Roupas de cama premium, frigobar, cofres nos quartos

Avaliações de InterContinental New York Times Square, an IHG Hotel

5 out of 5

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 616 de 1110 avaliações" "
Nota 8 - Boa. 239 de 1110 avaliações" "
Nota 6 - Ok. 135 de 1110 avaliações" "
Nota 4 - Insatisfatória. 61 de 1110 avaliações" "
Nota 2 - Terrível. 59 de 1110 avaliações" "

8,8/10

Limpeza

8,6/10

Serviço e funcionários

8,0/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Ciro

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Customer Service em 23 de jan. de 2024
Ciro, we are thrilled to know that your experience at InterContinental New York Times Square was excellent! We appreciate your positive rating. Your satisfaction speaks volumes about our commitment to providing outstanding service. We hope to welcome you back soon!Alex KSocial Media Manager

2/10 - Terrível

Adriana

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bad hotel, avoid!
Very bad hotel. Since the arrival I was very badly treated by the check-in attendant, without any cordiality, she treated me as if she was there doing a favor for me. Upon arriving in my room, I found a bathtub full of hair in the drain, which was broken (how can they release a room with a broken drain?). I called the boy to fix it and he left more hairs in the bathtub after fixing it. Completely disgusting. Minibar was not filled, unless I requested. Cleanliness was very poor.
Bathtub situation after being fixed. Disgusting
Hospedou-se por 3 diárias em dez. de 2022

8/10 - Boa

Marcelo J V

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Intercontinental NYC
Ótima localização porem necessita de reformas.. limpeza dos quartos precária
Hospedou-se por 6 diárias em set. de 2022
Resposta de Customer Service em 21 de set. de 2022
Agradecemos o feedback, Marcelo.Embora estejamos felizes por você ter apreciado nossa localização conveniente, é lamentável que seu tempo conosco tenha sido menos do que o ideal. Preocupamo-nos com a satisfação e felicidade dos nossos hóspedes. Lamentamos que seu quarto não tenha sido atualizado adequadamente. É importante para nós que ofereçamos aos nossos hóspedes uma experiência de qualidade, para que possamos abordar suas preocupações com os membros apropriados de nossa equipe no futuro.Esperamos que você nos dê outra oportunidade de compartilhar uma experiência mais positiva com você em breve.Alex KSocial Media Manager

10/10 - Excelente

Guilherme

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Atendimento em especial do recepcionista Francisco. Havíamos pedido preferência de cama king, porém recebemos um quarto com duas camas queen. Ele prontamente, após nossa solicitação falou que poderíamos tomar um banho, utilizar o quarto normalmente, que após o nosso passeio iriam alterar o quarto e levar nossos pertences ao novo, que ficaria pronto mais tarde. Limpeza excelente, cama maravilhosa, muito silencioso.
Hospedou-se por 4 diárias em jul. de 2022
Resposta de Customer Service em 17 de jul. de 2022
Obrigado pelo comentário maravilhoso, Guiherme! É excelente que você tenha tido uma experiência tão fantástica no InterContinental New York Times Square! Nós nos preocupamos profundamente com a felicidade e satisfação de nossos hóspedes e seus elogios à nossa equipe nos permitem saber que estamos fazendo nosso trabalho. Francisco é um membro valioso da nossa equipe, então não é surpresa que ele cuidou tão bem de você. É isso que gostamos de ver! Estamos ansiosos para compartilhar outra experiência esplêndida com você em breve! Tenha um ótimo dia! Alex K Social Media Manager

6/10 - Ok

Marilia

Viagem em grupo
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Bom hotel, mas não é 5 estrelas
O hotel aparece como 5 estrelas, mas,definitivamente, não faz jus ao título. Localização muito boa, basta descer uma quadra e vc está no “miolo” da Times Square. A três passos do hotel está um Shake Shack e há estações de metrô bem perto também. O quarto é grande, banheiro grande, com boxe de vidro (o que faz muita diferença daquelas banheiras e cortinas). As janelas de vidro são amplas e vc tem uma bela vista da 8 avenida. A cama é bem mole, mas o chuveiro é bom! Maaas para quem espera por um atendimento 5 estrelas, não receberá. Os atendentes não falam com você, vc não tem um hobby ou pantufa no quarto, também não lhe é ofertado nada além do que qualquer um hotel turístico lhe ofertaria. Achei o hall ultrapassado, falta um pouco de modernidade. Em resumo, até voltaria a ficar por conta do tamanho do quarto, mas sabendo que não há atendimento 5 estrelas.
Hospedou-se por 6 diárias em mar. de 2022
Resposta de Customer Service em 24 de mar. de 2022
Obrigado por compartilhar seu feedback, Marília. Estamos desapontados ao saber que você estava insatisfeito com a sua estadia. Nós nos esforçamos para proporcionar aos nossos hóspedes uma experiência maravilhosa do início ao fim, por isso é ótimo que você tenha gostado da nossa localização, quartos espaçosos, acomodações com banheiro, camas aconchegantes e vistas deslumbrantes. Por favor, saiba que seus comentários sobre nosso serviço e salões serão encaminhados aos membros apropriados de nossa equipe para que possamos melhorar no futuro. Esperamos que você nos dê outra oportunidade de lhe proporcionar a experiência de qualidade que somos verdadeiramente capazes de compartilhar com nossos hóspedes. Obrigado novamente pelo feedback. Alex K Social Media Manager

8/10 - Boa

Ana Paula

Hospedou-se por 5 diárias em fev. de 2022

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Voltaremos neste hotel
Bom hotel, ótima localização
Hospedou-se por 4 diárias em jan. de 2022
Resposta de Customer Service em 11 de jan. de 2022
Obrigado pela avaliação de 8/10! Estamos felizes em saber que você teve uma ótima experiência no InterContinental New York Times Square! É maravilhoso que você tenha amado nosso hotel, juntamente com nossa localização! Adoraríamos tê-lo de volta em breve para compartilhar uma experiência ainda mais positiva com você. Alex K Social Media Manager

10/10 - Excelente

Barbara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Intercontinental Times Square is our go to whenever we are in town!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 20 de mai. de 2024
Barbara, thank you for making the InterContinental New York Times Square your preferred choice! We are thrilled to be your go-to destination in the city. We're looking forward to welcoming you back on your next visit!Alex KSocial Media Manager

10/10 - Excelente

Martha

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Comfortable and safe.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 15 de mai. de 2024
Martha, thank you for your comments about your stay at the InterContinental New York Times Square. We're thrilled to know you found your stay to be comfortable and felt secure during your visit. Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back soon.Alex KSocial Media Manager

10/10 - Excelente

Arlene

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing w/c access!
Hospedou-se por 13 diárias em mar. de 2024
Resposta de Customer Service em 10 de mai. de 2024
Arlene, it's splendid to learn that the accessibility at InterContinental New York Times Square fulfilled your needs. We truly value your appreciation and eagerly await your next visit!Alex KSocial Media Manager

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Close to time square… staff was friendly great view of the city
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 9 de mai. de 2024
John, it's delightful to learn that you enjoyed your stay at InterContinental New York Times Square. Our strategic location and the splendid city views are indeed highlights for many guests. Additionally, we're thrilled that our team members enhanced your experience with their friendly demeanor. We anticipate your next visit!Alex KSocial Media Manager

10/10 - Excelente

vamsi krishna

Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 24 de mai. de 2024
Vamsi Krishna,Thank you for your positive rating! The team at InterContinental New York Times Square is pleased you had a great experience. We're looking forward to welcoming you back!Alex KSocial Media Manager

10/10 - Excelente

Kee, Essex

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 3 de mai. de 2024
Kee, it's delightful to hear about your positive stay at InterContinental New York Times Square. Thank you for taking the time to share your feedback. We're thrilled to welcome you back in the future.Alex KSocial Media Manager

8/10 - Boa

Oleksandr

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Customer Service em 3 de mai. de 2024
Oleksandr, it's wonderful to know your stay at the InterContinental New York Times Square was perfect! We appreciate your positive comment and hope you'll return in the future for another enjoyable experience.Alex KSocial Media Manager

10/10 - Excelente

Ian

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The only negative was a very grumpy women on reception. Other than that a great property with nice bar/coffee area good for meetings. Breakfast is great too.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 2 de mai. de 2024
Ian, thank you for your 5-star review. We're thrilled to hear the InterContinental New York Times Square met your expectations, particularly with our bar/coffee area and renowned breakfast. We understand that your check-in experience didn't entirely align with our usual high standard of service. Rest assured, we're committed to delivering exceptional service and are addressing the points you raised with our team. We're looking forward to your next visit.Alex KSocial Media Manager

10/10 - Excelente

Mary Ann

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The service was outstanding from beginning to end! Beautiful, clean rooms. Friendly, helpful staff. Our server, Eddie, in the Stinger Cocktail Bar was especially good. Would definitely recommend and stay at this hotel next time I’m in New York.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 2 de mai. de 2024
Mary Ann, it's fantastic to hear about your excellent experience at InterContinental New York Times Square. We're pleased that you appreciated the cleanliness of our rooms and the cordial assistance from our team members. Eddie will surely be thrilled to hear of your warm commendations at the Stinger Cocktail Bar. We eagerly anticipate your return in the future, and appreciate your recommendation.Alex KSocial Media Manager

2/10 - Terrível

Robert

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 29 de abr. de 2024
Robert, it seems your experience didn't meet your expectations and for that, we sincerely apologize. We strive to offer a memorable stay to all our guests, so it's unfortunate to learn your time with us didn't reflect that. We appreciate your feedback and will take it into consideration for future enhancements. We hope for an opportunity to better serve you in the future.Alex KSocial Media Manager

8/10 - Boa

Luisa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very close from time square , very professional and friendly staff.i would recommend and stay here again. The 14th floor was very loud , you can hear the sirens and the outside noise in the room . they switched us to the 20th floor and different side of the building and it was better.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 27 de abr. de 2024
Luisa, it's exhilarating to hear that you appreciated the convenient location of InterContinental New York Times Square and the professionalism of our team members. We thank you for recommending us. On the other hand, we're sorry to hear about the initial noise issue but are glad it was rectified with a move to a different room. It pleases us that your subsequent accommodations were satisfactory. We eagerly await your next visit!Alex KSocial Media Manager

10/10 - Excelente

Christer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 27 de abr. de 2024
Thanks for the perfect rating, Christer!We're pleased to hear that you have fully enjoyed your stay at InterContinental New York Times Square, as we strive to create a full service experience for our guests. We can't wait to see you again soon!Alex KSocial Media Manager

10/10 - Excelente

Rolando

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 25 de abr. de 2024
Thank you for sharing your perfect rating with us, Rolando!It's wonderful to see how much you appreciated your time at InterContinental New York Times Square! We want everyone to feel right at home at InterContinental New York Times Square. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!Alex KSocial Media Manager

10/10 - Excelente

Irene

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a lovely hotel. The Stinger restaurant was fabulous and the room itself was clean and very comfortable. It was within walking distance from show venues and shopping. I would stay here again.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 24 de abr. de 2024
Irene, thank you for sharing your delightful experience at the InterContinental New York Times Square. We're thrilled to hear that you enjoyed dining at The Stinger restaurant and found the room to be comfortable and clean. Also, the convenience of our location in close proximity to venues and shops is an advantage that many of our guests appreciate. We can't wait to welcome you back on your next visit.Alex KSocial Media Manager

10/10 - Excelente

Ayman, Staten Island

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Ayman, thank you for your concise yet telling review. We're pleased to hear your stay at InterContinental New York Times Square met your expectations. We hope to see you again on your future visits to the city.Alex KSocial Media Manager

6/10 - Ok

Donald

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I was especially annoyed that with a $400 night rate at the time of check-in. I was informed that I would be charged $35 each day of which just $25 Could be credited towards in hotel purchases like restaurant, room services, etc. This is a mandatory charge. I find it to be rude. Reminds me of flying spirit air or something pay for your seat, pay for your baggage, etc. The more I thought about it, the more annoyed I was with it, and I will not return to the hotel.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Donald, we regret hearing about your unhappiness regarding our hotel policies. We understand how this additional charge could lead to discomfort, and we make sure to advertise it prior to arrival to ensure transparency. As for using it on dining or room service, it's meant as a convenience to enhance your stay. We're saddened to lose you as a guest and it's unfortunate that this fee has impacted your overall experience. Changes may occur in future and we hope for the chance to exceed your expectations someday.Alex KSocial Media Manager

8/10 - Boa

Yajing

Pontos positivos: Limpeza e serviço e funcionários
酒店太老了
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Yajing,感谢您花时间分享您的想法。我们了解您发现我们的设施比预期的要成熟。我们自豪地维护我们的酒店,将经典魅力与现代舒适相结合。我们希望将来有机会更好地满足您的期望。Alex KSocial Media Manager

2/10 - Terrível

Bayard

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 10 de mai. de 2024
Bayard, we notice your rating indicates room for improvement and we want to understand more. We value every guest's feedback and we are dedicated to improving your future experiences. We hope to have another chance to serve you better in the future.Alex KSocial Media Manager

2/10 - Terrível

Harun

Hospedou-se por 6 diárias em abr. de 2024
Resposta de Customer Service em 20 de abr. de 2024
We appreciate your feedback, Harun.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.Alex KSocial Media Manager

10/10 - Excelente

Jorge

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Jorge, we're thrilled to see you had an enjoyable stay at InterContinental New York Times Square. It is always a delight to learn that we've exceeded our guests’ expectations. We appreciate your high rating. We eagerly await the opportunity to enhance your next visit to us. Safe travels!Alex KSocial Media Manager

10/10 - Excelente

Gerald, Centennial

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I great location for access to Broadway shows and Times Square.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Gerald, it's wonderful to hear that you enjoyed the prime location of InterContinental New York Times Square, especially for Broadway shows and Times Square. We strive to make our guests' experience memorable and we're delighted you reaped the benefits. We hope to welcome you back in the near future.Alex KSocial Media Manager

6/10 - Ok

Rebecca

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
I would say this property is a little overpriced for what it is. It was lacking some basic ammenities in the room. Also I ended up with small bug bites on my legs which I can only assume one thing… They did service the room daily. The pillows were way too soft. Gym facilities were great.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Rebecca, thank you for your feedback. Addressing the points you've raised, we strive to offer a fair price based on the experience and amenities we provide. We regret to hear about the insufficiencies you encountered and the discomfort you experienced, which certainly isn't typical. Your recognition of our daily room service and gym facilities is appreciated, yet we understand the pillows didn't meet your preference. Rest assured, your comments will be shared with our team for further examination and improvements. We hope to have an opportunity to serve you better in the future.Alex KSocial Media Manager

2/10 - Terrível

Fred

Pontos negativos: Condições e instalações da propriedade
Hôtel charge for facility and practically force you to use Mini Bar , or cleaning services of the hotel Charges are not important but charge you by surprise at check in is not right to
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 12 de abr. de 2024
Fred, we regret to hear that certain aspects of your stay didn't meet expectations, particularly concerning fees. We endeavor to be transparent about all services and costs associated with them at the time of booking or registration. We'd certainly like to learn more about your experience to alleviate any similar issues in the future. Thank you for your feedback.Alex KSocial Media Manager

6/10 - Ok

Jerry, Columbus

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
Staff was helpful and friendly, but room aren’t as clean as advertised. Some floor smells like a kitchen. Didn’t have the vibe of a 5 star hotel.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 12 de abr. de 2024
Jerry, it's heartening to hear that our team members were welcoming and useful. However, we apologize if cleanliness and ambiance weren't up to your expectations. We strive to provide a top-notch experience for all our guests, and we assure you your feedback is taken seriously. We will endeavor to exceed your expectations in these areas on your next visit. Thank you for your time and valuable insight.Alex KSocial Media Manager

10/10 - Excelente

Esunew

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Thanks, Esunew! It's outstanding your time at InterContinental New York Times Square was fantastic. We can't wait until your next visit!Alex KSocial Media Manager

8/10 - Boa

Corey

Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 28 de abr. de 2024
Corey, thank you for the positive rating you've given to InterContinental New York Times Square. We're thrilled that your experience with us was a good one. We hope to see you again soon for an even better experience. Your feedback is truly appreciated.Alex KSocial Media Manager

6/10 - Ok

Celeste

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades
The hotel is within walking distance of theaters and restaurants. There was no valet parking. Service was mediocre this time. It was our second stay at the hotel
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Celeste, we appreciate your feedback from your stay. While we're pleased you found our location convenient, it's disheartening to hear that you didn't experience our usual exceptional service. We note your feedback on valet parking and will consider it for further improvements. We hope to have the opportunity to impress you during your next visit.Alex KSocial Media Manager

10/10 - Excelente

Patricia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Patricia, it's truly wonderful to learn that you appreciated the prime location of InterContinental New York Times Square. We're delighted that it added to the enjoyment of your stay. Thank you for your review, and we hope to have the pleasure of your company again soon.Alex KSocial Media Manager

8/10 - Boa

john

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 27 de abr. de 2024
We appreciate your lovely rating, John!The satisfaction of our guests is important to us so we can't wait to see you back again at InterContinental New York Times Square soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!Alex KSocial Media Manager

10/10 - Excelente

VIRGIL

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel. Very convenient.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 7 de abr. de 2024
Virgil, it's wonderful to hear that you found the InterContinental New York Times Square to be a convenient choice. We pride ourselves on providing a comfortable and accessible environment for our guests. Thank you for sharing your positive experience.Alex KSocial Media Manager

6/10 - Ok

Celeste

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
The hotel is within walking distance of everything in Times Square, but there is no longer valet parking.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 7 de abr. de 2024
Celeste, thank you for taking the time to share your feedback. We're glad to know you appreciated our prime location in the heart of Times Square. While we acknowledge your concern relating to parking, kindly note that some services have been adjusted for operational purposes. Nonetheless, we're committed to continually improving the guest experience and your comments will certainly aid in this process.Alex KSocial Media Manager

10/10 - Excelente

chris

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Right in center, close to subway, Times Square, restaurants, I'm glad I found this hotel.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 6 de abr. de 2024
Chris, it's wonderful to know that you found the location of InterContinental New York Times Square to be convenient for your needs. The access to major transportation and nearby dining options is indeed a great perk. We're thrilled you discovered our hotel and we look forward to your next stay with us.Alex KSocial Media Manager

10/10 - Excelente

Joel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Joel, we're thrilled you appreciated the prime location of InterContinental New York Times Square. It's our pleasure to ensure your stay is convenient. We hope to welcome you back soon for another fantastic stay.Alex KSocial Media Manager

8/10 - Boa

Osman

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Pros - Really nice rooms and restaurant. The in room service was excellent. The cleaning service and door men are great. Cons - the front desk service is competent but not very warm. The carpeting in hallways is old and needs refurbishing
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Osman, it's great to hear you appreciated the quality of our rooms and on-site restaurant at InterContinental New York Times Square. Your positive feedback regarding our in-room service, housekeeping, and door services is greatly valued.Regarding your comments about the warmth of reception, we always aim to improve and your feedback is invaluable for this purpose. Moreover, we take note of your observations about the condition of the hallway floor coverings. While they might show some level of use through time, we are continually working to maintain our facilities at a high standard. We're looking forward to welcoming you back next time.Alex KSocial Media Manager

2/10 - Terrível

Nancy

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 25 de abr. de 2024
Nancy, it appears your stay didn't meet your expectations, which is certainly disappointing to hear. We strive to create a high-quality experience for every guest and welcome the chance to improve. We would appreciate further details about the specifics of your visit which could assist us in identifying any areas of improvement. Thank you for choosing to stay with us, and we hope to serve you better in the future.Alex KSocial Media Manager

8/10 - Boa

Andrew

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Property was close to Broadway shows and Times Square
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Andrew, it's wonderful to hear that you appreciated the convenient location of InterContinental New York Times Square, with its proximity to Broadway shows and Times Square. We hope the rest of your stay was just as enjoyable and look forward to welcoming you back in the future.Alex KSocial Media Manager

10/10 - Excelente

Savannah

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Love being close to time square
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 1 de abr. de 2024
Savannah, it's fantastic to learn that you enjoyed the unbeatable location of InterContinental New York Times Square. Having the vibrancy of Times Square at your doorstep certainly adds an extra special touch to every visit. We hope to welcome you back again soon!Alex KSocial Media Manager

8/10 - Boa

Amy, Canoga Park

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
If you're in town to see Broadway shows, this is an excellent choice. One of the few properties in NYC in this price range that has double bed rooms and really spacious rooms. For this, alone, we'd definitely stay here again. The bathroom was a little wonky - slow shower drain and had to call maintenance. They came up after about an hour. Toilet paper holder was loose and almost falling upside down. Housekeeping wasn't great but ok. Felt the room could have been cleaner. The nightstand had some sticky stains on it when we arrived. We used the coffee cups one morning and never got clean ones back. We were there 4 nights. BUT the location is great. We were on the 4th floor and the room was really nice and quiet. Super ugly view of the side of another building, but that's how you get a quiet room near Times Square. Staff was mostly good, and about as friendly as employees are in NYC.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 29 de mar. de 2024
Amy, we appreciate your feedback about your stay at InterContinental New York Times Square. It's pleasing to know you found our Hollywood-themed suites spacious and enjoyed our convenient location ideal for theater devotees. However, it seems that some aspects of your experience didn't fully meet your expectations. We are constantly working to improve the experience for our guests, and your comments on room cleanliness, bathroom maintenance, and replenishment of amenities are greatly appreciated. Rest assured, these matters will be discussed with our team. We're glad that your room's quietness provided a peaceful retreat in the heart of Times Square, and thank you for acknowledging our team members' helpfulness. We look forward to improving your experience during your future stays with us.Alex KSocial Media Manager

6/10 - Ok

Carissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 30 de mar. de 2024
Thank you for sharing your feedback, Carissa!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.Alex KSocial Media Manager

8/10 - Boa

Kee, Essex

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good not great
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Kee, thank you for your review. At the InterContinental New York Times Square, we continuously strive to provide exceptional experiences to our valued guests. It appears that we fell short of your expectations but we hope to have the opportunity to exceed them on your next visit.Alex KSocial Media Manager

8/10 - Boa

Shuhei

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Shuhei, it's great to hear that you had a positive experience at InterContinental New York Times Square. We appreciate you sharing your feedback and we're looking forward to being your hotel of choice when you visit the city next.Alex KSocial Media Manager

10/10 - Excelente

Codie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Codie, thank you for your succinct review. It's great to hear that you had an excellent stay at InterContinental New York Times Square. We hope to come across you on your future travels.Alex KSocial Media Manager

10/10 - Excelente

Joseph

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect location of attending any shows and great dining selections.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Joseph, it's fantastic to hear you enjoyed your stay at InterContinental New York Times Square due to the prime location and exceptional dining selections. Your satisfaction is of utmost importance, and we're thrilled that the proximity to fantastic shows and culinary experiences added value to your stay. We are looking forward to welcoming you back when your travels bring you back to New York. Thank you for choosing us!Alex KSocial Media Manager