Piscina externa, espreguiçadeiras

Avaliações de Radisson Collection Hotel, Hormuz Grand Muscat

5 out of 5
Radisson Collection Hotel, Hormuz Grand Muscat
Airport Heights, PC 111, Seeb, Muscat

Avaliações

8,8

Excelente

Nota 10 - Excelente. 172 de 309 avaliações" "
Nota 8 - Boa. 97 de 309 avaliações" "
Nota 6 - Ok. 18 de 309 avaliações" "
Nota 4 - Insatisfatória. 10 de 309 avaliações" "
Nota 2 - Terrível. 12 de 309 avaliações" "

9,2/10

Limpeza

8,8/10

Serviço e funcionários

8,6/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Faisal

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel
Hospedou-se por 1 diária em mai. de 2024
Resposta de Benson em 5 de mai. de 2024
Dear FaisalGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

8/10 - Boa

ali

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Benson em 5 de mai. de 2024
Dear Ali,Greetings!Thank you for taking the time to rate us, and we are delighted to see the score of 4/5. We appreciate your positive feedback and look forward to welcoming you again.Best RegardsBenson JohnRoom Division Manager

10/10 - Excelente

Melanie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very comfortable hotel close to the airport.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Benson em 6 de mar. de 2024
Dear MelanieGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

10/10 - Excelente

Andrea

Pontos positivos: Limpeza
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Benson em 20 de fev. de 2024
Dear AndreaGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

8/10 - Boa

Mihails

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Benson em 20 de fev. de 2024
Dear MihailsGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

2/10 - Terrível

Khada, doha

Viagem de negócios
Pontos negativos: Serviço e funcionários
The door access card was not working became there was problem in their device and i complainant 3 time they just send the person to open door and next time i was facing same issue Each time i was waiting some one come and open the door 30-40 min each time
Hospedou-se por 1 diária em fev. de 2024
Resposta de Benson em 14 de fev. de 2024
Dear KhadaGreetings!Thank your for your time to write a review and we regret to know that your overall experience did not met your expectation.Your comments about the Door access issues will be addressed and we are really sorry about it.We value your patronage and would welcome the opportunity to make amends and restore your confidence in our hotel. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm RegardsBenson JohnRooms Division Manager

10/10 - Excelente

andrea

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
comfortable,
Hospedou-se por 1 diária em jan. de 2024
Resposta de Benson em 30 de jan. de 2024
Dear AndreaGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

8/10 - Boa

Saeed

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Benson em 30 de jan. de 2024
Dear SaeedGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

10/10 - Excelente

Laura

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
AMAZING!
I stayed here for 2 nights after a 2 week trip and needed something comfortable and close to the airport. This place was perfect! The cookies and baklava bites were a nice treat upon check in. We loved the property and the room! Lots of room with a comfortable bed. The bathroom had a bathtub but we didn't have time to try it out. We had dinner downstairs at the restaurant, Straits, and ate outside which was nice. We also ate the next morning at the buffet which was fun with lots of options. We grabbed a snack at the Sports Bar which is right off of the hotel but not affiliated with was good. Finally, we ordered room service before our flights which was perfect because it was 24 hours. Overall, I wish we could have stayed longer.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Benson em 16 de jan. de 2024
Dear Laura,Thank you for taking the time to share your fantastic review of your recent stay with us. We're absolutely delighted to hear that you found our hotel to be the perfect choice for your two-night stay.We're glad you enjoyed the special treats of cookies and baklava bites upon check-in. It's heartwarming to know that you loved the property, found the room spacious with a comfortable bed, and had a positive dining experience at Straits.We appreciate your compliments on the buffet breakfast, the Sports Bar snack, and the convenience of 24-hour room service. Your satisfaction is our top priority, and we're thrilled to hear that you wish you could have stayed longer.If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. We hope to have the pleasure of welcoming you back for a longer stay in the future.Thank you once again for choosing our hotel.Best Regards,Benson JohnReservations Manager

10/10 - Excelente

Fadi

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Benson em 16 de jan. de 2024
Dear FadiGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnReservations Manager

10/10 - Excelente

Stefan, Stuttgart

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Das Radisson ist ein fünf Sterne Hotel. Genau so empfanden wir auch die Sauberkeit und den Service etc. Alles klasse. Nach unserer Oman-Rundreise haben wir den letzten Tag zur Erholung vor dem Rückflug dort verbracht und uns sehr wohl gefühlt. Der Pool ist sehr gut und es gibt einen kleineren Kinderpool, in dem unsere beiden sehr viel Spaß gehabt haben. Da unser Flug spät am Abend war, haben wir einen kostenlosen Late Checkout um 16 Uhr bekommen. Das war klasse auch damit wir mit unseren Kindern nicht sinnlos am Flughafen "campen" mussten. Das Hotel hat unsere Erwartungen übertroffen.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Benson em 13 de jan. de 2024
Dear Stefan,We are genuinely delighted to receive your glowing review, and we appreciate you taking the time to share your positive experience with us. It warms our hearts to know that you felt the Radisson lived up to its five-star status and that everything, from cleanliness to service, met your expectations.We're thrilled to hear that you chose our hotel to relax after your Oman tour, and we're delighted that you felt very comfortable during your stay. It's wonderful that the pool, including the smaller children's pool, provided entertainment and enjoyment for your two little ones.Providing a late checkout until 4 p.m. for your late evening flight was our pleasure. We understand the importance of a smooth and comfortable transition, especially with children, and we're glad we could contribute to a stress-free departure for your family.Your satisfaction is our greatest reward, and we look forward to the opportunity to welcome you back for more moments of relaxation and comfort in the future.Once again, thank you for choosing Radisson!Best Regards,Benson JohnReservations Manager

4/10 - Insatisfatória

Stephen

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hotel building and room were fine. However, several things were not working and we were unable to get them fixed.
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Benson em 13 de jan. de 2024
Dear Stephen,We sincerely apologize for any inconvenience you experienced during your recent stay with us. We appreciate you bringing this to our attention, and we regret that several things in your room were not in proper working order.Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short in addressing and fixing the issues promptly. Please know that your feedback is taken seriously, and we will conduct a thorough review of our maintenance and service procedures to prevent such occurrences in the future.If you could provide more details about the specific issues you encountered, it would be immensely helpful for our investigation and improvement efforts. Your feedback is invaluable to us, and we want to ensure that your concerns are addressed comprehensively.Once again, we apologize for any inconvenience caused, and we hope you will give us another opportunity to serve you in the future. If you have any further details or if there's anything specific you would like to share, please feel free to reach out.Thank you for your understanding.Best Regards,Benson John

2/10 - Terrível

ANISSA

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Service inexistant Chambre très sale Manque chaque jour quelque chose dans la chambre (peignoirs, serviettes) Luminaire terrasse ne fonctionnent pas Chambre pas nettoyées a 2 reprises Hôtel très mal isolé, nous pouvons entendre les soirées au RDC ou les voisins d a côté Climatisation bloquées très forte. Bien evidttous ces points ont été partagées avec l accueil mais cela n a pas bougé. Sans doute que d autre client plus importants méritaient leur attention .... Je suis déçue et cet hôtel mérite a peine un 3 étoiles avec tous les disfonctionnements. Je demande un remboursement d au moins 3 nuits pour dédommagement car mon séjour a fortement été impacté par cet hôtel qui est présenté sur votre site comme un excellent choix .... ABSOLUMENT PAS! Nous n avons ou profiter d un séjour agréable au sein de cet établissement et de ce fait nous 'ous pressions de partir pour la journée a l extérieur. Quel dommage
Hospedou-se por 10 diárias em dez. de 2023
Resposta de Benson em 13 de jan. de 2024
Dear Anissa,We sincerely apologize for the multiple issues you encountered during your recent stay with us. Your feedback is deeply concerning, and we regret that we fell short in meeting your expectations.It is disheartening to hear about the non-existent service, dirty room, missing amenities, malfunctioning terrace lights, inadequate insulation, and air conditioning issues. Your concerns were shared with the reception, and we understand that these matters impacted the quality of your stay.Your dissatisfaction is not reflective of the standard we aim to uphold, and we genuinely apologize for the inconvenience caused. Rest assured, we take your feedback seriously, and we will be conducting a thorough investigation into each issue raised to prevent similar occurrences in the future.We understand the significant impact this has had on your overall experience, and we have made amends & processed a refund as compensation for the challenges you faced during your stay. Our commitment is to ensure that every guest feels valued and has a comfortable and pleasant stay.We truly appreciate your feedback, and we hope you will consider giving us another opportunity to provide you with the excellent experience we strive for. Thank you for your understanding.Best RegardsBenson JohnReservations Manager

6/10 - Ok

Jessica

Pontos positivos: Serviço e funcionários
The bathroom was not very clean, the sink seemed like it was clogged. Water was very slow to go down, plus there were white stains on the couch.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Benson em 13 de jan. de 2024
Dear Jessica,We sincerely apologize for the subpar condition of your room, specifically the cleanliness of the bathroom and the issues you encountered with the sink. Your feedback is disheartening, and we appreciate you bringing these matters to our attention.It is not acceptable that you had to experience a less than satisfactory stay due to the condition of the bathroom and the inconvenience caused by the clogged sink. We deeply regret any discomfort this may have caused.Please be assured that we take your concerns seriously, and immediate action will be taken to address the cleanliness issues in the bathroom and rectify the sink's drainage problem. Our housekeeping team will conduct a thorough inspection and cleaning to ensure that such oversights do not happen in the future.We understand the importance of a clean and comfortable environment for our guests, and we apologize for falling short of these standards during your stay.Additionally, we will inspect and address the white stains on the couch promptly. Your comfort is our priority, and we want to ensure that you have a pleasant experience during your time with us.We appreciate your understanding and would like to express our gratitude for bringing these issues to our attention. If there are any other details you would like to share or if there's anything specific you would like to address, please feel free to reach out.Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to restore your faith in our establishment.Best Regards,Benson JohnReservations Manager

10/10 - Excelente

Josias

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Benson em 13 de jan. de 2024
Dear JosaisThank you for your valuable rating and we are glad to know that you had a comfortable stay with us.We look forward to welcoming you once again.Best Regards,Benson JohnReservations Manager

2/10 - Terrível

tarek

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Benson em 13 de jan. de 2024
Dear TarekGreetings!Thank you for taking a time to rate us.We regret to know that your overall experience did not meet your expectations.We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit.If there are any other details you would like to share or if there's anything specific you would like to address, please feel free to reach out.Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to restore your faith in our establishment.Best Regards,Benson JohnReservations Manager

2/10 - Terrível

Bart

Hospedou-se por 1 diária em nov. de 2023
Resposta de Benson em 28 de nov. de 2023
Dear BartGreetings!Thank you for taking a time to write a review about your recent stay experience. We regret to know that by your rating that your stay was not comfortable and we are really sorry about it.Could you please specify the issues in more detail so that we can investigate.Looking forward to hear from you.RegardsBenson JohnReservations Manager

8/10 - Boa

David O

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The location relative to the airport is good and the hotel is functional. rooms are spacious. Spa is good and breakfast room good. I didn't use but I suspect meeting rooms are good. The swimming pool is mainly in the shade and so relax time outdoor in sunshine is limited. Overall, a functional hotel near airport and good for meetings rather than a tourist type hotel.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Benson em 14 de nov. de 2023
Dear DavidGreetings!Thank you for taking a time to write a review about your recent stay experience. We are delighted to know that you had a very comfortable stay with us.We look forward to welcoming you back again.RegardsBenson JohnReservations Manager

8/10 - Boa

Taylor

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice pleasant stay
Good stay overall. Staff very friendly. Especially Paolo in the breakfast buffet and very attentive. Good services and convenient access to Muscat and wider areas. Some service was a little slow such as receiving batteries for the remote and a new pillow. But otherwise okay.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Benson em 12 de nov. de 2023
Dear TaylorGreetings!Thank you for taking a time to write a review about your recent stay experience. We are so glad to know that you had a comfortable stay with us and your feedback about Paolo will be shared with him.Your comments on the slow service in fee areas will be addressed to the concerns.We look forward to welcoming you back again.Warm RegardsBenson JohnReservations Manager

8/10 - Boa

luciana

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Breakfast is excellent!! But expensive.
Hospedou-se por 1 diária em out. de 2023
Resposta de Benson em 1 de nov. de 2023
Dear LucianaGreetings!Thank you for taking a time to write a review about your recent stay experience. We are glad to know that you had a comfortable stay and enjoyed our breakfast.We strive to offer fair and competitive pricing, but we understand that perceptions can vary. Your feedback will be addressed to the management.Look forward to hear from you.RegardsBenson JohnReservations Manager

10/10 - Excelente

Vicky

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent
Hospedou-se por 1 diária em out. de 2023
Resposta de Benson em 1 de nov. de 2023
Dear VickyGreetings!Thank you for taking a time to write a review about your recent stay experience. We are glad to know that you had a comfortable stay with us.We look forward to hear from you.RegardsBenson JohnReservations Manager

10/10 - Excelente

Christophe

Hospedou-se por 2 diárias em set. de 2023
Resposta de Safras em 9 de out. de 2023
Dear Christophe,Thank you for taking time to rate us 5 stars. I am glad that you had an exceptional experience.We look forward to welcome you back soon.Kind RegardsSafras JaleelFront Office Manager

8/10 - Boa

Subramaniyam

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Room is good, good ambiance. They took nearly an hour send my bags after check in. Otherwise the stay was pleasant
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Safras em 21 de set. de 2023
Dear Mr. Subramaniyam,Thank you for taking time to share your experience on your recent visit. I am glad that you had a pleasant stay. However your comments on the delivery of baggages is well noted and I will be sure to address them with the concerned team to seek prompt improvement.We look forward to welcome you back soon.Kind RegardsSafras Jaleel Front Office Manager.

10/10 - Excelente

Hamad, dammam

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a nice reception and great service
Hospedou-se por 1 diária em jun. de 2023
Resposta de Mohammed Keshreh em 30 de jun. de 2023
Dear Hamad, Thank you for your kind words! We're delighted to hear that you had a nice reception and experienced great service during your stay. Providing excellent customer service is a top priority for us, and we're glad that our team met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another enjoyable stay.

10/10 - Excelente

Daniel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The Grand Hormuz is a great hotel and a great place to stay in Muscat. It is close to the airport. The staff is friendly and helpful.
Resposta de Mohammed Keshreh em 22 de mai. de 2023
Dear Daniel, Thank you for your review. We are glad to know that you had a memorable and exceptional experience. We look forward to welcoming you back again.Best Regards

10/10 - Excelente

Alexander

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2023
Resposta de Benson em 17 de jun. de 2023
Dear AlexanderGreetings!Thank you for taking a time to write a review about your recent stay experience and we are glad to know that you had an exceptional stay with us.We look forward to welcome you once again.RegardsThe Hotel Management

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2023
Resposta de Mohammed Keshreh em 17 de mai. de 2023
Dear valued guest,Thank you for your review. We would like to know more about your experience to enhance our services. Please feel free to contact us at any time.Best Regards.

10/10 - Excelente

LAURENCE

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
top!
just great : sober luxury!
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Mohammed Keshreh em 2 de mai. de 2023
Dear Laurence, Thank you for your rating. We are glad to know that you had a memorable experience. We look forward to welcoming you back again.Best Regards

10/10 - Excelente

Mohamed

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, friendly staff, great food
Hospedou-se por 1 diária em abr. de 2023
Resposta de Benson em 11 de abr. de 2023
Dear MohammedGreetings!Thank you for taking a time to write a review about your recent stay experience. We are glad to know that you had a comfortable stay with us.We look forward to welcome you once again.Warm RegardsReservation team

6/10 - Ok

Yahya

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em mar. de 2023
Resposta de Reservations em 29 de mar. de 2023
Dear YahyaGreetings!Thank you for taking a time to write a review about your recent stay experience.We look forward to welcome you again.RegardsReservations Team

8/10 - Boa

Cangul

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 6 diárias em mar. de 2023
Resposta de Reservation em 29 de mar. de 2023
Dear CangulGreetings!Thank you for taking a time to write a review about your recent stay experience.We look forward to welcome you again.RegardsReservations Team

10/10 - Excelente

Petra

Hospedou-se por 1 diária em fev. de 2023
Resposta de Benson em 29 de mar. de 2023
Dear PetraGreetings!Thank you for taking a time to write a review about your recent stay experience.We look forward to welcome you again.RegardsReservations Team

2/10 - Terrível

Sonia

Hospedou-se por 5 diárias em fev. de 2023
Resposta de Benson em 29 de mar. de 2023
Dear SoniaGreetings!Thank you for taking a time to write a review about your recent stay experience. We regret to know that your overall stay experience did not met your expectation and we are sorry about it.We look forward to welcome you again.RegardsReservations Team

6/10 - Ok

karyn

Hospedou-se por 1 diária em fev. de 2023
Resposta de Reservations em 29 de mar. de 2023
Dear KarynGreetings!Thank you for taking a time to write a review about your recent stay experience.We look forward to welcome you again.RegardsReservations Team

10/10 - Excelente

Sara

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
An excellent hotel ,the receptionists are so friendly and helpful especially Saba .very clean and quite place to stay in .
Hospedou-se por 3 diárias em fev. de 2023
Resposta de Reservations em 29 de mar. de 2023
Dear SaraGreetings!Thank you for taking a time to write a review about your recent stay experience.We look forward to welcome you again.RegardsReservations Team

4/10 - Insatisfatória

omar, Astoria

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
The staff who are Omani and light skinned (non-African) racist with this. We are brown skinned travelers from the USA with educated professional background. There was a young Omani girl who Che led us in and gave us a dirty room, and the room was located of all the places next to other brown skinned Asian guests. This is quite unfortunate and shows a lack of training by management. There were rude to us on the phone when asking for simple things. Would also shut off our acres card when accessing the pool, we would be wet drenched after using the pool shivering cold as we couldn’t access our room. This was a local light skinned non African Omani guy working there. The cleaning staff and their Asian and African Omani bosses were very accommodating, made the room much better and even offered us an upgrade. For an global company, this sort of raced based behavior is really shameful and I hope all American and European readers of this post along with Expedia will strongly hold them liable!
Resposta de Mohammed Keshreh em 27 de jan. de 2023
Dear Mr. Omar,Thank you for taking the time to share your experience. I am glad that you found a few of our team members very accommodating, however, I am concerned about your overall comments. All our guests and team members are from around the world and as a reputed hotel, we treat all our guests and team members with fairness, respect, and dignity.Should you wish to discuss your comments further please feel free to contact us.Kind RegardsMohammed KeshrehHotel Manager

8/10 - Boa

Christoph

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Gepflegtes Hotel in unmittelbarer Nähe zum Airport
Da unser Flug nach Hause in der Frühe war, haben wir ein Hotel in der Nähe des Flughafens gesucht, damit wir wegen dem hohen Verkehrsaufkommen in relativ kurzer Zeit beim Check-in sein konnten. Das Hotel ist weniger für Touristen geeignet, mangels Zielen in unmittelbarer Nähe. Also eher für Business Leute gedacht. Gute Auswahl an Restaurants mit hotelüblichen Preisen. Alkohol wegen der extrem hohen Steuer im obersten Preissegment. Schöne Innenhofanlage mit Swimmingpool.
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Benson em 29 de dez. de 2022
Dear ChristophGreetings!Thank you for taking a time to write a review about your recent stay experience. We are gals to know that you had a comfortable stay with us. Your feedback about the pricing has been addressed and we look forward to welcome you once again.Warm RegardsBenson John

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Benson em 29 de dez. de 2022
Dear DavidGreetings!Thank you for taking a time to write a review about your recent stay experience. We are glad to know that you had a comfortable stay with us. We look forward to welcome you once again.Warm RegardsBenson John

6/10 - Ok

Eilert

Pontos positivos: Limpeza e condições e instalações da propriedade
Gutes Hotel im Nichts mit überteuerten Restaurants
Transfer vom Airport sehr kompliziert- 3x nachgefasst, dann wartete der Fahrer woanders . Zimmer super, aber ohne Ausblick oder Balkon. Schicker Innenhof. Buffet abends 45,- Euro pro Person, 1 kleines Bier 12,- Euro, dazu Zwangskonsum, um ein WM Spiel mitschauen zu dürfen. Transferzeit viel zu lang- ca 15 Minuten aufgrund ungünstiger Strassenführung. Ausserhalb des Hotels nichts zu Fuss erreichbar - Einöde und Baustellen Drumherum- wir würden nächstes Mal auch nur für eine Nacht lieber gleich ins Hyatt fahren.
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Benson em 13 de dez. de 2022
Dear EilertGreetings!Thank you for taking a time to write a review about your recent stay experience. We regret to know that your overall experience did not met your expectation and we are really sorry about that.Your feedback about the transportation has been addressed to the concern. Road construction which you have mentioned is something out of our control as it was a project from the government, however this is getting over in few days.We look forward to welcome you once again to experience a nothing short of an exceptional stay.Kindly get in touch with me personally with a following email benson.jacob@radissoncollection.com on your next visit and will make sure that you will get an exception stay.RegardsBenson John

10/10 - Excelente

patrick

Hospedou-se por 1 diária em dez.. de 2022
Resposta de Benson em 7 de dez. de 2022
Dear PatrickThanks for taking a time to write a review about your recent stay experience and we are so glad that you had an exceptional stay with us.We look forward to welcome you again.RegardsBenson John

10/10 - Excelente

Cornelia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ruhig + Nähe Flughafen ohne Lärm
Super freundliches Personal. Top Frühstücksbüffet; Bettwaren hervorragend. Nähe Flughafen, jedoch kein Fluglärm
Hospedou-se por 1 diária em nov. de 2022
Resposta de Benson em 3 de dez. de 2022
Dear GuestThank you for taking a time to write a review about your recent stay experience. You feedback is highly appreciated and we are glad to know that you had an exception stay with us.We look forward to welcome you once again.RegardsBenson John

10/10 - Excelente

Cornelia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
In Flughafennähe, jedoch sehr ruhig gelegen.
Die Nähe zum Flughafen Muskat ist ideal. Leider ist die Umgebung des Hotels nicht wirklich sehenswert. Alles andere jedoch einfach toll; angefangen beim Empfang, tolles Zimmer, super Frühstücksbuffet, sehr schöner Pool mit einer mega Abendstimmung zu einem Drink. Trotz Flughafennähe sehr sehr ruhig gelegen.
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de Benson em 16 de nov. de 2022
Dear CorneliaGreetings!Thank you for taking a time to write a review about your recent experience. We are glad to know that you had an exceptional stay with us.We look forward to welcome you once again.Warm RegardsBenson John

6/10 - Ok

Erica

Viagem em grupo
The hotel is convenient to the airport. The pool area was very nice. Front desk was fine - the first room was overlooking the parking lot, despite upgrading to pool view. The room was changed once the front desk was informed. Some areas smell heavily of cigarette smoke and the room had some water damage in the walls. The room was quiet, which was nice.
Hospedou-se por 3 diárias em out. de 2022
Resposta de Reservation Team em 13 de out. de 2022
Dear EricaGreetings!Thank you for taking a time to write a review about your recent stay experience. Your feedback are well noted and will be addressed to the concerns.Looking forward to welcome you again.Warm RegardsManagement Team

10/10 - Excelente

Hogyeong

Hospedou-se por 1 diária em out. de 2022
Resposta de Reservation Team em 13 de out. de 2022
Thank you for your review. We look forward to welcome you again.

10/10 - Excelente

dee ann, carroll

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was large and spacious with a soft bed. The bathroom was large with both a tub and shower. My flight was too early for the included breakfast but the hotel accommodated me by having an early room service with anything I wanted. Lovely. The spa and gym were both well equipped and I enjoyed a lovely massage. It is cheaper to take a taxi than arrange for their transportation. The hotel is only 10 minutes by taxi at 7 OMR.
Hospedou-se por 1 diária em set. de 2022
Resposta de The Management Team em 19 de set. de 2022
Dear Dee ann, Thank you for your review. We are happy to know that you had an exceptional experience at the hotel. We are delighted to be able to accommodate your requests for your early arrival.We look forward to welcoming you back again.Best Regards.

4/10 - Insatisfatória

abdulaziz

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2022
Resposta de The Management Team em 19 de set. de 2022
Dear Abdulaziz, Thank you for your review. We wish you had an exceptional experience during your stay.We look forward to welcoming you back.Best Regards.

10/10 - Excelente

Whelma

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to the aiport. Clean facilities and great customer service.
Hospedou-se por 1 diária em set. de 2022
Resposta de The Management Team em 19 de set. de 2022
Dear Whelma, Thank you for your review. We are glad to know that you enjoyed your stay with us. We look forward to welcoming you back again.Best Regards.

10/10 - Excelente

Sune

Hospedou-se por 1 diária em ago. de 2022
Resposta de Benson em 2 de set. de 2022
Dear Guest,Greetings!Thank you for taking a time to write a review about your recent stay experience with us. We are glad to know that you had an exceptional stay with us.We are looking forward to welcome you back again.RegardsReservation Team

4/10 - Insatisfatória

Arif

Hospedou-se por 3 diárias em ago. de 2022

8/10 - Boa

Sina

Hospedou-se por 2 diárias em jul. de 2022