Piscina externa, barracas, guarda-sóis
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Avaliações de Mondrian South Beach

4.5 out of 5
Mondrian South Beach
1100 West Ave, Miami Beach, FL

Avaliações

7,6

Boa

Nota 10 - Excelente. 583 de 1319 avaliações" "
Nota 8 - Boa. 229 de 1319 avaliações" "
Nota 6 - Ok. 213 de 1319 avaliações" "
Nota 4 - Insatisfatória. 129 de 1319 avaliações" "
Nota 2 - Terrível. 165 de 1319 avaliações" "

7,4/10

Limpeza

8,0/10

Serviço e funcionários

7,8/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Jonathan, Manaus

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Apartamento espacoso . Gosto muito deste hotel. Estacionamento é caro ( 50 usd por noite ).
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Marc Reid Director of Guest Experience em 20 de fev. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 - Ok

Rianni

Mondrian fail
Hotel desorganizado. Limpeza ruim. Sem espaço para guarda-roupa. Clientes gritando bêbados as 4h da madrugada. So s localização é boa.
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Marc Reid Director of Guest Experience em 20 de fev. de 2024
Thank you so much for your review. We appreciate your feedback. We will look into your concerns and cant wait to see you again in the near future.

10/10 - Excelente

GLAUTON

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Marc Reid Director of Guest Experience em 14 de jan. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 - Excelente

Agnes

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel bem localizado
Bem localizado, atendimento muito cordial e atencioso, quarto espaçoso, com cozinha, com um banheiro completo e outro lavabo, o que dá muita privacidade ao casal. Próximo de supermercados e lojas que dá par ai andando. Locação de bicicleta diária (duas horas) gratuito. Estacionamento no local, mas muito caro U$ 50 a diária, sendo assim utilizamos um PUBLIC PARKING que embora fosse um pouco mais distante, por volta de 1,2km, valeu muito à pena pela economia, tinha dias que pagamos apenas U$ 15.
Hospedou-se por 8 diárias em nov.. de 2023
Resposta de Marc Reid Director of Guest Experience em 10 de dez. de 2023
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 - Excelente

MARCEL

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Estrutura e atendimento impecáveis !
Hotel excelente e de ótima localização em Miami Beach. A equipe que me atendeu foi excelente, desde do balcão aos cuidados com você até o quarto. Quarto amplo, com vista para piscina e para o mar. Possui serviço de estacionamento no valor de $50 doláres a diária. Cama King, com limpeza e troca de roupa de banho diariamente. A parte da piscina e do restaurante muito bem estruturado e aconchegante. Perfeito para um pôr do sol. Voltaria a este hotel com toda certeza!
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Marc Reid Director of Guest Experience em 10 de dez. de 2023
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

8/10 - Boa

Maisa

Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza e condições e instalações da propriedade
Hotel bom , piscina e restaurante com uma vista muito linda. Atendimento ok e limpeza deixa um pouco a desejar. No geral Nota 6,5
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Stacy em 25 de jun. de 2023
Thank you for staying with us and for your review. Our apologies for the inconvenience experienced with the room. Your feedback will be addressed with our staff.

8/10 - Boa

DILSA

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Avaliação maio de 2023
Recepção, no check-in fomos bem atendidos com direito à espumante, sala ampla, cozinha boa! e tem a sacada q tb precisa de uma reforma. Banheiro, falta uma luz melhor, tamanho bom, mas falta espaço pra guardar itens de higiene pessoal, Não tem prateleira. Qto ao chuveiro precisa de um novo, difícil regular, dentro do box precisa de uma manutenção, tem um espelho dentro que fica bem bonito com as cores do azulejo. Toalhas boas! Quarto, não tem blackout, acorda se cedo por conta da claridade, cama agradável, travesseiros bons. Piscina. é a melhor parte do hotel, bem charmosa, atendentes simpáticos, DJ na piscina, bar, vista maravilhosa! Serviço de manobrista preço ok USD15,00 por dia. No geral o hotel é bom. Localização é ótima! Acabei fazendo só vídeo do quarto. Segunda vez q fico nesse hotel, da 1º fiquei na cobertura foi maravilhoso, por isso voltei, acredito q cada quarto tenha sua peculiaridade. No geral o hotel é bom!
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Marc Reid Director of Guest Experience em 2 de jun. de 2023
Hi thank you for staying with us here at the Mondrian South Beach we appreciate you and cant wait for you to visit us again in the near future! Have an amazing day!

6/10 - Ok

Viajante verificado

Hospedou-se por 1 diária em abr. de 2023
Resposta de Stacy em 5 de mai. de 2023
Thank you for staying with us.

2/10 - Terrível

Fábio Orlando

Hospedou-se por 6 diárias em jan. de 2023
Resposta de Stacy em 19 de mar. de 2023
Thank you for staying. Our apologies for any inconvenience experienced during your stay.

10/10 - Excelente

Thaís

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place to stay
Wonderful hotel, with wonderful employees. I totally recomend and for sure I’m coming back there. Nice room, nice view, good food and service in general.
Hospedou-se por 1 diária em jan. de 2023
Resposta de Stacy em 17 de jan. de 2023
Thank you for your visit and feedback. We're happy to see that you had a great Mondrian Experience. We hope to see you again soon.

6/10 - Ok

Mauro

Viagem com a família
Pontos positivos: Conforto do quarto
Não vale quanto custa
Hotel para adultos. Muito caro tudo que cobram extra a taxa resort. Cobram adicionalmente poltronas e sombreiros na piscina, piscina com muita frequência de não hóspedes nas áreas da piscina, dificultando uso hóspedes, limpeza precisa melhorar muito apesar de reclamado, enfim hotel para público descolado.
Hospedou-se por 9 diárias em jan. de 2023
Resposta de Marc Reid Director of Guest Experience em 14 de jan. de 2023
Thank you for staying here at the Mondrian! We appreciate your honest feedback and cant wait for you to visit again in the near future! Have an amazing day.

8/10 - Boa

JOSE G

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bom Hotel
Bom hotel, bem localizado, muito profissional, boa cama, quarto espacoso, piscina muito agradavel de frente para o canal e uma boa academia, serviço correto
Hospedou-se por 1 diária em set. de 2022
Resposta de Marc Reid Director of Guest Experience em 10 de out. de 2022
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 - Ok

Jaime

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2022
Resposta de Marc Reid Director of Guest Experience em 30 de abr. de 2022
Dear Guest., thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

6/10 - Ok

DAVES T

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Amazing hotel, terrible hospitality
The hotel is amazing: pool gym structure, etc. Beautiful, clean. Good food. The prices is so high. But it's Miami. The terrible part is hospitality: the guys are so truculent, with no education, in the pool you don't receive the atendent to make order, need to go to the bar, the pool closes 6pm. A lot of things is necessary to change the hotel to next level - 5 star. If you don't care about the tratament of customer , the hotel is amazing.
Hospedou-se por 4 diárias em nov.. de 2021
Resposta de Marc Reid Director of Guest Experience em 2 de mar. de 2022
Dear Guest., thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

4/10 - Insatisfatória

Sinan

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Every single time when I go to Pool and come back to my room every single time they ask me same question where are you going? What do you have in your bag and i’m not feel comfortable
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Ivy em 7 de mai. de 2024
Thank you for your visit and feedback.

10/10 - Excelente

Amanda

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Everything
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ivy em 7 de mai. de 2024
Thank you for your visit and review! We're happy to see that you had a great time. We hope to see you again soon.

2/10 - Terrível

Abdullah

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Worst’s hotel
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Marc Reid Director of Guest Experience em 7 de mai. de 2024
Thank you for staying with us. Im sorry to hear that our stay was less than amazing. I would love an opportunity to make this right. Please I would love to hear from you. Have an amazing day

10/10 - Excelente

Jennifer

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic hotel and accommodations. Everything was to my liking. The beach club was fun! The staff were beyond helpful and kind.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Marc Reid Director of Guest Experience em 7 de mai. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 - Ok

Reid

Viagem em grupo
Pontos positivos: Comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
run down place
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Marc Reid Director of Guest Experience em 7 de mai. de 2024
Thank you for visiting the Mondrian South Beach. I hope will have another opportunity to serve you in the future.

10/10 - Excelente

Romina Anyelina Francisco de

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelentes servicios , hermoso hotel , yo le doy 10/10
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Ivy em 6 de mai. de 2024
Thank you for your visit and feedback. We're happy to see that had a great stay! We hope to see you again soon.

10/10 - Excelente

Bart

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay. Extremely professional, friendly, helpful staff!!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Ivy em 6 de mai. de 2024
Thank you for staying with us. We're happy to see that you had a great time. We hope to see you again soon.

8/10 - Boa

Maria Anyeli

Is good
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Marc Reid Director of Guest Experience em 6 de mai. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

2/10 - Terrível

Tierria Tia

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
When I first arrived with my boyfriend at the property, we were told we only needed to pay $307.80 by the third-party Expedia app. When speaking to the supervisor we were told we needed to pay $1,000 instead of $307.80. I was highly angry because Expedia nor the hotel told us we needed to pay $1,000 instead of $307.80. When speaking to the supervisor she tried to lower the prices to $800. On my debit card, I was charged $985. When finally completing the payment process. We didn’t receive the complimentary champagne. Shortly after arriving at our room, the room was extremely dirty. Mold in the shower, you can't even be barefooted. The bed was dirty and stunk everywhere. The refrigerator was broken and overstocked so you cannot put anything in it. I was not happy at all with my stay here at this hotel. I would not recommend coming here AT ALL.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Ivy em 6 de mai. de 2024
Thank you for staying with us. Our sincere apologies for the inconvenience experienced with the room or for not offering the welcome glass of processco upon arrival. Your feedback will be addressed with our staff. The cost of the nightly resort fee is 51.30 which totaled the 307.80 (if you length of stay was 6 nights). The security deposit is an additional 200 per day. That information is listed under the "policies," section of our website. Expedia is also aware and should have passed on that information to you.

6/10 - Ok

Alexzina

Viagem em grupo
Pontos positivos: Serviço e funcionários
First there is nothing that said valet was the only way to park and it’s $50 a night, Second after paying in full for the trip at check in they hit you with $200 a night deposit 😂, Third over was clean and staff was nice but the bathroom has mold in the shower and the sofa couch was broken we didn’t need it just shared a bed but we did let them no and nobody came to fix it. Pool staff was great bar staff great I wish their menu had a little more options but I guess it works for some people. Be prepared to spend money on parking and deposits though !!!!!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ivy em 6 de mai. de 2024
Thank you for staying with us. Our apologies for the inconvenience experienced with the room. Your feedback will be addressed with our staff. Regarding the cost of parking and the 200 daily Security deposit, that information is listed under the "policies,' section of our website. Expedia was also made aware of our policies and should have advised you.

10/10 - Excelente

Allan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Vale Parking staff was excellent
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 6 de mai. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 - Ok

Weroon

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
I was very happy with the early check in after our cruise vacation. Beautiful hotel, lobby, poolbar, gym etc. Very friendly en helpful staff.The room was great. I booked a suite. It was very spaceous. The beds were really small for a hotel bed, but we managed. The floor of our suite was unbelievably dirty though!! We dont usually walk with shoes inside so our feet got all black from the dust on the floor! We expected it to be cleaned the next morning at least, but although the next day the bed was made up and we got fresh towels, the floor was not swept at all. There was still visible dirtness on the floor! I asked the lobby if they could send someone to sweep the floor but we had to wait the next morning. It felt very uncomfortable as i am not used to such dirtyness. The bathroom was so nice, unfortunately the shower itself was really crappy wth very weak stream with luke warm water! Very disappointing from a hotel with such high end clean and beautiful pool and outside area. Also the suite had cupboards a small kitchen which was nice but than again no cups no plates or spoons etc. When asked the staff was helpful with that though. For the price we paid i just wished the outside of the hotel (lobby/pool/ poolbar etc) matched the quality and cleanness of the room it self. It felt a waste to feel so uncomfortable in a hotel room of a otherwise beautful hotel in such a nice neigbourhood. I hope they fix these things!
Resposta de Marc Reid Director of Guest Experience em 7 de mai. de 2024
Hi Weroon thank you so much for your in-depth and honest feedback. Here at the Mondrian South Beach we take reviews seriously to make sure we learn from guests experiences to be better. We will learn from your feedback to better ourselves. I hope we will see you again in the near future.

4/10 - Insatisfatória

Xiomara

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Far from the beach
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 6 de mai. de 2024
Thank you so much for your review. We appreciate your feedback. We will look into your concerns and cant wait to see you again in the near future.

4/10 - Insatisfatória

Lenny

Too much hidden fees
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 6 de mai. de 2024
Thank you so much for your review. We appreciate your feedback. We will look into your concerns and cant wait to see you again in the near future.

10/10 - Excelente

michel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Out standing service and beautifull place , Closed to the beach ,restaurants ,and famous ocean dr and many more !
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 1 de mai. de 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 - Excelente

Paul

Pontos positivos: Condições e instalações da propriedade
Great place to stay
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 1 de mai. de 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 - Excelente

Ashley

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really loved the location. The pool is amazing although some of those chairs and towels need refreshing. Nicoli and Priscilla kept us refreshed at the pool all day. That was by far a highlight. Maria at the bar in the lobby was also fantastic and so nice.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 6 de mai. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 - Ok

Banessa

Viagem a dois
First night, we couldn’t sleep because of a next door neighbor’s fighting. The other thing was the mildew around the shower glass and you can see water damage on the ceiling. But on the positive, it’s closed to the beach about 10min walking distance.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 6 de mai. de 2024
Thank you so much for your review. We appreciate your feedback. We will look into your concerns and cant wait to see you again in the near future.

10/10 - Excelente

Boris

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
So happy we booked this property. Views of Biscayne bay and downtown were absolutely amazing. Elevators were always fast and clean. Pool and bar were nice, wasn’t aware that pool closes at 7pm, the best time to enjoy the sunset from the pool. Now, let me say that we were greater by Mark. We have never been served by someone in a hotel by someone that genuinely wanting to help guests and to provide THE best possible experience and service to the guest he is helping. We were not even waiting for him to help us, I guess he saw us waiting in line and he approached us to see how can he help us. I am serious, Mark is the best. I hope this will be seen by his boss so he can be Thanked and rewarded in a way that’s possible for you. Thank you Mark!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 6 de mai. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

2/10 - Terrível

Shira

Viagem em grupo
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I was satisfied until it was time for bed and there was a roach on my bedside table. I was totally disgusted and checked-out of the hotel at 3:30am and went to another hotel South Beach. The front desk was helpful with my concerns and offered to provide me with another room however at that point I was not able to feel comfortable in the hotel.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 7 de mai. de 2024
Thank you for staying with us. Im sorry to hear that our stay was less than amazing. I would love an opportunity to make this right. Please I would love to hear from you. Have an amazing day

2/10 - Terrível

Ideania

Pontos negativos: Limpeza e condições e instalações da propriedade
This was a weekend from hell. Room was dirty, they came to clean it it then smelled of vomit, changed my room, charged me $200 a night for deposit. Over charged me at the pool so i got a reserved bed for free the next day and it rained. No ice bucket. We paid for a 1 bdrm suite with double bed they changed us to a suite with 1 bdrm and that is not what i paid for!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 7 de mai. de 2024
Thank you for staying with us. Im sorry to hear that our stay was less than amazing. I would love an opportunity to make this right. Please I would love to hear from you. Have an amazing day

10/10 - Excelente

Kimone

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful stay great atmosphere pool settings was so good
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 1 de mai. de 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 - Excelente

Grace, Miami

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 1 de mai. de 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

8/10 - Boa

Tulay

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 1 de mai. de 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

10/10 - Excelente

Laneesha

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff are friendly and are super helpful!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 1 de mai. de 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

8/10 - Boa

Pinchas

Pontos positivos: Limpeza
😘
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 1 de mai. de 2024
Thank you so much for visiting the Mondrian South Beach! We are so pleased to see you enjoyed your stay here. Here at the Mondrian South Beach our goal is to make sure each and every guest feel welcome and treated as a VIP. So happy we were able to accomplish that with you. Have an amazing day and see you on your next trip!

4/10 - Insatisfatória

Grey

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Room was falling apart. Could not get Shower to operate properly. Water was either burning, hot or freezing cold and the handles were breaking tiles were dirty and falling apart sliding glass door to balcony can barely open or close. Here was left on the floor from previous guest or housemaids couches were dirty and sober carpets. TVs barely operated.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 7 de mai. de 2024
Thank you for staying with us. Im sorry to hear that our stay was less than amazing. I would love an opportunity to make this right. Please I would love to hear from you. Have an amazing day

2/10 - Terrível

tigran

Viagem de negócios
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
The bed was super uncomfortable and my bed sheets had blood stains on there which i hadnt seen the first night. The building and pool area was nice though. Hotel food was really good.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 24 de abr. de 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

4/10 - Insatisfatória

Caroline

Pontos negativos: Condições e instalações da propriedade
A lot of the staff seemed rude, and while their were some nice and helpful people, mostly I was disappointed.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 24 de abr. de 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

10/10 - Excelente

Tamell

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The entire hotel was amazing
Hospedou-se por 1 diária em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 24 de abr. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 - Excelente

Aryana

Pontos positivos: Limpeza
.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 24 de abr. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

4/10 - Insatisfatória

Megan, Santa Clarita

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I'm deeply disappointed with the hotel experience. Upon arrival, there was no one available to assist with our luggage, and to compound the issue, the room is in an extremely outdated condition. The soundproofing is so inadequate that neighboring room conversations are disturbingly loud. Additionally, the bathroom floor tile is moving, posing a safety hazard. Furthermore, the toilet flush won't stop unless manually lifted after each use. This entire experience has truly made our time miserable.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 24 de abr. de 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

8/10 - Boa

Tamika

Pontos positivos: Condições e instalações da propriedade
Pool area was nice
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 24 de abr. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 - Excelente

Bulent, West New York

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 24 de abr. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 - Excelente

Gabriela

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
✌️
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 24 de abr. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 - Excelente

Laura Yesenia

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Great
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Marc Reid Director of Guest Experience em 24 de abr. de 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.