Piscina externa

Avaliações de Days Inn by Wyndham Florida City

2.5 out of 5
Days Inn by Wyndham Florida City
124 E Palm Dr, Florida City, FL

Avaliações

6,0
Nota 10 - Excelente. 203 de 1000 avaliações" "
Nota 8 - Boa. 192 de 1000 avaliações" "
Nota 6 - Ok. 192 de 1000 avaliações" "
Nota 4 - Insatisfatória. 177 de 1000 avaliações" "
Nota 2 - Terrível. 236 de 1000 avaliações" "

5,8/10

Limpeza

6,8/10

Serviço e funcionários

5,6/10

Comodidades

5,8/10

Condições e instalações da propriedade

5,8/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Maynara S

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nunca mais fico neste hotel!
Nunca tive problemas com hotéis. Dos mais luxuosos aos mais simples. Mas esse foi deplorável. Acredito que seja o primeiro hotel a fazer um comentário negativo. Porém esse não tinha como deixar passar. Não consigo pensar em um ponto positivo para este hotel. Tirei foto de tudo para não parecer alguma intriga com algum tipo de atendimento feito. Vamos lá: *atendimento regular. Parecia que a recepcionista estava cansada. E fez pouca questão de nos atender. * Hotel cobrou taxa para pet de suporte emocional (OK eles podem cobrar - mas eles foram os únicos de uma viagem com 6 hotéis diferentes pela Florida) - inclusive minha cachorrinha pode inclusive entrar na Disney por ser de suporte emocional. *Quando fomos para nosso quarto tinham 2 caras enrolando baseado em um banco fumando na frente do quarto. * Entramos no quarto e um fedor de cigarro misturado com mofo. Terrível (acredito que por estar com PET nos deram um quarto especifico para isso); * O quarto estava com aspecto de sujo (julguem pelas fotos); * móveis velhos em mal estado de conservação; * acabamentos de uma reforma recente no banheiro eram nítidos (vejam as fotos); *colcha queimada com cigarro; * balde de gelo com uma camada enorme de gordura (como se não limpassem há muito tempo) ou seja, uma noite terrível, que não recomendo a ninguém.
pintura mal feita / lustre com pé enferrujado/ chão sujo
interruptor engordurado e sujo
lustre da cabeceira da cama enferrujado e sujo
Hospedou-se por 1 diária em mar. de 2020
Resposta de Lawrence barr em 21 de abr. de 2020
I apologize. We want each person we do business with to walk away feeling satisfied, and that apparently didn’t happen in your case. Please give us another chance; we want to make things right. Although we try to cover all the bases, we aren’t perfect. We depend on customer feedback to let us know where we can improve. Please contact me at your convenience so we can discuss this further. I do hope you accept our apology and see fit to do business with us again. Lawrence Barr

6/10 - Ok

Viajante verificado

Viagem com a família
Café muito fraco
Típico hotel americano de estrada .
Hospedou-se por 1 diária em jan. de 2020
Resposta de General Manager em 31 de jan. de 2020
Thank you for joining us in your travels. We hope you had a pleasant experience with us. If there are aspects that we could have improved upon, please do not hesitate to let us know. We'd love to have you back!

8/10 - Boa

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bom quarto, e boa localização. No entanto o valor da diária é alto para o que oferece.
Hospedou-se por 1 diária em abr. de 2019
Resposta de General Manager em 22 de abr. de 2019
Thank you for your recent visit. It sounds like you enjoyed a comfortable and convenient stay! With a number of room options to choose from here on-site, we are confident that we have the perfect accommodations for your needs. Our team would love to invite you back for another pleasant stay!

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2018

10/10 - Excelente

Yamil

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excelente Servicio
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 22 de mai. de 2024
Dear Yamil,Thank you for your fantastic rating! We're thrilled to hear you received excellent service during your stay. If you have any specific highlights or feedback, we'd love to hear more. I look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 - Ok

James, Lakewood Ranch

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The front staff were really nice. The hotel is in an unsafe area and - honest to god- drug deals going down in the parking lot and vagrants roaming. And ...yes I am being honest. My room was uncharacteristically very nice. Completely redone and clean. New paint, tile. Bed was old and worn and um...shal I dare say.....silicone stains on the clean sheets.. The outer appearance of the motel and the general area is horrible. Feral cats roaming all over. Decent pool but I didn't go in. "Hot Breakfast" is a JOKE. Waffle maker and a slight smattering of junk food.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Hotel Manager em 22 de mai. de 2024
Dear James,Thank you for your feedback. We're pleased you found our front staff nice and appreciated the cleanliness of your room. We apologize for any discomfort caused by the surrounding area and any issues with the bed linens. We'll address your concerns to improve our services and facilities.Sincerely, Hotel Manager

8/10 - Boa

Jen

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza
For the price it was great, the floors in the rooms were a little dirty but the staff was helpful and friendly. I would stay again
Hospedou-se por 8 diárias em mai. de 2024
Resposta de Manager em 21 de mai. de 2024
Hello Jen, We appreciate your feedback and are delighted to hear that you found our staff helpful and friendly. Your comments about the room will be shared with our housekeeping team for further improvements. We look forward to welcoming you back for another enjoyable stay.

8/10 - Boa

Jean Richard

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Like the service
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 19 de mai. de 2024
Hello Jean Richard,We are pleased to hear that you enjoyed the service during your stay. Guest feedback is valuable to us in maintaining high standards. Should you have further comments or suggestions, we encourage you to reach out to our management team directly. Thank you for choosing our hotel - we look forward to welcoming you back in the future.

4/10 - Insatisfatória

Francisco

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Hotel Manager em 15 de mai. de 2024
Dear Francisco,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 - Excelente

cesar a

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Hotel Manager em 10 de mai. de 2024
Dear Cesar , Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

2/10 - Terrível

Carlos

Pontos negativos: Limpeza e serviço e funcionários
Ugly
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 9 de mai. de 2024
Dear Carlos,We're sorry to hear that you found your experience unsatisfactory. We aim to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of meeting your expectations. Your feedback is important to us, and we will use it to identify areas for improvement. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Sincerely, Hotel Manager

10/10 - Excelente

Chhay

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good place to stay
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 7 de mai. de 2024
Dear Chhay,Thank you for your perfect rating and positive feedback! We're glad to hear that you found our hotel to be a good place to stay. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Hotel Manager

2/10 - Terrível

Phillip

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The 1st room I checked into was dirty and the television didn't work! They gave me another room and the toilet was broken.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Hotel Manager em 9 de mai. de 2024
Dear Phillip,We're truly sorry to hear about the multiple issues you encountered during your stay. Your experience falls far below the standards we aim to uphold for our guests, and we apologize for any inconvenience or discomfort caused. Please know that your feedback is important to us, and we will address these issues promptly to ensure they are resolved for future guests. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Dione

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The staff was friendly and helpful but otherwise it was pretty bad.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Hotel Manager em 8 de mai. de 2024
Dear Dione,We appreciate your recognition of our friendly and helpful staff. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we'll work to address any issues to improve our guests' experiences in the future.Sincerely, Hotel Manager

8/10 - Boa

LA

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Muy bueno para el precio
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear LA,Thank you for your feedback. We're glad to hear that you found our hotel to be very good for the price. If there are any areas where we can improve to earn a higher rating from you next time, please let us know. We appreciate your input and hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

8/10 - Boa

William

Viagem em grupo
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Enterence into property is difficult
Hospedou-se por 1 diária em mai. de 2024
Resposta de Manager em 7 de mai. de 2024
Hello William,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments help us improve our services for future guests. If you have any further concerns, feel free to reach out to our management team for assistance. Thank you for choosing to stay with us.

4/10 - Insatisfatória

Yolanda

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Rooms not cleaned properly
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 4 de mai. de 2024
Hello Yolanda,We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to reach out to our management team directly so that we can address any concerns promptly and efficiently. Thank you for bringing this to our attention, we value your insights.

10/10 - Excelente

howard

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 17 de mai. de 2024
Dear Guest,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 - Excelente

William

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice clean and pleasant check in
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Hotel Manager em 23 de abr. de 2024
Dear William,Thank you for the excellent rating and positive feedback! We're delighted to hear that you had a very nice, clean, and pleasant check-in experience. Providing a welcoming and efficient check-in process is important to us, and we're thrilled that we met your expectations. We hope to have the pleasure of hosting you again soon for another enjoyable stay!Sincerely, Hotel Manager

8/10 - Boa

Antonio

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 11 de mai. de 2024
Dear Antonio,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

4/10 - Insatisfatória

Rolando

Pontos negativos: Comodidades
,
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 20 de abr. de 2024
Hello Rolando,We appreciate your feedback and regret to hear that your experience fell short of expectations. We value all guest comments and will address the issues you've highlighted with our team for improvement. Thank you for bringing these matters to our attention, as we strive to enhance our services for future guests.

6/10 - Ok

Donna

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
In a noisy hard to access area. Outside area of hotel looked very worn-out. The room was large and clean.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 18 de abr. de 2024
Dear Donna,Thank you for sharing your experience with us. We're glad to hear that you found your room spacious and clean. We apologize for any inconvenience caused by noise and accessibility issues in the surrounding area. Your feedback is valuable, and we will use it to improve our services and facilities. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - Excelente

Dilraj, Bronx

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything okay
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Manager em 17 de abr. de 2024
Dear Dilraj,Thank you for your perfect rating! We're delighted to hear that everything was okay during your stay with us. Your satisfaction is our priority, and we're glad that we met your expectations. We hope to welcome you back for another wonderful stay in the future! Sincerely, Hotel Manager

4/10 - Insatisfatória

Yarelys

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
Nos hospedamos 4 días, el desayuno estaba muy bueno y el personal super amable pero deberían estar más al pendiente de las personas que tienen allí , mucho ruido en los pasillos comida latas y basura por los alrededores ropa tendida por donde quiera y es que al parecer allí hay personas que esa es su residencia, llegar en la noche y ver a todos sentados afuera y mirar a los huéspedes raro es incómodo…. Por lo demás pues está bien al menos yo no vuelvo. Ojalá lo puedan solucionar
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 17 de abr. de 2024
Dear Yarelys,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the breakfast and found our staff to be friendly. However, we apologize for the inconvenience caused by the noise in the hallways and the presence of garbage and individuals who may not be guests. Maintaining a peaceful and clean environment for all our guests is a priority, and we will address these issues promptly to ensure a more comfortable experience for everyone. Your comments are valuable to us, and we appreciate your honesty. We hope to have the opportunity to improve and provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 - Excelente

Luis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Estás bien para el precio que pague por la habitación,pero hay muchos ruido del lado de la US-1
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 17 de abr. de 2024
Dear Luis,Thank you for your feedback and perfect rating! We're glad to hear that you found our hotel okay for the price paid for the room. We apologize for any inconvenience caused by noise from the US-1 side. Your feedback is valuable to us, and we'll do our best to address this issue to improve the quality of our guests' stay. We appreciate your understanding and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 - Excelente

Latisha

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello Latisha,We are thrilled to hear that you had an exceptional experience during your stay with us! We look forward to welcoming you back soon for another amazing stay.

2/10 - Terrível

William

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The front desk staff was rude when we addressed our concerns. Their was cigarettes marks all over our sheets. Their was hair in our showers and our trash was already half filled when we got the room. One of the worst experiences
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 12 de abr. de 2024
Dear William,We apologize sincerely for the unacceptable experience you had during your stay. Your feedback regarding the rude behavior of the front desk staff, the cleanliness issues with the sheets and shower, as well as the state of the room upon arrival, is deeply concerning and does not meet the standards we strive to uphold. We take your comments seriously and will address these issues with our team to ensure such incidents are not repeated in the future. Your comfort and satisfaction are our top priorities, and we regret that we fell short in providing a positive experience for you. We appreciate your feedback and the opportunity to improve our services.Sincerely, Hotel Manager

6/10 - Ok

Nadine, Muellheim

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
Wahnsinnig laut, die ganze Nacht durch. Ist halt direkt an einer Kreuzung mit viel Stau und Gehupe. Dauernd roch es im Zimmer nach Gekiffe. Wir fühlten uns in beiden Days Inn auf unserer 2.5 Wöchigen Reise beide Male etwas unsicher. Schlecht; Frühstück macht um 9am bereits zu, einige Familien gingen somit mit leeren Händen wieder. Einzig der Kaffee blieb die ganze Zeit. Wir würden kein Days Inn wieder buchen.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 12 de abr. de 2024
Dear Nadine,We're deeply sorry to hear about the numerous issues you encountered during your stay. Your feedback regarding the noise disturbances from traffic, the smell of weed, and feeling unsafe is concerning, and we apologize for any discomfort caused. Please note that we never condone things such as weed in our hotel or on our premises .Additionally, we regret that our breakfast service did not meet your expectations, and we understand the inconvenience caused by its early closure. We take your comments seriously and will address these issues internally to prevent similar incidents from occurring in the future. Your satisfaction and safety are our top priorities, and we're disappointed to hear that we fell short of meeting your expectations. We appreciate your feedback and the opportunity to improve our services.Sincerely, Hotel Manager

10/10 - Excelente

Natalia

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 26 de abr. de 2024
Dear Natalia,I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to us as we strive to deliver a comfortable and value-based stay to all guests.Sincerely, Hotel Manager

6/10 - Ok

Jana

Viagem com a família
Pontos positivos: Limpeza
Schöne Bilder im Internet, was dem vorgefundenen Zimmer nicht entsprach. Zimmerservice musste selber angesprochen werden, das Handtücher gewechselt werden und sauber gemacht wird.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Hotel Manager em 4 de abr. de 2024
Dear Jana,We apologize for any discrepancy between the pictures on the internet and the actual room you found during your stay. We strive to accurately represent our accommodations online and regret any inconvenience this may have caused. Additionally, we're sorry to hear about the issue with room service and the need to address it yourself. Your feedback is valuable to us, and we will use it to address these issues and improve our services for our guests in the future. Please visit us again.Sincerely, Hotel Manager

6/10 - Ok

Elizabeth, Key West

Viagem com animais de estimação
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The bed seemed new and was clean and well-made, but the property and grounds were in a sorry state. It’s inexpensive, so you get what you pay for.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 2 de abr. de 2024
Dear Elizabeth,Thank you for sharing your feedback with us. We're pleased to hear that you found the bed comfortable and well-maintained. However, we apologize for any disappointment regarding the condition of the property and grounds. We strive to provide a pleasant environment for all our guests, and we will take your comments into consideration for future improvements. We value your input and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Steven

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
There were rusty parts of metal in our shower. We didn't get into the airport until late and the directions on the paper said we couldn't check after 10:00PM so we stayed at a different hotel, The we got there and the room was just dirty feeling. the bed was uncomfortable and there was a piece of rusty metal in the shower. The people outside were smoking and yelling and it just made us feel uncomfortable. We left in the morning and got a different hotel in Miami. So we basically stayed 1 night out of the 4 we paid for. Very sad.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Manager em 2 de abr. de 2024
Hello Steven, We apologize for the inconveniences you encountered during your stay and appreciate your feedback. Your concerns will be shared with the appropriate teams for review. Please feel free to reach out to our management directly to further discuss your experience.

4/10 - Insatisfatória

Juliana

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The humidity inside ,like mold smell
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manager em 2 de abr. de 2024
Hello Juliana, We regret to learn about your experience with the humidity and mold smell. We advise all future guests to reach out directly to management with any concerns during their stay. Your feedback is valuable as we continuously strive to improve our guests' experiences.

2/10 - Terrível

Richard

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place is a dump
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 30 de mar. de 2024
Hi Richard! We're deeply sorry to hear about your negative experience during your stay. Providing a comfortable and enjoyable experience for our guests is our priority, and we're disappointed to learn that we fell short of your expectations. Your feedback is important to us, and we take it seriously. We will address the issues you've raised to ensure they are resolved promptly. If you would like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust in the future.

4/10 - Insatisfatória

Tammy

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Guest Relations Management em 30 de mar. de 2024
Hi Tammy! Thank you for sharing your rating, though we're genuinely sorry to see that your experience with us fell short of expectations, as reflected in the 2 out of 5 rating. We sincerely apologize for any aspects of your stay that did not meet your satisfaction. Your feedback is incredibly valuable to us as we continuously strive to improve and provide exceptional experiences for all our guests. If there are specific areas where we can address and enhance your experience, please don't hesitate to reach out to us directly. We hope for the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

2/10 - Terrível

Pocho

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Llegue y no tenían cuartos disponibles tuve que buscar otro hotel
Resposta de Guest Relations Management em 28 de mar. de 2024
Hi Pocho! We apologize for the inconvenience you experienced during your stay. It's unacceptable that there were no rooms available upon your arrival. We understand how frustrating that must have been, especially after making a reservation. Your feedback is valuable, and we'll be sure to address this issue with the hotel management to ensure it doesn't happen again in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.

2/10 - Terrível

Bryan

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 27 de mar. de 2024
Hi Bryan! We're genuinely sorry to learn that your experience didn't meet your expectations, as indicated by your rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or discomfort you may have encountered during your stay. Your feedback is important to us, and we're committed to addressing any issues you raise to ensure that they don't recur in the future. If you would like to discuss your concerns further or provide more details about your experience, please don't hesitate to reach out to us. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 - Excelente

Krystle

Viagem em grupo, Viagem a dois, Viagem com a família, Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The only thing that bothered me what the air conditioner being filthy and as well the nats and flies in the bathroom, housekeeping did not come everyday and supply toilet paper , towels , sheets not cleaned the room.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Krystle,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our housekeeping team for further review and improvement. Our staff strives to ensure cleanliness and comfort for all guests. Your input is valuable to us as we continually work to enhance our services and facilities for future visitors.

10/10 - Excelente

Krystle

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 11 de abr. de 2024
Dear Krystle,Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - Excelente

Jonathan, Winter Springs

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good experience and super friendly staff
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 20 de mar. de 2024
Hello Jonathan,We genuinely appreciate your positive feedback on our friendly staff. Your satisfaction is our top priority, and we strive to create excellent experiences for all our guests. If you ever need assistance or have any concerns, please do not hesitate to reach out to our management team directly.

10/10 - Excelente

Mary

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 2 de abr. de 2024
Dear Mary,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

6/10 - Ok

Takashi

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 2 de abr. de 2024
Dear Takashi,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

2/10 - Terrível

Elsa del

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Elsa del,We're sorry to hear about your experience. Please feel free to reach out to us directly with more details so we can address any concerns you may have.

2/10 - Terrível

Amanda

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Do not book with this location. One of the worst hotels I have ever stayed at. Room smelt gross, blankets were dirty, shower was terrible. I did not want to take off my shoes. I usually do not write reviews… but I had to share my experience with this one.
Resposta de Guest Relations Management em 8 de mar. de 2024
Hi Amanda! We're sincerely sorry to hear about your negative experience during your recent stay. It's distressing to learn about the issues you encountered, including the unpleasant odor in the room, dirty blankets, and subpar shower experience. Maintaining cleanliness and providing a comfortable environment for our guests are top priorities for us, and we apologize for falling short of meeting these standards during your visit. Your feedback is invaluable to us, and we will address these concerns with our housekeeping and maintenance teams immediately to ensure that such oversights are rectified promptly and do not recur in the future. We understand the importance of a positive guest experience, and we regret that we did not meet your expectations. Please accept our sincerest apologies for any inconvenience or discomfort caused. We appreciate you taking the time to share your feedback with us, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly.

4/10 - Insatisfatória

Ernesto

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relations Management em 27 de mar. de 2024
Hi Ernesto! We're genuinely sorry to learn that your experience didn't meet your expectations, as reflected in your rating of 2 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is crucial to us, and we take it seriously as we strive to enhance our services. We will thoroughly investigate the issues you've raised to prevent similar occurrences in the future. If you're willing to provide further details about your experience, we would appreciate the opportunity to address your concerns directly. We hope you'll consider giving us another chance to exceed your expectations on a future visit.

10/10 - Excelente

Arturo

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very comfortable very good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relations Management em 7 de mar. de 2024
Hi Arturo! Thank you for your feedback! We're delighted to hear that you found your stay with us to be very comfortable and enjoyable. Providing a comfortable and pleasant experience for our guests is our top priority, and we're glad that we succeeded in meeting your expectations. We look forward to welcoming you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

10/10 - Excelente

Maria

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Maria,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another enjoyable stay.

2/10 - Terrível

Cailin

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 5 de mar. de 2024
Hi Cailin! We're deeply sorry to learn that your experience fell short of expectations, as indicated by your rating of 1 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is invaluable in helping us improve, and we're dedicated to making the necessary changes to enhance the guest experience. We hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

2/10 - Terrível

Ralph

Pontos negativos: Limpeza e condições e instalações da propriedade
The property was dirty, gross, and i am very disappoibted in Wyndham name is behind thus property. The tub was filthy and walls were with holes and grime dripping diwn walls.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 5 de mar. de 2024
Hi Ralph! We are deeply sorry to hear about your disappointing experience during your recent stay with us. Providing a clean and comfortable environment for our guests is our top priority, and it is clear that we did not meet our own standards or your expectations during your visit. We sincerely apologize for the cleanliness issues you encountered in your room, including the condition of the tub, walls, and overall cleanliness of the property. This is not the level of service we aim to provide, and we take your feedback very seriously. We will address these issues immediately with our housekeeping and maintenance teams to ensure that corrective action is taken to prevent similar issues from occurring in the future. We understand how important it is for our guests to have a comfortable and enjoyable stay, and we are truly sorry for any inconvenience or discomfort you experienced as a result of these issues. Your feedback is invaluable to us as we work to improve and enhance the experience for all of our guests. We hope that you will give us another opportunity to exceed your expectations during a future visit. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly.

2/10 - Terrível

John

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Room was old and dirty. I will be complaining. I took pictures of our room and our friend’s room. To bea part of Wyndham it’s very disappointing.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Management em 5 de mar. de 2024
Hi John! We are deeply sorry to hear about your disappointing experience during your recent stay with us. Providing a clean and comfortable environment for our guests is our top priority, and it's clear that we did not meet our own standards or your expectations during your visit. We sincerely apologize for the condition of your room and for any inconvenience or discomfort it may have caused you. Your feedback is incredibly valuable to us, and we take it very seriously. We will address these issues immediately with our housekeeping and maintenance teams to ensure that corrective action is taken to prevent similar issues from occurring in the future. As part of the Wyndham family, we hold ourselves to high standards of quality and service, and we are truly sorry that we fell short of those standards during your stay. We understand your disappointment, and we are committed to taking the necessary steps to improve and enhance the experience for all of our guests. We encourage you to reach out to our management team directly with any further concerns or feedback you may have. We want to make things right and regain your trust as a valued guest. Thank you for bringing these issues to our attention, and we hope that you will give us another opportunity to exceed your expectations during a future visit.