Área do café da manhã

Avaliações de Vagabond Inn Executive Hayward

2.5 out of 5
Vagabond Inn Executive Hayward
500 W A St, Hayward, CA

Avaliações

7,8

Boa

Nota 10 - Excelente. 261 de 738 avaliações" "
Nota 8 - Boa. 245 de 738 avaliações" "
Nota 6 - Ok. 121 de 738 avaliações" "
Nota 4 - Insatisfatória. 58 de 738 avaliações" "
Nota 2 - Terrível. 53 de 738 avaliações" "

8,0/10

Limpeza

8,0/10

Serviço e funcionários

7,6/10

Comodidades

7,6/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Alexandre

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
É um Motel muito bom por sinal muito confortavel
Hospedou-se por 2 diárias em ago. de 2019
Resposta de Customer Care Team em 6 de set. de 2019
Alexandre, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

6/10 - Ok

Maiko Elias

Pontos positivos: Limpeza
Atende às necessidades.
O quarto é grande. Colchão velho e muito desconfortável. Área do café é minúscula, não tem nem cadeiras para tomar café da manha. É em pé mesmo. Pouca opção para os padrões de café americano. WiFi muito bom.
Hospedou-se por 2 diárias em jul. de 2019
Resposta de Guest Experience Manager em 16 de jul. de 2019
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

10/10 - Excelente

rashan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great Staff Great Service Safe Surroundings
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 29 de mai. de 2024
Hi rashan,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our staff and found our service excellent. It's wonderful that you felt safe in our surroundings as well. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon! Safe travels!Best Regards,Customer Care Team

10/10 - Excelente

Howard, Belmont

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Care Team em 29 de mai. de 2024
Hi there,Thank you for your feedback! We're delighted to hear that you had a great stay with us. Your positive comments mean a lot to us, and we look forward to welcoming you back for another enjoyable visit soon!Best Regards,Customer Care Team

10/10 - Excelente

Celal

Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Care Team em 29 de mai. de 2024
Hi Cecal,We really appreciate you taking the time to share your amazing rating with us. We look forward to seeing you again soon!Best Regards,Customer Care Team

10/10 - Excelente

Devanna, Castro Valley

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Professional
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Care Team em 29 de mai. de 2024
Dear Guest,Thank you for your feedback. We strive to provide a professional and comfortable experience for all our guests. Your comment is appreciated, and we look forward to welcoming you back for another stay soon.Best Regards,Customer Care Team

8/10 - Boa

Mark Anthony

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Failry, clean and helpful staff.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Care Team em 29 de mai. de 2024
Hi Mark,Thank you for your feedback. We're glad to hear that you found our hotel fairly clean with helpful staff. Your comments are appreciated, and we look forward to welcoming you back for another pleasant stay soon.Best Regards,Customer Care Team

4/10 - Insatisfatória

VRUKSHA

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Care Team em 22 de mai. de 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - Excelente

Sergio

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Care Team em 22 de mai. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Sang

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent in the Basics!
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Care Team em 22 de mai. de 2024
Hi Sang,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be excellent in the basics. Your satisfaction is important to us, and we're glad that we met your expectations. We look forward to welcoming you back for another great stay in the future.Best Regards,Customer Care Team

10/10 - Excelente

Bhupinder

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Care Team em 17 de mai. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 - Ok

Marco

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Care Team em 13 de mai. de 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 - Excelente

Darvin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Muy bonito
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Customer Care Team em 6 de mai. de 2024
Hi Darvin,Thank you for your brief but kind feedback! We're glad you had a positive experience with us. If you'd like to share any specific details about what you enjoyed, we'd love to hear more. We look forward to welcoming you back for another very nice stay!Best Regards,Customer Care Team

6/10 - Ok

Marco

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 22 de mai. de 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 - Excelente

john, Placerville

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Easy check in clean facility
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 1 de mai. de 2024
Hi there,Thank you for your feedback! We're pleased to hear that you found our check-in process easy and our facility clean. We work hard to provide a smooth and welcoming experience for our guests, and it's great to know that we met your expectations. If you have any other feedback or suggestions, we're always here to listen. We look forward to welcoming you back for another enjoyable stay!Best Regards,Customer Care Team

8/10 - Boa

Tania

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 22 de mai. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Gissell

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Very good customer service when check in. We like this hotel, is also PET FRIENDLY! We love that. However the sheets had mascara and blood stains we ended up not using any and turn on the heater to keep the room warm instead, and the restroom wasnt't that clean either. Other than that we really like this hotel.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 1 de mai. de 2024
Hi Gissell,Thank you for sharing your feedback. We're glad that you enjoyed our excellent customer service during check-in and appreciated our pet-friendly policy. It's great to hear that you liked our hotel overall. However, we're sorry about the stained sheets and the cleanliness issues in the restroom. This is not the standard we strive for, and we understand how disappointing it is to find stained bedding and an unclean bathroom. We’ve addressed this with our housekeeping team to ensure thorough cleaning and proper inspection of all rooms, including changing linens when necessary. Thank you for bringing this to our attention. If you choose to stay with us again, we will ensure a more comfortable and clean experience for you and your pet. If there's anything else we can do to make your stay more enjoyable, please let us know. We appreciate your feedback and hope to welcome you back for a better stay in the future.Best Regards,Customer Care Team

10/10 - Excelente

Howard, Belmont

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Care Team em 1 de mai. de 2024
Hi there,Thank you for your feedback! We're delighted to hear that you had a great stay. If you have any additional comments or suggestions, we'd love to hear from you. We look forward to welcoming you back for another wonderful visit!Best Regards,Customer Care Team

8/10 - Boa

Marco

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 13 de mai. de 2024
Hi Marco,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Customer Care Team

8/10 - Boa

Marco

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 13 de mai. de 2024
Hi Marco,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards,Customer Care Team

10/10 - Excelente

Jael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 11 de abr. de 2024
Hi Jael,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Customer Care Team

10/10 - Excelente

Amarsanaa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Care Team em 9 de abr. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 - Insatisfatória

Akif

Pontos negativos: Condições e instalações da propriedade
this general area is not great, but average hotel, dated rooms, lacks elevator (charges more for lower floor), experienced random noise from other rooms, weed odor late night so they need to be much more strict on non-smoking policy. hotel advertises breakfast on website but they offer none. they need to make it clear the hotel lacks an elevator and not charge extra to be on ground floor.
Resposta de Customer Care Team em 8 de abr. de 2024
Hi Akif,We're sorry to hear about your less than satisfactory experience during your stay with us. Your feedback is important to us, and we truly apologize for any inconvenience you experienced. We understand your concerns about the dated rooms, lack of an elevator, noise disturbance from other guests, and odor issues. We will address these issues promptly with our team to ensure improvements are made. Regarding the breakfast offering, we apologize for any confusion or inconvenience caused. We'll ensure that our website accurately reflects our amenities moving forward. We appreciate your feedback about the elevator charges, and we'll review our policies to ensure fairness and transparency for all guests. Your satisfaction is important to us, and we would appreciate the opportunity to discuss your concerns further and make amends. If you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We hope to have the chance to regain your trust and welcome you back for a much-improved stay in the future.Best Regards,Customer Care Team

10/10 - Excelente

Aurelio

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Care Team em 27 de mar. de 2024
Dear Aurelio,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Customer Care Team

8/10 - Boa

Ashnil

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Care Team em 26 de mar. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Jael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Estuvo tod bien solo un empleada de la recepción que es muy malgeniada ….
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Care Team em 16 de mar. de 2024
Hi Jael,I'm sorry to hear about your experience with one of our reception staff members. Providing friendly and helpful service is important to us, and we apologize for any inconvenience or discomfort caused. We will address this matter internally to ensure that all of our team members maintain a positive and welcoming attitude towards our guests. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future for a more positive experience.Best Regards,Customer Care Team

8/10 - Boa

haitao

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Care Team em 3 de abr. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Bakhodir

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All excelent!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Care Team em 1 de mar. de 2024
Hi Bakhodir,We're thrilled to hear that you had an excellent experience during your stay with us! Providing top-notch service and amenities is our priority, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another excellent stay in the future!Best Regards,Customer Care Team

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 28 de fev. de 2024
Hi John,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Customer Care Team

8/10 - Boa

Jael

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Sin comentarios gracias
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 27 de fev. de 2024
Hi Jael,Thank you for letting us know and for your kind ratings. If you ever have any feedback or questions in the future, please don't hesitate to reach out. We're here to assist you!Best Regards,Customer Care Team

10/10 - Excelente

Weijian

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 21 de fev. de 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - Excelente

Anna

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Care Team em 21 de mar. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - Terrível

Edgar

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 16 de fev. de 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 - Ok

Trina L.

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 13 de fev. de 2024
Hi Trina,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Customer Care Team

6/10 - Ok

José Israel

Pontos positivos: Condições e instalações da propriedade
no hay elevadores ni prioridades para personas en sillasde ruedas y oersonas con incapasidades
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Care Team em 9 de fev. de 2024
Hi José,We apologize for any inconvenience caused by the lack of elevators or specific accommodations for individuals with disabilities. Ensuring accessibility for all our guests is a top priority, and we take your feedback seriously. We'll investigate how we can improve our facilities to better meet the needs of all our guests, including those with disabilities. Thank you for bringing this to our attention, and we hope to have the opportunity to make your next stay more comfortable and accommodating.Best Regards,Customer Care Team

8/10 - Boa

Tara

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 6 de fev. de 2024
Hi Tara,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Customer Care Team

10/10 - Excelente

Glenn

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Care Team em 6 de fev. de 2024
Hi Glenn,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Customer Care Team

10/10 - Excelente

morales

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 25 de jan. de 2024
Hi morales,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards,Customer Care Team

4/10 - Insatisfatória

Thomas

Pontos negativos: Comodidades
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 19 de jan. de 2024
Hi Thomas,Thank you for sharing your feedback with us. We're sorry to hear that the amenities did not meet your expectations during your stay. We take guest feedback seriously, and we would appreciate more details about your specific concerns so that we can address them and improve our offerings. Your satisfaction is important to us, and we are committed to making the necessary adjustments to enhance your experience. We value your input and hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team

8/10 - Boa

Tracy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Care Team em 16 de jan. de 2024
Hi Tracy,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Customer Care Team

10/10 - Excelente

morales

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 9 de jan. de 2024
Hi morales,Thank you for sharing your wonderful experience regarding the recent stay. We hope that you will continue to choose us!Best Regards,Customer Care Team

10/10 - Excelente

Sisdey

Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 9 de jan. de 2024
Hi Sisdey,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Customer Care Team

10/10 - Excelente

Hassanatou

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 9 de jan. de 2024
Dear Guest,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Customer Care Team

10/10 - Excelente

DembowTrapMusic

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
H
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 6 de jan. de 2024
Dear Guest,Thank you for these upbeat ratings! We're extremely delighted to learn that you had a great stay and loved our hospitality. We'd love to see you choose us again on your next trip!Best Regards,Customer Care Team

6/10 - Ok

Amber

Viagem em grupo, Viagem com animais de estimação
Pontos positivos: Serviço e funcionários
Resposta de Customer Care Team em 6 de fev. de 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 - Boa

Caroline

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
You could do a lot worse. Good for the price.
Neighborhood not so good but expected for the price. Was worried about car break-in but all was good. Stayed with my kid on the top floor and we felt safe enough. Stayed 2 nights, 1st night woken up by very loud guests. Traffic noise is not too bad. Room was clean. We got one with a fridge and microwave. Close to lots of stores, restaurants, parks etc. Not bad for the price.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Care Team em 19 de dez. de 2023
Hi Caroline,Thank you for taking the time to share your feedback with us. We appreciate your honest assessment and are pleased to hear that despite the concerns about the neighborhood, your stay was overall satisfactory. We understand that safety is a top priority, and we're glad to hear that you and your child felt safe on the top floor. We apologize for the disturbance caused by loud guests on the first night and appreciate your understanding. It's great to know that the room was clean and equipped with amenities like a fridge and microwave. If there's anything else you'd like to share or any way we can make your future visits even more enjoyable, please let us know. We value your input and hope to welcome you back.Best Regards,Customer Care Team

6/10 - Ok

Alana

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 14 de dez. de 2023
Hi Alana,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Customer Care Team

10/10 - Excelente

Adolph Boothe

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It has become my home away from home, it's one of my favorite spots to stay, the price is very reasonable, the rooms are clean, the beds are comfortable, the onlything is that the vending machine don't work
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Care Team em 14 de dez. de 2023
Hi Adolph,We are truly honored to be considered your home away from home, and we greatly appreciate your loyalty. It warms our hearts to hear that our hotel has become one of your favorite spots to stay, and we're delighted that you find our prices reasonable, our rooms clean, and our beds comfortable. We apologize for any inconvenience caused by the vending machine issue and want to assure you that we'll address this promptly to ensure it's in proper working order for your future visits. If there's anything specific you enjoy or any suggestions you have to make your stays even more enjoyable, please feel free to share. Your feedback is invaluable, and we look forward to continuing to provide you with a welcoming and comfortable experience. Best Regards,Customer Care Team

10/10 - Excelente

Glenn

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Care Team em 1 de dez. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Glenn

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Care Team em 19 de dez. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team