Área infantil

Avaliações de Arthouse Hotel New York City

4 out of 5
Arthouse Hotel New York City
2178 Broadway at W 77th St, New York, NY

Avaliações

8,6

Excelente

Nota 10 - Excelente. 711 de 1302 avaliações" "
Nota 8 - Boa. 321 de 1302 avaliações" "
Nota 6 - Ok. 137 de 1302 avaliações" "
Nota 4 - Insatisfatória. 89 de 1302 avaliações" "
Nota 2 - Terrível. 44 de 1302 avaliações" "

9,0/10

Limpeza

8,8/10

Serviço e funcionários

8,0/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Bruno

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Service em 22 de dez. de 2023
Bruno, it's wonderful to hear that you had a fantastic experience at Arthouse Hotel New York City. Our aim is to provide the best possible service, and it's heartening to see that reflected in your rating. It would be a pleasure to welcome you back on your next visit to New York. Thank you for choosing us.

10/10 - Excelente

Rogerio

Hospedou-se por 1 diária em dez.. de 2022
Resposta de Customer Service em 5 de jan. de 2023
Thank you for this excellent rating, Rogerio!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Arthouse Hotel New York City! We'd love to host you again someday for yet another unforgettable visit.

8/10 - Boa

carlos guillermo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Todo muito bom
Hospedou-se por 7 diárias em jul. de 2022
Resposta de Customer Service em 18 de jul. de 2022
Agradecemos por compartilhar essa avaliação positiva, Carlos! O conforto de nossos hóspedes é importante para nós, então mal podemos esperar para vê-lo novamente no Arthouse Hotel New York City. Queremos compartilhar uma experiência ainda mais agradável com você na próxima vez.

6/10 - Ok

Edson Luiz

Pontos positivos: Limpeza e serviço e funcionários
Elevadores sempre um com problemas e ar condicionado do apartamento não esquentava.
Hospedou-se por 10 diárias em fev. de 2022
Resposta de Customer Service em 18 de fev. de 2022
Agradecemos seu feedback, Edson. Nós nos esforçamos para oferecer aos nossos hóspedes um serviço de qualidade e conforto. No entanto, é lamentável que a sua estadia conosco tenha sido nada menos do que perfeita. Lamentamos o inconveniente causado pelo seu ar condicionado e nosso elevador. Saiba que estaremos abordando suas preocupações com nossa equipe de engenharia daqui para frente. Obrigado novamente por compartilhar. Adoraríamos vê-lo novamente no futuro para compartilhar uma experiência mais positiva com você.

10/10 - Excelente

Mara

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Gostei muito do Hotel!!!Nota 10 para Ester,atendeu maravilhosamente bem!Tive uma boa estadia!
Hospedou-se por 2 diárias em nov.. de 2021
Resposta de Customer Service em 20 de nov. de 2021
Obrigado pela ótima revisão, Mara! Estamos muito satisfeitos em saber que você teve uma experiência tão incrível com nossa equipe no Arthouse Hotel New York City! É maravilhoso que Esther tenha prestado um serviço tão bom a você - é isso que gostamos de ouvir! Adoraríamos recebê-lo novamente em breve para outra experiência incrível! Obrigado por compartilhar!

10/10 - Excelente

rhonda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
nice boutique hotel in a great area
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Amy Caroline

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Arthouse Hotel is a lovely hotel located in a quiet, but thriving upper west side neighborhood. Close to subway (79th or 72nd), shopping (Niche vintage), restaurants (Miriam), and Central Park. Great management and staff and delicious bakery in lobby. Loved our stay and will return!
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Service em 20 de mai. de 2024
Amy Caroline,Arthouse Hotel New York City is delighted to hear you enjoyed your stay in our vibrant and peaceful neighborhood. It is wonderful to know you appreciated the nearby attractions, our dedicated team members, and the delightful bakery in the lobby. We look forward to welcoming you back for another memorable stay!Sincerely,Arthouse Hotel New York City

10/10 - Excelente

Javier

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent location quiet and family area and a safe secure place
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Service em 20 de mai. de 2024
Javier,Thank you for your kind words. The team at Arthouse Hotel New York City is delighted that you enjoyed our excellent location, quiet surroundings, and the safe, family-friendly atmosphere. We look forward to welcoming you back soon!

6/10 - Ok

Martin

Viagem com a família
Typical NY hotel. Very average service. A functional hotel and not a luxury hotel. Good location and convenient for transport but not particularly clean and furnishings tired - ripped curtains, black hairs found most days in room and limited towels with shower fitting not working properly. No mini bar.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Customer Service em 16 de mai. de 2024
Martin, thank you for sharing your insights. The convenience of our location is something we pride ourselves on, and it's good to hear that it was beneficial during your stay. We understand your concerns about the room's condition and amenities. We're consistently working to improve the experience for our guests and appreciate your feedback.

10/10 - Excelente

amy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lobby area is great - lots of unique seating, places to grab a snack, friendly check-in. Room was basic but comfortable. Clean. Very quiet. Will stay here again.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 16 de mai. de 2024
Amy, thank you for your kind words about Arthouse Hotel New York City. We're thrilled you enjoyed the unique lobby atmosphere, our friendly check-in team members, and the comfortable, clean, and quiet room. We're looking forward to welcoming you back for another stay!

6/10 - Ok

MrMrs

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Great location but hotel has gone way down hill especially with the rooms. They need updating, are not cleaned properly, old showers, crumbs & food behind the bed etc. You can hear everything between rooms and very loud. They charge extra for early check in even if it’s an hour before check in, not very accommodating or go above and beyond at the front desk.
Resposta de Customer Service em 14 de mai. de 2024
MrMrs, thank you for taking the time to share feedback about your recent stay. We acknowledge your concerns regarding our room conditions and cleaning practices. We strive to uphold the highest standards, and it seems we fell short during your time with us. Your point about the soundproofing between rooms is also duly noted. We're also sorry to hear about your experience at the front desk, and we will look into it to ensure we continue to improve on our service delivery. Your feedback is important to us and will be used to improve our services. Thank you once again for your feedback.

10/10 - Excelente

Shounak

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Arthouse is a solid spot
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 10 de mai. de 2024
Shounak, it's delightful to hear that Arthouse Hotel New York City met your expectations. We strive to provide a quality service and it's wonderful to know we're succeeding. We hope to welcome you back in the near future.

10/10 - Excelente

Penny

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very restful. Art and decor was tasteful and interesting. Great lounge area on main floor: artfully done and spacious.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Customer Service em 8 de mai. de 2024
Penny, it's wonderful to read of your enjoyable stay at Arthouse Hotel New York City. We appreciate your recognition of the carefully curated art and interior design, and are delighted you found our main floor lounge to be aesthetically pleasing and roomy. Thank you for your review and we hope to welcome you back in the future.

2/10 - Terrível

Veronica

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Unfriendly staff. No breakfast.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Veronica, we regret to hear about your experience. It's unfortunate you found our team members less welcoming than expected and missed features like breakfast. We strive to offer an enjoyable stay for our guests, and your feedback is vital in achieving that. We appreciate you sharing your concerns and hope to have an opportunity to improve your perception in the future.

10/10 - Excelente

M

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My first stay. But not the last. Thanks to staff for making it special.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 9 de mai. de 2024
M, we're delighted to hear about your first experience at the Arthouse Hotel New York City. We're especially pleased that our dedicated team members helped make it a memorable one. Looking forward to your next visit.

6/10 - Ok

Joshua

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
There are no towel hooks in the bathroom except for one on the back of the bathroom door. No hand towel bar! We were able to check in early, which was nice, but had to pay $75 extra (the room was already ready). Cleanliness was lacking -- there were crumbs on the floor, cobwebs in the upper corners, and previous guests' hair in the drain. Crumbs were still there, even after housekeeping had been by on the second day, which suggests that the cleaning is not very thorough. We also ran out of shampoo after day 1, and it was not replaced by housekeeping. The shampoo and conditioner and body wash all felt very watered down, and very little dispensed with each pump -- I very much literally needed 70 pumps of conditioner to cover my shoulder-length hair. TVs were outdated (circa 2010 model) with no TV guide (which, maybe you care, maybe you don't, I didn't mind). Elevator made groaning noises and rocked back and forth, which was a little scary. Staff were nice though! And a good number of people seemed to utilize the downstairs café-during-the-day, bar-at-night and common areas each day. Overall, it was a valid place to stay within short walking distance of the subway, and we got our rest, but I can't recommend it.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Joshua, thank you for sharing your thoughts. We regret to hear about the bathroom configuration not meeting your needs and the missing towel bars. We appreciate your understanding on our early check-in policy. In terms of cleanliness, we assure you that we typically maintain high standards. However, it appears there may have been some oversight, and we apologize for any discomfort caused. Likewise, we're sorry to hear that your expectations were not fully met by our toiletries and television services.In the meantime, we're glad to know that our team members treated you kindly and that you benefited from our on-site café and common area. Your mention of our convenient location is also appreciated. We would love to have the opportunity to make your stay a better one in the future. Your feedback is instrumental in our goal to enhance our guest experience.

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quaint, nice little bar also offering fresh baked pastries, and coffee in the morning was nice to start your day. Nice Italian restaurant attached to hotel.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 5 de mai. de 2024
John, it's wonderful to hear that you enjoyed the unique character of the Arthouse Hotel New York City, and the conveniences that enhanced your stay, such as our charming bar, fresh baked pastries, and morning coffee. We're also thrilled that our in-house Italian restaurant added to your positive experience. We look forward to welcoming you back for another delightful stay.

10/10 - Excelente

Grant

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
oK
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Grant, thank you for choosing Arthouse Hotel New York City. We're pleased to know your stay met your expectations. We hope to be your choice of accommodation again in the future. Safe travels until then.

8/10 - Boa

Bobby

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 20 de mai. de 2024
Bobby, thank you for rating your stay at Arthouse Hotel New York City. We're glad to see you had a positive experience. We hope to welcome you back soon!

10/10 - Excelente

Bonnie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful property. Room was clean. Staff was very friendly.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Bonnie, it's delightful to read that you had a positive experience at Arthouse Hotel New York City. We're pleased that you found our property beautiful and the room to be clean. We're especially heartened to learn you appreciated the friendliness of our team members. We hope to have the pleasure of your company again in the future. Thank you for choosing us and for your favorable review.

10/10 - Excelente

Randy

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel and staff loved it!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 26 de abr. de 2024
Randy, it's wonderful to know you had such an enjoyable experience at Arthouse Hotel New York City! We're delighted to hear your praise for our exceptional team members and the overall experience. Looking forward to welcoming you again in the future!

8/10 - Boa

Jennie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 22 de abr. de 2024
Jennie, it's great to see that you had a positive experience at Arthouse Hotel New York City. We appreciate the 4-star rating and hope to have the opportunity to provide an even better stay in the future. Be assured, our team continues to strive for improving our services. Thank you for choosing us.

8/10 - Boa

Maimouna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice boutique hotel in the Upper West Side of NYC. Very convenient, easy access to restaurants and shopping.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Maimouna, we're thrilled to hear about your positive experience at Arthouse Hotel New York City. It's a pleasure to know you found our location well-placed with easy accessibility to dining and shopping options. We hope to welcome you back again in the future.

10/10 - Excelente

vicki, Atlanta

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
the added breakfast for 2 was nice.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 20 de abr. de 2024
Vicki, thank you for highlighting your experience at Arthouse Hotel New York City. We're delighted to know that you appreciated the added breakfast. We look forward to welcoming you back for another enjoyable stay and maybe another delightful breakfast.

10/10 - Excelente

Gwendolyn R

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Gwendolyn, thank you for taking the time to rate Arthouse Hotel New York City! We're thrilled that you had an enjoyable experience with us. We would love to welcome you back anytime. Your continued patronage and suggestions are a vital part of our growth – we can't wait to have you back!

6/10 - Ok

Funke, Mendham

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em abr. de 2024

10/10 - Excelente

Adam

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had an excellent stay. The hotel was very comfortable and the staff is friendly and helpful. Location wise, it's two blocks from the 79th street station, so getting around the city was easy.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Adam, thank you for sharing your fantastic experience at Arthouse Hotel New York City. We are thrilled to learn you found our hotel cozy and our team members supportive. The ease of access all around the city from our location is indeed a major plus point for our guests. We look forward to welcoming you back during your next adventure to New York City.

10/10 - Excelente

karen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fabulous lobby and location!!!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 14 de abr. de 2024
Karen, it's fantastic to hear that you appreciated the exquisite design of the Arthouse Hotel New York City's lobby and the convenience of our prime location. We eagerly look forward to welcoming you back for another fabulous stay.

6/10 - Ok

Richard

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
We liked the lobby pastry shop, the live music, and the copious seating available in the lobby level. We also enjoyed the adjacent Serafina Italian restaurant. We were disappointed with our initial placement(upon registration) in a room that was supposed to be a “standard king” but had a bed that was queen-sized at best. This situation was ultimately resolved by the registration staff but only after they had tried to assert that our tiny first room( arm 526) was, in fact, a “standard king.” Thankfully they accepted our position and reassigned us to a larger room(Rm529) which actually had a king sized bed otherwise a call to our booking agent was imminent. All told this start, including the initial reluctance to redress our situation and then a turnabout which necessitated we move ourselves to another room did make a favorable impression on us. This was overcome by some reasonable registration staff as well as friendly housekeeping staff and other front end staff. The ratings above support this.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Richard, it's great to hear that you enjoyed our lobby pastry shop, live music, and the comfort of the lobby area, as well as our partnered Serafina Italian restaurant. We do regret to hear about the confusion regarding the room size and bed type at check-in. We'll use this feedback to make improvements. We're grateful that our team members, including those at the front desk and housekeeping, made a positive impression. We hope you'll join us again at Arthouse Hotel New York City.

10/10 - Excelente

Sebastian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Vriendelijk personeel en een uitstekende locatie vlakbij central park.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Sebastian, het is fijn om te weten dat je de teamleden van Arthouse Hotel New York City vriendelijk vond en onze toplocatie nabij Central Park waardeerde. We waarderen uw positieve beoordeling van uw Expedia-boeking en we kijken ernaar uit u in de toekomst opnieuw te mogen verwelkomen.

8/10 - Boa

Jill

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No refrigerator in the room. Sheets were clean but very crisp which actually was quite noisy.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Jill, thank you for sharing your experience at Arthouse Hotel New York City. We are pleased to hear that the cleanliness of our linens met your expectations. As for the noise and the lack of a refrigerator in your room, we appreciate your feedback and are always looking to enhance our guest offerings based on feedback like yours. We're hopeful to welcome you back in the future.

10/10 - Excelente

La-Toria

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Absolutely fantastic property! Amazing and kind staff and delicious coffee and pastries. This property is great for business travel or a couples getaway. We highly recommend and keep returning!
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 8 de abr. de 2024
La-Toria, thank you for your enthusiastic words about the Arthouse Hotel New York City. We're thrilled that you enjoyed our wonderful hospitality, delectable coffee and pastries. It's always a pleasure to provide an ideal setting for business and leisure travelers alike. We're looking forward to your continued visits.

6/10 - Ok

Kim

Pontos positivos: Serviço e funcionários
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 28 de abr. de 2024
We appreciate the feedback, Kim.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - Excelente

Lara

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My husband and I stayed here for a week while in NYC and had a fabulous time! We especially loved the restaurant options (had delicious pasta at Serafina and fantastic dumplings and curry at Red Farm) and the bakery in the lobby. The proximity to Lincoln Center was also a plus. Staff were friendly and helpful and our room was comfortable both in space and temperature.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Customer Service em 7 de abr. de 2024
Lara, it's wonderful to hear that you and your husband had an enjoyable stay at the Arthouse Hotel New York City. It's heartening to know that you appreciated our on-site dining options as well as our convenient location. We're glad to hear that our team members were approachable and of service to you, and that your room provided the comfort you expected. We're looking forward to hosting you again on your next visit to NYC.

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza
It is clean. The staff was very helpful and friendly. The restaurant on property was excellent.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Elizabeth, thank you for your glowing review of Arthouse Hotel New York City. We're thrilled to hear your positive comments about our meticulous cleanliness, exceedingly accommodating team members and the superb dining experience at our on-property restaurant. We can't wait to host you again in the future.

6/10 - Ok

YOUNG-SOO

Pontos positivos: Limpeza e condições e instalações da propriedade
One of reception staffs ignored or refused my request which is advertised on website. I wonder he would do it differently if I am a white.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Young-Soo, we regret to hear about your experience as we value all of our guests and their requests. We aim to provide excellent service and ensure all guests feel welcomed and comfortable. We want to assure you that your concerns will be addressed with our colleagues. We appreciate your feedback and will continue to strive towards improving our services.

10/10 - Excelente

Erin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very accommodating and the cocktails at the bar were excellent
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 4 de abr. de 2024
Erin, thank you for your wonderful feedback. We're delighted to hear that our team members at Arthouse Hotel New York City met your needs and that you enjoyed our carefully crafted cocktails. We're looking forward to welcoming you back to further enhance your experience with us.

10/10 - Excelente

lucien

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
wonderful place for a wonderful stay
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Lucien, thank you for your positive feedback. We're delighted to hear that you had a wonderful stay at Arthouse Hotel New York City. We strive to provide an exceptional guest experience, and it's reassuring to know we hit the mark for you. Looking forward to welcoming you back on your next visit.

8/10 - Boa

Warren, Portland

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Upper West Side hotel with cozy lounge and comfortable rooms
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 30 de mar. de 2024
Warren, it's great to hear that you enjoyed the cozy ambiance and comfortable rooms at Arthouse Hotel New York City. We're thrilled that our location suited you and we hope to welcome you back in the future. Thank you for choosing us and sharing your delightful perspective with other travelers.

10/10 - Excelente

cherri

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
I had a high up large room which was wonderful. It was very quiet and had a great view. I arrived late at night and the staff was really fantastic all too willing to print emails scan send emails for me etc. etc. Who out this day the staff Have been better. I also had a Wednesday night where the hotel has a fantastic jazz group. Be sure to book on a Wednesday. They’re really brilliant. !
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Cherri, we're thrilled you enjoyed your time at Arthouse Hotel New York City. It's wonderful to hear that our team members went the extra mile to assist with your mails and that you found our high-floor room to your satisfaction. We're also glad you had the chance to enjoy our jazz group on Wednesday night - it's quite a hit with our guests. We cannot wait to welcome you back for another delightful stay!

10/10 - Excelente

Kelly

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 13 de abr. de 2024
Thank you for the perfect rating, Kelly!We are very pleased to hear that you had a wonderful stay at Arthouse Hotel New York City. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 - Excelente

Cynthia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were amazing and property was wonderful and close to everything we needed.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 24 de mar. de 2024
Cynthia, we're thrilled to know you had a great experience at Arthouse Hotel New York City. It's wonderful to hear that our wonderful team members were able to assist you and that you appreciated our convenient location. We hope to welcome you back on your next visit to New York City. Safe travels!

6/10 - Ok

John, Brookline

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Large windows& outside patio gave a sense of spaciousness to our room.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 21 de mar. de 2024
John, thank you for sharing your experience. It's lovely to hear that the design of your room at Arthouse Hotel New York City contributed to a feeling of openness. We appreciate your insight and look forward to the possibility of welcoming you again in the future.

10/10 - Excelente

sydney

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Sydney, we're delighted to see your perfect score! Your support for Arthouse Hotel New York City is greatly appreciated. We trust you had an exceptional stay and we're looking forward to welcoming you back on your next visit. Have a fantastic day!

10/10 - Excelente

Sara

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Sara, we're thrilled to learn of your wonderful experience at Arthouse Hotel New York City! Thank you for choosing us for your stay. We hope to welcome you back in the near future.

10/10 - Excelente

Harlan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We have stayed here many times and always had a pleasant stay.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Harlan, we're thrilled to hear that you've consistently enjoyed your stays at Arthouse Hotel New York City. We appreciate your loyalty and look forward to welcoming you back again in the future.

10/10 - Excelente

Jennifer

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely hotel in a safe neighborhood.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Jennifer, it's great to know that you found the Arthouse Hotel New York City to be delightful and located in a secure area. We're glad your stay was enjoyable and we look forward to welcoming you back for another delightful experience.

10/10 - Excelente

Mary

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 7 de abr. de 2024
Mary, it's delightful to hear of your experience at the Arthouse Hotel New York City. We appreciate your high rating and look forward to welcoming you back when your travels next bring you to the city. Safe travels until then.

4/10 - Insatisfatória

Charles, Boston

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Saturday morning the female front desk person. 1st did NOT introduce herself just started screaming at me. I tried to explain myself but she just said “I don’t care” she freaked me out so much I didn’t want the free hotel breakfast I just left. Saw the nice cleaning person gave her a tip and left the hotel. I suggest you tell your staff to listen to your paid customers before overreacting!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Charles, we regret to read about your recent experience, especially with regard to your interaction with our front desk team member. A warm and inviting atmosphere is a top priority for us, so it's concerning to hear this was not the case. We'll make sure to share your feedback with our team to ensure proper conduct. We hope you'll consider giving us another opportunity to meet your expectations.

10/10 - Excelente

Stephanie, New York

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice clean hotel in great location. The lounge and restaurant downstairs were comfortable and nice.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Stephanie, it's wonderful to hear that you enjoyed your stay at the Arthouse Hotel New York City. We're so pleased you had a positive experience with our prime location and found our lounge and restaurant to your liking. We look forward to providing you with another memorable stay in the future. Thanks for taking the time to leave a review.