I've never checked reviews for a Holiday Inn Express before, but I wish I had before booking this hotel. Ordinarily, I can rely on HI Express to follow a standard template of being clean, well maintained, with lots of amenities. While this hotel is centrally located in NYC with a great breakfast area, has friendly, helpful staff, and a clean lobby, sheets, and towels, the rest of the property leaves a lot to be desired. Overall, it's run down. The carpet in our room was filthy and smelled of urine, the shower and sink had no water pressure and minimal hot water. The landline did not work. The beds were comfy, but the furniture in the room was well used, with scratches, dents, and stains, and there was no mini-fridge or microwave. The street outside of the hotel felt unsafe at various times of the day. While in our room, it intermittently smelled of either cigarette smoke or weed. For the price, I'm certain there are better options out there.