Fachada da propriedade

Avaliações de Hotel Zico

3 out of 5
Hotel Zico
200 E El Camino Real, Mountain View, CA

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 524 de 1102 avaliações" "
Nota 8 - Boa. 278 de 1102 avaliações" "
Nota 6 - Ok. 124 de 1102 avaliações" "
Nota 4 - Insatisfatória. 101 de 1102 avaliações" "
Nota 2 - Terrível. 75 de 1102 avaliações" "

8,4/10

Limpeza

8,2/10

Serviço e funcionários

8,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Deborah

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
BOA OPÇÂO
É um hotel boutique e está próximo(de carro) a vários locais. Tem um sistema de check in inteligente o que agiliza. O quarto é bom, tem um boliche ao lado e alguns fast foods.
Hospedou-se por 1 diária em mar. de 2023
Resposta de Audri S.- Junior Xperience Manager em 4 de abr. de 2023
Thank you for taking the time to review us . We value and appreciate your input and are looking for ways to give our guests the best experience possible. Thank you again!

8/10 - Boa

Glenn

Pontos positivos: Limpeza e serviço e funcionários
D
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Romy van

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super mooi! Goede kamers, lekker ontbijt. Voor ons een hele fijne uitvalsbasis. Auto is wel een must als je hier verblijft.
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

jeanne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2024

10/10 - Excelente

Diana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

Ashok

Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

Esther De

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We went to Santa Clara to see Luke combs concert! This was a double surprise and blessing! This hotel when you walk in, gives you a sense or vibe of being somewhere, almost tropical, and secluded and very safe.. our room had double doors, and they literally face the freeway. And yes, there was a hum, but we slept like rocks. We slept so good better than I do in my own bed at home! The place is impeccably clean. And I don’t mean like bleach, clean, or it reeks like sanitizer, no this place had such a beautiful scent and such a beautiful ambience … the rooms are big and spacious. The bed is comfortable. The gals front desk are very quiet and kind and the guests. There are also quiet and kind. I was very grateful they have a continental breakfast with orange juice and oatmeal and bagels and toast and cereals coffee and it happens to be Starbucks coffee, it was just an overall very good stay and I would stay there if I was ever in that area again up the street has a Market plus eateries, and Levi stadium wasn’t far at all !!. And the price was reasonable! My daughter, and I absolutely loved it 🙌🙌🙌💗
Hospedou-se por 1 diária em mai. de 2024
Resposta de Krystal C. | Xperience Associate at Hotel Zico em 20 de mai. de 2024
Dear Ms. Camp,We are delighted to hear that you enjoyed your stay with us! We greatly appreciate your kind words, and we hope to welcome you again in the near future. Have a wonderful day!Best,Krystal C. Xperience Associate at Hotel Zico

10/10 - Excelente

Jody

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
All great. But asked for a room refresh after 2 days and no one came.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mai. de 2024
Dear Jody,Thank you for your positive feedback about your recent stay. We're glad to hear that everything was great overall. However, we apologize for the oversight in not providing the requested room refresh. We typically provide service every 3 days unless requested by the guest, but we understand the importance of accommodating individual preferences. We will address this internally to ensure better communication and service in the future. We appreciate your understanding and hope to welcome you back for an even better experience.Hospitably,

10/10 - Excelente

Troy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mai. de 2024
Dear Mr Troy,Thank you for your stellar rating! We're thrilled to know you had an excellent experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Hospitably,

10/10 - Excelente

Jose

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice prices
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mai. de 2024
Dear Mr Jose,Thank you for your positive review! We're delighted to hear that you found our prices nice. We strive to offer competitive rates while maintaining high-quality service. We hope to welcome you back soon.Hospitably,

4/10 - Insatisfatória

Carlo

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Noise at early times. People walking and talking since 6 am. You can hear steps over you
Hospedou-se por 1 diária em mai. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mai. de 2024
Dear Mr Carlo,I'm sorry to hear about the disturbance caused by noise during your stay. Your comfort is important to us, and I apologize for any inconvenience this may have caused. We will address this issue to ensure a quieter experience for our guests in the future. Thank you for bringing this to our attention.Hospitably,

6/10 - Ok

Sarah

Viagem de negócios
I booked a kings room and they gave me a full/queen room that is so small like a closet
Hospedou-se por 1 diária em mai. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mai. de 2024
Dear Ms Sarah,I apologize for the mix-up with your room and the discomfort you experienced. This is not the standard we aim to provide. We understand how important it is to receive the room you booked, and we will work on ensuring such issues are addressed.Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.Hospitably,

6/10 - Ok

Patricia

Viagem de negócios, Viagem a dois
Pontos negativos: Serviço e funcionários
I didn't like, that tey didn't respect my reservation. The front desk lady cancel it.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mai. de 2024
Dear Ms Particia,I apologize for the inconvenience you experienced with your reservation. This is not the service we strive for, and we will address this issue with our team. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.Hospitably,

8/10 - Boa

Daniel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

2/10 - Terrível

Khristin

Hospedou-se por 1 diária em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mai. de 2024
Dear Khristin,We're deeply sorry to hear about your dissatisfaction with your recent stay. Your experience falls short of our standards, and we apologize for any inconvenience or discomfort you encountered. We value your feedback and would appreciate the opportunity to address your concerns directly. Please feel free to reach out to our management team so that we can discuss your experience in more detail and work towards a resolution.Hospitably,

10/10 - Excelente

Mario

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Marlon em 1 de mai. de 2024
Hi Mario, we appreciate your positive response. Hoping to serving you again.

10/10 - Excelente

Luis m

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Todo muy bien. Y limpio
Hospedou-se por 1 diária em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 29 de abr. de 2024
Dear Mr Luis,Agradecemos sus comentarios positivos. Nos complace saber que su estancia fue excelente y que encontró todo limpio. Esperamos volver a verlo pronto para ofrecerle otra experiencia maravillosa.Hospitably,

6/10 - Ok

J Ines

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
no linpian los cuartos dure 3 noches. y no me limpiaron. el cuarto
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 29 de abr. de 2024
Nos alegra mucho escuchar que su experiencia fue excelente y que encontro todo limpio. ¡Gracias por compartir sus comentarios positivos! Esperamos poder recibirtlos de nuevo en el futuro.hospitalariamente,

8/10 - Boa

Tomoya

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
徒歩で行けるスーパーマーケットがあったので助かりました。
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 29 de abr. de 2024
Dear Tomoya,ご意見ありがとうございます! スーパーマーケットに近い当ホテルの立地を気に入っていただき、大変嬉しく思います。 今後ともよろしくお願いいたします。もてなし,

10/10 - Excelente

joao

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was big and clean and the staff were the nicest, the areas around provided food and drinks just a 5 minute walk away
Hospedou-se por 1 diária em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 29 de abr. de 2024
Dear Joao,Thank you for your positive feedback! We're glad you enjoyed the spacious, clean room and our friendly staff. It's great to hear that the nearby dining options were convenient for you. We look forward to welcoming you back soon!Hospitably,

8/10 - Boa

Donnell

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
A few broken items. Low desk chair not adjustable and toilet flush buttons broken but was still flushable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 29 de abr. de 2024
Dear Donnell,Thank you for providing feedback on your recent stay. We apologize for any inconvenience caused by the broken items in your room. Rest assured, we'll address these issues promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for a fully satisfactory stay.Hospitably,

10/10 - Excelente

Mario

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything is just wonderful
Hospedou-se por 1 diária em fev. de 2024
Resposta de Citlali - Junior Xperience Manager em 29 de abr. de 2024
Dear Mr Mario,Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future!Hospitably,

4/10 - Insatisfatória

Mayra

Hospedou-se por 1 diária em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mai. de 2024
Dear Ms Mayra,We're sorry to hear that your recent experience fell short of your expectations. Your feedback is important to us, and we would like to learn more about what aspects of your stay were unsatisfactory so that we can address them appropriately. Please feel free to reach out to our management team to discuss your concerns further. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Hospitably,

8/10 - Boa

David

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved the GLASS BATHROOM SINK STAFF WAS GREAT BUT NEEDS MORE ENTERTAINMENT AND AMENITIES
Hospedou-se por 1 diária em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 29 de abr. de 2024
Dear Mr David,Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future!Hospitably,

10/10 - Excelente

Wendy

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mai. de 2024
Dear Ms Wendy,Thank you for your excellent rating! We're delighted to hear that you had a fantastic experience during your stay. We appreciate your support and hope to have the pleasure of welcoming you back again soon.Hospitably,

8/10 - Boa

Tomoya

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Paulina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelente en todo sentido, muy recomendado
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 29 de abr. de 2024
Dear Ms Paulina,¡Gracias por su excelente reseña! Nos alegra mucho saber que su experiencia fue tan positiva y que recomendaría nuestro hotel. Siempre nos esforzamos por brindar el mejor servicio posible a nuestros huéspedes, y sus palabras son muy apreciadas. ¡Esperamos poder darle la bienvenida nuevamente en el futuro!Hospitably,

4/10 - Insatisfatória

Misako

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This hotel was clean, but very old. Since the gate of parking closes at 9:00 pm, we have to park open parking area when we got back to the hotel after 9:00pm where homeless people staying in the cars were around. We saw shuttered glasses of car window on the ground. We felt unsafe and moved to another hotel. When we asked to change one dollar bill for laundry at the front desk, she said we did not have quarters.
Hospedou-se por 9 diárias em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 29 de abr. de 2024
Dear Misako,We apologize for the inconvenience you experienced during your stay. Your safety is important to us, and we'll review our parking policies to address your concerns. We regret any discomfort caused by the hotel's condition and will continue to improve our facilities. We apologize for any inconvenience with the change for laundry and will ensure better access to services in the future. We appreciate your feedback and hope to regain your trust.Hospitably,

10/10 - Excelente

Fabian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love the fitness center and that they offer continental breakfast! It is close to many great food spots and staff is friendly!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 29 de abr. de 2024
Dear Mr Fabian,Thank you for your positive review! We're delighted to hear that you enjoyed our fitness center and complimentary continental breakfast. It's wonderful to know that our location near great dining options added to your experience, and we're thrilled that you found our staff friendly. We look forward to welcoming you back for another enjoyable stay!Hospitably,

10/10 - Excelente

Patricia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Markelle

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
i like the style of the building
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 14 de abr. de 2024
Dear Markelle,Thank you so much for your feedback! We're thrilled to hear that you appreciate the style of our building. Creating a unique and visually appealing environment is something we strive for, and it's fantastic to know that it resonates with you. If there's anything else you'd like to share or if you have any suggestions for how we can make your experience even better, please don't hesitate to let us know. We're always looking for ways to enhance our guests' enjoyment.Hospitably,

10/10 - Excelente

vivek

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Akif

Hospedou-se por 3 diárias em mar. de 2024

8/10 - Boa

Christina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice and clean hotel, I always stay here when I’m traveling to Mountain View.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Citlali - Junior Xperience Manager em 3 de abr. de 2024
Dear Ms Christina,Thank you for your review! We're glad to hear that you consistently find our hotel to be nice and clean during your visits to Mountain View. Providing a comfortable and inviting environment for our guests is always our goal, and we're delighted that we've been able to meet your expectations. We appreciate your support and look forward to welcoming you back on your next trip to the area!Hospitably,

2/10 - Terrível

Queenie, Laguna Woods

Viagem de negócios
Room was good. However, my car got broken into while parked in the parking lot. Had to replaced a broken window and my outdoor blanket was stolen. 🙁
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Citlali - Junior Xperience Manager em 3 de abr. de 2024
Dear Ms Queenie,We deeply regret the inconvenience you experienced during your recent stay. Your safety and security are paramount to us, and we sincerely apologize for the incident with your car.We understand the frustration and inconvenience caused by the theft of your belongings, and we empathize with your situation. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.Hospitably,

10/10 - Excelente

Salvador, Granada Hills

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice and clean place.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Citlali - Junior Xperience Manager em 1 de abr. de 2024
Dear Salvador,Thank you so much for your kind words! We're thrilled to hear that you found our place nice and clean. Providing a comfortable and welcoming environment for our guests is always our top priority. We hope to have the pleasure of welcoming you back again soon!

10/10 - Excelente

Gary

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Citlali - Junior Xperience Manager em 1 de abr. de 2024
Dear Mr Gary,Thank you for your fantastic rating! We're delighted to hear that you had such a positive experience with us. Your satisfaction is our utmost priority, and we look forward to continuing to exceed your expectations in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Hospitably,

8/10 - Boa

Kanta

Hospedou-se por 4 diárias em mar. de 2024

4/10 - Insatisfatória

Maria

Viagem de negócios
Pontos positivos: Comodidades
Pontos negativos: Serviço e funcionários
Staff members were rude
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Citlali - Junior Xperience Manager em 1 de abr. de 2024
Dear Ms Maria,We're genuinely sorry to hear about your experience with our staff. Please accept our sincerest apologies for any rudeness you encountered. Providing excellent service and creating a positive experience for our guests is of the utmost importance to us. We take your feedback seriously and will address this issue with our team to ensure it doesn't happen again. If there's anything else you'd like to share with us or if there's anything we can do to make things right, please don't hesitate to reach out. We hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience in the future.Hospitably,

8/10 - Boa

Dominique

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Citlali - Junior Xperience Manager em 1 de abr. de 2024
Dear Ms Dominique,Thank you for your feedback and for choosing our establishment! We're glad to hear that you had a positive experience overall. If there's anything specific that we could improve upon to make your next visit even better, please feel free to share it with us. We always strive to provide the best possible service to our guests. We hope to have the opportunity to welcome you back again soon!Hospitably,

10/10 - Excelente

Arnel

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cheap. Very clean
Hospedou-se por 1 diária em mar. de 2024
Resposta de Citlali - Junior Xperience Manager em 1 de abr. de 2024
Dear Mr Arnel,Thank you for your wonderful review! We're delighted to hear that you found our place both affordable and exceptionally clean. Providing a comfortable and hygienic environment for our guests is always a top priority. We're thrilled that you enjoyed your experience with us, and we look forward to welcoming you back again soon! If there's anything else we can assist you with, please don't hesitate to let us know.Hospitably,

8/10 - Boa

Glen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em mar. de 2024
Resposta de Citlali - Junior Xperience Manager em 1 de abr. de 2024
Dear Mr Glen,Thank you for your positive feedback! We're glad to hear that you had a good experience overall. Your satisfaction is important to us, and we're always striving to improve. If there's anything specific you think we could do to earn that extra star in the future, please feel free to let us know. We appreciate your support and hope to see you again soon!Hospitably,

8/10 - Boa

Richie

Viagem de negócios
Pontos positivos: Serviço e funcionários e comodidades
The ambient was nice. The closeness to the freeway was irritable to my ears. The bathroom was decent but could tell there was some work done which made the feel a bit questionable. The room phone was a bit dirty as it had food residue on it. Other than that, the room appeared clean.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Citlali - Junior Xperience Manager em 1 de abr. de 2024
Dear Mr Richie,Thank you for sharing your feedback. We're pleased to hear that you enjoyed the ambiance of our establishment. We apologize for any inconvenience caused by the proximity to the freeway; we understand how disruptive noise can be. Regarding the bathroom, we're continually working on improvements, and your feedback helps us identify areas for enhancement. We apologize for the oversight with the room phone and assure you that cleanliness is a top priority. Your comments will be addressed promptly. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future. If there's anything else we can assist you with, please let us know.Hospitably,

10/10 - Excelente

Amelia

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved staying here for the night, easy parking, room was clean, the king size bed was comfy and the continental breakfast was good; would definitely stay here again!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Team Zico em 24 de mar. de 2024
Hi Amelia, thank you for taking the time to write us a review. We're glad you enjoy you stay! We hope to see you soon!

10/10 - Excelente

Morgan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was great
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Team Zico em 24 de mar. de 2024
Thank you for stay with us! Glad everything was great and thank for taking the time to let us know! We hope to see you book with us again!

10/10 - Excelente

Jose, San Francisco

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel is a "Hidden gem" very nice and quiet. Room spacious, clean and cozy. Perfect if you just want to get away and relax. Location is great about 15 min drive to Santa Row and mall.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Team Zico em 24 de mar. de 2024
Thank you Jose! We're glad you enjoyed your stay, we appreciate you taking the time to let us know! If there was a particular room that stood out to you please let us on you next stay, we'll try our best to accommodate! We hope to see you soon!

8/10 - Boa

ABBAS, Vallejo

Viagem com a família
Pontos positivos: Serviço e funcionários
It was ok.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mar. de 2024
Dear Abbas,Thank you for sharing your feedback with us. We're sorry to hear that your experience was just okay. Your satisfaction is important to us, and we're committed to improving wherever possible. If there's anything specific you think we could do better, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.Hospitably,

4/10 - Insatisfatória

Paula

Hospedou-se por 1 diária em mar. de 2024

4/10 - Insatisfatória

Monica

Viagem de negócios
Coffee machine in room spewed coffee grounds into coffee/ no AC in room or fan.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mar. de 2024
Dear Ms Monica,We apologize for the inconvenience you experienced during your stay. We'll address the issues with the coffee machine and ensure better ventilation options in the room. Additionally, we want to highlight that each room is equipped with a thermostat on the wall to control the AC unit. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a more comfortable stay.Hospitably,

8/10 - Boa

sandesh

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Parking access can be made better.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Citlali - Junior Xperience Manager em 20 de mar. de 2024
Dear Sandesh,Thank you for sharing your feedback regarding our parking access. We appreciate your input and will definitely take it into consideration as we strive to improve our services. Our aim is to ensure convenience and ease for all our guests. If you have any further suggestions or specific areas for improvement, please feel free to share them with us. We value your perspective and hope to provide an even better experience for you in the future.Hospitably,