Fachada da propriedade

Avaliações de Tidelands Caribbean Hotel and Suites

2.5 out of 5
Tidelands Caribbean Hotel and Suites
5th Street on the Boardwalk Ocean City, Ocean City, MD

Avaliações

6,4
Nota 10 - Excelente. 213 de 1000 avaliações" "
Nota 8 - Boa. 255 de 1000 avaliações" "
Nota 6 - Ok. 203 de 1000 avaliações" "
Nota 4 - Insatisfatória. 162 de 1000 avaliações" "
Nota 2 - Terrível. 167 de 1000 avaliações" "

6,2/10

Limpeza

6,8/10

Serviço e funcionários

6,2/10

Comodidades

6,0/10

Condições e instalações da propriedade

6,2/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Robert

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We stayed one night, May 11 into May 12th. The mini fridge was so uneven that we couldn’t even use it. The tile floors were so dirty. No hot water Sunday morning. It was not an issue for us because we only stayed 1 night, no luggage carts.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Management em 14 de mai. de 2024
Hello Robert, thank you for taking the time to leave a review of your recent stay with us. We sincerely apologize for the issues you encountered during your time with us. It's disheartening to hear that the condition of the mini-fridge and the cleanliness of the tile floors fell short of your expectations. Please rest assured that we take your comments seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we apologize for the inconvenience caused by the lack of hot water on Sunday morning. This is certainly not the experience we want our guests to have, and we will investigate this matter further to prevent similar occurrences in the future. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.

10/10 - Excelente

Robert

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Tidelands has and will continue to be,the hotel of choice for my family. Clean, affordable, and perfect location. 5 stars all the way
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Management em 14 de mai. de 2024
Hello Robert, thank you for taking the time to leave a review of your recent stay with us. Providing a clean, affordable, and conveniently located accommodation is what we strive for, and we're delighted that we've consistently met your expectations. We can't wait to welcome you and your family back for many more memorable stays in the future.

10/10 - Excelente

India

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I really enjoyed my stay. I don't mind coming back here.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Hotel Management em 8 de mai. de 2024
Hello India, thank you for your review of your recent stay with us. We are so glad you enjoyed your stay and are delighted you will be returning again for your next trip to OCMD. Safe travels!

8/10 - Boa

Sandy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
👍
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Hotel Management em 6 de mai. de 2024
Hello Sandy, we are so glad you had an excellent experience with us. Thank you for your review and feedback. We hope to have you again in the near future!

4/10 - Insatisfatória

Jessica, Middle River

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Management em 8 de mai. de 2024
Hello Jessica, thank you for your feedback. We are sorry that we fell short of your expectations during your stay. We hope to have you again in the near future for a more memorable experience.

8/10 - Boa

Barry

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Hotel Management em 6 de mai. de 2024
Hello Barry, we are so glad you had an overall positive experience with us. Thank you for your review and feedback. We hope to have you again in the near future for another memorable stay!

8/10 - Boa

Roland

Pontos positivos: Limpeza e serviço e funcionários
Not a bad place at all in the boardwalk. Small stuff like broken floor tile knobs on the furniture broken., but nice enough i would stay again.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Management em 30 de abr. de 2024
Hello Roland, thank you for taking the time to leave a review of your recent stay with us. We are very glad you enjoyed your stay along with our prime location on the boardwalk. However, we apologize for any minor maintenance issues you encountered. Please know that we are currently making updates and improvements to our hotel and your issues will be looked into. Once again, thank you for your honest feedback and we look forward to having you again in the near future!

2/10 - Terrível

Robin

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Stayed 3days, me and my daughter with a disability booked an Ocean Front Room. On day of arrival room had not heat or heating was broken. 2nd room BED BUGS, BED BUGS! WARNING! 3rd room no hot water, broken patio door. With my daughter’s disability it was very hard (wheelchair) to have to move 3 times for a 3 day 2 night stay. Unfortunately for the first time after a vacation, I was glad to leave and go home!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Management em 29 de abr. de 2024
Hello Robin, thank you for your review of your recent stay with us. We are very sorry to hear that we fell below your expectations during your stay. To address your concerns regarding bed bugs, our staff offered to relocate you to a different room on numerous occasions and at your earliest convenience for you and your family so that we could conduct a proper investigation. Unfortunately, since we were unsuccessful in switching you to a different room, we could not look into your concerns in a timely manner. Our maintenance team will look into your other concerns regarding the patio door and hot water. Once again, we apologize that we could not rectify the issues you experienced during your stay as we strive on providing quality service to our guests. We hope to have you again in the future for a much-improved experience. Safe travels!

6/10 - Ok

Saundra

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Management em 29 de abr. de 2024
Hello Saundra, thank you for your review on your recent stay with us. It appears we did not meet your full expectations during your time here. Our staff strives on providing our guests with a memorable experience and we sincerely hope to have you again in the near future for a much-improved stay.

8/10 - Boa

Marjorie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was very welcoming. Great view of the ocean.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Management em 29 de abr. de 2024
Hello Marjorie, thanks for your review. We are so glad you enjoyed your stay and that our staff provided a very welcoming environment. Your kind words are appreciated and we look forward to having you again soon. Safe travels!

6/10 - Ok

Wendell

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Management em 26 de abr. de 2024
Hello Wendell, thank you for your review of your recent stay with us. It appears we fell short of providing a 5-star experience for you during your time at Tidelands. We strive on providing our guests with a memorable stay and we hope to have you again in the near future so we can provide that for you. Safe travels!

10/10 - Excelente

Kellie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Outdated
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Management em 22 de abr. de 2024
Hello Kellie, thank you for your review of your recent stay with us. We are so glad to see you had an excellent experience during your time at Tidelands. Please know that we are undergoing renovations and your feedback regarding our appearance is noted. We hope to have you again in the near future when those updates are complete. Safe travels!

2/10 - Terrível

Andrew

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hello, The hotel failed to mention there would be construction going on during our stay. I requested an accommodation and they noted they would do the best, however once I checked into the hotel I was notified that my accommodation of a low floor could not be filled due to the renovations; Knowing this information I would have not booked here. The parking lot was terrible with potholes and trash, so sketchy. Thank goodness it was a one night stay, because I would have not been able to shower due to the broken shower head a mold covered tub. No front desk in the second building either, no good ambiance, it looks the hotel is abandoned. The hotel itself had a terrible stench of humidity and mold. I am so glad it’s over and I will be telling my family to never book a stay at this rundown hotel.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 8 de abr. de 2024
Hello Andrew, thank you for taking the time to leave a review on your recent stay with us. We are sorry to see that we fell below your expectations during your time here. Your feedback is appreciated as we are currently working on updates to improve our guest experience. We sincerely hope to have you again in the near future when those updates are complete.

6/10 - Ok

Lauren

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários
Property has seen better days. Door shut funny, sliding door was unique. Bathroom sink crooked Different would be the word of choice
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Management em 5 de abr. de 2024
Hello Lauren, thank you for taking the time to leave a review of your recent stay with us. We apologize that we fell below your expectations during your time here. We strive to provide our guests with a memorable stay and your feedback will help us in those efforts. We hope to have you again in the near future for a much-improved experience.

10/10 - Excelente

Akpabio

Viagem com família e crianças pequenas
Pontos positivos: Condições e instalações da propriedade
Just by the boardwalk
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Management em 1 de abr. de 2024
Hello Akpabio, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and our prime location on the boardwalk. Your feedback is appreciated and we hope to have you again soon!

4/10 - Insatisfatória

Russell

Viagem com a família
This property is dated and in dire need of repairs and upgrades. They have no real amenities and charge as much as hotels that do. Housekeeping is by request only! We only stayed here because virtually every other hotel was already booked was booked . I recommend a pass on this one.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Management em 26 de mar. de 2024
Hello Russell, thank you for taking the time to leave a review on your recent stay with us. We are sorry for not meeting your expectations during your time here. Please know that updates and improvements are being made to the hotel. Your comments will help us in those efforts. We hope to have you again in the near future for a much-improved stay.

10/10 - Excelente

Troy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Management em 26 de mar. de 2024
Hello Troy, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon!

8/10 - Boa

Patricia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Management em 18 de mar. de 2024
Hello Patricia, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon!

4/10 - Insatisfatória

Spencer

Viagem em grupo, Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
I like the Rooms Sizes however I was on the 4th floor and the elevator was not working and the stairway door was not working. They left it open 24/7 which means anybody can come into the stairway. It wasn't safe at all. I requested to move to a lower room, and they did not make any commendation for the issue.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 6 de nov. de 2023
Hello Spencer, thank you for taking the time to leave a review on your recent stay with us. We're pleased to hear that you appreciated the room sizes, and we understand your concerns about the elevator and stairway situation. We will review the elevator and stairway issues to ensure the safety of our guests in the future and make any necessary improvements. Your feedback is invaluable in helping us make necessary improvements, and we hope you might consider staying with us again in the future.

8/10 - Boa

Douglas

Viagem a dois
Pontos positivos: Limpeza e comodidades
Clean and spacious room. The only staff member we dealt with was when we checked in. That person seemed very indifferent and uninterested. I understand the job is, likely, monotonous, but, at least, try to fake it better like the rest of us. The property needs a serious makeover. The elevator was broken. Hopefully, that will be repaired soon. It made the walk to the 4th floor, with luggage, difficult. We have stayed here before and enjoyed it. We would stay here again despite the aforementioned issues.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 3 de nov. de 2023
Hello Douglas, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed some aspects of your stay such as the clean and spacious rooms. Your feedback regarding our guest service and the condition of the hotel is noted. Please know that updates and improvements are being made to enhance our guest experience. We hope to have you again in the near future when those are complete. Safe travels!

4/10 - Insatisfatória

Phyllis

Viagem com a família
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza e serviço e funcionários
When we got there Saturday afternoon they only had one person to check in so they had a line waiting we did not have no housekeeping service the whole time we was there I called front desk to come have them mop my floor they said they will send someone no one never came I had to walk down to front that Saturday morning to get clean linen housekeeping was terrible
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 2 de nov. de 2023
Hello Phyllis, thank you for taking the time to leave a review on your recent stay with us. We apologize for the delay and inconvenience at check-in due to the long waiting line. We understand the importance of a smooth check-in process and will work to improve our procedures to ensure a more efficient experience for our guests. We also apologize for any inconvenience regarding our housekeeping services. Your feedback is invaluable in helping us make necessary improvements, and we hope you might consider staying with us again in the future. Thank you for choosing our hotel, and we look forward to the opportunity to provide you with a more pleasant and comfortable stay on your next visit.

4/10 - Insatisfatória

Donna

Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 2 de nov. de 2023
Hello Donna, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your time here. We wish to have you again in the near future for a more positive experience. Safe travels!

8/10 - Boa

Janet

Pontos positivos: Limpeza e conforto do quarto
It was nice room. Was supposed to get a discount at checkout because we had to climb 4 stories not good…I just had back procedure. No discount given, manager never called back…promised she would call with the discount to be given. Disappointing and not happy.
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 2 de nov. de 2023
Hello Janet, thank you for taking the time to leave a review on your recent stay with us. We're pleased to hear that you found your room to be nice. However, we apologize for any inconveniences during your stay and for any delay in hearing from the property manager. If you have any other concerns please reach out to the front desk and they will be happy to assist you. Your feedback is invaluable in helping us make necessary improvements, and we hope you might consider staying with us again in the future. Thank you for choosing our hotel, and we look forward to the opportunity to provide you with a more pleasant and comfortable experience on your next visit.

6/10 - Ok

Jody

Viagem a dois
Pontos negativos: Comodidades
Overall the outside was dirty and the inside needs updating
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 31 de out. de 2023
Hello Jody, thank you for taking the time to leave a review on your recent stay with us. We are very sorry for not meeting your expectations during your time here. Please know that updates and improvements are being made to the hotel to enhance our guest experience. We hope to have you again in the near future when those are complete and your feedback will help us in those efforts.

4/10 - Insatisfatória

Gforce

Viagem a dois
Pontos negativos: Condições e instalações da propriedade
The elevator was out of order when I arrived and the whole of my overnight stay. My room was on the 4th floor! Not to trilled with the situation to say the least. I have stayed at this property in the past but I'm sure as with everything, it has declined terribly
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 20 de nov. de 2023
Hello, thank you for taking the time to leave a review on your recent stay with us. We sincerely apologize for the many inconveniences during your stay. Your comfort and satisfaction are important to us, and we regret that the condition of the elevator impacted your overall experience. We assure you that this issue is being addressed promptly to prevent such inconveniences in the future. We appreciate your loyalty as a returning guest, and we want to assure you that we are committed to providing the best possible experience for our guests. Your feedback is invaluable in helping us identify areas for improvement, and we will use it to enhance our services.

4/10 - Insatisfatória

Mark

Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 31 de out. de 2023
Hello Mark, thank you for taking the time to leave a review on your recent stay with us. We are sorry to see that we did not meet your full expectations during your time here. We hope to have you again in the near future for a more well-rounded stay. Safe travels!

8/10 - Boa

Clara

Viagem a dois
Floor in suite was dirty and sticky. Bathroom was adequet... floor was dirty and toilet kept backing up. Ice Machine on our floor was empty constantly.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Hotel Management em 31 de out. de 2023
Hello Clara, thank you for taking the time to leave a review on your recent stay with us. We sincerely apologize for the cleanliness issues you experienced during your visit. We will work with our housekeeping and maintenance teams to ensure that such incidents do not recur in the future. We also apologize for the constant issue with the ice machine on your floor. We understand the importance of providing essential amenities to our guests, and we will address this promptly to ensure a more convenient experience. Your feedback is invaluable as it helps us make necessary improvements, and we hope you might consider staying with us again in the future for a more well-rounded stay.

6/10 - Ok

Kimberly

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
An older building that’s showing its age. Table and mini fridge tipped and rocked. Evidence of water damage. However, room was huge, beds comfortable, pillows plentiful and excellent, shower hot and with amazing pressure, and a balcony with ocean view.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 31 de out. de 2023
Hello Kimberly, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed many aspects of your stay such as our spacious rooms, comfortable beds, and the view from the balcony. Please know that we are making updates and improvements to the hotel and your feedback will help us in those efforts. We hope to have you again in the future when those updates are complete.

2/10 - Terrível

Scott

Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 20 de nov. de 2023
Hello Scott, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your time here and we wholeheartedly apologize. We hope to have you again in the near future for a more well-rounded stay.

6/10 - Ok

Bonnie

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
needs carpet in hallways also most uncomfortable beds ever had back ache for three days offered nothing in lobby never stay there again to much money for condition of hotel.
Hospedou-se por 5 diárias em out. de 2023
Resposta de Hotel Management em 27 de out. de 2023
Hello Bonnie, thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your input, and we are genuinely sorry to hear about the issues you encountered during your visit. We deeply regret that the beds were uncomfortable and that it resulted in a backache for you. We take the quality of our bedding seriously, and your experience does not meet our standards. We will investigate this issue to ensure our guests have a restful and comfortable sleep. We are dedicated to providing our guests with the best possible experience, and we apologize for any inconvenience you experienced during your stay. Once again, we appreciate your feedback and hope to have you again in the near future for a more positive experience.

8/10 - Boa

Michael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 25 de out. de 2023
Hello Michael, thank you for taking the time to leave a review on your recent stay with us. We are very glad you had an overall positive experience and hope all your needs were met. Thank you for your feedback and we hope to have you again soon. Safe travels!

4/10 - Insatisfatória

Judy

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Didn't tell us they were remodeling and sliding door was broken and couldn't lock it
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 27 de out. de 2023
Hello Judy, thank you for taking the time to leave a review on your recent stay with us. We are sorry for not meeting your expectations during your time here. Regarding the broken sliding door, we apologize for the inconvenience this caused. Your safety and comfort are our top priorities, and we take maintenance issues seriously. We will address this immediately to ensure that such incidents are resolved promptly. We appreciate your patience and understanding, and we hope that you will consider staying with us again in the future. We are dedicated to providing you with a more enjoyable and trouble-free experience on your next visit.

4/10 - Insatisfatória

Alan

Pontos negativos: Limpeza
Not happy
Tidelands charged a resort fee of 12.50 a night. Thought trip was paid for until they hit me with this unexpected charge…not happy. Room had ants. Lost hot water in middle of shower. Couldn’t get a hand towel.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Hotel Management em 24 de out. de 2023
Hello Alan, thank you for taking the time to leave a review on your recent stay with us. We apologize for not meeting your expectations during your time here. Please know that resort fees are not built into your reservation with your third-party booking source. We apologize for any inconvenience regarding this and we will work to better convey that to our guests. In addition, we take your concerns very seriously regarding the condition of your room. Please know this is not indicative of the service we aim to provide. This information will be shared with our staff and addressed immediately. Furthermore, updates and renovations are being made to the hotel and your feedback will help us in those efforts. We hope to have you again in the near future for a much-improved experience.

10/10 - Excelente

Valorie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 24 de out. de 2023
Hello Valorie, thank you for taking the time to leave a review on your recent stay with us. We are very glad you had such a positive experience and that all your needs were met. Thank you for your feedback and we hope to have you again soon!

8/10 - Boa

Terry

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 24 de out. de 2023
Hello Terry, thank you for taking the time to leave a review on your recent stay with us. We are very glad you had such a positive experience and hope all your needs were met. Thank you for your feedback and we hope to have you again soon!

2/10 - Terrível

Antoinette's

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Mold and Mild Dew!
The hotel was under construction on the floor that they put me on. I was not told that before finishing my payment at che k in That is already a safety issue what makes things worse, i get to my room to see and smell mold and mild dew. The mold and mild dew spores were all over the wall, bedding, curtains. The smell was really strong. There was a store bought air purifier in the room which means that management was/ is aware of the situation. I was not told anything before my final payment!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Management em 23 de out. de 2023
Hello Antoinette, thank you for taking the time to leave a review on your recent stay with us. We apologize for not meeting your full expectations during your time here. We assure you while we are undergoing improvements and updates to the hotel, they do not pose a safety risk whatsoever to our staff and guests. Our maintenance and housekeeping team will look into your concerns regarding the condition of your room. We are committed to ensuring that such incidents do not recur in the future. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

4/10 - Insatisfatória

Tara, Northampton

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Our room had to be changed as soon as we checked in due to leaking toilet. Hall was filthy and wasn’t vacuumed the entire time we were there. Roaches outside and in elevator.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 17 de out. de 2023
Hello Tara, thank you for taking the time to leave a review on your recent stay with us. We are very sorry for your recent experience with us and any inconvenience in having to relocate to a different room. Your concerns will be looked into as this is not indicative of the service we aim to provide. Please know that updates and improvements are being made to the hotel and we hope to have you again in the future when those are complete. In addition, your concerns will be looked into as we take them very seriously. Once again, we are sorry for not meeting your expectations during your stay and hope to have you again for a more well-rounded stay.

4/10 - Insatisfatória

Richard

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Booked an ocean view room. Picture showed full view of ocean on the website. Room given was partial view. When asked the front desk person he said I could upgrade for an additional fee. I showed him my reservation that showed I booked an ocean view. He indicated that their ocean view was really a partial view. He stated it really is deceptive. I called the 866 number who restated that the ocean view is really a partial view. The other thing is that when I booked through Expedia not only did I pay an additional $30.00 over their regular room rate, but also had to pay an additional resort fee upon check-in.
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 16 de out. de 2023
Hello Richard, thank you for taking the time to leave a review on your recent stay with us. We apologize for any miscommunication or confusion regarding our room types. Our website provides all the proper information on each of our room types. However, we will work to better communicate that in the future. We appreciate your feedback and the opportunity to improve our services. We hope you will consider giving us another chance in the future.

2/10 - Terrível

Carolyn

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Roaches in our room
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 16 de out. de 2023
Hello Carolyn, thank you for taking the time to leave a review on your recent stay with us. We take your concern about pests very seriously. Please know that this will be looked into immediately and that this is not indicative of the service we aim to provide. We hope to have you again in the future for a more positive experience.

6/10 - Ok

Richard

Viagem com a família
Needed updating
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 16 de out. de 2023
Hello Richard, thank you for taking the time to leave a review on your recent stay with us. We appreciate your feedback regarding updates to our hotel. Please know that there are ongoing renovations being done to improve our guest experience. We hope to have you again in the future when those are complete. Safe travels!

4/10 - Insatisfatória

Cheri

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 12 de out. de 2023
Hello Cheri, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your time here. We apologize for that and hope to have you again in the near future for a more positive experience.

6/10 - Ok

David

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
Location on 5th St was best feature. The hotel itself is showing its age and the end of the season malaise didn’t help: the refrigerator’s freezer was in bad need of defrosting, the safe did not work, outlets were few and inconveniently placed (no usb ports), paint on tiny balcony floor peeled, and railing rusty. Maid service non-existent even when requested, and, finally, the ridiculous no smoking even on the balcony rule frustrates a cigar smoker on VACATION.
Hospedou-se por 5 diárias em out. de 2023
Resposta de Hotel Management em 31 de out. de 2023
Hello David, thank you for taking the time to leave a review on your recent stay with us. However, we sincerely apologize for the inconveniences and issues you experienced during your stay. Your feedback is important, and we take it seriously as we strive to provide the best possible experience for our guests. Please know that updates and improvements are being made to the hotel to enhance our guest experience. Your feedback will help us in those efforts. In addition, we apologize for any inconvenience regarding our non-smoking policy as it is in place for the comfort and safety of everyone inside the hotel. Once again, we appreciate your feedback and hope to have you again for a much-improved experience.

6/10 - Ok

Gary

Pontos negativos: Condições e instalações da propriedade
Oct.. Car Show
Hotel is worn out ! Staff was friendly . Sheets were pilled . Room was ok clean Plenty of hot water. Good location . On site parking
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 10 de out. de 2023
Hello Gary, thank you for taking the time to leave a review on your recent stay with us. We appreciate your kind words about our friendly staff and convenient location. We are continuously working on improvements, and your feedback is valuable in helping us prioritize areas for enhancement. We hope to have you again in the near future. Safe travels!

8/10 - Boa

James

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Cruisin
Facility is dated but clean. Freezer needed defrosting and balcony lights could not be controlled (on/off) within the room. Bed was excellent and bathroom and shower were clean but needed cosmetic repair. A good place to stay for the price considering the event in OC
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 10 de out. de 2023
Hello James, thank you for taking the time to leave a review on your recent stay with us. We appreciate your feedback and are pleased to hear that you found our facility to be clean and our beds excellent. We apologize for any inconvenience you experienced with the freezer and the balcony lights. We will take note of these issues and address them to improve our guests' experience. Your feedback is important to us, and we will use it to make necessary improvements. We hope you will consider staying with us again in the future, and we look forward to providing you with an even better experience.

10/10 - Excelente

Pamela

Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Management em 10 de out. de 2023
Hello Pamela, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. We hope to have you again in the near future. Safe travels!

4/10 - Insatisfatória

Katelyn-Ann, Clifton Park

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is a great size and setup for a visiting family. The location is perfect and it is an easy walk to the beach. However, the property is quite dirty. It does say that they are in the midst of renovations which was not advertised when we booked. However, there were fruit flies all over our room. When we asked for a room change we were told that this is a problem in the area- but the air conditioning vents were covered in dust/dirt, the bathroom had a dirty tub and the kitchenette had a tepid fridge and broken cabinetry. Pretty disappointing considering we were planning on dining in to save some money as we had splurged on the room for the location. Honestly, it will be great after a renovation and a deep, deep clean.
Hospedou-se por 5 diárias em set. de 2023
Resposta de Hotel Management em 31 de out. de 2023
Hello Katelyn-Ann, thank you for taking the time to leave a review on your recent stay with us. We're delighted to hear that you appreciated the size and setup of our property, as well as our convenient location. However, we are dedicated to ensuring a clean and comfortable environment for our guests, and we will use your feedback to drive improvements in our cleaning procedures. Regarding the renovations, we apologize if they were an inconvenience during your stay. These updates are aimed at enhancing the overall guest experience, and we appreciate your understanding. Your feedback is invaluable in helping us make necessary improvements, and we hope you might consider staying with us again in the future.

8/10 - Boa

Kristen

Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 31 de out. de 2023
Hello Kristen, thank you for taking the time to leave a review on your recent stay with us. We are so glad you had a positive experience with us and hope all your needs were met. Thank you for your feedback and we hope to have you again soon!

10/10 - Excelente

Nicole

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location, beautiful view of the ocean, friendly staff, spacious room, room and hotel were clean.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Hotel Management em 10 de out. de 2023
Hello Nicole, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed many aspects of your stay such as the location, friendly staff, spacious rooms, and views of the ocean. Your kind words are appreciated and we hope to have you again soon!

10/10 - Excelente

Bridget

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Perfect location to walk to the boardwalk and restaurants. Richie at the front desk was fantastic. There was construction at our entrance which had a horrible smell but the rest was great!
Hospedou-se por 3 diárias em set. de 2023
Resposta de Hotel Management em 10 de out. de 2023
Hello Bridget, thank you for taking the time to leave a review on your recent stay with us. We appreciate your positive comments about our perfect location and customer service. We apologize for the inconvenience caused by the construction near your entrance and the unpleasant smell. We understand how important a pleasant environment is for our guests, and we appreciate your understanding during this period. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 - Excelente

Jenna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice place! They are in middle of renovations so it’s a bit dirty in the halls, but that just means good things are coming!
Hospedou-se por 4 diárias em set. de 2023
Resposta de Hotel Management em 10 de out. de 2023
Hello Jenna, thank you for taking the time to leave a review on your recent stay with us. We are very glad to hear you enjoyed your time here despite ongoing updates being made. We hope to have you again in the future when those renovations are complete. Safe travels!