Saguão

Avaliações de Best Western Plus Midwest Inn

2.5 out of 5
Best Western Plus Midwest Inn
4706 S 108th Street, Omaha, NE

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 442 de 1013 avaliações" "
Nota 8 - Boa. 299 de 1013 avaliações" "
Nota 6 - Ok. 145 de 1013 avaliações" "
Nota 4 - Insatisfatória. 73 de 1013 avaliações" "
Nota 2 - Terrível. 54 de 1013 avaliações" "

8,2/10

Limpeza

8,4/10

Serviço e funcionários

8,0/10

Comodidades

7,8/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Stacie

Viagem com família e crianças pequenas
Great pool Need more luggage carriers
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 13 de mai. de 2024
Hello Stacie,We're pleased you enjoyed our pool. We appreciate your suggestion regarding luggage carriers and will share it with our team to consider for future improvements. Your feedback is valuable in helping us enhance our guest experience.

4/10 - Insatisfatória

Katie

Pontos negativos: Limpeza e condições e instalações da propriedade
There was crusty gunk on our headboard and I could tell someone just put the pillows there to hide it. It came off pretty easily so it would have wiped off easily. Breakfast was okay at best. Dining room was very messy. The staff seemed to be trying their best in their areas.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 13 de mai. de 2024
Hello Katie,We appreciate your feedback on your recent stay with us. We apologize for the inconvenience you experienced and will address your concerns with our housekeeping and breakfast team for improvement opportunities. Our staff always strive to provide the best service possible, and we are glad you noticed their efforts. Your comments are valuable for helping us enhance our guest experience.

8/10 - Boa

Yandi

Pontos positivos: Comodidades
Very good
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 13 de mai. de 2024
Hello Yandi,We are pleased to hear that you had an overall positive experience during your stay with us. If you have any more feedback or suggestions, please don't hesitate to reach out to us. Thank you for choosing our hotel for your accommodation needs.

10/10 - Excelente

Elvira

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I loved how welcoming it felt. The amenities were worth every penny I paid. I stayed 2 nights and was able to check in with no issues (quick check in process).
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 11 de mai. de 2024
Hello Elvira,We are delighted to hear that you enjoyed the welcoming atmosphere and found our amenities to be valuable. It's great to know that you had a smooth and quick check-in experience during your two-night stay with us. Your feedback is appreciated, and we hope to welcome you back in the future.

10/10 - Excelente

Daniel

Pontos positivos: Limpeza e serviço e funcionários
cleaner around the front doors. Could you move the smoking area so it is not located by the front door? I understand that you have to have an area but not ideal for your guest to walk through smoke to enter the building.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 11 de mai. de 2024
Hello Daniel,Thank you for your valuable feedback regarding the cleanliness around the front doors and the location of the smoking area. We appreciate your input on ways we can enhance our guests' experience and will share your comments with the management for further consideration.

8/10 - Boa

Clara Hua-Cin

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We did not get housekeeping service in the first two days. Apparently housekeeping only comes to your room is you request it. After we spoke to the front desk, everything was fine.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Manager em 10 de mai. de 2024
Hello Clara Hua-Cin, We apologize for any inconvenience caused by the miscommunication regarding our housekeeping services. We always strive to accommodate our guests' needs promptly, and we are glad to hear that the situation was resolved once brought to our attention. Your feedback is valuable to us as we continue to improve our services for all guests in the future.

8/10 - Boa

Aaron

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Manager em 10 de mai. de 2024
Hello Aaron, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 - Ok

Chad

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Kids loved the pool. Lacked water pressure in the shower. Good breakfast selection.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 10 de mai. de 2024
Hello Chad, We are thrilled to hear that your kids enjoyed the pool and that you found our breakfast selection to your liking. Thank you for your feedback regarding the water pressure in the shower; we appreciate all comments as we strive to enhance our guests' experiences. We hope to welcome you back soon!

6/10 - Ok

Gerald

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
This property needed to have a deep cleaning and needed to be updated.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Manager em 7 de mai. de 2024
Hello Gerald,We appreciate your feedback and will share it with our management team for their consideration on future improvements. Thank you for staying with us.

10/10 - Excelente

Chris

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean and delicious breakfast.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 4 de mai. de 2024
Hello Chris,We are thrilled to hear that you enjoyed our cleanliness and breakfast offerings during your stay. Your satisfaction is our priority, and we appreciate your feedback. We hope to welcome you back in the future for another exceptional experience.

8/10 - Boa

Laura

Viagem com a família
Pontos positivos: Serviço e funcionários
Dated facility with no working ice machine and front desk unable to help with heating thermostat issues ( no one available after hours)
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 1 de mai. de 2024
Hello Laura, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with the team for improvement. For any future stays, feel free to reach out to our management team with any concerns to ensure a more comfortable experience.

10/10 - Excelente

Gary and Pam

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
🙂
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 30 de abr. de 2024
Hello Gary and Pam,Thank you for sharing this rating, and we welcome you to visit us again anytime!

10/10 - Excelente

Larry

Pontos positivos: Limpeza, serviço e funcionários e comodidades
The outside property was a bit dated and needs a facelift .. However the inside I thought was very nice and remodeled .. Great place at an affordable price .
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Larry,We appreciate your feedback on enjoying our remodeled interiors at an affordable rate. Thank you for staying with us and taking the time to share your thoughts on our property. We continually strive to provide a pleasant stay for all our guests.

10/10 - Excelente

Stephanie

Viagem a dois
Very peaceful stay and comfortable beds! Would def stay here again!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Stephanie,We're thrilled to hear you enjoyed a peaceful stay and found our beds comfortable! We look forward to welcoming you back in the future for another great experience at our hotel.

10/10 - Excelente

Casandra

Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We love this hotel for the pool for our children. Our dog however wishes there were more places to go potty. The hotel itself is nice but the area around it is a more grimey part of Omaha. Not a horrible location, but don’t expect beauty around the hotek
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 26 de abr. de 2024
Hello Casandra, We are pleased to hear that your children enjoyed the pool during your stay. We appreciate your feedback regarding the limited outdoor space for your dog. Our location offers a diverse experience that reflects the character of Omaha. Thank you for choosing our hotel, and we hope to welcome you back for another pleasant stay.

10/10 - Excelente

Dennis

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We came with our kids and grandkids and they put us all on the same floor which was awesome. They loved the pool and breakfast was great.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 26 de abr. de 2024
Hello Dennis,We are delighted to hear that your family enjoyed your stay with us, especially the convenience of being on the same floor and the pool facilities. It's wonderful to know that breakfast met your expectations. Your satisfaction is important to us, and we hope to welcome you all back for another enjoyable stay.

6/10 - Ok

Patrick

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Breakfast in the morning wasn’t completely ready by 6:30 when it started at 6. In general the hotel felt old and a bit run down.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 26 de abr. de 2024
Hello Patrick, We appreciate your feedback and apologize for any inconvenience caused during your stay. We have noted your comments regarding breakfast timing and will address this with our team. As for the hotel's appearance, we continuously strive to maintain and improve our facilities to enhance our guests' experience. Thank you for bringing this to our attention.

2/10 - Terrível

Jermiah

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 26 de abr. de 2024
Hello Jermiah, We're sorry to hear you rated your experience with us poorly. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your opinion and would appreciate the opportunity to address any issues you encountered.

8/10 - Boa

Elaine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 26 de abr. de 2024
Hello Elaine,We are thrilled to hear you enjoyed your stay! Please feel free to reach out to us directly if you have any further comments to share. We look forward to welcoming you back in the future!

6/10 - Ok

Kendra

Pontos positivos: Serviço e funcionários
Is always our go to motel when in town. Was a little disappointed this last time due to the bed being uncomfortable and the got tub being broken. But it always has a great breakfast and friendly staff.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Kendra, We appreciate your loyalty and feedback on your recent stay. We're glad you enjoyed our breakfast and friendly staff. For any future concerns, please do not hesitate to reach out to our management team directly so we can address them promptly.

10/10 - Excelente

Amanda

Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 10 de mai. de 2024
Hello Amanda,We are delighted to hear that you had an excellent experience with us! Please feel free to reach out to us if there is anything else we can assist you with.

8/10 - Boa

Laura

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff are wonderful but the property is showing a little wear. The outside entry could use a power wash, or at least swept, some flowers. Had fun.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 19 de abr. de 2024
Hello Laura,We appreciate your compliments regarding our exceptional staff members. Your feedback on the property's upkeep is noted, and we thank you for bringing it to our attention. We're delighted to hear you had a fun stay and hope to welcome you back for an even more enjoyable experience.

8/10 - Boa

Brianna

Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 6 de mai. de 2024
Hello Brianna,We're thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

4/10 - Insatisfatória

Jeffrey Ray

Pontos positivos: Limpeza e serviço e funcionários
Kids running thru hallways all night and letting doors slam till 1 in the am
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Jeffrey Ray, We apologize for any disturbance caused during your stay with us. Our team values all feedback, which helps us improve our guests' experience. Please contact our management directly to discuss this matter further. Thank you for bringing this to our attention.

4/10 - Insatisfatória

Madison

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Madison, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to discuss any specific issues you encountered during your stay so we can address them accordingly. We value your feedback and strive to provide exceptional service to all our guests.

10/10 - Excelente

Teresa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 14 de abr. de 2024
Hello Teresa,We are thrilled to hear you had a fantastic stay with us! Please do consider us for your next visit.

6/10 - Ok

Wynter

The room was not very clean. The mattresses were old and saggy. The curtains did not cover the window properly. The decor is long overdue for updating. Probably would not stay again.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 12 de abr. de 2024
Hello Wynter, Thank you for sharing your feedback with us. We appreciate your input regarding the cleanliness and room condition. We take all guest comments seriously and will share your review with our team for improvement. It's regrettable to hear that our accommodations did not meet your expectations this time. We hope you will consider staying with us again in the future.

8/10 - Boa

Dave

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Only one thing keeps this from being a 5-star review...the citrus soap, shampoo, and conditioner.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 12 de abr. de 2024
Hello Dave,We appreciate your feedback and apologize for any inconvenience caused by the toiletries provided. We value your input and will share your comments with our team for future improvements. Thank you for staying with us.

2/10 - Terrível

Ashley

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Don't even know where to start! The smell of chlorine was horrendous as soon as you walk in. Made it hard to breath and burns your eyes. We thought maybe it was just the main floor and it will get better when we get to our room. Well, we get to our room and it's just gross. You can tell nothing was wiped down. There was even pee on the back of the toilet! Smudges everywhere, and not to mention, the nasty smell that was coming from the drains. It smelled like rotten eggs! I travel with hand cleaning wipes, so I just wipe the stuff off, even the pee. My husband turns the water on and it helps with the gross smell. So, whatever, we just make it work. Things are fine the first 2 nights that we are here for. Well, the 3rd night, about 11pm, our hotel neighbor almost dies. Yes, truly, she almost died. We had to call the police. And this isn't even all of the details. They were running up and down the hall nude. The female was trying to get away from the guy who was trying to hurt her. The hotel wouldn't even give us a full refund, unless we checked out 3 days before our check out date. We didn't have the funds to go to another hotel because we spent our money to book the hotel we were already at! Plus, we have 2 special needs children. It doesn't work that way, to just up and leave without having a backup plan. Plus, we had a family reunion on Friday, so we couldn't just leave town to go back home. We drove 10 hours. We can't do that off of 3-4 hours of sleep.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Ashley, Thank you for sharing your feedback with us. We regret to hear about your experience and apologize for any inconvenience caused. We take all guest concerns seriously and encourage you to reach out to our management team to discuss this matter further. Your comfort and safety are our top priorities, and we are committed to addressing any issues promptly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

6/10 - Ok

Dana

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Really nice facility. I wish I knew about the bracelet requirement for the pool.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Dana, We appreciate your kind words about our facility. For future visits, we recommend checking all our amenities' guidelines beforehand for a seamless experience. Your feedback helps us enhance our guests' stay.

10/10 - Excelente

Dave

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 26 de abr. de 2024
Hello Dave,We're joyful to hear you had a wonderful stay at our hotel! If you have any more insights to share from your experience, please reach out to us directly so we can further enhance your future visits. We look forward to welcoming you back soon!

10/10 - Excelente

Ron

Pontos positivos: Comodidades
Easy to find from 80, good rates, decent breakfast, clean rooms and nice bathroom.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 7 de abr. de 2024
Hello Ron,We're delighted to know you found our location convenient and enjoyed our breakfast offerings, clean rooms, and bathrooms. It's great to hear you had a positive experience during your stay with us. Thank you for the feedback, and we hope to welcome you back in the future.

6/10 - Ok

Vicki

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 2 de abr. de 2024
Hello Vicki, We appreciate you choosing our hotel for your stay. If you have any concerns or feedback you'd like to share, please don't hesitate to contact us directly. We hope to welcome you back soon for an improved experience.

4/10 - Insatisfatória

Betty

Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 20 de abr. de 2024
Hello Betty,We are sorry to hear that your experience did not meet your expectations. Please reach out to our team to provide further details so we can address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you again in the future.

6/10 - Ok

Nolee

Ok
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Manager em 29 de mar. de 2024
Hello Nolee, We appreciate you taking the time to share your feedback with us. Your comments are valuable in helping us improve our services for future guests. We encourage you to reach out to our management team directly to further discuss your concerns. Thank you for choosing to stay with us.

10/10 - Excelente

Philip

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good breakfast
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 29 de mar. de 2024
Hello Philip,We are delighted to hear that you enjoyed our breakfast offerings during your stay. We strive to provide a variety of options to cater to all tastes. Your feedback is appreciated for future enhancements to our services.

10/10 - Excelente

Guadencia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
It’s a bit old building but it was friendly and nice staff dignity will come back
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Guadencia, We're glad you found our staff friendly during your stay! We appreciate your feedback and look forward to welcoming you back in the future.

10/10 - Excelente

Jennifer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved our stay and our kids love the pool. We go once a year and it’s our nice get away
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Jennifer,We are delighted to hear that you and your family enjoyed your stay with us, especially the pool area. It's wonderful to hear that you have made our hotel a part of your yearly getaway tradition. We appreciate your continued loyalty and look forward to welcoming you back for another memorable stay.

6/10 - Ok

Nolee

Hospedou-se por 4 diárias em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Nolee,We're sorry to hear that your experience fell short of your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them.

6/10 - Ok

Shayla M

Viagem com família e crianças pequenas
I didn’t like that they didn’t cap off the pool. There were too many people in the pool and it was unsafe. This was the whole reason we went to that hotel. No staff was in there watching either. It was swim at your own risk.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Shayla M, We thank you for sharing your experience with us. We encourage all guests to follow pool safety guidelines. We'll share your feedback with our team for future improvements.

8/10 - Boa

Kendra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked the pool area for our child…but the air in the pool room was cold which made it unfavorable because the pool is not very deep so half of an adults body is out of the pool at least and with being wet it made it a tad uncomfortable. Room was decent. Shower water did not get very warm and pressure was light.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 22 de mar. de 2024
Hello Kendra, We appreciate your feedback on the pool area and room. Our team will look into the temperature control in the pool room for future improvements. Thank you for bringing the shower water temperature and pressure to our attention as well, we will address this with our maintenance team to ensure a comfortable stay for all our guests.

8/10 - Boa

Angela

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The pool for the kids
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 19 de mar. de 2024
Hello Angela,We appreciate your feedback about the pool for kids and will share it with our team for future improvements. If you have any more comments or suggestions, please feel free to reach out to us. Thank you for staying with us.

10/10 - Excelente

Travis

Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 18 de mar. de 2024
Hello Travis,We are delighted to hear that you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another excellent experience!

4/10 - Insatisfatória

Katie

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
We took our kiddos for a quick overnight to see the zoo and children’s museum. It looks like they’ve done some updates to the property but it’s still lacking quality: wallpaper peeling off walls, moldy ceiling tiles, ceiling tiles falling down, zero water pressure, limited towels, we had something smeared on our bathroom and bedroom wall, the pool area had wads of hair and we saw some bird feathers which was odd, one of our queen mattresses seemed in decent condition but the other was completely broken down. It was fine for an overnight, but I would never stay here again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 16 de mar. de 2024
Hello Katie, We appreciate you taking the time to share your feedback with us. We've noted your comments and will address them with our team. Should you have any further concerns, please feel free to reach out to our management team directly. Your insights are valuable as we strive to enhance the guest experience.

6/10 - Ok

Virginia

Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 14 de mar. de 2024
Hello Virginia, We appreciate you choosing to stay with us and hope you had an enjoyable experience overall. If there is anything specific you would like to share about your stay, please don't hesitate to contact us directly. We value your feedback and look forward to welcoming you back in the future.

8/10 - Boa

Lee

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 14 de mar. de 2024
Hello Lee, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 - Ok

Susan

Viagem com família e crianças pequenas
Adamant instructions at check in about pool usage to only see multiple people bring in alcohol and adults get way to rowdy for a kid play area! Housekeeping has no respect for boundaries and privacy as they just walk in UNANNOUNCED and take ALL the towels, wash clothes and hand towels. The the boujee egg attempt for breakfast was just disgusting!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 14 de mar. de 2024
Hello Susan, We appreciate your feedback and apologize for any inconvenience. We take guest privacy seriously and will address the issue with our housekeeping team. Rest assured, we value your input to enhance future experiences.

10/10 - Excelente

Zahnae

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 12 de mar. de 2024
Hello Zahnae,We appreciate your feedback and are glad to hear you enjoyed your stay. Our team strives to provide exceptional service to all our guests. Should you have any concerns in the future, please don't hesitate to reach out so we can address them promptly.

10/10 - Excelente

Margot

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a nice view. Pool was fun for the little ones.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Margot,We are thrilled to hear that you enjoyed the view and that the kids had a great time at the pool. Should you have any more feedback or suggestions for us, please feel free to reach out to our management team directly. We appreciate your comments and hope to welcome you back in the future.

2/10 - Terrível

Sarah

I booked 2 nights at this hotel for a weekend in Omaha. We ended up leaving after the first night. I booked this because it had great reviews on Expedia and the pool looked nice for our young kids. The pool was need of an update and maintenance. The building was in need of maintenance and a good cleaning! The walls were paper thin so we had a terrible night trying to sleep listening to people talking, kids crying and people coming and going. The bath towels were supposed to be white but were very dingy and needed to be replace and one had hair folded up in it. The breakfast was ok but they could not seem to keep up and were out of a lot of things. When we left we told the front desk and they told us they could not check us out early and that we needed to contact Expedia to be checked out early. Expedia called the hotel and they said that we were still there even though we had turned in our keys. I would not rate this a 3 star hotel. The ratings did not match the experience/ quality.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 6 de mar. de 2024
Hello Sarah, I'm sorry to hear about the challenges you encountered during your recent stay. We value your feedback and I will ensure it is shared with our management team for further review and improvement opportunities. Your experience is important to us, and we apologize for any inconveniences you may have faced. We appreciate you bringing these matters to our attention and hope to have the opportunity to better serve you in the future.