Cheri, yikes. It's extremely disappointing and confusing to have your direct messages to me say that you enjoyed your stay and everything was good to then find this review that says otherwise. We were not informed of any issues whatsoever during your stay, otherwise we would have been more than happy to address them immediately in order to make your stay more comfortable. Thank you for the feedback, and we apologize for any inconvenience this may have caused for your stay.

Hi Patricia, We have ordered and replaced all bedding pillows sooner than usual based on your feedback as well as a new primary bedroom TV remote. Apologies for the inconvenience as this is the first time we've received this feedback on the pillows and the first time the bedroom remote has completely died out even with a battery change. The pillows and protectors are washed and changed out regularly with new pillows purchased at a minimum of every 6 months. The cleaning crew spent extra time on the oven after your stay. Please feel free to send pics and feedback during your stay as I am always available if there's anything we can fix right away. We do have the carpets steam cleaned regularly, and as for the few stubborn stains, the flooring throughout is on schedule to be completely replaced with new plank flooring. Thank you for the feedback and we look forward to hosting for you again in the future!

Debra, Apologies for the issue with the mattress in the master bedroom. Both mattresses were brand new as of April 2022 and purchased from the same manufacturer. They are made of a memory foam material and are meant to return to their original shape once you remove the pressure. We'll be sure to look at it and appreciate the feedback.