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Avaliações de Anantara Plaza Nice Hotel - A Leading Hotel of the World

5 out of 5
Anantara Plaza Nice Hotel - A Leading Hotel of the World
12 Avenue de Verdun, Nice, Alpes-Maritimes

Avaliações

9,4

Extraordinária

Nota 10 - Excelente. 101 de 131 avaliações" "
Nota 8 - Boa. 17 de 131 avaliações" "
Nota 6 - Ok. 7 de 131 avaliações" "
Nota 4 - Insatisfatória. 4 de 131 avaliações" "
Nota 2 - Terrível. 2 de 131 avaliações" "

9,6/10

Limpeza

9,4/10

Serviço e funcionários

9,0/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Karina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean, excellent customer service , great location
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Anantara Plaza Nice em 10 de mai. de 2024
Dear Ms. Karina, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your lovely feedback with us! It has been a pleasure to have you as our guest and to create unforgettable memories with you, and we are looking forward to welcoming you back to our beautiful Hotel! My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

Katie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stunning hotel, brilliant location and very comfortable rooms. Would stay here again! Concierge recommended great restaurants. Roof top bar is stunning with views of Nice.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Anantara Plaza Nice em 6 de mai. de 2024
Dear Ms. Katie, thank you for choosing our Anantara Plaza Nice, and for sharing your lovely words with us! We are delighted to learn that our service and hospitality exceeded your expectations, and our entire team is happy to have the opportunity to craft unforgettable memories with and for you. It's a pleasure for me to share your wonderful feedback with all of our team members (starting right with our amazing Concierge!), in order to further inspire and motivate them to always to provide the best guest service! We are looking forward to welcoming you back in our beautiful Hotel, My warmest regards,Martina Caretta - Quality Manager

6/10 - Ok

Woo Hyun, Glendale

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
check in time is strict. many guests were waiting in lobby until 3PM-4PM.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Anantara Plaza Nice em 9 de mai. de 2024
Dear Mr. Hyun, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your feedback with us. We are delighted to learn that our service and hospitality exceeded your expectations, and we thank you for your comprehension in regards to our check-in time, scheduled at 3pm for our guests in order to have everything perfect and ready for the beginning of their adventure! We are looking forward to welcoming you back soon in our beautiful Hotel, My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

Masahiro, Minato-ku

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
部屋や施設は新しく、五つ星のホテルという風格を感じました。六階のレストランとバーは、料理もサービスも改善があると嬉しいですね。
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Anantara Plaza Nice em 6 de mai. de 2024
Dear Mr. Masahiro, thank you for choosing our Anantara Plaza Nice for your recent stay on the French Riviera, and for sharing your detailed review with us! While I am delighted to learn that our service and hospitality exceeded your expectations, it seems as you experienced a few inconsistencies throughout your experience and, for this reason, I remain at your complete disposal, shall you wish to share any further details with me. I am looking forward to hearing from you and, of course, to welcoming you back in our beautiful Hotel!My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

Christine, Auckland

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Anantara Plaza Nice em 6 de mai. de 2024
Dear Ms. Christine, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your review with us! It has been a pleasure to welcome you in our beautiful Hotel, and we are looking forward to your next stay! My warmest regards,Martina Caretta - Quality Manager

8/10 - Boa

Sofia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This hotel is modern and nice. Staff is great! However i paid extra for a “sea view” room not partial sea view room and my room had zero sea view. I was on the 3rd floor and was only able to see trees. Actually this hotel shouldn't even advertise “sea view” because i feel the only place where you can actually see the ocean is from the bar on the 6th floor. There are other hotels in the area less expensive with a much better view. Wouldn't stay here again.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Anantara Plaza Nice em 24 de abr. de 2024
Dear Ms. Sofia, thank you for choosing our Anantara Plaza Nice, and for sharing your detailed feedback with us. I am sorry to learn that your room did not reflect your expectations; as we strive every day to ensure our guests are more than satisfied with our service and our Hotel, I assure you that your experience will be shared with our Managers, in order to improve our guest's experience. I remain at your disposal shall you wish to share with me any further details, and to personally assist you in reserving your perfect room shall you wish to give us another opportunity to serve you in the near future.My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

Michelle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
All of them were good
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Anantara Plaza Nice em 18 de abr. de 2024
Dear Ms. Michelle, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share your lovely feedback with us! It's a pleasure to learn that your stay exceeded your expectations, and our entire team is happy to have had the opportunity to craft unforgettable memories with and for you! My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

Jason

Hospedou-se por 5 diárias em mar. de 2024
Resposta de Anantara Plaza Nice em 21 de abr. de 2024
Dear Mr. Jason, thank you for choosing our Anantara Plaza Nice, and for sharing your lovely review with us! We are delighted to know your stay exceeded your expectations, and we are looking forward to welcoming you back soon in our beautiful Hotel! My warmest regards,Martina Caretta - Quality Manager

8/10 - Boa

Jennifer

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I stayed at this hotel for five nights. A very friendly welcome by the door staff and lovely lady who checked me in. My room was a bit small but very well decorated with good amenities. The bed and pillows were very comfortable allowing for a great nights of sleep. The hotel is the perfect location for everything is only a few minutes walk to Messena Square Tram and the old town and promenade. My only disappointment was the restaurant on the 6th floor which I thought was overpriced and lacking atmosphere. Apart from that, I would highly recommend staying here.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Anantara Plaza Nice em 31 de mar. de 2024
Dear Ms. Jennifer, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your lovely feedback with us! We are delighted to know our hospitality and our service exceeded your expectations, and we are looking forward to welcoming you back to our beautiful Hotel, ready to craft new, unforgettable memories with and for you! My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

Matthew

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
For the size of property, It could do with another more comfortable lounge, that serves drinks. I would also expect a pool at the standard of hotel. Despite the above, the staff were all excellent. The hotel proved its worth when reacting to small issues. Our shower would not get very warm. In alerting the concierge, maintenance solved the issue within the next 20 minutes. Wouldn’t hesitate to stay there again!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Anantara Plaza Nice em 29 de mar. de 2024
Dear Mr. Matthew,thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your lovely feedback with us. We are delighted to know that your stay exceeded your expectations, and that our team's warm welcome and hospitality were able to make your journey truly unforgettable!We are looking forward to welcoming you back to our beautiful Hotel,My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

Graham

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location for access to the Old Town, the beach and nearby restaurants
Hospedou-se por 1 diária em mar. de 2024
Resposta de Anantara Plaza Nice em 18 de mar. de 2024
Dear Mr. Graham, thank you for choosing our Anantara Plaza Nice, and for taking the time to share your feedback! We are delighted to know your stay exceeded your expectations, and that our beautiful location, right in the city center, helped you make the most out of your time in Nice! We are looking forward to welcoming you back in our beautiful Hotel, My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

Joanna Margaret

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent staff service. Walking distance of everywhere
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Anantara Plaza Nice em 17 de mar. de 2024
Dear Ms. Joanna Margaret,thank you for choosing our Anantara Plaza Nice, and for taking the time to share your feedback with us! We are delighted to know our hospitality exceeded your expectations, and we are looking forward to welcoming you back really soon! My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

Clint

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Exquisite service. Great location.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Anantara Plaza Nice em 14 de mar. de 2024
Dear Mr. Clint, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your feedback with us! We are pleased to learn that our service and hospitality exceeded your expectations, and we are looking forward to welcoming you back in our beautiful Hotel, ready to craft new, unforgettable memories with and for you! My warmest regards, Martina Caretta - Quality Manager

10/10 - Excelente

Christian Ferdinand

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
In allen Bereichen hervorragendes Personal! Schön ausgestattete Zimmer, die Dachterrasse ein Traum!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Anantara Plaza Nice em 14 de mar. de 2024
Dear Mr. Christian Ferdinand, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing with us your lovely feedback! We are delighted to know that our service and hospitality exceeded your expectations, turning your stay into an unforgettable journey! We are looking forward to welcoming you back to our beautiful Hotel, My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

Thania

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Anantara Plaza Nice em 24 de mar. de 2024
Dear Ms. Thania, thank you for choosing our Anantara Plaza Nice, and for sharing your feedback with us! We are delighted to learn that our hospitality and our service exceeded your expectations, and we are looking forward to welcoming you back soon! My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

CHRISTOPHE

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Magnifique Hôtel , vue incroyable et petit déjeuné exceptionnel
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Anantara Plaza Nice em 18 de fev. de 2024
Cher M. Christophe, Nous tenons à vous exprimer notre gratitude pour vos commentaires sur votre récente visite, ceux-ci nous permettent de comprendre le ressenti de nos clients par rapport à nos services. Notre but principal est de garantir la totale satisfaction de notre clientèle et nous sommes ravis de lire que vos vacances au sein de notre hôtel Anantara Plaza Nice ont été si agréables. Nous nous efforçons d'assurer de très hauts standards de service afin de garantir que nos clients repartent avec de merveilleux souvenirs de leur séjour parmi nous. Nous nous réjouissons de vous accueillir à nouveau très bientôt ! Mes salutations distinguées, Martina Caretta - Quality Manager

8/10 - Boa

James

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Anantara Plaza Nice Hotel em 15 de fev. de 2024
Dear Mr. James, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing your feedback with us! We are delighted to know our Hotel and services met and exceeded your expectations, and we are looking forward to welcoming you back soon! My warmest regards,Martina Caretta - Quality Manager

4/10 - Insatisfatória

Soubhi, Doha

Viagem em grupo
Pontos negativos: Condições e instalações da propriedade
Great view from the restaurant and location next tot eh shopping but my hand luggage was stolen from my car after I gave the car to the hotel valet
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Anantara Plaza Nice Hotel em 15 de fev. de 2024
Dear Mr. Soubhi, thank you for taking the time to write two feedbacks of our Hotel - we are delighted to learn that our location and our services exceeded your expectations, and that you were able to enjoy, from our convenient position in the heart of the city, the beauties of Nice!I was sorry to learn about the loss of your bag - nonetheless, after reviewing our cameras, we can assure you that nobody has approached your vehicle, aside from when explicitly requested by you. I remain at your disposal for any further inquiries, and I am looking forward to welcoming back you in our beautiful Hotel! My warmest regards,Martina Caretta - Quality Manager

4/10 - Insatisfatória

Soubhi, Doha

Viagem em grupo
Pontos positivos: Condições e instalações da propriedade
Great location. Reception staff below average in service. Most of the Hotel staff is lacking Anantara spirit in hospitality and behave as if they are superior to the guests. Breakfast service is outstanding. Amazing view from the restaurant. My bag went missing after giving my car to the hotel valet for overnight parking. Valet service is expensive 59 euro per night.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Anantara Plaza Nice Hotel em 15 de fev. de 2024
Dear Mr. Soubhi, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for taking the time to share this feedback with us. While we are delighted to know you enjoyed our breakfast buffet, we are wholeheartedly sorry to learn that our service was not up to your expectations. I assure you that our team is wholeheartedly dedicated to ensuring our guests' utmost satisfaction and well-being, with a true passion for service and excellency. Moreover, while I completely understand your frustration in regards to your bag's loss, I will take this opportunity to remind you, as my colleagues have already conveyed in the past, that, after an investigation conducted via our cameras, we can assure you that nobody has approached the vehicle aside from when explicitly requested by you. I sincerely hope you will soon give us another opportunity to exceed your expectations with our warmest "Anantara-style" hospitality, My warmest regards,Martina Caretta - Quality Manager

10/10 - Excelente

Jana

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is fantastic, with amazing views from the hotel. The lovely lady who checked us is and upgraded our room since we came as a birthday trip which made me feel very special, thank you. The staff were so professional and had a fantastic customer service and all very friendly, from door men to reception. Great! The room we were given was fantastic and had an absolutely beautiful view with palm trees and sea. Great amenities. There was only one slight issue in the shower where it seemed that the drain wasn’t going down fast enough so caused a slight flooding in the bathroom which we raised to reception, to which they allowed us to check out a tad later in return. The breakfast was amazing which plenty of choice and the view from the rooftop was stunning during breakfast. The staff there were very attentive and prompt also. We went to the restaurant in the evening also however we didn’t really find anything to cater to us on the menu but maybe that was just us also the prices for small portions were a bit dear but each to their own pocket. Overall we were very well looked after and enjoyed our stay at this property. I would highly recommend with this top location.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Anantara Plaza Nice Hotel em 15 de fev. de 2024
Dear Ms. Jana, thank you for choosing our Anantara Plaza Nice for your recent séjour on the French Riviera, and for sharing with us such lovely words about your time here! I deeply apologize for the inconvenience occurred with your shower, but I thank you once again for raising the concern immediately, giving us the opportunity to fix it for you, ensuring the rest of your stay to be an absolute success! We are delighted to know our hospitality and service exceeded your expectations - on your next séjour with us, I would love to have the chance to meet you in person, and to personally go over our culinary offerings to make sure that your tastes are accommodated and catered to!My warmest regards, Martina Caretta - Quality Manager

10/10 - Excelente

Ryan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Laurent Mallory em 2 de jan. de 2024
Dear Monsieur Ellis,Thank you very much for sharing this great review of your recent stay at the Anantara Plaza Nice Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience and again we are sorry about the issue about your bathroom. We hope to have the pleasure to welcome you back soon in Nissa la Bella!With my kind regards,Laurent Mallory / Guest Relation Manager

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Laurent Mallory em 23 de dez. de 2023
Dear Monsieur Champagne,Firstly we would like to thank you for the lovely rating following your recent visit to at the Anantara Plaza Nice hotel and are delighted to read that we were able to match your holiday expectations. Hope to have the pleasure to welcome you back soon.With my kind regards,Laurent Mallory / Guest Relation Manager

10/10 - Excelente

Brian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
El restaurante del 6to piso es delicioso. Y el personal de recibimiento muy profesional y agradable.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Laurent Mallory em 18 de dez. de 2023
Dear Monsieur Sandoval Cota,Firstly we would like to thank you for the lovely review you shared following your recent visit at the Anantara Plaza Nice hotel and are delighted to read that we were able to match your holiday expectations, especially on our roof top restaurant on the 6th floor.We hope to have the pleasure to welcome you back soon on the French Riviera!With my kind regards,Laurent Mallory / Guest Relation Manager

10/10 - Excelente

Jerome

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent
Tout était parfait Service et accueil exceptionnels Chambre et décoration magnifiques Roof top avec vue à couper le souffle
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Laurent Mallory em 18 de dez. de 2023
Cher Monsieur Wirotius,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de l'hôtel Anantara Plaza Nice et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Nous esperons avoir le plaisir de vous accueillir de nouveau à Nissa la Bella!Bonnes fetes de fin d'annéeBien cordialement,Laurent Mallory / Directeur Relation Clientèle

10/10 - Excelente

ROBERT

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Rachell Périgord em 12 de dez. de 2023
Dear Mr. Head,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. With my kindest regards,Rachell Périgord / Guest Relation

10/10 - Excelente

nick

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Truly an amazing property. The location was top notch as was the staff. Will definitely be back.
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Rachell Périgord em 12 de dez. de 2023
Dear Mr. Garcia,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. With my kindest regards,Rachell Périgord / Guest Relation

10/10 - Excelente

Seung

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Service was excellent. Conveniently located. Awesome experience! Thank you!
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Rachell Périgord em 12 de dez. de 2023
Dear Mr. Kim,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. With my kindest regards,Rachell Périgord / Guest Relation

8/10 - Boa

Olivier

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Almost perfect!
Superb hôtel with excellent service and localisation. I found just a bit sad that the spa closes so early! I arrived for a late check in at 20:00, I was expecting to have a relaxing massage and the spa was already closed.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Rachell Périgord em 12 de dez. de 2023
Dear Mr. Otti,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We sincerely apologize that you couldn't enjoy our spa upon your arrival but 20:00 is the closing time.With my kindest regards,Rachell Périgord / Guest Relation

8/10 - Boa

Judith, San Antonio

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Check-in was on-time, rooms were not ready for another hour. Was made to wait after long journey from US. Very inconvenient...not a 5Star welcome
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Rachell Périgord em 12 de dez. de 2023
Dear Ms. Tarbox,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We sincerely apologize for the wait, we did our utmost possible to give you the room quickly.With my kindest regards,Rachell Périgord / Guest Relation

10/10 - Excelente

Angela

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
From start to finish this place is top notch! The service is impeccable! The views from the restaurant bar on top are the best in all of Nice! Definitely a memorable experience!
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Rachell Périgord em 12 de dez. de 2023
Dear Ms. McFadin,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. With my kindest regards,Rachell Périgord / Guest Relation

10/10 - Excelente

Bruce

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Rachell Périgord em 12 de dez. de 2023
Dear Mr. Chisholm,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. With my kindest regards,Rachell Périgord / Guest Relation

10/10 - Excelente

franck

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Laurent Mallory em 21 de nov. de 2023
En premier lieu nous voudrions vous remercier pour votre note de 5/5 suite à votre visite au sein de notre hotel Anantara Plaza Nice et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion. Bien cordialement,Laurent Mallory / Directeur Relation Clientèle

10/10 - Excelente

Jorge

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location, next to shopping and many great restaurants !!!!!
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Laurent Mallory em 21 de nov. de 2023
Dear Monsieur Najera Lara,Firstly we would like to thank you for the lovely rating you shared following your recent visit at the Anantara Plaza Nice Hotel and are delighted to read that we were able to match your holiday expectations. With my kind regards,Laurent Mallory / Guest relation Manager

10/10 - Excelente

Gregory

Hospedou-se por 1 diária em nov. de 2023
Resposta de Rachell Périgord em 12 de dez. de 2023
Dear Mr. Gregory,Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. With my kindest regards,Rachell Périgord / Guest Relation

10/10 - Excelente

EMMA

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is beautiful and the staff very nice and helpful. The room was spacious and modern. Very comfortable. The rooftop restaurant offers delicious food and the view of the ocean are breathtaking. The only complaint we have is that we tried calling room service to order breakfast and they wouldn’t answer. I then called the front desk and they took the order for us. We were unsure if we would be getting our order as there was no call back with an approximate time of delivery. This happened twice during our stay. Maybe next time we will have snacks in our room just in case room service is unreliable. Other than that the hotel was great.
Resposta de Laurent Mallory em 21 de nov. de 2023
Dear Madame Fletcher,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics concerning the room service. We had effectively telephone issues during your stay and it has been fixed now.I am sorry for that and hope to have the pleasure to welcome you back soon in Nissa la Bella!With my kind regards,Laurent Mallory / Guest relation Manager

10/10 - Excelente

Debra

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Beautiful fresh new structure
This place was what I was looking for, clean, brand new and modern. I didn't want a run-down, dirty hotel for "historic" significance. So this hotel was great for being squeaky clean and fresh. The service was awful. They admitted it themselves, when I brought it up. They are new and it takes time to find good employees. Room service was atrocious, sometimes they just forgot and didn't show up, sometimes they showed up with the wrong items, but I did get one refund for them serving wrong items. The Concierge was rarely available so I made all reservations myself, easier and quicker than waiting for the elusive Concierge. The Spa massage therapist was the worst. She wasted time filling out forms even though I had arrived 15 mins in advance, just so she could cut into my 90 mins of expensive massage. I got barely 70 mins because she wasted time and rushed off the massage. This was the ONLY time in my life that I didn't tip a massage therapist because I felt scammed! This is a beautiful hotel, location great, nice people at the front desk. But it has some issues that hopefully it will work out in the future.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Laurent Mallory em 21 de nov. de 2023
Dear Valued Guests,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics regarding the room service and the spa and I am really really sorry that you did not have a good experience on these two outlets. I have shared your comment to our Food and beverage manager and our Spa manager to take immediately the appropriate actions.We hope to have the pleasure to welcome you back on the French Riviera!With my kind regards,Laurent Mallory / Guest Relation Manager

10/10 - Excelente

Joanna

Hospedou-se por 3 diárias em out. de 2023
Resposta de Laurent Mallory em 21 de nov. de 2023
Dear Madam Nguyen,Firstly we would like to thank you for the lovely rating you shared following your recent visit at the Anantara Plaza Nice Hotel and are delighted to read that we were able to match your holiday expectations. With my kind regards,Laurent Mallory / Guest relation Manager

10/10 - Excelente

Ilkka

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hyvä valinta
Erinomainen hotelli, sijainti loistava
Hospedou-se por 4 diárias em out. de 2023
Resposta de Laurent Mallory em 21 de nov. de 2023
Dear Valued Guests,Firstly we would like to thank you for the lovely review you shared following your recent visit at the Anantara Plaza Nice hotel and are delighted to read that we were able to match your holiday expectations. With my kind regards,Laurent Mallory / Guest relation Manager

10/10 - Excelente

Kaitlin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Gorgeous Hotel! A Must Stay...
Stunning property. We booked this hotel last minute given some flight cancellations. We were headed to the Four Seasons in Cap Ferrat however they didn't have the first night available. This hotel was stunning, had amazing service, and was a highlight hotel of our 10-day trip. I'd highly recommend.
Hospedou-se por 1 diária em set. de 2023
Resposta de Laurent Mallory em 16 de out. de 2023
Dear Madam and Monsieur Swenney,Firstly we would like to thank you for the lovely review you shared following your recent visit at the Anantara Plaza Nice hotel and are delighted to read that we were able to match your first night holidays. We hope to have the pleasure to welcome you back soon on the Cote d'Azur!With my kind regards,Laurent Mallory / Guest Relation Manager

10/10 - Excelente

Patrick

Hospedou-se por 1 diária em out. de 2023
Resposta de Laurent Mallory em 16 de out. de 2023
Dear Madam and Monsieur Obryon,Firstly we would like to thank you for the lovely rating you shared following your recent visit at the Anantara Plaza Nice hotel and are delighted to note that we were able to match your holiday expectations. With my kind regards,Laurent Mallory / Guest Relation Manager

10/10 - Excelente

Peter

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Our experience was excellent Great service very professional. The location was perfect
Hospedou-se por 3 diárias em out. de 2023
Resposta de Laurent Mallory em 16 de out. de 2023
Dear Madam and Monsieur Thompson,First and foremost we would like to thank you for the praising review you shared following your recent visit to the Anantara Plaza Nice hotel and are delighted to read that we were able to match your expectations. we hope to have the pleasure to welcome you back soon in Nissa la Bella!With my kind regards,Laurent Mallory / Guest relation Manager

8/10 - Boa

Flemming Holm

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Vi kommer ikke igen - men ligger godt
Vi boede på 5 sal - der er meget larm fra stole og stiletter fra 6 sal hvor restaurant ligger. Udendørs bordet var ikke tørret af fra de forgående gæsters drinks. Den første dag var der ikke slippers. Anden dag var kleenex boks ikke udskiftet. Lyset gik på hele hotellet i 10 minutter, og ingen info eller undskyldning. Deres kaffe er latterlig dårlig. Vi bad om at de skaffede en taxa - sagde at det var lettere hvis vi selv stoppede en ved vejen. Man skal ikke bo der og kun have råd til en taxa. Generelt var personalet lidt snobbet. Udsigten fra væreslet var fantastisk og ligeledes fra 6 sal tagterrasse. Det er ikke et hyggeligt hotel - som vi Danskere forstår ved hygge. Men det ligger super godt i forhold til byen, stranden, og den gamle bydel. Morgenmad havde vi ikke med - så den kan vi ikke kommentere på. Men der er masser af dejlige steder at spise morgenmad på 5 min derfra. Husk 2 min derfra ligger Gina på Place Massena - helt super dejlig mad og indretning - særligt indenfor. Super søde tjenere og playliste
Hospedou-se por 2 diárias em out. de 2023
Resposta de Laurent Mallory em 16 de out. de 2023
Dear Madam and Monsieur Knudsen,At the Anantara Plaza Nice Hotel, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics regarding the housekeeping department, I have immediately shared your comment to our Head housekeeper in order to take immediately the appropriate actions.Regarding the request for a taxi, I spoke already to our Head concierge to sensibilize our bellmen about the quality of service we have to ensure to our guests; and what happened to you is purely not acceptable and I apologize for that.We hope sincerely to have the pleasure to welcome you back in Nissa la Bella!With my kind regards,Laurent Mallory / Guest relation Manager

10/10 - Excelente

Eric

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A perfect stay in Nice
A wonderful hotel in a perfect location with great shops, restaurants and bars nearby We had a beautiful suite with a balcony to enjoy the lovely weather We ate in the rooftop restaurant and it was very good
Hospedou-se por 2 diárias em out. de 2023
Resposta de Laurent Mallory em 16 de out. de 2023
Dear Madam and Monsieur Wilson,First and foremost we would like to thank you for the praising review you shared following your recent visit to the Anantara Plaza Nice hotel and are delighted to read that we were able to match your expectations. With my kind regards,Laurent Mallory / Guest Relation Manager

10/10 - Excelente

Stanley

Hospedou-se por 2 diárias em set. de 2023
Resposta de Laurent Mallory em 16 de out. de 2023
Dear Madam and Monsieur Castro,First and foremost we would like to thank you for the praising rating you shared following your recent visit to the Anantara Plaza Nice hotel and are delighted to note that we were able to match your expectations. With my kind regards,Laurent Mallory / Guest Relation Manager

4/10 - Insatisfatória

PIT SHENG

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bad management
A lot of discrepancies on this hotel. Not cleaning the room until I called them in late afternoon, this is not acceptable at all in a 5 star hotel😤
Hospedou-se por 2 diárias em set. de 2023
Resposta de Laurent Mallory em 16 de out. de 2023
Dear Monsieur and Madam Kok,At the Anantara Plaza Nice Hotel, we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.We hope anyway to have the pleasure to welcome you back in Nissa la Bella!With my kind regards,Laurent Mallory / Guest Relation Manager

10/10 - Excelente

colin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My stay at the Anantara was really exceptional. I have to call out the staff for incredible service. From check in, through concierge to the wonderful manager at Seen, everyone seemed genuinely focussed on making my stay as pleasant as possible. Next thing I’d call out is the room. Beautifully appointed and very spacious. Thank you Anantara! Bon chance!
Hospedou-se por 3 diárias em set. de 2023
Resposta de Laurent Mallory em 16 de out. de 2023
Dear Monsieur and Madam Flynn,Thank you very much for sharing this great review of your recent stay at the Anantara Plaza Nice Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We hope to have the pleasure to welcome you back soon in Nissa la Bella!With my kind regards,Laurent Mallory / Guest Relation Manager

10/10 - Excelente

Deborah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent
Hospedou-se por 2 diárias em set. de 2023
Resposta de Laurent Mallory em 11 de set. de 2023
Dear Valued Guests,Firstly we would like to thank you for the lovely word you shared following your recent visit at the Anantara Plaza Nice Hotel and are delighted to read that we were able to match your holiday expectations. With my kind regards,Laurent Mallory / Guest Relation Manager

8/10 - Boa

Ramin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good hotel in a good location
Good 5 star hotel! Everything is good about this hotel and it’s location although our room was a bit small!
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Laurent Mallory em 11 de set. de 2023
Dear Valued Guests,Firstly we would like to thank you for the lovely review you shared following your recent visit at the Anantara Plaza Nice Hotel and are delighted to read that we were able to match your holiday expectations. The hotel is an old building built in 1848 and all the rooms have different sizes; we have bigger rooms starting from Premium rooms.We hope to have the pleasure to welcome you back soon.With my kind regards,Laurent Mallory / Guest relation Manager

10/10 - Excelente

Aminata

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was nice and clean. Will definitely stay there again.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Laurent Mallory em 11 de set. de 2023
Dear Valued Guests,Firstly we would like to thank you for the lovely review you shared following your recent visit at the Anantara Plaza Nice Hotel and are delighted to read that we were able to match your holiday expectations.With muy kind regards,Laurent Mallory / Guest Relation Manager

10/10 - Excelente

Jack

Viagem em grupo
Pontos positivos: Limpeza e comodidades
great location, well appointed hotel, clean, great staff
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Laurent Mallory em 11 de set. de 2023
Dear Valued Guests,Firstly we would like to thank you for the lovely review you shared following your recent visit at the Anantara Plaza Nice Hotel and are delighted to read that we were able to match your holiday expectations.With my kind regards,Laurent Mallory / Guest Relation Manager