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Avaliações de Crowne Plaza Aire MSP Airport - Mall of America, an IHG Hotel

3.5 out of 5
Crowne Plaza Aire MSP Airport - Mall of America, an IHG Hotel
3 Appletree Square, Bloomington, MN

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 451 de 1000 avaliações" "
Nota 8 - Boa. 287 de 1000 avaliações" "
Nota 6 - Ok. 122 de 1000 avaliações" "
Nota 4 - Insatisfatória. 82 de 1000 avaliações" "
Nota 2 - Terrível. 58 de 1000 avaliações" "

8,2/10

Limpeza

8,2/10

Serviço e funcionários

7,6/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

ANA CAROLINA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Foi somente uma noite, mas hotel muito confortável. Somente o restaurante poderia funcionar até as 11pm.
Hospedou-se por 1 diária em mai. de 2022
Resposta de RBF em 22 de jun. de 2022
Thank You for your comments.

8/10 - Boa

Jose Luis

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2022
Resposta de RBF em 3 de jun. de 2022
Thank you for staying with us.

10/10 - Excelente

Wayne, Mount Pearl

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Quiet, Clean
Hospedou-se por 1 diária em mai. de 2024
Resposta de Leonardo Atoche em 28 de mai. de 2024
Dear Wayne, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Boa

Rick

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em mai. de 2024
Resposta de Leonardo Atoche em 28 de mai. de 2024
Dear Rick, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Excelente

Stewart

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Brian at checking was great. Very courteous and professional
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Leonardo Atoche em 7 de mai. de 2024
Dear Stewart, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the are

8/10 - Boa

Melissa, Beaver Dam

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Didn't like that you cannot close the room darkening curtains for more privacy and sleep past sunrise.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Leonardo Atoche em 7 de mai. de 2024
Dear Melissa, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Excelente

Mandefrot

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The rooms are spacious and clean!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Leonardo Atoche em 30 de abr. de 2024
Dear Mandefrot, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - Excelente

Elizabeth

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Todo muy bien, excepto que una mala experiencia la primera noche que no había electricidad en el edificio y el agua de la ducha fue muy fría
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Leonardo Atoche em 29 de abr. de 2024
Hola Elizabeth, Lamentamos lo sucedido fue algo inesperado para todos nosotros, por eso estamos reembolsando la noche del 19 de abril. Recuerda son 5 a 7 dias para ser reembolsado en la cuenta bancaria. Puedes contactar expedia para que aplique el reembolso.Muchas gracias y esperamos tenerlos de regreso con nosostros.

10/10 - Excelente

Catherine

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Atoche em 30 de abr. de 2024
Dear Catherine, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - Excelente

Jodi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Leonardo Atoche em 30 de abr. de 2024
Dear Jodi, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

8/10 - Boa

Mary

Viagem a dois
Pontos positivos: Serviço e funcionários
Parking is awful and a pain to get to. The parking garage is confusing. Looks like it's gonna fall down with all kinds of support jacks everywhere. The reception area is clean and modern and the person at the front desk was pleasant and helpful. The hallways are dirty. The room was nice and clean. Bed was comfortable. Shower was good, good pressure.The pool is huge, looks nice but i didn't swim. The hot tub is pretty but only one jet sort of worked. The hotel bar is great and the bartender is awesome!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Atoche em 28 de abr. de 2024
Dear Mary, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Excelente

Terri

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's close to the tram line making it easy to get downtown
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Leonardo Atoche em 28 de abr. de 2024
Dear Terri, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Excelente

Rafia Irfan

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Terrible
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Atoche em 26 de abr. de 2024
Dear Mr. Waheed,I'm very sorry for the terrible experience, we did issue a refund to you on 4/22 but it will take a few days to reflect.Thank you for your understanding of the unfortunate situation.Have a great week.

2/10 - Terrível

Heather

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
The hotel lost power for over 12 hours. Regardless of what the staff was saying it was absolutely a hotel issue, as we were the only building without power. The staff was not helpful. This happened from 8pm to roughly 9am the next morning. There was no heat, no extra blankets provided, no offer of compensation. Terrible service!!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Atoche em 25 de abr. de 2024
Dear Heather,I'm very sorry for the terrible experience, we did issue a refund to you on 4/22 but it will take a few days to reflect.Thank you for your understanding of the unfortunate situation.Have a great week,,

10/10 - Excelente

Matthew

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was there for a brief business trip. Large, well-maintained hotel. Staff were very pleasant, in particular Leo, who I believe may be the owner. A great stay, and when I'm back in Minneapolis on pleasure my wife and I will certainly stay longer. Thank you Leo!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Atoche em 25 de abr. de 2024
Dear Matthew, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

2/10 - Terrível

Bertha Elizabeth

Expedia canceled my reservation and got another hotel for us. We did not stay at the Crown Plaza because their electric power was down and they could not check people in. They kept saying that it would take 20 min to get the power back. Finally, after midnight, I went to another hotel, my child had fallen asleep on a chair in the cold and dark lobby. If it wasn’t because I contacted Expedia, I would probably still be waiting for the electricity to come back to check in. What bothered me was that their power was down for hours before I arrived and they did not notified us or have an alternate plan for the guest that couldn’t check in, other than lie and ignore us. I understand that they were overwhelmed by the guest who were already staying there and couldn’t go back to their rooms because the elevators and card keys were not working, but not caring and just leaving us waiting without giving us another alternative was wrong. They could have made arrangements with another hotel for the night and taken us there. Or at least they could have given us notice and accurate information so we could have made the appropriate arrangements rather than just waiting, especially because I was with my child.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Kyle Johnson em 22 de abr. de 2024
Good Morning,I certainly understand your frustration as this was a bad situation all around. I assure you that had we had the ability to reach out to every arriving guest we would have. Unfortunately we did not have power so we were unable to do so. Thank you for your understanding.

2/10 - Terrível

Daniel Salgado

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Leonardo Atoche em 11 de mai. de 2024
Dear Daniel, Thank you for taking the time to review our property

6/10 - Ok

Heather

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Atoche em 21 de abr. de 2024
Dear Heather, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Excelente

Erick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A nice option to stay near MSP
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Atoche em 21 de abr. de 2024
Dear Erick, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Boa

John

Viagem a dois
Pontos positivos: Limpeza e comodidades
Close to MOA and the room was very large for the price. Clean and quiet but the bathroom lights around the mirror didn’t work and the TV did not work well. No instructions for the guide, etc. No channel guide etc. As always a bunch of young kids in the hot tub with toys, jumping in etc. IMHO hot tubs should be for 16 . although there’s a sign which states that kids must be accompanied by an adult, there was no adult to be seen. I blame the hotel for failing to enforce it but they did not care when I went to the front desk with my concerns.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Atoche em 21 de abr. de 2024
Dear John, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Boa

Heidi

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Atoche em 21 de abr. de 2024
Dear Heidi, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Boa

Scott

Hospedou-se por 1 diária em abr. de 2024
Resposta de Leonardo Atoche em 2 de mai. de 2024
Dear Scott, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - Excelente

Andy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
stayed here because its location to MSP, as international flights are very early departure. We stayed here during a snow storm, and facility was under staffed because of weather, but the staff on hand was excellent, in handling the crises.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Leonardo Atoche em 4 de abr. de 2024
Dear Andy, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Excelente

Antoinette

Pontos positivos: Limpeza
Nice
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Leonardo Atoche em 3 de abr. de 2024
Dear Antoinette, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

10/10 - Excelente

Gustavo

Pontos positivos: Condições e instalações da propriedade
Good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Leonardo Atoche em 3 de abr. de 2024
Dear Gustavo, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

2/10 - Terrível

Anastacia

Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Will never recommend or book here again. Booked it specifically for being a pet friendly hotel. NOT pet friendly at all. Was harrassed by one staff while others apologized for him. Stating I was unable to leave my pet at the hotel, i needed to take them anytime I left AFTER paying a $75 pet deposit & nothing stating this in rules/regulations when I booked the hotel weeks prior nor was anything said when I called to double check, just as I was checking in after driving 4 hrs for our stay. I was told "do not leave your dog here alone. Take it with you anytime you leave and if it barks, we call the police and your reservation is cancelled." A PET FRIENDLY HOTEL THAT MAKES YOU PAY A PET DEPOSIT!!!! Kindly told him I booked this as we would be visiting the mall of america and he would be in his kennel in the room as to not destroy anything. Was called MULTIPLE times threatening to have the police called as "dog was barking so much 2 whole floors complaining". Each time, I drove back to check and THE DOG WAS SLEEPING. Keep in mind with GPS and time of ended phone call, I arrived within 7 mins. Ended up cancelling the rest of out stay and drove home. Needless to say, my son's Easter suprise was ruined and NOT PET FRIENDLY
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Management em 10 de mai. de 2024
Please accept my sincerest apologies, I understand that parking (with no information) can be a challenge. I will address your comments with the team to ensure we are giving all guests good parking instructions so that they don' t have a similar experience. Thank you for taking the time to let us know!

6/10 - Ok

Amanda

Viagem com família e crianças pequenas
Pool
Hospedou-se por 1 diária em mar. de 2024
Resposta de Leonardo Atoche em 30 de mar. de 2024
Ms. Amanda, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

8/10 - Boa

Jose

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
My family and i stayed here during our trip to Mall of America. Its a great spot to stay if you are visiting the MOA. Its no nore than 5 minutes away. Hotel was clean and had all the usual modern amenities. Very quiet despite being so close to the airport. We felt very safe as anyone taking the elevators needed to swipe their room key first. Negatives: we called down to the front desk to request more towels and shampoo and we were told they dont bring stuff up to customers rooms. I had to go down and get it myself. Also, front desk staff was just never on the same page about where we were allowed to park.
Resposta de Leonardo Atoche em 29 de mar. de 2024
Mr. Jose, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 - Excelente

Eric

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A great restaurant, excellent game room, clean rooms, excellent staff and just overstated great place to stay.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Leonardo Atoche em 29 de mar. de 2024
Dear Eric, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Boa

todd, Winnipeg

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
A little dated room had what looked like a blood stain on the carpet, chair was broken and tv/fridge cabinet looked like it came from second hand store, but the bed was nice it it was clean with plenty of pillows
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Leonardo Atoche em 25 de mar. de 2024
Dear Todd, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

2/10 - Terrível

Brandon

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I booked a room for one night online and paid in full and nowhere it told me I needed to be 21 to book the room. So after me and my girlfriend got to the hotel and brought all our stuff in I went to the front to check in and I was then told I needed to be 21 and that we couldn’t stay there. So me and my girlfriend had to try to find another place to stay at 10:00 at night. The guy at the front desk was very rude. Horrible experience and I will never be recommending this place to anyone ever. You guys should be ashamed. 0/10
Hospedou-se por 1 diária em mar. de 2024
Resposta de Leonardo Atoche em 25 de mar. de 2024
Mr. Brandon, Thank you for your comments but unfortunately the minimum check in age in the hotel is 21 years old.It is written in our website as well.Also I see your money has been refunded since the moment your reservation was cancelled. We do apologies for all kind of inconvenient.

2/10 - Terrível

Genesis

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I couldn't get to my stay because of a snowstorm. Neither Expedia nor the hotel wanted to solve me for something that was not my fault. It was an unexpected situation. I lost all my money and I never separate a stay at the hotel again, much less for Expedia.
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

LaToyia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The stay at the hotel was great! I loved that the hotel had a bar and restaurant on site!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Desmane T. em 20 de mar. de 2024
Guest,Thank you for choosing to stay with us and for taking the time to review our property! I'm glad to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

10/10 - Excelente

John

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great experience
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Leonardo Atoche em 18 de mar. de 2024
Mr. John, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 - Excelente

Kenneth

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient transportation from airport.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Leonardo Atoche em 17 de mar. de 2024
Dear Kenneth, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

6/10 - Ok

Dustin

Pontos positivos: Limpeza e serviço e funcionários
Used to be a nice place to stay, now they added parking fees, shower was crap.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Leonardo em 10 de mar. de 2024
Dear Dustin, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

10/10 - Excelente

Derek

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hot tub.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Leonardo Atoche em 8 de mar. de 2024
Dear Derek, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 - Boa

Joshua

Hospedou-se por 1 diária em mar. de 2024
Resposta de Leonardo Atoche em 25 de mar. de 2024
Dear Joshua, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

10/10 - Excelente

mark

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I enjoyed my stay was able to check in early for a fee well worth it! Thank you
Hospedou-se por 1 diária em fev. de 2024
Resposta de Leonardo Atoche em 2 de mar. de 2024
Dear Mark, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Excelente

Katherine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very comfortable stay. Great dinner and breakfast.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Leonardo Atoche em 21 de fev. de 2024
Ms. Katherine, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

6/10 - Ok

Juan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Leonardo Atoche em 23 de fev. de 2024
Mr. Juan, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

2/10 - Terrível

Michelle

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Don’t be fooled by pictures this hotel has not been updated since the 70s the whirlpool is all cracked jets didn’t work sauna was out of order whirlpool was full of human dead skin and products too much chlorine in pool. Hotel has apartments being rented to very shady people. Breakfast downstairs was gross. Staff does not know what they are doing I called to complain never received a call back from property manger. Still looking for refund we left a day earlier because of how nasty this place was. A man tried to get into the elevators that did not live there and was looking for his gf he keep harassing costumers that he lost his fob key. Very unsafe for families. I don’t understand why Expedia has this place come up in the search engine.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Leonardo Atoche em 21 de fev. de 2024
Dear Michelle, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

2/10 - Terrível

Robert

Viagem com a família
Pontos positivos: Limpeza
Parking is the pits
When we arrived at the hotel, we discovered the parking is about 100 yards from the front lobby, and hotel parking is at the top of the parking garage. Yes, parking at the top -- in January, in Minneapolis. There was ice and snow everywhere on the parking deck and it was hazardous just getting from your car to the door and back.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Leonardo Atoche em 21 de fev. de 2024
Dear Robert, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

6/10 - Ok

Andrea

Viagem com família e crianças pequenas
Pontos negativos: Comodidades e condições e instalações da propriedade
Room was dirty, pool and hot tub need work. The hot tub had tons of loose tiles and areas with missing or cracked tiles. Additionally, the jets in the hot tub didn’t work and the sauna was out of order. The whole place had a vibe of needing attention and repair. Also, the restaurant didn’t open until 5pm and there is nowhere else in the hotel or nearby for food and drinks.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Leonardo Atoche em 21 de fev. de 2024
Dear Andrea, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 - Insatisfatória

Harris

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Leonardo Atoche em 21 de fev. de 2024
Dear Harris, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 - Insatisfatória

Julie

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hot tub or sauna did not work.. no one answer the phone at front desk after 10 pm House keepers do not knock and walk right in to see if you are checked out or not?? Parking is a long walk to rooms.. family members got stuck on the elevator
Hospedou-se por 1 diária em fev. de 2024
Resposta de Leonardo Atoche em 21 de fev. de 2024
Dear Julie, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

10/10 - Excelente

Laurie

Hospedou-se por 1 diária em fev. de 2024
Resposta de Leonardo Atoche em 21 de fev. de 2024
Ms. Laurie, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

8/10 - Boa

amoye

Hospedou-se por 1 diária em fev. de 2024
Resposta de Leonardo Atoche em 21 de mar. de 2024
Dear Amoye, Thank you for taking the time to review our property! I am happy to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

8/10 - Boa

James

Pontos positivos: Limpeza, serviço e funcionários e comodidades
It was decent overall. Hot tub was broken
Hospedou-se por 1 diária em fev. de 2024
Resposta de Leonardo Atoche em 19 de fev. de 2024
Dear James, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

10/10 - Excelente

Allan

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Stayed here before
Hospedou-se por 1 diária em fev. de 2024
Resposta de Leonardo Atoche em 19 de fev. de 2024
Dear Allan, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.