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Avaliações de Comfort Inn MSP Airport - Mall of America

2.5 out of 5
Comfort Inn MSP Airport - Mall of America
1321 E 78th St, Building A, Bloomington, MN

Avaliações

7,8

Boa

Nota 10 - Excelente. 527 de 1368 avaliações" "
Nota 8 - Boa. 407 de 1368 avaliações" "
Nota 6 - Ok. 190 de 1368 avaliações" "
Nota 4 - Insatisfatória. 132 de 1368 avaliações" "
Nota 2 - Terrível. 112 de 1368 avaliações" "

7,6/10

Limpeza

8,2/10

Serviço e funcionários

7,4/10

Comodidades

7,2/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

EDUARDO

Viagem de negócios
Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza e condições e instalações da propriedade
Razoável, limpeza questionável
O atendimento foi bom, localização excelente (6 minutos do aeroporto), estrutura do hotel muito boa. Mas não fiquei muito confortável com a limpeza do quadro, tinham manchas na cortina, senti que o lençol e as fronhas não estavam lavadas.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 12 de ago. de 2023
Hi Eduardo,The cleanliness of our hotel is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit.

8/10 - Boa

Tatyana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Its was our first stay in this hotel because of canceled flight. Can call the shuttle to meet you at your terminal within about 15 minutes. Quiet, good breakfast, convenient.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Maribel

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Loved everything except the fact that they didn’t give us towels when asked.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Manager em 28 de mai. de 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you very soon.

8/10 - Boa

Todd

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked the outback steakhouse attaches to it
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 28 de mai. de 2024
Hello Todd,We're glad to hear you enjoyed the convenience of having Outback Steakhouse nearby during your stay with us. Thank you for sharing your positive feedback!

6/10 - Ok

Ramon

Camas pequeñas
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 27 de mai. de 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

6/10 - Ok

Flora

Viagem com a família
Front desk staff needs to be friendlier.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 28 de mai. de 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

10/10 - Excelente

Rafael

Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 27 de mai. de 2024
Hello Rafael,We are thrilled to hear that you had a fantastic experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!

8/10 - Boa

Jeffrey, Springfield

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 25 de mai. de 2024
Hello Jeffrey,We are thrilled to hear you had a pleasant stay with us! We hope to welcome you again soon for another fantastic experience at our hotel.

6/10 - Ok

Ivelina

Viagem de negócios
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
TV reception is extremely poor. While watching the weather forecast, TV reception is knocked out by weather!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Manager em 22 de mai. de 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

10/10 - Excelente

Imran

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfortable rooms, bathrooms seemed dated. Good breakfast.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 22 de mai. de 2024
Hello Imran,Thank you for sharing your feedback with us. We are delighted to hear that you found our rooms comfortable and enjoyed our breakfast offerings. We appreciate your insights on the bathroom and will share your comments with our team for future improvements.

10/10 - Excelente

Liezl

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 22 de mai. de 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 - Excelente

Fanny

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Se ve todo bien
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 20 de mai. de 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 - Boa

Mary, Spicer

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Comfy, clean bed. But airport shuttle wait was over an hour despite calling twice and being told “be there in 4 min, and be there in 10-20 minutes”
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 20 de mai. de 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 - Excelente

Lynnette

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a nice comfortable stay at an affordable price
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 16 de mai. de 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 - Boa

Manish

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Comodidades e condições e instalações da propriedade
NS
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Manager em 12 de mai. de 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 - Excelente

Mona

Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 12 de mai. de 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 - Excelente

Dodie, Mankato

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was helpful and knowledgeable. Beds were uncomfortable and you could hear the springs.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 10 de mai. de 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

6/10 - Ok

Lisa

Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 10 de mai. de 2024
We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

10/10 - Excelente

Camila

Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

Bobbi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean but not much for shower products - breakfast closed at 930 am so we missed it.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 10 de mai. de 2024
Hello Bobbi, We appreciate your feedback on the cleanliness. For future stays, kindly note our breakfast hours, and feel free to reach out to our team for any product requests during your stay. Thank you for sharing your experience with us.

8/10 - Boa

Cheryl

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 8 de mai. de 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 - Boa

KLARK

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 10 de mai. de 2024
Hello KLARK, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 - Insatisfatória

Tony

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
One elevator out of service, hallways reeked of pot. Pulled bed covers back and found 2 used tissues between the fitted sheet and top sheet. When we called the front desk, we were not offered another room, rather they told us there was no housekeeping on and we would need to go to the front desk to get new sheets and change the bed ourselves. Shower had low pressure and no hot water in the morning.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 7 de mai. de 2024
Hello Tony, We are sorry to hear about the inconveniences you experienced during your stay. Guest feedback is valuable, and we will share your comments with our team to help improve our services. Our goal is to provide a pleasant stay for all our guests, and we apologize for falling short in this instance. We appreciate you bringing these matters to our attention for further review by our management team.

10/10 - Excelente

Jim

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly staff and nice rooms.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 4 de mai. de 2024
Hello Jim,We're delighted to hear you enjoyed the friendly staff and accommodations during your stay. Should you wish to share more about your experience, feel free to reach out to us directly. Your feedback is greatly valued as we strive to enhance our guests' experiences.

6/10 - Ok

Karen

Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 4 de mai. de 2024
Hello Karen, We appreciate you taking the time to share your experience with us. If there are any specific details you would like to discuss further, please feel free to reach out to us directly. Your satisfaction is our priority.

8/10 - Boa

Nicole, Lake Benton

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
Tub/shower was slippery...water pressure not very good. Parking was easy tho.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 30 de abr. de 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

8/10 - Boa

Chad

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was nice.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 1 de mai. de 2024
Hello Chad,We are pleased to hear that you found our staff to be accommodating during your stay. Your feedback is appreciated as it helps us continue to improve our services for all future guests. We hope you had an enjoyable experience overall and look forward to welcoming you back in the future.

10/10 - Excelente

Ashlee

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was great to us.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 1 de mai. de 2024
Hello Ashlee,We are delighted to hear that you had a positive experience with our staff during your stay. Your kind words will be shared with the team as they strive to offer excellent service to all our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.

4/10 - Insatisfatória

Casey

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The room was in very rough shape and dirty, headboard was filthy, blanket had a big brown spot on it, saw little curly hairs on the bathroom ceiling. We were happy to leave.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 30 de abr. de 2024
Hello Casey,We appreciate you taking the time to share your feedback with us. We strive to maintain a high standard of cleanliness and comfort for all our guests. Rest assured that we will address these concerns with our housekeeping team to ensure a more pleasant experience for future visitors. Thank you for bringing this to our attention.

6/10 - Ok

Michelle

Pontos negativos: Condições e instalações da propriedade
Same elevator and ice machines were down as when the was there six weeks before.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 26 de abr. de 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

10/10 - Excelente

Kim

Pontos positivos: Limpeza
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 26 de abr. de 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 - Excelente

Kim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 25 de abr. de 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 - Excelente

Sierra

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was clean and quiet. The hotel is connected to a restaurant so if you don't want to travel or order out you can just go next door to restaurant. Staff was polite, hotel offers shuttle to the airport and mall which is very helpful.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 24 de abr. de 2024
We truly appreciate your business and your trust in us. I am very happy to hear that our services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 - Excelente

Cecile

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to the airport.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
We cannot thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate your comments regarding our location. I hope you will return to enjoy a memorable and exceptional experience.

10/10 - Excelente

Tanvir

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Property or buildin are old and one elevator are brook. Not repair until we was there. Mouse in the room.which is not convenient if you have a child with you.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 22 de abr. de 2024
Thank you for the incredible rating. Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

6/10 - Ok

Marcel

The Restaurant was terrible undercooked food and terrible service
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 22 de abr. de 2024
Thank you for your honest review. We are really sorry for what you felt. We will definitely work more on the things that made your experience not memorable. We hope to see you again and this time it will be memorable.

10/10 - Excelente

Yekaterina

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great value, this hotel had everything. Pool area was very good, continental breakfast was absolutely amazing (eggs, sausages , waffles and more). Staff was super helpful, and the location of this place is perfect, very close to public transit bus.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Manager em 20 de abr. de 2024
Hello Yekaterina,We are delighted to hear that you enjoyed your stay with us and made the most of our amenities like the pool and breakfast. Our team works hard to provide a convenient and comfortable experience for all our guests. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon for another enjoyable stay.

8/10 - Boa

Samuel, Wasilla

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
I was traveling alone. My room was far away from the elevators. The staff was awesome and accommodating when I asked to move to a room that I felt safe in.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 19 de abr. de 2024
Hello Samuel,We appreciate your feedback and are glad to hear our staff was accommodating. Your comfort and safety are our top priorities and we're pleased we could assist you promptly. Should you need anything else on your future travels, feel free to reach out.

8/10 - Boa

Linda

It was storming so I don’t know how close to the mall we are
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon.

10/10 - Excelente

Laura

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It’s clean, inexpensive , and there’s a restaurant attached.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello Laura,We're delighted to hear that you found our hotel clean, affordable, and convenient with a restaurant on-site. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future.

10/10 - Excelente

cindy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 17 de abr. de 2024
Hello cindy,We're delighted to hear that you had a wonderful stay with us! If you have any additional comments or suggestions, please do not hesitate to contact us. We hope to welcome you back soon!

8/10 - Boa

Ethan

Hospedou-se por 1 diária em mar. de 2024
Resposta de manager em 16 de abr. de 2024
Thank you for the incredible rating. We are continuously improving upon our services and accommodations. We are so glad we were able to provide you with such awonderful experience and we hope to see you very soon

8/10 - Boa

Monica

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very close to everything!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello Monica,We are delighted to hear that you found our location convenient during your stay. Our hotel strives to provide a central location for our guests to easily access various attractions. Should you need anything in the future, please don't hesitate to reach out to us directly.

10/10 - Excelente

ANN

Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 4 de mai. de 2024
Hello ANN,We are thrilled to hear that you had a wonderful stay! We look forward to welcoming you back again soon for another fantastic experience.

10/10 - Excelente

Natalie

Viagem com a família
Desk staff goes out of their way to be accommodating
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 14 de abr. de 2024
Hello Natalie,We appreciate your kind feedback about our desk staff's efforts to assist you during your stay. Our team prioritizes providing exceptional service to all guests. If you have any further comments or suggestions, please do not hesitate to reach out to our management team for further assistance.

10/10 - Excelente

Elizabeth

Pontos positivos: Condições e instalações da propriedade
Black mold in bathtub caulking
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 14 de abr. de 2024
Hello Elizabeth,We are sorry to hear about your concerns regarding the condition of the bathtub caulking. Your feedback is valuable in helping us maintain our high standards of cleanliness and comfort for all our guests. Should you wish to discuss this matter further, please feel free to reach out to our management team for assistance.

4/10 - Insatisfatória

Octavia

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pool unsafe children
Hospedou-se por 2 diárias em abr. de 2024

2/10 - Terrível

Latia

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Property looked like a homeless shelter and smells badly when walking around the property but we had limited options because of our budget. The continental breakfast was subpar with runny egg loaves and dried out pastries. The coffee was decent. We stayed 5 nights and needed a 6th night while we waited to move into our new home, so we asked the manager to match the price of the hotel a few blocks down the street to avoid moving all our belongings and she refused despite the hotel not being at full capacity on a Sunday. Place is a joke and overpriced
Hospedou-se por 1 diária em abr. de 2024
Resposta de manager em 11 de abr. de 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.

10/10 - Excelente

Richard

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

2/10 - Terrível

Marcos

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We end up not spending the night at this property the entire property has a smoking smell we end up leaving this property.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 9 de abr. de 2024
Thank you for sharing your review about us. We are sorry you had a frustrating experience. I will share your feedback with my team to make sure we are able to fix this issue and provide you our best. We hope that you will give us another chance to impress you with our exemplary services.