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Avaliações de Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5 out of 5

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 821 de 1203 avaliações" "
Nota 8 - Boa. 232 de 1203 avaliações" "
Nota 6 - Ok. 98 de 1203 avaliações" "
Nota 4 - Insatisfatória. 28 de 1203 avaliações" "
Nota 2 - Terrível. 24 de 1203 avaliações" "

9,4/10

Limpeza

9,4/10

Serviço e funcionários

9,0/10

Comodidades

9,0/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Haemwatie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was extremely helpful and accommodating!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Leontasháe em 21 de mai. de 2024
Hello Haemwatie, thank you for taking the time to share your feedback with us. We are delighted to hear that our staff was able to provide you with helpful service throughout your stay. We are extremely pleased to know that all aspects of your stay were exceptional. Your kind words are truly appreciated and we look forward to welcoming you back in the future. Warmest regards!

10/10 - Excelente

Yvette

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Leontasháe em 21 de mai. de 2024
Hello Yvette, thank you for taking the time to leave a 5-star rating. We are thrilled to know that you had an exceptional experience at our resort. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Best regards!

10/10 - Excelente

Johan

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was very nice, as always. We had a two bedroom suite and it was spacious, and cofortable, kids had a blast
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Leontasháe em 20 de mai. de 2024
Hello Johan, thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in our two-bedroom suite and that your kids had a blast. Providing a spacious and comfortable environment for our guests is always our top priority.We appreciate your kind words about the property and look forward to welcoming you back in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Best regards!

6/10 - Ok

Laurie

Viagem com a família
Pontos positivos: Serviço e funcionários
1. The hotel and rooms were not cool. Hotel needs to update AC unit. 2. Hotel is not equipped to handle people with physical disabilities. There were a lot of steps and not too many ramps or elevators
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Leontasháe em 20 de mai. de 2024
Hello Laurie, thank you for taking the time to provide feedback on your recent stay at our resort. We sincerely apologize for falling short of your expectations on this occasion.We have taken note of your concerns regarding the AC unit and will work diligently to address this matter promptly. Additionally, we understand the importance of providing a comfortable and accessible environment for all guests, and we will assess our current facilities to make necessary improvements in terms of accessibility.Your feedback is invaluable to us as we strive to continuously enhance the experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Best regards!

10/10 - Excelente

Shelley

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Overall great experience!!
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Leontasháe em 19 de mai. de 2024
Hello Shelley, thank you for rating your experience with us. We are thrilled that all aspects of your stay lived up to your expectations and that we could suitably cater to your needs.It was our delight to host your stay, and we hope to welcome you back soon to another gratifying. experience. Warmest regards!

8/10 - Boa

SashaGaye

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The food could have been better
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Leontasháe em 17 de mai. de 2024
Hello SashaGaye, thank you for taking the time to provide feedback on your recent stay with us. We are pleased to know that your overall experience was positive and that you rated us a 4 out of 5.We appreciate your comments regarding the food quality and will certainly consider this as we strive to continuously improve our services. Your feedback is invaluable to us in our efforts to meet and exceed the expectations of our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better dining experience. Best regards!

8/10 - Boa

Angela

Pontos positivos: Limpeza, serviço e funcionários e comodidades
The property is huge. Beautiful layout and decor. The garage parking was so low it crapped the top of the car. That and the food was the worse parts of the stay for me. Everything else was amazing the staff was very nice and accommodating. View and beach beautiful. I felt completely safe. I’d definitely stay again. My room was so beautiful with lots of space. The rainforest shower head amazing. Showers felt like I was in another place.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Leontasháe em 16 de mai. de 2024
Hello Angela, thank you for taking the time to provide us with your feedback. We are pleased to hear that you found our property beautiful and that you felt completely safe during your stay. We are also happy you enjoyed the amazing staff, views, beach, and spacious room.On the contrary, we would like to extend our sincerest apology for the inconvenience caused by the low garage parking height and the quality of the food during your stay. Please rest assured that we will address these issues promptly to ensure a better experience for our future guests.We appreciate your kind words and are delighted to hear that you would stay with us again. We look forward to welcoming you back soon.Thank you for choosing our property for your stay.

10/10 - Excelente

Ivy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed an absolute relaxing peaceful 3 nights with my husband. Had a few teeny tiny minor hiccups but really nothing to dissuade me from ever returning again or recommending this wonderful resort to others. Look no further you will definitely enjoy your stay here and if you have any hiccups they will do what's necessary to fix whatever issue you may have. I give this place two thumbs up five stars and a big fat 10!!!!!!!! I wish I have chosen this place for my wedding instead of the other place... Thanks for everything Jewel, will see you again!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Leontasháe em 16 de mai. de 2024
Hello Ivy, thank you so much for taking the time to share your experience with us. We are thrilled to hear that you and your husband enjoyed a relaxing and peaceful stay at our resort. We apologize for any minor hiccups you may have encountered. Nonetheless, we are pleased to know that they did not detract from your overall enjoyment.Your kind words and recommendation mean the world to us, and we are delighted that you had such a positive experience with us. We truly appreciate your feedback and will continue to strive for excellence in providing exceptional service to all our guests.We look forward to welcoming you back again in the future, and please do not hesitate to reach out if there is anything we can do to make your next stay even more memorable.Thank you once again for choosing our resort, and we hope to see you soon!

8/10 - Boa

James, Mansfield

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Leontasháe em 16 de mai. de 2024
Hello James, thank you for taking the time to provide us with your feedback. We are pleased to hear that you had a positive experience at our "Jewel" and rated us 4 out of 5. Your satisfaction is our top priority, and we are always striving to improve our offerings.If there is anything specific that stood out to you or any suggestions you have for how we can further enhance your experience, please do not hesitate to let us know. Your input is invaluable to us as we continue to grow and evolve.Thank you for choosing Jewel Grande Montego Bay Resort and Spa. We look forward to serving you again in the future. Warmest regards!

10/10 - Excelente

Evelyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Well this is most likely the best vacation we have ever had. The place is amazing, the food experience so much better than most places we’ve visited. There was a Bar tender a really nice young man who provided us with outstanding service and then a server by the name of Marie Ann, she went out of her way to make us feel special. Thank you Jewel Grande for making my wedding anniversary a memorable one.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Leontasháe em 16 de mai. de 2024
Hello Evelyn, thank you for taking the time to share your positive feedback on your recent vacation at our "Jewel." We are delighted to hear that you had such a wonderful experience and that it was the best vacation you have ever had.We are thrilled that you enjoyed the amazing location and food experience, along with the exceptional service provided by our staff members. It is always our goal to make each guest feel special, and we are pleased to know that our staff went above and beyond to ensure your wedding anniversary was memorable.We truly appreciate your kind words and hope to welcome you back for another unforgettable stay in the future. One Love, One Heart!

10/10 - Excelente

Dianna Lynne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em mai. de 2024
Resposta de Leontasháe em 16 de mai. de 2024
Hello Dianna, thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had such a positive experience at our resort. Your feedback is greatly appreciated and will serve as motivation for us to continue providing excellent service to all our customers.If you have any further comments, suggestions, or feedback, please do not hesitate to reach out to us. We value your input and strive to make improvements based on customer feedback.Thank you for choosing our "Jewel" for your getaway. We look forward to serving you again in the future.

6/10 - Ok

Keya

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Everything was good just the house keeping didn’t come for 2 days that’s about it
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Leontasháe em 16 de mai. de 2024
Hello Keya, thank you for taking the time to provide us with your feedback regarding your recent stay at our resort. We are pleased to hear that you had a positive experience with us overall. We sincerely apologize for the oversight in housekeeping services during your stay. Please rest assured that we will be actively assessing this issue situation, to ensure this never happens again.Your feedback is invaluable to us as we strive to continuously improve our services and exceed our guests' expectations. We hope to have the opportunity to welcome you back in the near future and provide you with a flawless experience. See you soon!

8/10 - Boa

Tricia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I felt very safe here, staff were always visible at night. Food options were great. Cabinents in room were outdated and not in the best shape....not a lot of dishes etc available. But that was fine for us. Very quiet atmosphere.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Leontasháe em 16 de mai. de 2024
Hello Tricia, we appreciate you taking the time to share your feedback with us. It is gratifying to learn that you felt secure during your stay and that the presence of our staff at night enhanced your feeling of safety. We are also happy to hear that the food offerings were to your liking.Your concerns about the need for updates and the availability of in-suite dishes have been duly noted. Please rest assured that we will take your suggestions into account as we continue to improve our facilities and services.We are pleased that the tranquil atmosphere contributed to a pleasant stay. Your contentment is our priority, and we look forward to the possibility of hosting you again.Thank you for selecting our resort. Should you require further assistance, please feel free to contact us. Warmest regards!

10/10 - Excelente

Angela

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Upgrade the food. Don’t park in the garage parking it will scrap your car if it’s tall. And this resort would be a ten. The breakfast food was good. Lunch and some dinner options were just ok. Maybe I should have went to more restaurants. I love this resort. Book it and make reservations for restaurants early.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Angela em 16 de mai. de 2024
Hello Angela, thank you for taking the time to provide us with your valuable feedback. We are delighted to hear that you enjoyed the breakfast offerings at our resort and appreciate your suggestion to upgrade the food options for lunch and dinner.We apologize for any inconvenience caused by parking in the garage, and we will certainly address this with our management team.We are thrilled that you love our resort overall and appreciate your recommendation to book early restaurant reservations. Your satisfaction is our top priority, and we will strive to improve our services based on your feedback.Thank you once again for sharing your thoughts with us. We look forward to welcoming you back soon. Warmest regards!

4/10 - Insatisfatória

Don

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Had issues with the ac not working for a few days Issues with toilets Issues with electrical Issues with elevators Garbage disposal Dryer Floors were wet and slick due to humidity in the room since no ac Staff was great. They need better upkeep of the facilities
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Leontasháe em 11 de mai. de 2024
Hello Don, thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for falling short in a few areas during this visit. Rest assured that we have taken note of your concerns and we will forward them to our management team for assessment and remediation. Nonetheless, we take consolation in the fact that our staff provided great service during your stay. Please know that we take your comments seriously and will work diligently to address these maintenance concerns promptly. Your feedback is invaluable in helping us improve our facilities for all guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future to show you the improvements we have made. Warmest regards!

8/10 - Boa

Shivnarine

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place for families, thanks to the amazing staff.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Leontasháe em 8 de mai. de 2024
Hello Shivnarine, thank you for taking the time to share your feedback with us. We are delighted to hear that you found our resort to be a great place for families and that you appreciated the service provided by our amazing staff.We strive to create a welcoming and enjoyable experience for all of our guests, and we are thrilled that we were able to meet your expectations. Your kind words will be shared with our team as encouragement to continue providing exceptional service.We look forward to welcoming you and your family back again soon. Best Regards!

8/10 - Boa

Sivaraman

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The staff was excellent. 5 star ratings to our butlers Denton, Aston and Vinroy! Their attention to details and customer service was excellent! 5 star ratings to beachside service staff Wilford and Damart. They went above and beyond to meet our needs and wishes! Kudos to them! We wish there are more options for Vegetarians, especially some Indian vegetarian menu would have been nice. Food choices were limited for us. We had to eat mostly pasta and pizza for dinner everyday, which was not good. While other Jamaican all inclusive resorts offer many Indian options, Jewel had none! Also, there could be more wheelchair accessible ramps to get to the beach and pool areas. We had to either request for golf carts or take a long circuitous trips on the main roads (where golfcart and other vehicles frequented) to get to the beach and pool areas. We stayed in the two bedroom oceanfront suite on the B tower. The room was very spacious but very dated. There was no privacy lock for the main door, and the balcony door locks were broke and didn't work! These were some shortcomings for the room. They need to be fixed. Our overall impression: excellent staff (butlers Denton and Aston and beach side servers Wilford and Damart were great!). Limited Vegetarian options. Spacious but old rooms.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Leontasháe em 8 de mai. de 2024
Hello Sivaraman, thank you for taking the time to share your detailed feedback with us. We are thrilled to hear that our staff provided you with excellent service during your stay. Your kind words have been shared with them.We appreciate your constructive comments regarding the variety of vegetarian options available at our resort. Rest assured that we will take this into consideration and work on expanding our menu offerings to better cater to all dietary preferences, including Indian and vegetarian options.Rest assured that we have taken note of all your concerns and will strive to improve in these respective areas. Thank you once again for sharing your thoughts with us. We hope to welcome you back in the future for an even more enjoyable stay. Best Regards!

8/10 - Boa

Jelena

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A lot of stars and buildings not being connected which when is raining can be a problem going to the room or going to the restaurant to eat.Also unfortunately had a negative experience with on side travel operation which is located at the lobby Who refused to give us a full refund for the excursion that was canceled do to bad weather.Tour cost $199 and they offered us only refund of $80 .After many back and forth we got our money back but it took some time.Thank you Chukka Tours this was complete unnecessary.Not a lot of entertainment
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Leontasháe em 7 de mai. de 2024
Hello Jelena, thank you for sharing your feedback with us. We appreciate your efforts to highlight the shortcomings of your stay. We have taken note of your concerns and will address this matter with our tour contractors directly. Rest assured that we have also taken note of your feedback regarding logistics during the recent rains. We will earnestly review your comments with our management team to improve these areas.Thank you for choosing Jewel Grande Montego Bay Resort and Spa. We value your comments and look forward to welcoming you back to a renewed experience. Best regards!

10/10 - Excelente

Cheryl

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very welcoming and the service was great.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Leontasháe em 7 de mai. de 2024
Hello Cheryl, thank you for taking the time to share your feedback with us. We are delighted you found our staff welcoming and enjoyed the service during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back in the future to more satisfying moments. Warmest regards!

8/10 - Boa

ainsley

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were very welcoming and friendly..i like the variety of food selection.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Leontasháe em 6 de mai. de 2024
Hello Ainsley, thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff welcoming and friendly and that you enjoyed the variety of food selections we offer. Your kind words are truly appreciated and we look forward to welcoming you back again soon. Best regards!

10/10 - Excelente

Christina

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was clean and well up-kept. The staff were super friendly and helpful. There were so many food options to choose from and the drinks were delicious. I like that they had entertainment every day so you wouldn’t be bored if you chose not to leave the resort. I would definitely be willing to return and I would recommend this resort.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Leontasháe em 6 de mai. de 2024
Hello Christina, thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay at our resort and that you found the property clean and well-maintained. It is wonderful to know that our staff provided friendly and helpful service and that you appreciated the variety of food options and delicious drinks available. Your willingness to return and recommendation means a lot to us. We look forward to welcoming you back in the future. Grande Regards!

10/10 - Excelente

Shameka

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great resort. Top tier everything. Highly recommend for solo, couple, or family.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leontasháe em 6 de mai. de 2024
Hello Shameka. Thank you for your kind words and positive feedback regarding your experience at our resort. We are delighted to hear that you found our facilities and services to be top-tier. It is always a pleasure to know that our guests have enjoyed their stay, whether they are traveling solo, as a couple, or with family. We truly appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing our resort for your getaway.

10/10 - Excelente

Azad

Pontos positivos: Condições e instalações da propriedade
Good spot
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leontasháe em 6 de mai. de 2024
Hello Azad. Thank you for your feedback. We are pleased to hear that you found our spot to be satisfactory.It was our pleasure hosting your getaway, and we hope to welcome you back soon for another exceptional stay. Best regards!

10/10 - Excelente

Monete

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms were spacious and the food was okay. Wish there was more entertainment on property.
Resposta de Leontasháe em 4 de mai. de 2024
Hello Monete, thank you for taking the time to provide us with your feedback regarding your recent stay at our resort. We are pleased to hear that you found the rooms spacious and that the food met your expectations. We appreciate your suggestion regarding entertainment on the property. We will certainly consider this as we strive to enhance the overall experience for our guests. If there is anything else you would like to share or if you have any further suggestions, please do not hesitate to reach out to us. Your feedback is invaluable, as we continuously work towards improving our services. Thank you for choosing to stay with us. We look forward to welcoming you back in the future. Warmest regards!

10/10 - Excelente

James Gordon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was exceptionally friendly and helpful!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Leontasháe em 3 de mai. de 2024
Hello James, Thank you for your kind words about our staff! We strive to provide excellent customer service and are delighted to hear that you found them exceptionally friendly and helpful. Your feedback is greatly appreciated. It was our delight serving you, and we hope to welcome you back soon to another exceptional experience. Best regards!

8/10 - Boa

michael

Pontos positivos: Limpeza e serviço e funcionários
Property needs some TLC… nice location, but needs a facelift
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leontasháe em 30 de abr. de 2024
Hello Michael, thank you for your feedback regarding our property. We appreciate your input and are always looking for ways to improve our facilities. We understand that the property may be in need of some updates and renovations, and we will take your comments into consideration as we work towards enhancing the overall experience for our guests. We hope you will consider visiting us again in the future to see the improvements we have made. Thank you for choosing to stay with us. Warmest regards!

10/10 - Excelente

Eugene

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was fine
Hospedou-se por 8 diárias em fev. de 2024
Resposta de Leontasháe em 29 de abr. de 2024
Hello Eugene, thank you for taking the time to share your feedback with us. We are delighted to hear that all aspects of your stay were exceptional. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Thank you for choosing Jewel Grande Montego Bay Resort and Spa. Warmest regards!

8/10 - Boa

Christian, Watertown

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Leontasháe em 29 de abr. de 2024
Hello Christian, thank you for rating your stay with us. We are pleased that you enjoyed your overall experience, and that we were able to meet your expectations. It was our pleasure providing you with service from our hearts and we hope to welcome you back soon to more "Grande Times." Best regards!

10/10 - Excelente

SUMAN

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All the employees are very polite and humble . Resort is very clean and foods are very good except some hick up here and there.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Leontasháe em 27 de abr. de 2024
Dear Suman, thank you for leaving such a wonderful review. We are thrilled that you loved your experience at our resort; our staff will be pleased to learn of your high praise. They work diligently to ensure our guests feel valued and comfortable. Your compliment regarding our resort's cleanliness and our delicious food will serve as great encouragement to all of our team. We appreciate your understanding about the occasional hiccups as we continuously provide a seamless experience for our guests. Thank you for your trust and we look forward to serving you again.

10/10 - Excelente

Rachael

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Jewel Grande was lovely. Really no complaints. Lots of walking but I didn’t mind getting my steps in each day ;-) food was quite good, no complaints there either…. Except maybe TOO MUCH sweets! Lots of delicious dessert and pastry options available all the time. Loved the little coffee shop. The spa was lovely too. I’d stay here again if I returned to Montego Bay. Thank you Jewel Grande for a delightful week.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Leontasháe em 23 de abr. de 2024
Dear Rachael, Thank you so much for taking the time to share your positive feedback regarding your stay at our resort. We are delighted to hear that you enjoyed our food offerings especially the variety of desserts and pastries. It has been our pleasure to make your experience truly delightful and it's great to know that our little coffee shop and spa added to your enjoyment. We value your feedback and hope to host you again on your return to Montego Bay. We promise to keep the sweets coming. Best Regards!

8/10 - Boa

Ebony

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leontasháe em 23 de abr. de 2024
Dear Ebony, thank you for taking the time to share your positive feedback with us. We are pleased to know that you had a 4-star experience at our resort. We are committed to providing exceptional experiences for our guests and your appreciation validates our efforts. We look forward to serving you again in the future. Best regards

2/10 - Terrível

Larry, Franklin Square

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Leontasháe em 23 de abr. de 2024
Hello Larry, we are disappointed to see your below-average rating. We would appreciate an opportunity to learn more about your experience. Could you kindly consider reaching out to us directly to identify your concerns?

10/10 - Excelente

Vera

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leontasháe em 10 de mai. de 2024
Hello Vera, thank you for taking the time to leave a 5-star rating. We are thrilled to know that you had an exceptional experience at our resort. Your feedback is greatly appreciated and we look forward to serving you again in the future. Best regards!

10/10 - Excelente

LaShawna Morgan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I absolutely loved the property. It was convenient to the excursions I wanted to experience. Staff was helpful and friendly.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leontasháe em 18 de abr. de 2024
Hello LaShawna, thank you so much for your 5-star review. We are delighted to hear that you found our property's location convenient, and our staff exceptional. Serving you was our pleasure, and we can't wait to welcome you back for more memorable experiences. Best regards!

6/10 - Ok

Courtney

Pontos positivos: Limpeza
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Leontasháe em 18 de abr. de 2024
Hello Courtney, thank you for taking the time to rate your experience with us. While we strive for excellence and truly value your feedback, we are eager to know how we could turn your average experience into an exceptional one. Please do not hesitate to let us know how we can serve you better next time. We hope to have the opportunity to see you again. Best regards!

10/10 - Excelente

Emmanuel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved everything about the property! The food is amazing and the staff is very friendly.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leontasháe em 17 de abr. de 2024
Hello Emmanuel, thank you for taking the time to share your amazing experience at our "Jewel."We are delighted that you found all aspects of your stay exceptional, particularly our food and staff. It was our pleasure providing you with service from our hearts, and we hope to welcome you back to more memorable moments. Best Regards!

10/10 - Excelente

Keisha

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leontasháe em 17 de abr. de 2024
Hello Keisha, thank you rating your stay at our resort. We are thrilled to hear you enjoyed your stay and found comfort in our accommodations. We look forward to welcoming you back soon for another exceptional experience. Best regards!

10/10 - Excelente

jerry

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Staff was very informative and friendly.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leontasháe em 17 de abr. de 2024
Hello Jerry, Thank you so much for your kind review. We truly appreciate your praises for our friendly and informative staff. That is exactly what we strive for, and we are pleased to meet your overall expectations. We look forward to welcoming you back soon. Best regards!

10/10 - Excelente

abdul hamid

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Best resort clean all staff are respectful and courteous Loved all the restaurants over all I give it a 10 out of 10 thank you Jewel
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Leontasháe em 17 de abr. de 2024
Hello Abdul, we are absolutely thrilled to hear your positive feedback. It is heartening to know that you enjoyed your stay at our resort and found the staff exceptional and our premises clean. We are especially happy to learn that our dining options lived up to your expectations. Thank you for the perfect rating we truly appreciate it. It was our pleasure serving you and we look forward to welcoming you back soon. Warmest regards!

10/10 - Excelente

Denziel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Jewel Grande was such a jaw dropping experience, from the staff to the dining options to the environment and the hospitality. It was great all around. The scenery is awesome.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Leontasháe em 17 de abr. de 2024
Hello Denziel, Thank you so much for taking the time to share your experience with us. We are overjoyed to hear that you had an excellent time, and that our staff, dining options, environment and hospitality all helped in making your stay a memorable one. Your compliment regarding our amazing scenery is very much appreciated. We strive to provide a jaw-dropping experience for all our guests, and it gives us great pleasure to hear that we achieved that with you. Thank you again for your kind words and we look forward to welcoming you back soon! Best regards

6/10 - Ok

maria, Pompton Lakes

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The property was clean but the staff are so unfriendly, a few waitresses were nice. Very prejudiced with people who were not black. Some restaurants did not like to serve on two persons they only had tables for multiple people. The wave restaurant was not supposed to be attending people with reservations but I went there a couple of times and even though they had tables available, the attending person told me that I did need a reservation, I did complain and finally gave me a table but very rudely. My son and I left the restaurant immediately did not eat there because we saw that they were taking other people before us. Very, very disappointed of them. Will never comeback to Jamaica again. Very Rude and angry people there. Only want money. They do not deserve to spend all this money on this nonsense place. The tours are very expensive and horrible. O Eve you paid for it they will ignore you completely.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Leontasháe em 17 de abr. de 2024
Hello Maria, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience at our resort. Please know that we take all feedback seriously and will address the issues you have raised with our management team.It is disheartening to hear that your overall impression of Jamaica was negative due to these encounters. We sincerely apologize for failing to meet your expectations and appreciate your honesty in sharing your concerns.We hope that you would reconsider visiting us again in the future so we can have the opportunity to make amends and provide you with a more positive experience. Best regards!

10/10 - Excelente

Dianna

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is clean and well maintained. The food is excellent. Night entertainment can improve. Overall it was a wonderful vacation, my children really enjoyed themselves.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Leontasháe em 17 de abr. de 2024
Hello Dianna, thank you for taking the time to share such a wonderful review of your stay with us. We are thrilled to hear that both you and your children enjoyed your vacation to the full extent. It is exceptionally rewarding that our commitment to cleanliness and delicious food was so well received. We are always looking to improve, so we appreciate your feedback about our night entertainment. We will certainly share your feedback with our team as part of our continuous efforts to enhance our guests' experience. We look forward to welcoming you and your family back for more memorable vacations in the future. Warmest regards!

10/10 - Excelente

Douglas

Pontos positivos: Limpeza
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leontasháe em 17 de abr. de 2024
Hello Douglas, thank you for rating your stay at our "Jewel." We are delighted to hear that you had a 5-star experience with us. Our team works hard to ensure all our guests have a memorable stay, and we are thrilled that we were able to meet your expectations.We appreciate your feedback and hope to welcome you back for another exceptional stay in the future. Best regards!

10/10 - Excelente

Michele

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff that greeted us and the front desk staff were all amazing
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leontasháe em 12 de abr. de 2024
Hello Michele, Thank you for taking the time to share your feedback with us. We are delighted to hear that our staff, from the greeters to the front desk team, provided you with excellent service during your visit. Your kind words will be shared with our team as motivation to continue delivering exceptional experiences for all our guests. Thank you for choosing Jewel Grande Montego Bay Resort and Spa. We look forward to welcoming you back in the future. Grande regards!

10/10 - Excelente

Shanday

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was very excellent.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Leontasháe em 12 de abr. de 2024
Hello Shanday, Thank you so much for your wonderful review. We are elated to hear that you had such an excellent experience at our resort. We aim to provide all our guests with top-notch service and your feedback certainly validates our efforts. We look forward to welcoming you back on your next visit. Best Regards!

8/10 - Boa

Derik

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The property is beautiful- beach is perfection. We had a butler suite which came with 2 butlers - Lennox and Garçon who were top notch and took such good care of us! All of the staff was very friendly. The room was very spacious but could use some maintenance and updating. I don’t feel the room was very clean and I would not walk around without shoes. As for quiet - it was too quiet- it’s lacking in music - I had hopes if reggae music around every corner and there is really only music in one pool and not all the time. If you are looking for nightlife- this is not the resort- it’s a ghost town by 930 pm. My family still had a great time and if the resort makes some changes we would def come back.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Leontasháe em 12 de abr. de 2024
Hello Derik, Thank you for taking the time to share your experience with us. We are thrilled to hear that you loved our beautiful beach and that Lennox and Garçon, took such good care of you and left a mark on your vacation. We appreciate your feedback regarding the room's maintenance and cleanliness, as well as the level of nightlife at the resort. We constantly strive for improvements, and your valuable comments will help us ensure we provide an exceptional experience for all our guests. We are glad to hear that despite a few areas for improvement, your family had a great time. We hope we will have the pleasure to welcome you back once these changes are made for a better experience. Thank you for choosing to stay with us and for giving us an opportunity to make improvements. Warm Regards!

10/10 - Excelente

Valery

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Leontasháe em 12 de abr. de 2024
Hello Valery, Thank you so much for your fantastic review. We are thrilled to hear your appreciation for our staff. Our team is dedicated to providing exceptional service to ensure a great experience for all our guests. Your words of encouragement make it all worthwhile. We look forward to seeing you soon. Best Regards!

8/10 - Boa

Oluchi

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Leontasháe em 9 de abr. de 2024
Hello Oluchi, Thank you for taking the time to share your experience and for giving us a 4-star rating. We are glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back on your next visit. Best Regards!

8/10 - Boa

Yetunde, Hilliard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The resort is nice and the staff are friendly. Buffet was good and lot of food options throughout the day. TV in the room was not working and they never came to fix it.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Leontasháe em 9 de abr. de 2024
Hello Yetunde, Thank you for taking the time to share your feedback with us. We are delighted that you enjoyed your stay at our resort and found our team friendly and helpful. We are also pleased to hear that you appreciated our buffet and the diversity of food options we offer. Your comments regarding the functionality of your TV has been noted and we will address this issue with our maintenance team promptly. Thanks again for sharing your experience. We hope to welcome you back soon. Warmest regards!

8/10 - Boa

Bao Q

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was beautiful. The food was good. The staff was exceptional. However, we had some issues with things like the locks on our door not working most of the time. The power kept going out. The internet was spotty and slow.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Leontasháe em 7 de abr. de 2024
Hello Bao Q, we are thrilled to hear that you found our property beautiful and the food satisfying. Your praise for our staff means a lot to us, as we strive to provide exceptional service to all our guests. Nonetheless, we would like to express our sincerest apologies for falling short of your expectations in certain aspects of your stay. We understand how crucial these elements are for a comfortable stay and will work on improving them. Your feedback about our internet service is also appreciated, as it gives us an opportunity to enhance our amenities. Thank you for taking the time to write this review. We hope to serve you again in the future with an even more seamless experience. Warmest regards.