It was unfortunate that front desk don’t provide clear information about the service… we have to pay a mandatory resort fee, but you receive 25 dollars of credit to use in the lobby bar, what is nice. However, the front desk didn’t informed this when I checked in by 9pm. When I got into my room I saw a little paper together with the keys saying the credit exists. As it was late, I thought about getting some water and soda the next morning before check out to use the credit. Guess what? The lobby bar is closed in the morning. The front desk informed they couldn’t do anything, not even get us a fountain coke… it was very disappointing. They said would talk to the manager and get back to me, but this never happened either.
