhã muito bom, pessoal do atendimento no café excelente, organização excelente, limpeza do quarto necessita melhorar.
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Jose Colon em 30 de nov. de 2023
Muito obrigado pela excelente avaliação/pontuação do nosso resort. Orgulhamo-nos da limpeza da nossa propriedade e dos nossos quartos. Adoramos ir além pelo nosso hóspede. Continuaremos trabalhando duro para corrigir as lacunas e fazer com que você volte sempre. Obrigado pelo seu feedback!Feliz feriado

10/10 - Excelente

Flavia

Hospedou-se por 1 diária em out. de 2023
Resposta de joseph cardone em 29 de out. de 2023
Thank you for your kind words and terrific score,Sincerely,

8/10 - Boa

Rebeca N

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
É um hotel com bom custo benefício para quem vai a Orlando.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Joe Cardone em 14 de ago. de 2023
Thank you so much for your positive review. We appreciate you staying with us.We look forward to your return. Come see us again soon....

8/10 - Boa

Leonardo

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Joe Cardone em 30 de mai. de 2023
Thank you for your positive review. We really appreciate you staying at our resort.Come back and see us soon.

6/10 - Ok

antonio s

Pontos negativos: Limpeza e conforto do quarto
Hospedou-se por 4 diárias em abr. de 2023
Resposta de Gabriel Melgar em 15 de abr. de 2023
Thank you for your feedback!

2/10 - Terrível

Roberto

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Joe Cardone em 16 de jan. de 2023
I apologize for your experience. Some guests do not want us in their rooms. It should have been discussed that we will go into your room when you request service. .We are disappointed that we did not have the opportunity to address your concern regarding housekeeping at the time of your stay so we could ensure a better experience. Our high standards will be reinforced with our staff and we sincerely regret the frustration that you experienced. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000 guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. I apologize for your experience. Your comments are helpful to better serve all guests. Thank you for your feedback.

10/10 - Excelente

Alisson

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótima escolha para se hospedar em Orlando
Incrível. As músicas do hall do hotel são ótimas. Uns flashbacks animados. Eu achava que esse hotel incluía o Quick Queue do Seaworld, mas não incluía.
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Joe Cardone em 16 de out. de 2022
Thank you

4/10 - Insatisfatória

JULIO CESAR L

Hospedou-se por 1 diária em mai. de 2022
Resposta de Joe Cardone - General Manager em 18 de mai. de 2022
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. Many of the guests on this site talk about the tremendous value our resort offers to couples and families. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. May and June are the perfect time to visit our hotel! The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. We have added our Backyard BBQ with LIVE music Thursday, Friday, and Sundays. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. We will work hard to keep you coming back!

6/10 - Ok

Milena

Viagem com a família
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Hotel bom. Porém foram cobradas taxas que a mais no cartão de crédito, inclusive de café da manhã que não utilizamos
Hospedou-se por 2 diárias em dez. de 2021
Resposta de Joe Cardone - General Manager em 21 de fev. de 2022
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. Many of the guests on this site talk about the tremendous value our resort offers to couples and families. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. February is the perfect time to visit our hotel! The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. We have added our Backyard BBQ with LIVE music Thursday, Friday, and Sundays. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home.

6/10 - Ok

Lorena

Pontos positivos: Conforto do quarto
decepcionante
Péssimo café, não houve limpeza do quarto, precisamos pedir para trocar toalhas e sequer trocaram a roupa de cama.
Hospedou-se por 4 diárias em dez. de 2021
Resposta de Joe Cardone - General Manager em 8 de fev. de 2022
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. Many of the guests on this site talk about the tremendous value our resort offers to couples and families. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. February is the perfect time to visit our hotel! The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. We have added our Backyard BBQ with LIVE music Thursday, Friday, and Sundays. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home.

10/10 - Excelente

Amanda

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
O hotel tem um prédio alto e outros prédios menores. Ficamos no prédio menor que acredito ser a área mais antiga. O ar condicionado fazia muito barulho. Mas no mais tudo muito bom
Hospedou-se por 1 diária em jan. de 2022
Resposta de Joe Cardone - General Manager em 7 de jan. de 2022
Thank you for staying with us and providing the wonderful overall positive feedback for our team and guests to view. Happy new year to you.

10/10 - Excelente

ÉRICA

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 25 diárias em dez. de 2021
Resposta de Joe Cardone - General Manager em 7 de jan. de 2022
Thank you for staying with us and providing the wonderful positive feedback for our team and guests to view. Happy new year to you.

2/10 - Terrível

Sabrina

Viagem em grupo, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
O serviço no geral deixou a desejar! Não fui comunicada de que deveria pagar a mais para ter um café da manhã completo! E não estacionei na área do hotel e fui cobrada mesmo assim, só por ter o carro
Hospedou-se por 8 diárias em dez. de 2021
Resposta de Joe Cardone - General Manager em 31 de dez. de 2021
- It is very disappointing to hear you did not have a positive experience at our hotel. Our customer’s satisfaction is of the utmost importance to us and your comments will be shared with our management team. We will learn from your experience and strengthen our commitment to provide the best in service to each and every guest. Thank you for the time you took to bring these matters to our attention.

4/10 - Insatisfatória

Laura V

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza e condições e instalações da propriedade
O pior hotel que já fiquei hospedada até hoje
Fechamos o hotel na pressa, viagem de última hora e acabei não lendo os comentários previamente. Depois de me hospedar lá entendi e concordo com tudo de negativo que foi escrito!!! O hotel é péssimo! Não volto e não recomendo! A maior parte dos quartos (exceto diárias super caras) ficam espalhadas em dois andares, ou seja, o estacionamento fica SUPER longe (além de ser pago) e o barulho é imenso. O quarto não estava limpo, roupa de cama furada, chuveiro com vazamento. O café da manhã só tem bolo, pão e café (ou você terá que pagar 9 dólares extra por pessoa para ter melhor opção). No checkout aprecem várias taxas extras inclusive! Horrível!
Hospedou-se por 3 diárias em mai. de 2021
Resposta de Joe Cardone - General Manager em 4 de jun. de 2021
We appreciate you taking the time to score us. Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for every guest. If an issue is ever brought to our attention, we like to go above and beyond for our guests. June and July are perfect months to visit our hotel! The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. Please come back and see us again soon. SeaWorld is also offering fireworks on weekends....

6/10 - Ok

Courtney

Viagem a dois
Pontos positivos: Limpeza e comodidades
Pontos negativos: Serviço e funcionários
The outside of the villas looks like an old rundown motel. The insides are nice but aren't put together very well. The bathtub faucet was loose, the phone didn’t work, and the carpet felt wet and gross. The staff when we checked in did not give us food vouchers for our complimentary breakfast, so we learned the hard way and got yelled at by the serving staff when we tried to get our breakfast the 1st morning. No one told us that parking isn't included, so you pay $31 a night to park there. Found that out after I saw the extra charges after we checked out. The resort part was nice. It feels like they put all the effort into the resort part, the new tower part of the hotel, and the lobby, but just put band aids over the insides of the rooms while leaving the outside looking old and dirty. Almost an unsafe feeling. If you stay here, at least request a room facing the resort, or make sure you book the tower NOT the villas. Will not be back.
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

regina

Viagem com família e crianças pequenas
Stayed for one night post cruise to have a day at SeaWorld with 3 littles. The location was so very convenient to get to SeaWorld. We will park at the park but there is a walkway to SeaWorld from the hotel property. I did not give high ratings because I do think it could have been a little more well kept. The property wasn’t as well kept as i anticipated the room was not as clean as i had hoped but overall it was a great choice for my family to stay for one evening. The staff were very nice at check in and upon request for late check out. One thing i will make note of I did not know there was a charge of $30 a day for parking.
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Janel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was a nice place to stay for a quick trip to Disney. The rooms were clean, the breakfast buffet was decent, and the hotel in general was nice. Only downside was the small showers and our AC wasn’t working properly. Overall, I had a good experience and would stay here again.
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

Jessi

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just a heads up that there's a $25 charge per day for "resort fees", which you can rationalize as the 2 breakfast vouchers. There's also a $30 charge per day for parking, which makes it safe and convenient. There's plenty of parking available and there's a gate to let people in and out. I know some people put that parking was a fiasco, but we had parking available right in front of our room (building 4) no matter what time of day we got there. The rooms were well kept but no one came to clean on our second day, which is typical these days because of Covid nonsense. The checking process was a bit of a wait but the staff was very friendly. Also, I appreciated how the hotel as a company is allergy-friendly. Their iconic cookies were not vegan but they give away as many of those Partake brand cookies as you request in place of the fresh baked DoubleTree cookies. Also, the breakfast had a ton of options for those that choose not to include some foods in their diets. Being mostly plant-based, I don’t eat eggs, dairy or meat and there were plenty of options for me. The servers will get you almond milk, peanut butter and other things upon request. I was overall pleased with our brief stay and would definitely recommend.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Jose Colon em 15 de mai. de 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 - Excelente

Elvis

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our 2nd stay and we absolutely loved it
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Jessie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really like the set up, the area, the complimentary breakfast. Will be back
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Melissa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
I liked the amenities of the property. Very nice grounds. Pool areas looked inviting even though we didn't get a chance to visit them. Breakfast was good and very convenient with anexcellent staff. Only issue I had was that our shower leaked and made aeas room 604. Room was kind of dated as well but not terrible.
Hospedou-se por 2 diárias em mai. de 2024

2/10 - Terrível

Kari

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Absolutely THE WORST CUSTOMER SERVICE! DIRTY ROOM, BROKEN PING PONG PADDLES, CHEAP BREAKFAST PROMOTED AS EXCELLENT, WANT TO SEE EMPLOYEES DO THE LEAST. STAY HERE!!!!! THEY COULD CARE LESS ABOUT THEIR GUESTS
Hospedou-se por 4 diárias em mai. de 2024

8/10 - Boa

sherry, Orlando

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I will be back
Hospedou-se por 2 diárias em mai. de 2024

4/10 - Insatisfatória

Andres

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
The rooms are old and smell like humidity. They need to update them!
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Nancy, Miami Beach

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was very friendly and polite
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

Robyn

They gave me a room that was already occupied but resolved it with another room
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Tara

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Room was very dirty
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Lourdes

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Place is huge couple areas to do things with the family. Super closed to parks (sea world and Aquatica). Place was clean and neat bathroom did have a smell to it but nothing crazy
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Jacqueline

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing experience and Chris, young man at check was incredible and friendly. We would come back again for his service
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Rishi R

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All good
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - Excelente

Jessica

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Me and my three girls came here for a Mother's Day weekend getaway. The staff was super friendly. The atmosphere was child friendly with lots of options to play and explore. The location was super close to Aquatica and Sea World where we visited during our stay. My girls had a blast swimming in the morning and then again until midnight. We will definitely be returning on the future!
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - Excelente

Jose Daniel Vazquez, Manati

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

Isabella

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Nice
Hospedou-se por 1 diária em mai. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

8/10 - Boa

Oksana

Pontos positivos: Serviço e funcionários
Hospedou-se por 7 diárias em abr. de 2024

2/10 - Terrível

Natalia

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

10/10 - Excelente

penelope

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked everything there
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - Excelente

Amber

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was absolutely phenomenal. They went over and beyond for my family and I and I really appreciated it. Thanks again!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 - Excelente

ANA

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice, clean and quiet. Great breakfast too.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 - Excelente

Carlos

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hi
Hospedou-se por 1 diária em mai. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 - Excelente

Celia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Amazing
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 - Excelente

Remco

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good pools, very pretty garden, best breakfast of the states.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 - Excelente

Pearl

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
The shower was clogged, staff used a toilet plunger to unclog shower. There was no conditioner in bottle. The rest of the stay and service... including door delivery was excellent!!
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Edil

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was amazing except the parking which is horrible we had to park 2 building away at night
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you for taking the time to share your concerns regarding your experience while visiting the Doubletree. It is clear from your review that we, regretfully, missed many opportunities to create the enjoyable vacation you anticipated. It is disheartening when we learn a guest has left here feeling unhappy. Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. Our hotel is very popular this time of the year and Parking is at a premium in our area. We appreciate your feedback.

6/10 - Ok

Shaden

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Overall had a good experience at the hotel. Room was not up to the expectations.
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Tyron

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice location
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

6/10 - Ok

Hannah

Viagem em grupo, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The breakfast was amazing and Chris at the front desk was a big help! My only complaint is the parking for the main tower. Everything else was amazing and delicious.
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Ozoda

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is one of the best hotels with its own garden. There are restaurants inside the hotel. We didn’t even leave the hotel and rested there. There are all amenities for children. The pool is a large area for relaxation and walking. there was live music in the evening. I will stay at this hotel again. the breakfasts are very tasty. thanks to all the staff.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jose Colon em 12 de mai. de 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

10/10 - Excelente

Solanyis

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Muy amables y atentos.
Hospedou-se por 3 diárias em abr. de 2024