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Avaliações de Comfort Inn Newport News - Hampton I-64

2.5 out of 5
Comfort Inn Newport News - Hampton I-64
12330 Jefferson Ave, Newport News, VA

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 445 de 983 avaliações" "
Nota 8 - Boa. 322 de 983 avaliações" "
Nota 6 - Ok. 124 de 983 avaliações" "
Nota 4 - Insatisfatória. 60 de 983 avaliações" "
Nota 2 - Terrível. 32 de 983 avaliações" "

8,4/10

Limpeza

8,8/10

Serviço e funcionários

8,2/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

10/10 - Excelente

Eliezer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Perfect
Hospedou-se por 2 diárias em mai. de 2024

6/10 - Ok

Alexis

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Manager em 17 de mai. de 2024
Hello Alexis, We appreciate you choosing to stay with us. If you have any suggestions for improvement, please do not hesitate to contact us directly. We value your feedback and hope to welcome you back in the future.

10/10 - Excelente

Matthew

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was nice room comfy bed
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 14 de mai. de 2024
Hello Matthew,We are delighted to hear that you enjoyed your stay with us. Providing a comfortable and cozy environment for our guests is our top priority. We appreciate your feedback and hope to welcome you back soon for another pleasant experience.

8/10 - Boa

Bob

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location & friendly staff.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 13 de mai. de 2024
Hello Bob,We are delighted to hear that you enjoyed our prime location and experienced our friendly team. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

6/10 - Ok

Jose

Viagem de negócios
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The room was good but the area is not the best 3 cars were broken in to while there !
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Manager em 11 de mai. de 2024
Hello Jose,I'm sorry to hear about your experience during your stay. Our team takes safety and security very seriously. We advise guests to always ensure their belongings are secure and report any incidents to local authorities. Thank you for bringing this to our attention.

10/10 - Excelente

Sanchez, Nassau

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 14 de mai. de 2024
Hello Sanchez,We are delighted to hear that you had a fantastic experience during your stay with us. We appreciate your kind words and look forward to welcoming you back in the future.

8/10 - Boa

Candra

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay other than the dog smell when you walk in the building
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 7 de mai. de 2024
Hello Candra,We appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to our management team directly with any further comments or concerns. Thank you for choosing to stay with us.

10/10 - Excelente

James

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very quiet hotel. Staff was great.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 4 de mai. de 2024
Hello James,We're pleased to hear you enjoyed the peaceful atmosphere and our exceptional team during your stay. Your feedback is greatly appreciated.

4/10 - Insatisfatória

Devin

Hotel is on the older side and could use some renovations. However, it was very clean and smelled nice. Unfortunately the staff was extremely loud from 11pm - 6am. I was room #115 and I could hear everything: elevators, people checking in, staff conversations about someone being shot in the back, mistresses, and family drama. To say the least, I got very little rest.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 1 de mai. de 2024
Hello Devin, We appreciate your feedback on the cleanliness of your room despite the hotel's age. We're sorry to hear about the noise disturbances you experienced. We encourage guests to reach out to management directly with any concerns during their stay to ensure a pleasant experience for all.

10/10 - Excelente

David, Charlottesville

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I look forward to staying sometime soon Dave
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 1 de mai. de 2024
Hello David,Thank you for sharing your feedback, Dave. We appreciate your review and hope to welcome you back in the future.

10/10 - Excelente

Erin, Herndon

Viagem de negócios
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The cleanliness lived up to the review of other guests.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 30 de abr. de 2024
Hello Erin,We appreciate your positive feedback regarding the cleanliness of our hotel. We strive to maintain high standards throughout our property to ensure an enjoyable stay for all our guests. If you have any further comments or suggestions, please don't hesitate to share them with us.

2/10 - Terrível

Christopher

Pontos negativos: Limpeza e comodidades
Not clean. Needle found under a bed with someone in our party.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Christopher, I'm very sorry to hear about the experience you had during your stay. Your feedback is valuable, and we will address this matter with our housekeeping team to ensure the highest standards of cleanliness are maintained at all times. It's important for us to provide a safe and comfortable environment for all our guests.

10/10 - Excelente

Stephen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and clean
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Stephen,Thank you for sharing your positive feedback with us. We strive to maintain high standards of cleanliness at all times to ensure a pleasant stay for our guests. If you have any further comments or suggestions, please feel free to contact our management team.

2/10 - Terrível

Vasileios

Viagem de negócios, Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
We made a reservation through Expedia weeks before our arrival and it was confirmed. When we got there, exhausted after a long trip, they couldn't find our reservation. Finally they realized they gave our room to some other clients because they did not read the names right. They finally gave us another room but charged us more for it although they admitted it was their mistake! We stayed 2 nights but it was impossible to sleep because of people going in and out all night, talking very loudly in the hallways and slamming doors. Continuously! ALL NIGHT! The poor design of the breakfast area makes it nerve-wracking to get your breakfast in the morning. Do yourselves a favour and stay away form this hotel!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Vasileios, We are truly sorry to hear about your experience. It's unfortunate that there were challenges with your reservation and noise disturbances during your stay. We appreciate your feedback and will address these issues internally for improvement. Guests' comfort is our priority, and we apologize for any inconvenience caused. Thank you for sharing your concerns with us.

8/10 - Boa

Ale

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Me gustó porque tiene buenos precios y está cerca de muchos restaurantes y el mall
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 11 de abr. de 2024
Hello Ale,Nos alegra saber que disfrutó de nuestra ubicación conveniente cerca de restaurantes y tiendas. ¡Esperamos darle la bienvenida de nuevo en el futuro!

10/10 - Excelente

Elizabeth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The front desk lady was super kind and helpful.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Elizabeth,We're delighted to hear that you had a positive interaction with our front desk team. Your feedback is appreciated as we always strive to provide excellent guest service. Should you have any future inquiries or concerns, please feel free to contact our management team directly.

10/10 - Excelente

Michelle

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean and close to restaurants and shopping.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Hello Michelle,We are delighted to hear that you enjoyed our convenient location near restaurants and shopping. Your feedback is appreciated, and we hope to welcome you back in the future for another enjoyable stay.

8/10 - Boa

Debbie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property was very clean inside. There are signs of use but it is fairly modern. The staff is friendly and welcoming.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 5 de abr. de 2024
Hello Debbie,We appreciate your kind words about our cleanliness and modern amenities. Our team strives to provide a warm and welcoming atmosphere for all guests. Thank you for acknowledging our efforts, and we hope to welcome you back in the future.

10/10 - Excelente

Nicole

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean nice and quiet and stall is very polite
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 16 de mar. de 2024
Hello Nicole,We are pleased to hear that you found our hotel clean, quiet, and our staff polite during your stay. We strive to provide a welcoming environment for all our guests. Should you have any feedback or further comments, please feel free to reach out to our management team. Your observations are valuable to us in maintaining our standards of hospitality.

10/10 - Excelente

Courtney

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was always welcoming.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 15 de mar. de 2024
Hello Courtney,We are delighted to hear that our staff made you feel welcome during your stay. Your positive feedback means a lot to us as we strive to provide excellent service to all our guests. We look forward to welcoming you back in the future.

10/10 - Excelente

Monica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel, conveniently located. Despite highway 64 being behind the hotel (and my room was on that side), I didn't hear any road noise. Comfy bed, clean room, friendly staff, hot and tasty breakfast... and all at a reasonable price!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 12 de mar. de 2024
Hello Monica,We are thrilled to hear that you had an enjoyable stay with us! Our team works hard to provide a comfortable experience for all our guests, and we appreciate your kind words about our convenient location and amenities. It was our pleasure to host you, and we hope to welcome you back in the future for another pleasant stay.

10/10 - Excelente

Darlene

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Darlene,Thanks for being or guest. We are more than happy to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another fantastic stay!

8/10 - Boa

Deana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was a nice hotel, reasonably priced compared to other hotels around and conveniently located to many places. The coffee machine was a very nice amenity. Also, our fire alarm kept going off so I reported it to the front desk, but no one came to fix it. Also, a hotel employee that looked at it said is was an old fire alarm. This was my only complaint. The staff was friendly, hotel and rooms clean and comfortable. Would definitely stay there again.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Manager em 5 de mar. de 2024
Hello Deana, Thank you for sharing your feedback with us. We are pleased to hear you enjoyed your stay, our convenient location, and the amenities in the room. We appreciate your understanding with the fire alarm situation and apologize for any inconvenience caused. Our team always strives to provide a comfortable and clean environment for our guests. We look forward to welcoming you back in the future.

6/10 - Ok

Raquel

Viagem com a família
Pontos positivos: Serviço e funcionários
Our room did not smell "clean" but stale which was put off
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 21 de fev. de 2024
Hello Raquel, We appreciate your feedback and apologize for any inconvenience caused during your stay. We always strive to provide a fresh and welcoming environment for our guests. Please feel free to reach out to our management team so they can address your concerns directly. Your satisfaction is important to us, and we hope to welcome you back for a more pleasant experience.

10/10 - Excelente

Mekka, Folcroft

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
What I loved the most was the quietness and the cleanliness of this hotel. The staff were amazing and so pleasant.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 20 de fev. de 2024
Hello Mekka,We're delighted to hear that you enjoyed the tranquility and cleanliness of our hotel, as well as the exceptional service provided by our staff. Your kind words mean a lot to us and we look forward to welcoming you back in the future.

10/10 - Excelente

Michael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean and very quiet
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 14 de fev. de 2024
Hello Michael,Thank you for sharing your feedback about our hotel. We're glad to hear that you found our property clean and enjoyed a tranquil stay. We strive to provide a relaxing environment for all our guests. We appreciate your valuable comments and hope to welcome you back in the future.

10/10 - Excelente

Hasan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Extremely friendly staff, definitely made me feel welcome
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Manager em 14 de fev. de 2024
Hello Hasan,Thank you for your kind feedback! We are delighted to hear that our staff provided you with a warm and welcoming experience during your stay. It's our priority to ensure that all guests feel at home while staying with us. Your satisfaction is important to us and we hope to have the pleasure of hosting you again in the future.

8/10 - Boa

Larry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome Staff.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 14 de fev. de 2024
Hello Larry, Thank you for your kind words regarding our staff. We greatly appreciate your feedback and are thrilled to hear that our team made your stay enjoyable. We strive to provide exceptional service to all our guests and hope to welcome you back in the future.

10/10 - Excelente

Andricus

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice staff
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Manager em 9 de fev. de 2024
Hello Andricus,Thank you for your positive feedback regarding our staff. We're glad to hear that they were able to assist you during your stay. We hope to have the pleasure of welcoming you back in the future for another great experience at our hotel.

10/10 - Excelente

Darlene

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place exceeded expectation.Strong point was staff always friendly and accommodating.
Hospedou-se por 6 diárias em jan. de 2024
Resposta de Manager em 6 de fev. de 2024
Hello Darlene,Thank you for sharing your positive experience at our hotel. We are delighted to hear that our staff provided exceptional service during your stay. Our team takes pride in being friendly and accommodating to ensure all guests enjoy their time with us. We appreciate your feedback and hope to welcome you back in the future.

10/10 - Excelente

James

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean and nice welcoming staff
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 1 de fev. de 2024
Hello James,Thank you for your kind words regarding our clean facilities and friendly staff. We strive to provide a comfortable stay for all our guests. Should you have any further feedback or if there is anything we can assist you with, please feel free to reach out to our management team. We hope to welcome you back in the future for another positive experience.

10/10 - Excelente

Michael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay
Check in was stress free. Breakfast was outstanding.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Manager em 1 de fev. de 2024
Hello Michael,Thank you for taking the time to share your positive experience with us! We're delighted to hear that your check-in was stress-free and that you enjoyed our outstanding breakfast. We aim to provide a seamless and delicious start to our guests' day. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

10/10 - Excelente

Janetta

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
5 star for us! The location was great for many different shops, restaurants, and easy access to the highway for travel. Stayed 2 nights over the weekend for local sporting events and couldn't have been more pleased. I wasn't expecting much based on reviews, but I have to say it definitely was different. Staff from the time we walked in was pleasant and friendly. Pleasant and cheerful greeting each time they saw us. Helpful with local area recommendations as well. Rooms were clean, and staff was accommodating whe. We thought the TV didn't work (just needed reset) or extra blankets and towels. Breakfast was to be served at 7, and it was hot and ready. Thankfully, since we were headed out just at that time for our event. Hot eggs, bacon, and waffles were perfect. Definitely recommend it and would stay here again
Resposta de Manager em 1 de fev. de 2024
Hello Janetta,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that our location was convenient for you and that you found our staff to be pleasant and friendly throughout your stay. It's great to know that our team was able to provide helpful local area recommendations, and that your room was clean and comfortable. We're also glad you enjoyed our hot breakfast options. We appreciate your recommendation and look forward to welcoming you back in the future.

6/10 - Ok

Gertrude

Pontos positivos: Limpeza
Friendly staff. In pm, staff need to present themselves better in appearance. Clean rooms and bath. need more pillows for sofa bed. Average. Breakfast decent. Needsmore fruits.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 1 de fev. de 2024
Hello Gertrude, Thank you for taking the time to share your feedback. We appreciate your kind words about our friendly staff and clean rooms. Regarding the appearance of our staff, we'll pass your comment to our management team for their review. We'll also consider your suggestion for more pillows for the sofa bed. We're glad you found our breakfast decent, and we'll take note of your request for more fruit options. We hope to welcome you back in the future for a better experience.

10/10 - Excelente

Rachel

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very courteous. They were very friendly and accommodating considering the circumstances of the stay.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Manager em 1 de fev. de 2024
Hello Rachel,Thank you for your kind words about our staff. We strive to provide excellent service and we appreciate your recognition of their friendliness and accommodation. We value our guests' feedback and hope to welcome you back in the future for an even more enjoyable stay.

2/10 - Terrível

Elizandra

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Had reserved a room, they gave me a worst room, the room had a horrible stench. If I wasn't so tired at the moment I would have switched hotels
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 27 de jan. de 2024
Hello Elizandra,We apologize for any inconvenience you may have experienced during your stay with us. We appreciate your feedback and will address the issue internally. We strive to ensure all our guests have a pleasant experience and we regret that we did not meet your expectations on this occasion. Please feel free to reach out to our management team directly to further discuss your concerns.

10/10 - Excelente

Julian

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
nice place
Pretty nice hotel to stay a few days, staff was friendly
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Manager em 27 de jan. de 2024
Hello Julian,Thank you for choosing our hotel for your recent stay. We appreciate your kind words about our friendly staff and are glad to hear that you had a pleasant stay. We strive to provide excellent service to all our guests and hope to welcome you back in the future.

10/10 - Excelente

DARRELL

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice place to stay
This is a very well kept hotel for clean friendly staff, great location and i haven't seen any bugs. Definitely recommend
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Manager em 25 de jan. de 2024
Hello DARRELL, Thank you for your kind words and recommendation! We take great pride in maintaining a clean and friendly environment for our guests. We're also thrilled to hear that you enjoyed our convenient location. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Manager em 25 de jan. de 2024
Hello James,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

8/10 - Boa

Comella

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 17 de jan. de 2024
Hello Comella,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back in the future.

10/10 - Excelente

Nicole

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I will stay again
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 16 de jan. de 2024
Hello Nicole,Thank you for choosing our hotel for your recent stay. We appreciate your loyalty and are glad to hear that you are considering staying with us again. Should you have any specific requests or preferences for your next visit, please feel free to contact our management team directly. We hope to welcome you back soon for another enjoyable stay.

10/10 - Excelente

Sara

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel to stay at if you’re looking for a clean, safe, and well maintained building with friendly and helpful staff for a great price. In a good location, walking distance to the mall, 25-30 mins from downtown Norfolk and ODU’s campus. Lots of restaurants right around it, walking and driving distances both. No complaints at all about this property or the area. Would recommend!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 16 de jan. de 2024
Hello Sara,Thank you so much for your positive review! We are thrilled to hear that you found our hotel to be clean, safe, and well maintained. Our staff works hard to provide friendly and helpful service to our guests. We're glad that you enjoyed our convenient location, with nearby shopping, restaurants, and easy access to downtown Norfolk and ODU's campus. Your recommendation means a lot to us and we hope to welcome you back soon!

10/10 - Excelente

Susan

Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 16 de jan. de 2024
Hello Susan,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can assist you with, please feel free to reach out. We hope to have the pleasure of welcoming you back in the future.

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The staff at this Hotel is always polite and friendly the rates are affordable, rooms are clean and the breakfast is good.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Manager em 10 de jan. de 2024
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff to be polite and friendly. It's also great to know that you found our rates affordable and our rooms clean. We're glad you enjoyed our breakfast as well. We appreciate your kind words and hope to welcome you back again in the future.

6/10 - Ok

tiara

Viagem a dois
Pontos negativos: Comodidades
It was okay
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 8 de jan. de 2024
Hello tiara, Thank you for your feedback. We appreciate you taking the time to share your experience with us. If there's anything specific you would like us to address, please let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

6/10 - Ok

Kendra

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Manager em 23 de jan. de 2024
Hello Kendra, Thank you for choosing our hotel for your recent stay. We appreciate you taking the time to rate your experience with us. If you have any further feedback or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future for an even better stay.

6/10 - Ok

Brandon

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 17 de jan. de 2024
Hello Brandon, We're sorry to hear that your stay with us was not completely satisfactory. We value your opinion and invite you to contact us directly to share any specific feedback you may have. Our team is always eager to make improvements based on guest experiences. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

10/10 - Excelente

Joseph

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very pleasant and very helpful staff. Property was clean and that’s an understatement. Would recommend for anyone to stay with family or without. Extremely satisfied and the price was very very very reasonable. A all the way around.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 29 de dez. de 2023
Hello Joseph,Thank you for taking the time to share your wonderful experience at our hotel! We are delighted to hear that our staff was helpful and that the property was exceptionally clean to your satisfaction. It means a lot that you recommend our hotel for both families and individuals. We strive to provide excellent service at a reasonable price and are glad that we met your expectations. We hope to welcome you back in the future for another outstanding stay!

8/10 - Boa

Stacy

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Customer service needs revised
My company always stays here when we are hosting an event at the Patrick Henry mall. We love the location and it is very clean. My biggest issue is when I am there I have a service animal who is registered and I always have a problem when I am coming in to get my room. I come right through the front door and she is wearing her service dog tags, collar and vest. I honestly should not have to have the argument that it is against the law for them to tell me she cannot stay or try to charge me. She has never damaged anything or left a mess and I always clean up after her. I would rate 5 stars if I didn't have this issue. Then when I left her registration card instead of an apology for the trouble I get excuses and argued with on the company rules and regulations. Not good customer service.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 23 de dez. de 2023
Hello Stacy, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value all of our guests, including those with service animals, and we strive to comply with all applicable laws and regulations. We appreciate your input and will review our procedures to ensure a smoother check-in process for guests with service animals in the future. Your comments are important to us and we hope to have the opportunity to welcome you back for a more satisfactory experience.